Staff is always visible, friendly and offering help. It is a smaller store, so some items are limited, but 9 times out of 10 has the item or part I need is there. It has a small town, personal feel. Plus I always get a specialized soda for me and the kids. read more

The mass excitement my three kids experienced when we walked in and saw Needohs quickly disappeared as the cashier told us only two allowed. Like some squishy dictator she didn't even let my kids pick color- just handed them to us. I asked if my oldest son could buy his own and was told absolutely not. So we left with one kid crying. The cashier told us to come back another day but as long as she is working it'll always be a limit two. I'm clearly not hoarding or reselling these- all three kids are with me. To simply not care one kid is left crying is unbelievably poor customer service. Seemed like the cashier got enjoyment out of her "power" as well. read more

My husband is in love with this ACE location and I am often the reluctant shopper who accompanies him. Somehow, I always end up with some little item I didn't know existed, a replacement part I'd given up on or this time, a unique gift. My friend had recently been reminiscing about regional Midwest sodas of her youth. While wandering around waiting for my propane tank, I spotted the unusual green bottle (among some other unknowns) and immediately grabbed a few. Certainly NOT what I expected to find in a hardware store, but she will get a surprise in her Easter basket instead of a chocolate bunny. read more

Service was fine. Selection was fine. Value was fine too. Only thing- bought springs. None are marked. Felt bad for the cashier, that had to get another associate to go check the price. Which held up the line, to others in line. Maybe some kind of chart (color mark), or something could help. read more

Most likely the worst ace in the valley. I came in looking for pushpins; Kurt greeted me but told me they never carried such a product. I thought his behavior was weird and his breath smelled of alcohol (he couldn't maintain eye contact and mumbled to himself constantly). I decided to check myself and found them almost immediately! Very disappointed with the staff; I even mentioned this to the cashier who even acknowledged that Kurt probably helped me. Very unprofessional and not proper in the slightest. read more

I raced over to the Ace Hardware before it closed on Wednesday, April 22 but a worker was guarding the door and refused entry because they are about to close... IF STORE HOURS ONLINE SAYS OPEN UNTIL 7PM IT SHOULD BE OPEN UNTIL 7PM. Thanks for wasting my time read more

Damn cashier register lady the one that with the blonde hair short hair very rude. She got mad because I only had $100 bill and she asked if I had anything smaller and I said no she got pissed off at me and I tried to say thank you, and she just ignored me and gave me a ugly look. read more

Always find helpful employees who know where to find things quickly plus it isn't a huge mega store where it takes more time especially when you're in a hurry. They carry a wide selection in most departments and fun holiday decorations that are unique. It's an older store & a not so great location. read more

Super helpful and nice when I needed to make a key copy :) very easy and very cheap!!!

After years of shopping at big box stores for building supplies, I recently visited Ace Hardware to purchase some bolts and nuts for a project. I had almost forgotten what good customer service felt like until I walked through their doors. What a pleasant surprise! A knowledgeable staff member was immediately available to help me. Even better, I could purchase exactly the quantity I needed instead of being forced to buy bulk packages with far more items than necessary. Though Ace Hardware is a bit further from my home, the excellent service and convenient purchasing options make it well worth the drive. Goodbye big box stores, hello Ace! read more

I love ACE!!! At big box stores, no one is there to help you unless you ask for help and you usually have to hunt for that person. Here at Ace, there are friendly faces ready to help you when you enter the store . I needed gloves and I was directed to the area to make my selection . I found a pair at a really good price. On my way out, I remembered that I needed a battery for my car fob. The gentleman that directed me to the gloves was easy to find again when I needed help with picking out the right battery. I also liked how another employee offered to help the gentleman that was trying to help me. Yes to teamwork!!! read more

There had been a snafu with my online order. When I checked on Saturday for an update for delivery today, the app showed it had been canceled. Went to the store, worked with Bryan on purchasing in store abd taking it home. He went above and beyond and had s fully assembled grill delivered by 2:00. Such great customer service!! read more

On May 31, 2025 I came into this specific Ace Hardware location to look for some specific hardware that I had no idea about, one of the staff Michael assisted me and made sure that he answered all my questions and made sure that I found exactly what I was looking for. We need more people like Michael in this world!!!! read more

Went to get some keys maybe for my bus and the got right on it and they worked perfectly!! This was the third place I went to to get them made and they got it right!! Thanks for knowing how to do it right! read more

What a difference between Ace hardware and Home Depot. Yesterday I need a keys made and the moment I walked into Ace Hardware, The person in front of me was greeted immediately and so is I very welcoming and helpful. The person who greeted us actually walked us to the location of the items you requested. That's the kind of place I want to go to. read more

Ace is the place to go ! Large selection of hard to find item. The customer service is great . The staff is very helpful . read more

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When all else fails in looking for certain items, don't overlook your local Ace Hardware. Spent over an hour searching for a quad circuit breaker that had 40 and 20 amp service. Tried the standard Lowes and Home Depot and at least 6 other electrical supply establisments. Last call was to my local Ace Hardware. They had exactly what I needed. They told me Westinghouse was bought by another company and the breaker they had should work. Service was great...these folks know what they are doing. Next time, Ace Hardware will be my first call. Way to go! read more

If I could give this location zero stars I would. Apparently they are the only location that won't exchange an unopened can of mixed paint. I called 10 other Ace locations and all were willing to exchange if purchased at their store. When I spoke to this locations store manager he pretty much said "well that's too bad for you". This location has lost my business and I warn all other future shoppers to stay away from this store and their uncaring/rude staff. -Ashley read more

I have never, ever had an issue with an ACE Hardware store. While they may be busy helping someone else at the moment customer service folks are committed to helping you. In years gone by I've worked in a couple of Brand XXX Hdwe stores and managed one. Very similar to ACE. I started working hdwe when I was 16 years old and it was a franchise inside a grocery/mercantile store. My job was not to have every possible item stocked but it was to make sure anyone and everyone who came in left with at the very least a workaround. This is especially important with folks who are not DIY kinds of folks. Keep on doing the good work and fighting the good fight ACE. You are one of the few "REAL" hardware stores around these days. John Eastin, Phoenix read more

Usually has what I need. Let's face it, when you need something for your home or apartment, Ace Hardware is one of the stores we think of. Ace Hardware is the place to go for pretty much everything you could need for any home project. The prices appear to be in line with other hardware stores in the area. The store is neat, organized, and the staff, are very helpful and always friendfly. read more

I love coming to Ace. I usually find everything I'm looking for, and much quicker than I would at a big box store. I can't stress how helpful all the associates are. As soon as I walk in the door, one of the associates is there to greet me and ask what I'm looking for. They'll usually accompany me and assist me with my purchase. Today I went in looking for a new spigot for my house. The associates not only helped me locate the part but also explained to me how to put it on. Great service! read more

Broke a key for my Toyota, and the Toyota dealer wanted $250 plus $175 programming fee... and the Toyota parts guy lacked any sense of customer service in my opinion. I tried Ace since it was close, and I was very impressed with their customer service and determination. For whatever reason, the key cutting process was not going as usual, but that did not stop them. And, I was shown that the reprogramming process consisted of popping out the chip from my original key and placing it in the new key. Excellent service to not give up and continue working to get it right! read more

Horrible customer service. Asked for help in the plumbing section. The gentleman had a horrible attitude and when I asked him a question he turned around and walked away. read more

Stopped in with a particular list of items in mind, but wasn't 100% certain of where I'd find my selections. Upon pausing in an aisle, it was more than a few seconds before being greeting with an earnest smile and greeting. An associate at this location by the name of Ray was not only proactive in delivering customer service before I ever needed ask, but personalized my impromptu trip in with exceptionally enjoyable conversation prompted by my item selection and several relevant follow-up inquiries. Especially after having hard a strenuous afternoon on a weekday, the extra step of friendliness and personalized care and attention to customer needs is the type of experience to set a routine errand apart as a memorable pleasantry to create an experience to set retail apart and above. Kudos to Ray and the management and ownership of this particular Ace franchise location. Thanks Ray! read more

Needed keys that no one else could make. They were able to make one of them but tried hard to make it happen. The other key is industrial so it wasn't s major surprise but I wanted to avoid paying a locksmith. The guys, albeit slow, were witty and easy to work with. The best news: the key worked! read more

Was needing a multi-tool for our N947LM, for minor fixes and adjustments. This was nearest to Deer Valley Airport and worked just right. Was guided to it and assistance from clerk who was knowledgeable. Just right here. read more

Always plenty of staff to help you with whatever you need. I prefer going to this location as compared to trying to navigate and deal with the large home improvement stores in the area that are always under staffed and now you have to check yourself out. read more

No masks, no help, no service; go to a different location if any of this is important to you.

Called about getting my key cut and programmed they said I could bring it in and have it done for 149.99 come in and they tell me I have to buy their key for extra cost and the man was extremely rude and called me a liar. No wonder this location is under staffed read more

You'll pay more here than going to, say, homedepot, but what you get for that is someone to greet you at the door and take you to exactly what you need. I don't have time to wander around a warehouse, the help I get here gets me in and out quickly and I value that. read more

The goodwill generated by your very knowledgeable staff is completely undone by the surly and untrained checkout staff. When I told the cashier that I was charged 10 times the price of one item she started arguing with me even though it was right on the receipt. The cashiers need training on how to ring up merchandise and how to treat customers (with an apology) when they have to resolve a problem. read more

Just wanted to say thanks to Mike, who not only helped me purchase the best steel reinforced epoxy to seal a leak in my pool pump, but he gave me suggestions on how to best apply it to fix the leak! Seems employees at this store are not just knowledgeable but are experienced as well. This is not the first time that this specific ACE Hardware store has helped me. A few months ago, I needed to duplicate a mailbox key. Home Depot could not help me. Couple of ACE Hardware stores closer to home could not help me but this ACE Hardware store on 19th Avenue and Union Hills made me a spare key! read more

As soon as I walked in 10/2 around 9:45am an older gentleman was asking the two women at the register for help stating he "didn't see anyone in that area". With an attitude, the blonde said she would page an associate to that area. She had to repeat herself once or twice because he was obviously hard of hearing. While he was still within earshot she said to the older woman "ugh, it's too early for this/I can't be dealing with stuff like this". How disrespectful. It's YOUR JOB to provide customer service. If that man were my father I would have absolutely made a scene. If you hate your job so badly get a new one but in the meantime maybe you should rethink anything involving customer service. Check your attitude. read more

Russ was an incredibly helpful and knowledgeable associate. Was able to locate the hardware I needed in under 30 seconds just by looking at my sample. Without Russ I would have spent 20+ minutes looking for the same items read more

5 starts to Brian in the paint department!!! Not only was this man friendly, but he was very knowledgeable and helpful! I have started a new project using specific types of paint. He walked me through all of the paint! He explained why some would be better than the others. Thanks to him I am not aimlessly wandering around Phoenix trying to figure out what would work better for me. I believe that he is an asset to Ace hardware! If you have any questions regarding Paint I highly recommend talking to Brian! Thanks again for for all your help!!! read more

I have been coming to Union Hills Ace Hardware for years. There's just something about shopping in a neighborhood hardware store. Anytime I have a project, I just go in and tell the guys behind the counter and they seem to always now how to fix it and have exactly what I need. They provide personal, knowledgable help, If you are need of help or something unusual, or difficult come in and ask them. They either have the part or they can point you in the right direction on where to go fix it! I have always been greeted immediately and shown where to get my products. They have everything, and they're very knowledgeable about what products would be best. It's run like a hardware store should be run. And it's not just the selection, it's the customer service that won me over someone asks if they can help you with anything. They always take the time to actually walk me through the store to find what I'm looking for, and talk me through the different options. The best part is if you don't need help, they're nice and they leave you alone. PRICE: Decently priced. You will not find these prices for the quality anywhere. SERVICE: The staff is super friendly and helpful. On each visit, we were met with THE most competent, friendly, intelligent, efficient and awesome service EVER. They take pride in their work. SELECTION: The aisles are wide, the shelves are not overcrowded, and the store is impressively clean and maintained. They CONCLUSION: A bit more pricier than the big-box stores but they will actually have what you need and help you find it. l will continue coming here for all of my hardware needs just based on the friendly staff and their willingness to help. read more

This our ace hardware is usually pretty good, but unfortunately they have taken this whole COVID-19 thing past crazy. Their new temporary hours are still at 6 PM closing through the week where every other ace hardware in the Valley stays open at normal business hours now. The state has been open for business again for over two weeks now yet this Ace Hardware will not open its doors past 6 PM. I would understand it if they're doing heavy cleaning and sanitizing etc, but they're not! I was here about 10 minutes before they closed and had to remove a part underneath the hood of my truck and take it in to get two little machine screws. When I walked up to the door it was straight up 6 o'clock and the girl had already locked it and stated "once I lock the doors I can't re-open them" now I put the parts back together under the hood and looking for another Ace Hardware or parts store. I will come back to this place and give them any money because ace is not the place if you want service read more

Great hardware store has everything you could need on a small store. Very friendly staff. They have a good selection of cute patio and gift items and a dollar bin with many useful items. Highly recommend ! read more

Ace Hardware Union Hills - Hardware Stores Near Me - Phoenix, Arizona

Best there is. Always there to help out and find what you are looking for. I was working on a project and it required lots of screws and bolts and nuts, they helped the whole time and bagged up the fasteners along with me. Super nice staff! I did get watched like a hawk when I first started coming in there, they would follow me around to make sure I wasn't up to no good ( I do have long hair and dress like a rocker) but after they got to know me it wasn't a problem anymore, I am sadly used to it. 5 stars because they really love working there! read more

This store is a bad representation of the Ace Hardware brand. The staff was very unfriendly and lost a long time customer today. I have never been in an Ace hardware where the staff was not friendly before this one today. Recommend going to any other location. read more