Wonderful products but absolutely the worst customer service. Months to get products in. Supposed "experts' suggest french door hardware for a prexisting door. When the hardware doesn't fit, you return the product., then have to hound them for 5 months for a refund. Refund finally arrives but with a "restocking fee" subtracted. This, on a product that they guaranteed would fit. "Nicole" is never available to discuss this and will call back once to your 5+ messages. read more

Has always been a class act in the DHI. Was family-owned years ago but seems to have maintained its professional and expertise in builders' hardware. I rep'd a large amount of manufacturers in AZ in the 70's through the 90's. read more

Been going to Clyde for forty years. Always treated well by the staff and they can get you anything. Jessica has been helpful on a number of occasions. read more

Not impressed, went there less than an a month ago. Purchased several thousands of dollars worth of plumbing fixtures. Also picked out cabinet hardware and paid for three "samples." I went back today to make a large purchase of the cabinet hardware and was quoted more than double the price per item than I paid less than a month ago. I was told, sorry we had a price increase and tariffs for an item produced from Vietnam, really? Not to mention, I was going to have to pay frieght! BTW the item is being discontinued from the manufacturer and is likely sitting on a shelf somewhere in the US, not affected by tariffs! Total scam! Not to worry, I found the cheaper at Ferguson! So sad, watch out for scams artists like this! read more

Kevin did an amazing job of taking care of my front door handle needs!! Give this guy a raise!!! Thanks a bunch Kevin!!

Clyde has always been a fabulous store to get acquainted with quality . Great service , professional, quick with ordering and response . So glad the store exist . I have recommended it to numerous friends and acquaintances. read more

Great showroom with a huge selection of beautiful bath and kitchen hardware. Friendly and very knowledgeable people.

Checking out Clyde Hardware's selection of bidets. Wonderful staff and amazing selection! My only advice is make an account with one of their people prior to visiting. read more

Clyde Hardware - Toto bidets - Hardware Stores Near Me - Phoenix, Arizona

Clyde Hardware sells upscale, premium faucets, sinks, tubs and pretty much everything you need for your kitchen and bath area needs. We came in to view their faucets and sinks, specifically shop for both a new kitchen sink and faucet. We were able to narrow down our search quite a bit. Their showroom had both Dornbracht and Julien (the two we wanted to look at in person) as well as many other brands. Oh! I forgot to mention they have a huge selection of cabinet hardware (pulls and knobs ect.). Most items need to be ordered but it helps to view them in person. Staff was extremely friendly and knowledgeable. We will be back! read more

This business is a five star in our book. My wife and I went there on a recommendation from AZ Best Family Painting and it was a great tip. We needed cabinet hinge hardware for our kitchen and Jesse found exactly what we needed. We bought what I thought we needed. I think we may want more and certainly will return. They have a big showroom of kitchen sinks, faucets, tubs, hardware and plenty of what is needed for remodeling. Thresa was at the counter and answered our questions and showed us a few kitchen sink ideas. We really appreciated her input. Five Starts to Jesse and Thresa. Thank you. Kerry & Linda read more

If you want to know if they have an item I would advise going to the store considering I attempted multiple times to get the information via the phone. They don't call you back and it goes to voicemail if you're on hold too long. Otherwise the store is always fun to see. read more

This place is top notch! Very helpful staff and great service! Huge selection of hardware and fixtures!

Great place. Called on the phone and needed special cabinet door hinges. They put them on hold at Will call. Thanks again.

Thanks to Deb L's plus one, we stopped in a few weeks ago to check out drawer hardware. It's like a virtual cornucopia of all things HGTV. If you need handle pulls, door knobs, bath fixtures, anything hardware, this is the place to go. Just not if you need it in a hurry as most of the product is special order. Will definitely return when we have a master bath or kitchen remodel. These two we won't be doing ourselves. We'd like to save our marriage. read more

They have a great showroom and selection. Prices are high, as expected. Can order exact products online for a lesser price.

Negative stars--------------------- The worst hours 7-4 and No F------- Saturdays. Wow I guess they do not want business read more

Be careful what you order! I bought $240 worth of door knobs and pulls that ended up being too small. Upon returning them, I only received $140 back plus it took 3 months to get the return processed. Buyer beware!! read more

Maybe they are great for plumbing fixtures, but they were recommended to us as being the "greatest source of door hardware in Phoenix. Not in my book! here is how it went! Phone call after recommendation: " I need to find door hardware to fit (parameters A, B, C....) Oh yes, we can help you, but it is advisable you make an appointment. OK make me an appointment...." I described my exact needs down to the sixteenth of an inch. I was told "Oh yes, we can find you exactly what you need." My wife and I drove nearly 30 miles for this "appointment". what did we get? We got to stand at the front counter while our "expert" pulled put the same catalogs you can find at Lowe's, Home Depot, and on line. Then we were told, for all practical purposes, "we can't replace what you want replaced, you will have to modify..." This is what I pointed out when I was told to make an appointment with the "Expert"! Further, our "Expert" was so busy telling a contractor how much he owed and had to pay for before he could get his material and how "Mr. X" (won't discuss names here) has been looking for him to tell him how much he owes that she couldn't keep track of our conversation! I am sure this contractor really wanted me to know his financial business! This had to be the most unprofessional business dealing I have had experienced/witnessed! They could call me tomorrow and tell me they have exactly what I need and I would not buy a lollipop from these people! Having dealt with contractors and suppliers for nearly 45 years, this was definitely the most worthless, unprofessional group of people I have ever encountered! read more

We recently went to Clyde's Hardware for a replacement part for a bidet. Salesman was helpful but had to order the part which he did on the computer or so we thought. Told us the part was in stock, took our credit card payment and told us a day when the part would be there. But they NEVER ordered the part!! When I inquired, Debbie was curt to say the least. Later called me and told me the part "was on back order!" Not so according to the salesman. Why oh why would we want to do business with them in the future? We were required to pay shipping ($13.00 for a plastic part that weighed no more than 1/2 ounce) plus tax, plus made several trips to the store and to be treated like that?? No wonder amazon and other competitors are cleaning their clocks and they have a sign on their door not allowing photos. read more

The showroom at this place is amazing...too bad the staff doesn't match. I have never been treated so bad. Associate after associate was rude to me...independently!!!! I asked for a specific part politely and with a smile. I greeted them and was snubbed. They didn't have the part and, in the end, I was thrilled that I didn't give even one of my hard-earned dollars to them. If you want to have a good day, go somewhere else! read more

Ordered a tub. Asked about the hardware two different times. Toni blatantly lied to me two separate times that I had to buy this from them for over $400!!!! My plumber brought the pieces said they were at Lowe's for $80. Called to return and was told I need to pay a restocking fee. I said you lied to me and they said to bad. Asked to speak to a manager and they said of courses she's with a customer. I am calling 3 on your side and reporting this for the scam they are running unless I get my money back. This is absurd read more

Went to Clyde's at 7 a.m. expecting to shop in the showroom. Stupid me, I misread their website and was clueless that the showroom opened at 9 instead of 7. Fortunately, the will-call folks at Clyde's were great and basically said "no worries" and to sit tight. Before long, a highly-knowledgeable person with excellent communication and customer-service skills named Toni Mar appeared and asked me what I needed. BTW, I needed door handles/pulls for customized doors that I'm having made. Toni patiently talked me through my options while being incredibly sensitive to the "sticker shock" I got when I started looking at the solid bronze pulls! At the end of the day, due to Toni's knowledge, skill, and remarkable patience, I ended up purchasing over $1,000 worth of hardware and could not be happier! My experience at Clyde's was overwhelmingly positive thanks primarily to Toni. I can't end this review without saying that Clyde's Hardware has a great family feel to it. Everyone I encountered was authentically friendly; thanks Clyde's Team! read more

This place is amazing. if you need hardware, pulls or handles for the kitchen or bath, this is the place to go. After researching this for weeks, I was told that there were tons of choices. I found the perfect pulls. They also have the most unique bath tubs, shower heads, faucets. This is the place to go. Thanks Edith for you help and recommendations. read more

OK, so their hours aren't the greatest but you don't have to go there either. I needed a part for my cabinet and the Depot, Lowe's or Ace didn't have it. I thought I was stuck but the guy at Ace told me about Clyde.It's a long way from New River, but I had to be in the area, left a little early so I'd make it before 4 and they had the exact part I needed. They probably could have ripped me off (I was desperate) but I got out of there for 54 cents (tax included). The people there were friendly and helpful. read more

don't bother...over priced and they don't stock anything anymore. Use them to get the product number and buy on line!!

I just completed a 7 month project remodeling a 95 year old home on the central coriddor. Michael at Clyde Hardware was my sole source for Baldwin locks for my home inside and out. They have the greatest selection, knowledge and service I have seen in the industry. read more

Just not sure what to say, but the last few times Ive been here they have somewhat helped me but each time I get the feeling that they are annoyed with having to deal with a customer. Today I got the feeling that they were kind of mocking my wife and I. We are professionals in the trades and do at times need specialized items which they can help sometimes but I am getting Leary about going there to the Hardware store anymore. The showroom people were very pleasant but the guys running the hardware dept need some customer skills. read more

I was told that Clyde's was the best place to get what I needed. Spent time with the cabinet hardware guy and got what I thought I needed. It wasn't. Returned and the same guy said, "I could have told you you'd need to drill holes." I asked, "why didn't you?" NO response. So not only NOT helpful.....rather rude. read more

Great selection. Very helpful. Everyone was friendly gave my dog cookies & water. Good pricing!

Clyde Hardware is the Best not just in quality products but most importantly in customer service! Toni is the most incredible person I have worked with for our home plumbing...she is knowledgeable and dedicated and gets things done quickly! She is an asset to Clyde Hardware! Thank you Toni for who you are!! read more

I went to Clyde Hardware today and I have to say that the showroom was really nice and they had a good selection...however, the service I received from Edith was TERRIBLE. Her horrible service will definitely keep us from going back. The other employees seemed really nice...so I am sure she is the only one who treats customers so poorly. Like I said, they had nice things...but so do a lot of other stores. I will not be back. read more

I was pleasantly surprised by how nice and helpful they were. I had a difficult problem and they help me solve it over several days and several visits. Thank you again! read more

Clyde Hardware - My plumbing problem! - Hardware Stores Near Me - Phoenix, Arizona

Courteous and helpful knew exactly what I needed to get me in and out the door in a timely fashion.

Mike was amazing! They have all the hardware and faucet choices you could ever want or need! Excellent customer service!

Don't purchase anything until you ask about their restocking fees!!!! I purchased over 1200.00 in hardware and asked at the time of purchase if they were returnable and the sales person said absolutely. what they DON'T tell you is how much of a fee they will charge you. It turns out that those fees were 25% ! The owner MARTHA was very nasty and said she would not do anything to help me. I am now in a dispute with clyde hardware and my credit card company( who is trying to help us)and is just as schocked as we are that clyde hardware is not refunding the full amount. based on the fact that not one but two employees both told me the merchandise was returnable. Clyde hardware is a very dishonest company that avoids telling you what you are in for. This isn't the first time I have been there and had not to great of customer service. They are rude to designers and that's unacceptable when you have clients with you. often I heard this same complaint from other designers who don't go there anymore. The nick name for clyde hardware by other designers and cabinetry businesses is THE DUMP! Now I unfortunately know why. I've talked with a lot of business owner friends of mine and most suggested R&R plumbing instead ,so I went and purchased from them today and they were very helpful and even let me bring home a sample board to look at over the weekend! wow what a difference! PLEASE think twice before you hand over your credit card to Clyde hardware! read more