Paul helped us, he is very knowledgeable, friendly, & helpful. Overall it was a great experience.

Great Store, great service, really good products. Buy your wood at the sore. DO NOT buy wood from Rocker online. I ordered several hundred dollars worth of wood from Rockler online and over 80% of it arrived with a bend in it. Rockler customer service did two reships to replace the bent wood but every shipment arrived with over 80% of the wood having a bend. Their claim was the weather during shipment which I can understand but that didn't fix the issue. I gave up calling them after the second reship. Too much hastle when everything they send is 80% bent... read more

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The staff here were all over the top nice . My husband got his "special chisel "and some "resin remover" and a beautiful piece of Osage Orange wood to turn on his lathe . Which was great for him , then we went and had sushi lunch , across the street at the sushi & Grill ...which was great for me read more

Rockler Woodworking & Hardware - Building Supplies Near Me - Phoenix, Arizona

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My grandma and I went in here for help with a new sanding belt. Not only did the staff help find the correct belt but he helped us put it on! They are great staff who are so nice. Thanks Dean! read more

Top tier staff with excellent customer service skills. They clearly love what they're doing and are willing to take time to inform and educate woodworking novices like myself. I simply would not have been able to complete the project I was working on without their help. They offer classes for all levels of expertise and I hope to attend one soon. If you're interested in woodworking on any level you really need to check this place out. Note, I have a notoriously bad memory and cannot remember the name of the kind gentleman who helped me with my project on a Saturday afternoon just before closing but you, sir, are a lifesaver. read more

Extremely knowledgeable and helpful staff. Dean helped me out tremendously by looking at and not only help me finish my rough, hurried job , but ran it through some equipment ( planer, etc) to finish it up. At no charge. Great resource for any wood related projects. read more

This is an awesome place for woodworkers ! Service is above and beyond great ! They have a verity of woods and any woodworking tool you may need ! read more

This place is a woodworker's hub of materials and advice. They have an incredible array of every kind of tool, including the supplies to make your own - truly the tools of the trade to create professional results (even for an amateur). The store is staffed by friendly experts who can help figure out the creative solution to a tricky problem the way only a true woodworker can. The store manager, John Gilchrist, is particularly helpful and encouraging, even with the trickiest problems! They hold regular classes and demonstrations that can make you familiar enough with tools to be comfortable using them at home - and provide you with a terrific item that you made with your own hands. I've attended two already! They even have hours on Sundays, so I can forget something and still go pick it up. When I first developed an interest in woodworking, my brother-in-law, who is a master craftsman, said: "Have you been to Rockler? You're gonna LOVE Rockler!" And he was absolutely right! read more

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Horrible customer service experience. I have a slab of juniper that need to be cut to size. I called to get price information and the guy over the phone told me that they would need to look at it. I loaded the slab into my car and took it to the location. Once I arrived, I was met by an older gentleman. I explained to him that I had called about getting a slab of wood cut he stated "Ok, I'm sure you were told that we needed to take a look at it?" My response was, "yes, it's in the car". He seemed to be annoyed about having to go get a jacket on to assist one of his customers, but he did so anyway. Once we got outside, I showed him the slab, his response was "that's a hole slab, not a piece of wood". At that point I had enough of the impoliteness, lack of interest in customer service, and plain rude behavior. As I told the gentleman, I'll take my business somewhere else? read more

We are delighted to have access to Rockler in Phoenix. We recently relocated to Arizona as my significant other is working her way through Physician Assistant school. Our move was a bit of a nightmare, being without our things for much longer than we were quoted. We started thinking about building our own table, and that led us to Rockler. We were greeted in the store by John, the manager, who proceeded to help us decide if this project was feasible or overly ambitious. Our biggest issue was that we had no way of planing and jointing any planks because those tools were definitely outside of our budget. John so graciously offered to take them home and do that for us on his own time and with his own equipment. We left the store with a bunch of tools and eventually four straight planks of 1.75" thick beautiful maple hardwood. Fast forward a few months and we are finally done with our project! Pictures are attached, but I documented the process on my YouTube channel as well for those who are curious: https://youtu.be/jL_lBcMPyHc I've also taken a pen turning class at the store and that was simply a great experience. I can't recommend Rockler enough. Definitely go talk to them if you're planning out a new project. read more

Rockler Woodworking & Hardware - Our maple table with Uplift 4-leg Adjustable Desk frame; the wood was purchased from Rockler in Phoenix - Building Supplies Near Me - Phoenix, Arizona

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FIVE Stars all the way. I was having trouble with a Lazy Susan door that was supplied by my cabinet contractor. After many attempts they abandoned the idea that the door could actually do what we knew it could do, open all the way past 60 degrees. I asked around and Rockler came up several times so I checked them out at their shop on Thunderbird. Amazing, classes going on in the back, professional WOOD WORKING Pro's tending to the store, it just felt right from the second I walked in. I asked the counterperson for someone to help with my Lazy Susan and I was introduced to Dean who also worked there. He made a personal visit TWICE to my place to figure it out and get it done! First trip in, five minutes later the problem was identified, second trip out thirty minutes later it was resolved and at a reasonable and fair price! Next time first stop is a visit to Rockler and if I am needing cabinet work specifically, Dean is my guy! THANK YOU Rockler, THANK YOU Dean!!! read more

Staff are knowledgable, and it's the only place as far as I know in the greater phoenix area to get some specific items or brands. Despite being a moderately small store it's full of useful specific trade items as well as some interesting looking art project materials (making pens, rings, etc) and some box sets for a custom bluetooth speaker along with classes. read more

This place is wonderful. A toy store for aspiring or professional woodworkers. The staff is friendly and helpful, and the product selection is great. read more

Since safety is a top priority for me (retired Firefighter), once my decision was made to purchase a table saw, I researched how to get started properly. Took a great Table saw class from John to reinforce all the proper techniques and promptly purchased a SawStop saw. Rockler is hands down a great place for instruction, information and customer service. I don't typically write reviews since rarely does a business exceed my expectations, warranting my time to do so... but Rockler does. I've had great experiences each time I've been in and applaud the staff for outstanding customer service, depth of knowledge and a willingness to share that knowledge. You have developed an outstanding employee team and the recommendations I've received have been spot on. Thanks! read more

Wow, I have no trouble figuring out where to get a gift card for my husband and friends. This place has everything you need to realky get into woodworking as a hobby or business or just a one time project. Some really great deaks on tools, super friendly and knowledgeable staff too. read more

Rockler Woodworking & Hardware - Building Supplies Near Me - Phoenix, Arizona

Rocker took on a custom request to trim down a door that was too large for the frame it had been put into. We purchased the house with the door that way and no other company would help us with a door that they hadn't installed. We reached out to Home Depot and Lowes but they gave a staunch, "No." John at Rockler said, "Yes!" He trimmed the door down expertly! It fit in, and we can now actually close the closet. I strongly recommend them for their professionalism and desire to help! read more

Friendly professional staff. I have nothing to say but good things about this store and their amazing customer service.

I love everything about this place. The customer experience is wonderful from start to finish. I went in to buy a kit for my father, and walked out all signed up for a class. I have taken 3 or 4 classes now from Justin. He is an excellent teacher and he deserves a raise, because that guy is a PRO! They are lucky to have him. I will always support a ma and pa store over big box or Amazon. Keep up the great work Rockler! P. S. I want to work there some day! read more

Three things that are always in stock at Rockler's: great products, great service and great advice. Seriously, the people at Rockler are the best in the business and go out of their way to educate, coach and help you. I've used them for years on many projects and have never been disappointed. They truly set the standard for what a hardware and woodworking supplier should be. Special thank you to John for finding a solution to my outdoor shower doors! read more

Rockler has a lot of unique woodworking items as well as standard tools and supplies. The upside is that there is SOOO much in the store, yet organized very well so it's not messy at all. You can find what you need. They have a few machines and other large items in their limited space. Prices however are really stiff; often well over any other store. Some of their house brand stuff is just ok; workable but not great quality. Others are excellent. Buy carefully, and price check everything. As one example, on my last visit they had one item at $40 which was $30 at another local store and on Amazon. That's a 33% premium. The employees are always friendly and helpful. They do try a little too hard to get you signed up for e-mails and other junk. read more

Super friendly and helpful staff. The items they did not have connected me with who in town does.

This is the place to get real customer service, good prices, and great selection. Bought self closing drawer extensions and needed some screws for modular units. They have everything and are the nicest people. Highly recommend. read more

Place is a paradise for woodworkers since it's well stocked. However, even though employees are pleasant, they do not pay attention when checking out items and applying discounts. They are misleading telling you that they will honor a discount and then forget at checkout, resulting in paying full price. I drive a long way to come here because of the discount, otherwise I could've bought the item at same price elsewhere. Not planning on coming back. From now on, will order my stuff online. read more

I had to come leave a 5 star review for the amazing team at Rockler after having yet another terrible experience at Woodcraft in Chandler. I drive 45 minutes to come see these guys, despite being right up the road from Woodcraft. Every time I visit this location, the staff is amazingly attentive, knowledgeable and personable. They have never been anything less, whether I am coming to spend $10 or $1000. read more

I went to Rockler Woodworking and Hardware in Phoenix, AZ to help me with a dresser drawer that was broken. Well, John the Manager went above and beyond my exceptions. I now have a drawer that slides in and out perfectly!!! Thanks so much John for fixing my drawer. I will be coming back to buy all my hardwood needs! read more

Amazing customer service & so helpful!! I'm making a food bowl stand for my dog and needed some simple cuts done and they did it no questions asked! 10/10 recommend this place. Reminds me of the places I would go with my dad when I was younger. read more

This was my first time in the store. I came in because I was replacing the scales on an old hunting knife. This store has everything!!!! I thought I was going to have to buy scrap wood to make the scales, but this place has a special section for knife making and scales you can buy. If your into wood working, this is the place for you!! I could have spent the whole day there today f I wanted to. The staff is extremely friendly and helpful. I felt like I was in one of those old stores from back in the day when customers service was priority along with having quality products!!!! It's my new favorite store!!! read more

I'm a general contractor and we are doing a custom woodworking job. We needed some special materials. We called the store in advance we were told they had plenty in stock. A week later when we need them we show up to the store to be told that they haven't been in stock for years. now I have to go explain my customer why their job will be delayed. read more

Super helpful. Taught me exactly how to gel stain refinish my curio cabinet. So excited to put it back into my renovated house. This is our go to hardware store for knobs, hinges and specialty items. Fairly priced. Worth the trip. read more

Dudes are cool, they carry odies oil. Pretty much all I'm looking for. Never a bad experience.

Making a desk? A kitchen cabinet? A yacht out of red oak? You get the point. This place has most if not all of what you want. The guys are helpful once you get them started by asking questions. If veneer is your thing then it's a great place to go, they have tons of different kinds in rolls that you can look at and they sell craft wood for those certain of their skills. For all things woodworking check this place out. It might have moved, be sure to double check the address. read more

They had these basically impossible to find drawer slides in stock called "GO-EZ Universal Concealed Drawer Slide Set". They were an exact match to the slides in my 35 year old cabinets. Not only did they have them, but the staff member saw I was carrying in the broken one and instantly directed me to the right aisle. I was in and out of the store in under 5 minutes. The most seamless shopping experience I can remember for quite some time. Customer service is alive and well at Rockler! My receipt says "Dennis Y", so thanks so much, Dennis! read more

From milk paint to drawer guides, from unique tools and how to seminars, Rockler has been a great resource. The local staff are helpful and kind and their online store is efficient with good turnaround times. Thanks for all your help over the years here in Phoenix. read more

They carry some very hard to find items that they do not carry in other hardware stores. They have a great selection of cabinet hinges and furniture hardware, and they are always very helpful. read more

This place is such a convenient location. When I need woodworking tools or supplies I can go there and find exactly what I need.

Great store, very helpful staff. John was able to help me by cutting the selected piece to size and he even planed it for me. Made my project much easier. Thank you so much John! read more

I needed to round the corners on a shelf I bought at the store for a project I was doing and asked John if he knew any woodworking shops that could take care of it. To my surprise, he offered to take it home and do the work himself. The next morning, the shelf was ready. John didn't even want to charge me for the work! Now that is customer service which you don't find very often anymore. Rockler Woodworking is so lucky to have employees like John who go the extra mile to please its customers! I will definitely be back and highly recommend them! read more

Unique hardware store with great products. However, the customer service is absolutely horrible. I like to judge businesses based on my own personal experience, but the Yelp reviewers who experienced bad customer service were not kidding... read more

For a business that A) already focuses on a narrow market and B) relies on repeat business, it is mind boggling how little they care about their customer service. They seem to have a lot of great stuff, sadly I won't find out. After being ignored, insulted and talked down to I will be taking my business elsewhere. Sorry Rockler, but you are not the only rodeo in town. read more

I only give them a one star because there is no option for ZERO stars. Arrogant, unhelpful, and RUDE. Telling me "No no no" before they even can see what I have in my hand & am asking for. They advertise over 600 cabinet hinges, and even show the one I need in the pictures on the bins, but I'm not sure what the measurements mean. Do I need 3/8 or 1/2? I don't know, but I have the old hinge with me. I want to replace ALL the cabinet hinges, not just a single one. He doesn't even LOOK at what's in my hand & tells me they don't make them anymore. Ok, seriously? You haven't even seen what's in my hand! I see pictures of EXACTLY the same hinge above the bins, can you please help me find the one shown? Nope. My cabinet will hang funny if I don't use the old hinges. Ok, wow. Went back to Home Depot & bought the new hinges with the ugly finish I didn't like, project done. Jerks! read more