Really didn't appreciate my treatment today. I bought an nespresso coffee machine three days ago which failed today. This morning - twice the nespresso wasted capsules, stopping with red blinking, then the third time - it worked.
I don't want a machine having uncertainty and waste capsules. Their capsules are more than a dollar each.
In order to get a refund the manager Andy needed to re create the problem telling me that they don't have a "try it and buy it "policy. And my box was ripped. He asked me if I opened it with my teeth. ( not funny, too familiar) An item had to be in salable condition for a refund, I was told.
Since when would I expect them to have a "try it and buy it" policy? Why would I want to buy something to try it and need to drive back and forth to the store? Why would I anticipate needing to return to the point of being immaculate with how I open the box? Why should he speak this way to me?
After having to drive back to the store I had to stand there to watch him use the machine. It somewhat worked for the two cups he tried. Worked but inordinately slow. As he was trying capsule after capsule I felt like I was on trial and not believed.
Understanding how unreliable the machine is - maybe it would work three, six times or ten times and then not twice, this couldn't go on. I had to just accept a merchandise credit which I could use for west elm. I am sure he could already see the machine stalling, humming for an excessive time and not working normally. I glanced at cup which did work and it was overly large ( and I am sure watery) and looked like a mess in the cup.
I am familiar with expectations and operations- I have had a similar type of machine for years.
I thought he was very rude. Reading other reviews, I can relate. I agree with them.
He is stuck up- very into his own personality exuding just too much.
This follows my being there a few days ago when he enthusiastically offered me a jura coffee. Beyond warm. When contacted via email I gave him and the store a great review mentioning his hospitality. I think now it was about selling a jura and also being listened to.
Today I'd say he should moderate his personality - not so excited and warm and then the opposite -and not ruin anyone's afternoon.
Important for me to know that they view a consumer who returns a defective product to be pushing to return something because they just wanted to try it. I will buy the items for my new house somewhere else. No question. read more