Alex was patient and worked thru a problem with my key fob even though it took time and phone…read morecalls. In this hardware you are surrounded by helpful, caring people!

A few really nice people but management needs an overhaul. Its either that or Im guessing its the…read moreowner that is directing BAD SERVICE TO CUSTOMERS.

Brought in a defective cable and they cheerfully replaced it with an up grade . So chillread more

We had looked at the website before visiting the store. The item was listed in aisle 7. It was,…read morein fact, located in aisle 1. When I asked for help finding the item, the worker hovered staring right at us until we made a decision. With different brands/options, we were looking to shop around, but with someone right there staring at you, it's kinda hard to review all the info and compare prices to other places online. Had I known he was going to hover, I would've never asked for help. We ended up overpaying for something cheaper nearby. I'm not sure I'll be back.

On my 2nd and 3rd visits I needed a new phone charger, storage box and broom. The staff is…read moreexcellent answering all questions. Manager Jacob does an outstanding job running the store. It's clean, very well organized, has everything I wanted(even coffee filters). This is the best hardware store I have used in Phoenix.

They have the most limited selection of everything! Hardware selection is under par compared to…read moreothers in the same area.

This is my first time at this location and I will definitely return. Ariana was super helpful and…read moretruly went out of her way to help me. She helped me find a part and even searched for another tiny piece for me. The fact that she put that much effort into helping with a 40-cent part says a lot about her customer service. Great experience overall.

The worker Tyler at this ace hardware was very kind and helpful. He was also very humorous. Give…read morethis man a raise.

I Need this email to go out as soon as possible I wanna recognize Frank. He was amazing. I came in…read morehere, not knowing what I was doing what I was looking for a single mother stressed out, trying to find tools when Home Depot didn't want to help me I came to Ace Hardware store and you guys were very helpful with with Frank is the real MVP I think him so much for helping me and working through everything with me. He is the best. 8/7/26

Can't return from other stores, because it's a "franchise"?! Alas when I asked for store credit…read morethey only gave me a partial credit because I bought it at a higher tax store. Ridiculous, you're cheating the people ACE hardware

This business is a five star in our book. My wife and I went there on a recommendation from AZ Best…read moreFamily Painting and it was a great tip. We needed cabinet hinge hardware for our kitchen and Jesse found exactly what we needed. We bought what I thought we needed. I think we may want more and certainly will return. They have a big showroom of kitchen sinks, faucets, tubs, hardware and plenty of what is needed for remodeling. Thresa was at the counter and answered our questions and showed us a few kitchen sink ideas. We really appreciated her input. Five Starts to Jesse and Thresa. Thank you. Kerry & Linda

Wonderful products but absolutely the worst customer service. Months to get products in. Supposed…read more"experts' suggest french door hardware for a prexisting door. When the hardware doesn't fit, you return the product., then have to hound them for 5 months for a refund. Refund finally arrives but with a "restocking fee" subtracted. This, on a product that they guaranteed would fit. "Nicole" is never available to discuss this and will call back once to your 5+ messages.

T & M Hardware has never been closed, has never been temporarily closed AND IS NOT PERMANETLY…read moreCLOSED! Hours and contact info to follow. 623-934-4030 Covid - 19 as we all know has effected many - and sadly it has not been in a positive way. This 2nd generation family owned and OPERATED hardware store has had several setbacks since the original Owners (Tony & Martha) passed away handing it down to their children who are now running the business. Times have certainly changed - and the family owned businesses in our community are working much harder to keep up with the chain type stores. Many people in Glendale and the entire Valley knew Tony & Martha personally and their children as they grew up in the business. This store so small was often referred to as - IF YOU CANT FIND IT ANYWHERE - GO TO T&M - THEY HAVE EVERYTHING - and very seldom did a customer leave empty handed, because somewhere in that small - fully packed store with wall to wall products -- they had what you needed. If not Tony knew where you could get it, if it wasn't in our valley he would bring it in from out-of-town and you would come back for it in a few days. No internet or Amazon back in those days, mind you. lol The same customer service still existing this neighborhood Hardware Store and I find it sad to see that "YELP" Has listed it as "PERMANENTLY CLOSED" Because it is NOT - IT IS OPEN! Do to several setbacks and now the Covid-19 situation (which we pray will end soon) the store has cut hours) -- the main change is fewer employees and instead of circles taped or painted on the floor 6' apart all over the store . . . . Can those of you who have been our customers all these years imagine that in here! That's more than funny! Anyway - Now our customer have sidewalk pick-up whether they call ahead or not. You just ring the bell we answer from where ever we are in the store, take your order or description and go pull it. We come back out to you, make sure it's correct, make a ticket and bag it and you're done and on your way. Next customer please. So wear your it sweater and bring your music and relax while you shop. (I mean, we shop) And you don't have to worry about dots and arrows allover the floor. P.S. #2 We know it might slow your day down a bit - and we apologize for items that are temporarily out of stock ( remember if we don't have it we can't sell it - so we're doing our best and hope it's enough) - but we would rather keep us all safe, and hope we don't have to list us on "YELP" that we're permanently closed for real!

This hardware store has always been our go to when we need things like nuts, bolts, act filters,…read morekeys. The totally support small business over big box when I can. Especially how the big box retailers seem to get political now a days. I was in need of a couple keys and a new ac filter. I go online and the google listing says they open at 8. Perfect. Get my kid dressed and arrive at 8:34 to find they are closed. I get out to see what he posted store hours are and the sign also says 8. While I am there another individual walks up also needing hardware. I see the Yelp listing says they open at 7! It's fine if they open later but tell people. Change your sign. Change your google listing. I live very close to Lowes, I made a special trip to support your local business. Not only did I waste my time, I wasted my gas and you lost out on 2 sales that I know of.

My first visit was today, this small store had the basics I needed, nice staff, and woman-friendly*…read morecustomer service. (*By which I mean no leering nor hovering. :) ) Will visit again when I need hardware in the neighborhood.

Alex working the front registeris extremely rude and would not help me look up my ace rewards…read morenumber when I know for certain I have a reward account. Rest of staff was helpful finding what I needed but if it was just Alex I would give zero stars. She needs some training on customer service.

I came here the other day looking for a replacement part for my toilet. I was greeted as I walked…read morein by a staff member and asked if I needed help. They showed me exactly what I needed and even took the time to explain how to install. My new go to hardware store.

Jim was extra helpful with my bolts and hose leak, Mathew helped with my Flapper, and Charlie was…read morepatient with me as I ran around looking for something, and left my stuff up front. I got a bunch of stuff I needed, used my $10 Off of $20 Coupon, and paid less than $30 for everything! They're always helpful here!

Staff is always visible, friendly and offering help. It is a smaller store, so some items are…read morelimited, but 9 times out of 10 has the item or part I need is there. It has a small town, personal feel. Plus I always get a specialized soda for me and the kids.

The mass excitement my three kids experienced when we walked in and saw Needohs quickly disappeared…read moreas the cashier told us only two allowed. Like some squishy dictator she didn't even let my kids pick color- just handed them to us. I asked if my oldest son could buy his own and was told absolutely not. So we left with one kid crying. The cashier told us to come back another day but as long as she is working it'll always be a limit two. I'm clearly not hoarding or reselling these- all three kids are with me. To simply not care one kid is left crying is unbelievably poor customer service. Seemed like the cashier got enjoyment out of her "power" as well.