Selective on who they "welcome in" at this location. Normally not a big deal when you can tell…read moreit's busy or things are missed. But when it's obvious then I have to wonder. This is just my experience. I don't spend where I am not welcome but you may be!

Always find something when I go to the store. Whether I need it or not I always seem to walk out…read morewith something friendly employees good prices

I am writing to express my frustration regarding the process of scheduling and completing…read moremeasurements for my flooring project, which has been extremely disorganized and disappointing. My initial appointment for measurements was scheduled for May 25, 2026, between 8:00 AM and 12:00 PM. Unfortunately, no one arrived during that window. I contacted Lowe's that day to inquire about the delay, as I had prior commitments starting at 12:30 PM. I was told someone would follow up with me, but I received no communication. The following day, having still not heard anything, I called again and was assured that the issue would be investigated. Again, I did not receive a return call. Instead, I later received a message stating that the person responsible for measurements had not been scheduled to work on May 25. I rescheduled the appointment for June 1, 2026, between 1:00 PM and 5:00 PM, as I work until 3:15 PM. Although the appointment was confirmed, I then received another message referencing a different appointment date of June 2. Because there is no direct way to speak with someone, I had to communicate via text to clarify the correct date. I was told the appointment remained June 1; however, I continued to receive conflicting information. I also spoke with a supervisor, Nelson (extension 4122), who stated he would investigate the issue and call me back. Unfortunately, I never received a follow-up call. On June 1, unsure of the status of my appointment, I left work early. When my husband arrived home, he found that a representative from Lowe's had already come and completed the measurement. The visit lasted approximately 10 minutes, and I was told someone would contact me regarding next steps and selecting products. However, on June 2, I received another notification stating that someone was on their way to perform measurements again. I responded to explain that the measurements had already been completed. On June 3, I received a call from a representative who initially stated there were no measurements in the system. After I explained the situation, she was eventually able to locate the information and informed me that someone would contact me with a quote. I have not heard anything since. Overall, this experience has been extremely frustrating due to the lack of communication, coordination, and follow-through. I have requested multiple times to speak with a supervisor but have not received any response. Based on my experience, I would not recommend Lowe's for flooring services unless these issues are addressed and improved.

I received a text message that I would be scheduled for installation on Thursday. I called the…read moreinstaller Thursday morning to see what time they would be here and was told I wasn't on the schedule. The installer showed up on Friday and did not have tac strips or the carpet pad and said he would return on Saturday. I messaged the installer Friday evening to verify that he was going to be at my home on Saturday and he said he would be here. I stayed at my house all day on Saturday and finally received a message at 3 pm that he would not be coming due to the installation company did not release the pad to him. I went into Lowe's in Surprise, AZ Sunday morning and spoke with store manager Amber. I showed her all my text messages and she appeared to be documenting this. Amber said she would escalate this to the regional or district manager for a resolution and would be calling me on Monday for an update. Monday came and went with no communication from Amber, so I tried calling her on Tuesday. When transferred to Amber on Tuesday, a man answered and said, "yes, Amber is sitting right here, one moment please." He then returned on the phone and said, "Amber is asking if you have heard anything about your installation?" I responded no and he told me she said they were supposed to be contacting me. I never heard from Amber again. I then tried calling the corporate office. After telling my issue another 3 times, I was given the opportunity to tell my story for a 4th time to a manager named Terri. Terri, was the first to apologize for this inconvenience and said she would be calling the install company and get things taken care of. At this time I was pleading to get my carpet installed so my family could get their house back in order and lives back to normal. Mind you, I had 2 entire bedrooms sitting in my living room and dining room for coming up on a week. The carpet was then installed on Wednesday. A week later. After the install, I called Terri as she asked me to do, and spoke about getting some of my money refunded. Terri was pleasant and asked if she could get back to me on Monday. Monday came around and I received a call from someone else. She said, Terri asked her to call me to let me know that I would be receiving a $75 credit for my house being torn up for a week and all troubles. After everything I went through and the hours I spent trying to get my carpet installed. I felt $75 was the last slap in the face from Lowe's. I believe I had to repeat my situation at least 20 times, (if not more) I had to take 5 days of vacation (Thurs, Fri, Mon, Tues and Wed) off of work due to waiting on installation, place my company that came to visit at a friends house, (due to rooms not being completed) and missed spending Saturday with them since I was waiting for the installer to come. (Which I didn't receive the message they weren't going to be doing the install until 3pm) Again, to get a call from someone from Lowe's to relay Terri's message that they would be offering me $75 for my inconvenience was a slap in the face. With all that has been said: The only time I spoke to the installation company was when I called them. Only to be told they would get something going and never received a call back. Speaking to a Store manager (Amber) and never to received a call back, and finally getting to someone who was able to get my installation scheduled and not given the respect of calling me back herself, to tell me they we're refunding me a $75 slap in the face. I made a carpet, pad and installation purchase from Lowe's, not the installer. Zero communication by all parties. I feel this whole debacle is on Lowe's. Is this how Lowe's treat's/values their customers? Still not satisfied with the end results. If you're looking for new flooring, you might want to going to a flooring store or a big box company. I with you the best of luck if you buy flooring from Lowe's. I will say, the ladies in the flooring department that helped me and sold everything was helpful and nice to work with. Too bad they weren't running the show over there! Update! I received a message off my Google review to call and when calling the provided 800 number, no one seemed to know what i was talking about. I received the same run around, and was told since I received a $75 credit, that was all they were going to do for me. Another case of Lowe's wasting my time.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

I walked in to get a key made. A young woman. He took my entire key set and sat I don't have to…read moretake it off the keys I had. That did not feel safe. He took my keys didn't say anything and made me another key. Didn't offer or let me pick out a key I wanted like the designs they had. It felt unreal uncomfortable and not okay.

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.

I received a coupon in the mail for $10 off for a purchase of $20 or more for moving into the…read moreneighborhood. I was looking to buy a trash can to put my recycling in. Online I found a Rubbermaid 32 gallon black can with wheels. This was a good deal. I didn't put the coupon code when I bought it online. I had to go to the back office and they had to cancel my order and then go up to the front and pay using the coupon. That was pretty silly. I then went to pick up the can. I had to go to the back of the store . One of the helpers went into where they store the online merchandise. He came back with the can and handed me a brand new can that had streaks of dust and dirt all over. It's not a big deal but I thought to myself, you would think the store would take some pride in keeping their products looking clean and new. Ace is a small outfit trying to compete with Low's and Home Depot. You would think customer service would be paramount in getting new business. They didn't win me over.

My first issue is this store is "ALWAYS CLOSED" when I have a project, this is the only tool store…read moreI know that closes so early on a weekday. when I am able to stop in I feel since I am younger that I don't get greeted like the older crowd does? Kinda like since I'm not in my 60's the older employers look at me like I'm not worth talking to?? Well as sad as it is, the new Home Depot off 303 is open till 10:00 pm and most of their staff is younger and acknowledges me and my wife. If ace hardware stays the way it is, one day it will close just like block buster did ‍ please do better.

Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

We bought windows and doors from the the location in Surprise. Chris helped us and he was so…read moreknowledgeable and helpful. I highly recommend this business and Chris!

I don't know about these bad reviews but i was met by helpful knowledgeable people who just want to…read morehelp me. Good prices and differently had what i was looking all over for i will always buy my supplies there 28th street and bell rd. Only problem i had was they don't except cash but i believe its to make sure they don't get robbed or given counterfeit money

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!