The workers, looked like teen age boys, destroyed my home in various ways. They poured grout and mortar down 2 bath tubs and 5 sinks in the house and stopped the sewer lines. Which also included the garbage disposal and all the pea traps were full. They bent the faucet in one bathtub to a 45% angle of what appears to be by... the scratches by hanging their work buckets to fill them up water and twisted the copper pipes in the wall connected to it. They poured water with chemicals on all the bushes along the front of the house. They broke the 8 foot vertical blinds in the living room sliding door exit. They left the house the way it is in the pictures. They tiled and grouted at the same time and there are air hollow pockets beneath in other 60 complete tiles. 2/3 rd's of the tile done that last night were tilted throughout and not level as they pushed them as the wiped the grout off.There are obvious differences in grouting throughout, showing it wasn't mixed correctly or applied correctly and used multiple colors. There is black thin set coming through the tan grout in a great number of places, grout crumbling in other places, missed places completely.They have a ridge of over an inch in the lay out across the living room where as they were completely level floors. There was no difference in height and he said he had to add some layer of netting of which he wanted cash for. He added it and didn't taper the mortar down from it, just laid a two rows on top of it and has an obvious peak rise to those two rows across the center of the living room. They broke a good percentage of the molding removing it. None of that was disclosed to me, when he saw I was painting some of what I had already removed, he informed me that I should replace it because it was kind of ugly. (standard white molding).They busted huge holes in the sheetrock throughout removing them also. They did not haul off their trash, they shoved everything they could in my trash can and left everything else on the garage floor. They left where they cut tile outside on the front side of the yard all the cut pieces all over the ground. I called Jeff Fogel to come see this once I saw it, he was like wow, don't know why he did such a bad job. He said to just run water through the pipes, they would be fine and they would pass me a few bucks towards water bill. He said they already paid Sammie so he has to come fix it all. I told him under such gross negligence this kid can't come back in to my home. I had to force them to bring in a different tiler, they scheduled me to be out of my home from December 23rd to January 1st to demo and do reinstall the whole job. Once again, 1 and a half days work and they abandoned the job. Tiler only tried to fix one area to see if it could be fixed, keep in mind job was so bad all over contractor quotes and repair specialists said they only thing to do is demo and start over. Cost plus insisted it could be fixed The tiler abandoned the job after a day and a half, all the while calling everyday just as the other tiler saying going well, will be done in a few days. He did this for 7 more days like he was working on it. He showed up on January 2nd to return key, said he didn't know these people at Cost Plus, didn't work for them, that he wasn't getting paid and he was told he only had to fix a couple of tile. That they never sent product to redo nor any help, so he quit. Amanda from Cost Plus presented him as her best tiler and he could do anything. She also said with the 2nd attempt she would come daily and track progress daily and address any issues still guaranteeing new floor complete by January 1st. He left tile out though out the house and didn't finish one thing. The original damage was not touched through 90 percent of the house. Only center living room, which means they have pattern in how they do business, This other kid was doing exactly what the
first kid did. They spread them out, place them on numbers of jobs and just run them from one to another which shows intent of locking you up into something and like you have no choice to take it since they started the job.
Additional info was that the first install, they came and stored 3 times the product for my job at my home, came daily, took about 15% of it daily and worked elsewhere.That is where my grout color went, they took the wrong grout to one of those other places, so there is another house with the wrong grout. Keep in mind the one bad of grout they used the 2nd day at my house was correct, It is after they came back 8 days later is when the wrong grout was used.
This floor job was quoted for just under $8000. It has now cost me over $27,000 and I injured myself on the holes 2nd tiler left throughout the house. I have had to hire a different company now after dealing with these yahoos for 3 months. The new company, demo 2 days, install 4 days. Floor was level, no issues on install. There is pattern and intent, crooks. read more