If you want to get followed around by a secret shopper I suggest going to this place.

Amazing service after getting treated poorly at Sherman Williams! The red hair gentleman in the paint section rocks! Thanks!!!!!!!!

I went to Karsten's Ace Hardward store forthe first time, just moved here. The cashier at the entry greeted me asked if I needed help finding something and gave me the aisle number for the plant stakes. The bamboo plant stakes are the cheapest price here in town. That was the reason for going there. On the way there 2 other guys asked me if I needed help. Then after I got my plant stakes in the center aisle was Ace the Cat looking at me! He's definately a cutie in the store and has night duty catching rodents. Another clerk said the cat in the open are of the store outside is Lola. I'll visit her next time. It was a great experience here. I'll be back! read more

Great place with a big selection of home improvement stuff along with bbq grills and tools

I had a great experience at Ace Hardware today. Jack was very helpful and friendly with a bubbly personality! He was very helpful and quick to set me up with a reward program and to tell me all of my amazing benefits of it!! Thank you Jack! read more

0 service especially considering the extra high prices here . Could have gone to Lowes. Floyd's ace on camel back offers exceptional customer service read more

I went in needing some kind of hardware to make a music stand be usable again (taken apart by the clueless teenager). Wayne spent a lot of time trying things out until he found the solution. He even had to modify one of the whatevers to make it work, but now it does. And all for $1.40 in hardware. Thank you to Wayne. I am really appreciative. read more

Placed an in stock order that was to be delivered next day, 3 days later they tell me 1 item was not in stock and I could pick up the rest of my order. I usually do not leave bad reviews but customer service was not helpful and I canceled my entire order. read more

Karsten's Ace Hardware - Hardware Stores Near Me - Goodyear, Arizona

I really like this store! It is much more friendly and the staff is knowledgeable, unlike the big box hardware stores in town. Shout out to Zach, great customer service, he was very patient and worked with us to find the exact shade of paint we needed. I highly recommend! read more

Bought 2 large 50amp construction power cables at the Ace in surprise but only ended up needing one. Tried to return the item here since it was a mile from my home and they would not accept the return. I had the receipt in hand and it was two weeks old. Stated I had to go back to Surprise to get a refund. Nice policy! I'll make sure to remember not to shop at Ace when I need things. read more

Placed an order nearly 3 weeks ago. They took the money and still haven't delivered. Manager complains that the staff screwed things up, the owners have ignored emails and corporate customer service is as dumb as a rock. Unless you want a nightmare experience, I would suggest you leave the store with what you pay for. Cause it's pretty obvious these people don't give a sh!t about customer service. read more

Extremely rude employees. Unhelpful, overpriced merchandise. Thank goodness there was a Home Depot nearby. They know how to treat customers. And their prices are much better than ace hardware. read more

On Thursday Feb 10 bought a chainsaw at store #1479 In Goodyear, the guy that help didn't seem to want to help or explain which chainsaw would be better. So I still purchase one, when I get home I researched about it. Came in on Sunday Feb 13 to exchange for a different model. Haven't use the item, policy say on the receipt if not use for 7 days you may return or exchange it . When I told the guy that I wanted to exchange explaining to him it's only been 4days not use he said that, no you cannot return it. The guy did not listen. I said it twice it's not been use and it's only been 4 days. The customer service here is very sad and they don't seem to want to help you or just doesn't want to do any of the work or listen to what the customer has to say already assuming that it was use already. :( will never come here again to purchase anything anymore. read more

I had an issue with a garbage disposal that I had purchased at this location. Manager Cookie and representative Penny were so helpful in getting it swapped out. I've always gone to this location verses Home Depot or Lowe's because of their great customer service. I truly appreciate their help! read more

Friendly, informative and helpful. You may not get great service all of the time, but that is true at any retail location. This is a hardworking location that I appreciate each time I shop there. read more

This store assembled and delivered my new BBQ grill for me. Thank you to everyone at Karsten's Ace. You have an excellent crew. Thank you. read more

I love this store! Gabe was so helpful with changing out my car key batteries. Will definitely be back :)

Now that Ace sells Craftsman tools with their lifetime warranty; I brought them a quarter inch ratchet wrench that broke: They would not replace it or help in any way because they did have that item number: I purchased the item over 30 years ago; of course the number has changed. Went to Lowes they took one off the self and stated have a nice day. read more

While not always the cheapest of the hardware stores you atleast will always be able to find help when walking in or calling. I ordered a grill online and called to see where to pick it up after speaking to someone they had to check on a couple things and they called me back and let me know it was ready and where to get it. I showed up later that day and sure enough everything was were they said. Would definitely order online again read more

Excellent products featured and number one company management and customer service. I had an issue with one of their products. The Store Manager reviewed my concern and made his decision based on my satisfaction. I was quickly provided a better product and did not have any problems with my return. I realize larger warehouse companies have more selection, but in reality, ACE Hardware has all the high quality products too,plus better service. I have decided that the personal attention by the ACE Hardware staff gives me "special" attention. I am much more comfortable with a company that I can trust and I leave feeling I got a great deal. Ace Hardware has perfected customer service and they have earned my business. read more

I ran into this ace hardware to pick up electrical part my contractor needed to finish work. I found staff too busy talking to help me. The worst part was I was second in line to check out. Another customer got in line behind me. Clerk opened another register and helped person behind me instead of calling me. This Ace Hardware is closest to my new home but I will not go to them again. read more

We have been here a few times since it has opened. It of course is a nice clean new store that is easy to navigate. The folks here are helpful and are more than willing to stock what you need if they do not yet have it. The prices are in line with the rest of these kinds of stores. The location is now the closest to our home so they will see a lot of us as we love to spend money on things for our home that we do not need. You might miss this store as it is behind the new McDonalds on Estrella Parkway. read more

Came in needing air filters and there just happened to be a promotion "Buy 2, Get 1 Free" going on. The incompetent cashier couldn't honor the promotion for the either of the 2 sets of 3 air filters we kept going back to the shelves and getting, calls the manager up and he says it's only good for the "red" labeled filters. With only one of those left in stock, he refuses to apply the promo to similar air filters (which were within the price range of the promo anyway AND the same brand). The fine print of the flyer did not specify which one was under the sales promotion and he refused to work something out with us. This whole ordeal took us 15 minutes standing at the register and moving out of the way a few times while the cashier helped other customers while we were given the run around. We left very unsatisfied. This Ace is not the place for customer satisfaction. We will be taking our business else where. read more

I frequently shop at Karstens ACE. If they do not have what I need which is rare, they know where I can find it. They are a great service oriented bunch of folks. Duane Leininger read more

Need feed for the new flock! Ace is the only place nearby that carries it. Staff are helpful too . I also like their choice of toys for the pups! read more

Two days ago, we went to the Goodyear location to buy some cleaning products. We accidentally dropped a plastic bottle at the register and the top broke off creating a puddle. The face on the guy behind the register went to instant pissed off and I don't understand why since it was obviously an accident. He rung up our products and I paid the bill. He pushed the bottles toward us, and we were confused. We had to ask for a bag and he replied "I don't have any bags". Then he finally gave us a tiny paper bag which only held 2 bottles. As I carried the rest of the bottles in my hand to the car I told my wife "what a bad attitude on that guy". They don't have anything in that store that I can't get in Home Depot so I will not be returning there anymore. The dude needs anger management. The receipt says "We appreciate you" then underneath that it says Keegan who obviously did not appreciate us. read more

Very disappointed Purchased a lawn mower from them it was not what I was looking for after using it for 5 min I tried to return it and was denied because they do not except returns on power tools I was never to about this policy during or at purchase of this or I would have chose a different option the manager was very rude and unprofessional on the way it was handled read more

Every time I have gone to this store for something over the years, the employees have gone above and beyond to be helpful and are super friendly. I feel bad that my small purchases don't add up to a lot, and tell myself that I will try to give them more business in the future. And though they may not have has much as the big box stores, they have more than you think and it's a quicker in and out, read more

Nice little Memorial day sale going on...99 cent weed kill and bug spray on sale used ace rewards card I got in mail for 5.00 freeeeee read more

Karsten's Ace Hardware - Hardware Stores Near Me - Goodyear, Arizona

Great service, prices, and selection. Staff are always friendly and there to assist which is helpful because i dont know my way around tools. read more

The fellow in the plumbing department told me I was too close to him and to move away since I wasn't wearing a mask. I told him that the AZ governor ended the mask mandate. He told me that ACE still REQUIRES masks. To hell with Ace, and I went to Lowes and spent my $50. read more

Great service every visit. The employees are very professional, knowledgeable, and eager to help. Excellent service and highly recommended for all your hardware needs. read more

I've had two rough experiences here. One week ago I came here for a keyed doorknob and after having talked a a few associates who said they don't rekey locks someone said they do but it would be an hour before I could get my lock. I returned today and went through something similar although the lock only took about 15 minutes this time. I also think a $12 charge to rekey a lock I am buying from the store anyways is ridiculous considering an ACE I used to work at did not charge and most places don't. Customer service was decent although most of the associates seemed clueless here. read more

Went into the store browsing. Found some stuff to purchase. While checking out presented cashier with ace rewards coupons. He said they were all invalid and when I told him no I just got them in the mail he pretty much wrote it off as if I was stupid. Just to make sure I wasn't being dumb, went to another ace closer to my house. All the coupons worked perfectly. This was by far the worst Ace experience ever. Will not be going back and I suggest you do the same. read more

This store has very friendly people in it that seem to have knowledge of most of the product in the store. Like most Ace stores there is a large selection of screws, nuts & bolts and other hardware that should keep most buyers happy. I have never had a bad experience in the store, and they go out of their way to help you find something in particular. read more

Got to be the only hardware store in the valley that does not offer a military discount. Being so close to Luke Air Force Base I would expect more. Skip this Ace and go to the one on Dysart and Camelbacjk. Oh yeah, the prices in Goodyear are higher too. read more

Excellent customer service!! My husband needed a new chainsaw and wanted Stihl. We went to a couple stores but they were sold out of the model he wanted, not Ace though. SO GLAD we went to Ace! Dan assisted us, educated us on the model and maintenance and was just awesome! They took it outside, fired it up and it's been great ever since! If you have never used a chainsaw before, Dan could tell you everything u need to know in about 5 minutes! I'm pretty sure I wasn't getting this level of customer service at the competitors! Shop Ace and buy Stihl! read more

I have always liked Ace Hardware stores. I remember following my Father up and down the aisles on Saturday mornings. When first going to this particular Ace, I thought.."oh, a typical Ace with high prices..". However, that is not the case at all! The associates have very nice personalities and they give you experienced and honest opinions on home projects. I trust their opinions! The store is always tidy and spotless. Customers are always greeted. The best part is that they send you amazing coupons in the mail! Its not like most of the preferred customer cards that do nothing..these guys hook it up! Drop by.. it beats walking a mile on hard cement floors at Home Depot and then another mile to find help and then waiting 10 minutes after they walkie someone that has the answer to your question...Come on by! read more

I love this Ace. Lots of horse products! The staff are friendly and helpful. My husband & I were looking for a rope ratchet. They work excellent for high lining horses. An employee named Kent offered to help us look. He wasn't quite sure what it was so he looked it up on his phone. Unfortunately they didn't carry that item. He said he had seen them at TSC. We bought a couple of the ergonomic horse buckets.. .check them out!! So cool, never seen them in any other store. (Not even cal ranch or tsc). While we were checking out, Kent found us and told us he would be stocking rope ratchets in the future...Awesome!! Love this store. If you're a horse person the selection is abundant and unique. Ask for Kent! He will take great care of you, his customer service skills and smile are Ace's best assets. read more

There was one younger guy named GEORGE who I was asking about nails and he kept mimicking me. If I went "awe thats too bad" he would mimic my "Awe" exactly! He also kept changing his tone of voice to sound like a weirdo. It was so distracting and disrespectful. He then after all the mimicking and voice changing went to help a guy next to us and was completely professional and I thought what the heck seriously why was he doing this weird stuff around us? I honestly felt like because we were women he was treating us like a pervert. I love going to that ace hardware but I wont be going back with that weirdo there. read more