I went to Karsten's Ace Hardward store forthe first time, just moved here. The cashier at the…read moreentry greeted me asked if I needed help finding something and gave me the aisle number for the plant stakes. The bamboo plant stakes are the cheapest price here in town. That was the reason for going there. On the way there 2 other guys asked me if I needed help. Then after I got my plant stakes in the center aisle was Ace the Cat looking at me! He's definately a cutie in the store and has night duty catching rodents. Another clerk said the cat in the open are of the store outside is Lola. I'll visit her next time. It was a great experience here. I'll be back!

I had a great experience at Ace Hardware today. Jack was very helpful and friendly with a bubbly…read morepersonality! He was very helpful and quick to set me up with a reward program and to tell me all of my amazing benefits of it!! Thank you Jack!

I always enjoying walking into six points! Everyone is very friendly and helpful when I'm looking…read morefor something. They go above and beyond with their customer service I appreciate them they even help me carry things to my car without me having to ask. Totally appreciate everyone!

When I first walked in, it was about 5 seconds (tops) before Jonathan said hello and asked if I…read moreneeded help. Although this was my first time here and I wanted to explore, I was picking up something for work so no time to lollygag. So I rambled off the two items I needed, gave him the two SKUs that Brian had given me over the phone, and voila. Easy peasy. I guess I should've mentioned that I called on the phone to check stock on the items I wanted. Brian answered. He physically checked the shelves because the numbers in the system showed quantities really close to the amount I needed. He wanted to put eyes on the product in case any had sold since system updated. He confirmed everything was in stock, but said he was leaving in less than 10 mins. That's how I got to deal with Jonathan in person. As I got rung up at the counter, Drew (he was at the neighboring cash register) asked about one of my co-workers. Aww, isn't it great when workers remember their customers? All in all, great customer service from Brian & Jonathan. Bonus for Drew remembering my co-worker. Store is clean and well-stocked. Although their online inventory shows certain items as "in stock", I would call the store if the quantities are pretty close to what you need.

Seriously, these guys have the best and widest selection of hardware available anywhere! Their…read morehardware specialists are so savvy with getting you the right hardware to solve your problem/need! I really appreciate the quality of personal care and service that each employee provides. I love having these guys in the neighborhood!

We went in to get a bolt to fit a lid on a pot. George helped us but we were unable to find the…read moresize we needed. George determined the handle on the pot was plastic so he went and got a tool to rethread the hole in the pot handle to fit a bolt he had. You just can't find service like that anywhere but George was the exception to the rule. Thank you George!!

A few really nice people but management needs an overhaul. Its either that or Im guessing its the…read moreowner that is directing BAD SERVICE TO CUSTOMERS.

This is a great store. The staff is so helpful. There is one man who has been there for a very long…read moretime. He knows absolutely everything. If you need help on a project go here they can help.

On my 2nd and 3rd visits I needed a new phone charger, storage box and broom. The staff is…read moreexcellent answering all questions. Manager Jacob does an outstanding job running the store. It's clean, very well organized, has everything I wanted(even coffee filters). This is the best hardware store I have used in Phoenix.

I've never had a issue at this store, but today I decided to stop by after the gym to grab some…read morehardware and was immediately chased down by an older gentlemen who told me I needed to put my gym bag up front. I am well into my 40's, fully employed, not a kid or a homeless person. It rubbed me the wrong way so I opted to leave. No one wants to be treated like a shoplifter especially if you've been a loyal customer in the past. It just looks bad. No wonder people prefer to shop online.

The Good Closer to home than the box stores, and the stores…read morethemselves are easier to shop than the stadium-size retailers. Pretty good selection of the stuff I typically buy here-- nuts, bolts, screws, etc., stuff for DIY projects. This store always has someone nearby, ready and willing to help. One guy not only found exactly the fasteners I needed but bagged and labeled them for cost. That was very convenient. If you join their rewards program, twice a month you'll get a coupon for $5 off purchase of $25 (exclusions apply, such as items already on sale) Now and then they have good sales on stuff I might care to buy. The Bad The prices are typically higher than other retailers. So, even if you use the Rewards coupon, you're probably only breaking even as compared to shopping Walmart, Home Depot, Lowe's. Sigh. Customet service can be hit and miss. The folks out on the floor are great in being quick to offer help, but they may lack knowledge. The person running the cash register may not interrupt their visiting with another employee to give you more than a glance. Bottom line: it's worth it to pay Ace extra for convenience on small stuff, and I'm not reluctant to shop there due to any serious complaints about customer service. But if I need a bunch of hardware or I need moderately expensive tools that aren't on sale here, I'm probably shopping elsewhere.

I purchased a Christmas gift for my Dad over Thanksgiving weekend online for pick up at this…read morelocation, believing it was a thanksgiving sale. Of course I got the item wrong. When he went in to return the item with the receipt he was told he had to have the card it was purchased with or there would be nothing they could do. I came back into town a few days later, picked up the item and receipt and brought it into ACE where now I am being told they have a strict 30 day return policy no exceptions and nothing to be done. I called corporate and told them about the experience. Corporate was shocked that they would require the card it was purchased on, as that is not policy and only an order number would be needed. After 30 days corporate blocks all returns. I now have a pending case and still out over $100 due to their incompetence and willingness to follow corporates no card need return policy in the first place.

I avoid mega stores when I can. I like Ace. Knowledgeable help in a short time. Most products I…read moreneed at very competitive prices. Vast selection, Closer than warehouse vendors. I stop at Ace first

great quality professional service from Mike his knowledge on mechanical remedies is superb. I'll…read moremost definitely shop her again

Came in right before closing and Freddy was awesome. Even though they didn't have what I needed, he…read moretook the time to check other locations and helped me find it just minutes before closing. Super nice and really appreciated the help!

Great store with plenty of staff on hand at all times that are helpful. I had to dock a point for…read morethe dog pool I got this season. I purchased a dog pool here with paw print art and it's been great and lasted 2 summers. This season I decided to replace with a new one. However the one I purchased this season has fish as the art. It's a thinner plastic and doesn't work well for small dogs. The art is peeling off in a weird way and making goopy mess. The sides just bend and folds the plastic making it tear easily. I will be on the lookout to see if they get any paw printed pools and I will change my star to five if they do. Dog paw pools and fish contractor pools are way different.

My wife came in ith me for Chrismas light replacements. Several employees and I greeted…read more "Wow, they all know you." Why is that? The hours I spend here. Items I search for. Smiles and trusting info shared with me over 24 years. Knowledgeable staff. We have created some great, creative, fixes. Selection of goods - lots of stuff. Christmas Lights

Worst customer service ever and the whole staff is rude. I can't believe how they let the staff of…read morethis Ace Hardware speak to customers the way they do. Not only rude, but not even helpful.

Love having this store around the corner. They don't have everything I need always but the workers…read morehere are always great and their expertise is superb. A little pricey compared to the larger hardware stores but if you're looking for convenience, they've got you covered.

Have to take back everything I have said about this place. Usually snot nosed kids trying to help…read moreyou but today took a propane bottle back that I was sure I purchased at Barrys but the store help (Matt) said that it was a different brand than what they sell (Blue Rhino) i am sure that i bought it there though. Any way he looked around a took a bottle off of their grill and exchanged for my bottle that I could not turn it on. Brought it home and it worked great could turn the valve on and off with no problem. He didnt have to exchange my bottle but he did cause he understands that I will be back forever now, because of a little gesture that saved my headaches and time chasing the other brand down. We shook hands and wished each other "Merry Christmas" and just old fashioned help from a neighbor like om the old days.