Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

Excellent knowledgeable service. Charlie really went above and beyond to help with my project…read more Great place with old school service you will never find at Lowe's or Home Depot. I am going to Ace for all my hardware needs from now on.

I usually go to Ace in Youngtown used to be great help when I need it...I wont shop there any more…read more I bought a hose there for 41.99 in July 22, 2022. Over the weekend I went to change nozzle and the whole end BROKE OFF. I had my receipt went in yesterday to return Sept 26 2022. I explain that I had for only 2 months and it broke the lady at the front said we only refund after a month. So I spend over $40.00 for something that only works for 2 months?? I threw it in the garbage and will never return to Ace Hardware in Youngtown. I will now shop at Home Depot or Lowes so if something does break I know I can exchange or refund. Dont shop here if you are buying something that might break after a month. The lady at the front didnt even look at the product I brought in that broke. thank you for your time

I walked in to get a key made. A young woman. He took my entire key set and sat I don't have to…read moretake it off the keys I had. That did not feel safe. He took my keys didn't say anything and made me another key. Didn't offer or let me pick out a key I wanted like the designs they had. It felt unreal uncomfortable and not okay.

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.

they are so nice and helpful i was helped out by mike and he was super helpful and helped me find…read morejust what i needed. there prices are just as good as anywhere. its a big ace so they have plenty selection so your bound to find what you need. janet checked me out and shes so sweet made she i found everything alright.

I received a coupon in the mail for $10 off for a purchase of $20 or more for moving into the…read moreneighborhood. I was looking to buy a trash can to put my recycling in. Online I found a Rubbermaid 32 gallon black can with wheels. This was a good deal. I didn't put the coupon code when I bought it online. I had to go to the back office and they had to cancel my order and then go up to the front and pay using the coupon. That was pretty silly. I then went to pick up the can. I had to go to the back of the store . One of the helpers went into where they store the online merchandise. He came back with the can and handed me a brand new can that had streaks of dust and dirt all over. It's not a big deal but I thought to myself, you would think the store would take some pride in keeping their products looking clean and new. Ace is a small outfit trying to compete with Low's and Home Depot. You would think customer service would be paramount in getting new business. They didn't win me over.

I had to replace some worn out home window screens and I took the frames down to Ace and they…read morereplaced with new screens for a fraction of the cost of having someone come out and do it at my home.

Had a horrible experience here this morning with the manager. I went to get my free bucket this…read moremorning and they made me purchase an item in order to get obtain the bucket. Even tho I was showing him the add that their was no purchase needed. But he refused to give me the bucket if I didn't purchase an item. And I'm not even able to get my money back when I attempted to return it at another store.

I needed a specialty item- Klean Strip Liquid Sandpaper. I called Ace to see if it was in stock…read more Jennifer answered and said she would check. A minute later she returned, saying they had 2 left. She was saving one for me at the desk. I was there 10 minutes later, saw Jennifer at the front desk, and she handed me my item. This great service is typical of what I have found at this particular Ace the last 4 yrs I have lived here.

everyone here is super helpful when I walk in they automatically asked me what I'm looking for…read moreusually they know what I'm looking for and they help me out very friendly and I feel welcome and very knowledgeable. Great staff.

This True Value store is so like the hardware stores I grew up with, with seemingly anything you…read moreneed without having to wander through acres of aisles like in the Big Box stores. The prices are fair, they give discounts to veterans, have helpful staff, and they run regular sales that are worth keeping track of. Make sure you sign up for their app and get your phone into their system so you can get good deals. Often there are plants outside that are well suited to our area and although they may cost a little more, they will probably be successful for you as they have for me. Drop by regularly since they have lots of seasonal items. Some years back they used to have a popcorn machine and it was such fun to browse around while munching some free popcorn. I wish they'd bring it back as it added a special festival atmosphere, even if they have to put a little coin box for people to kick in some quarters...Keep your money local and shop here when you can. It's in a pleasant little strip mall, Greenway Terrace, that has plenty of shops to help with your other errands too: with three restaurants, a day spa, cookie shop, barber shop, hair salon, dollar store, gift shop with a P.O. contract store, clothing store, dentist, flooring shop, insurance office, and hearing aid store.

This store is the very best! Staff member, Bob knows everything about their inventory. All the…read morestaff members are helpful. This location always has what I'm looking for.

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!

Always have what o need and always helpful…read more Today it was paper, potting soil and a plant for a friend. Convenient, Great price, easy in and easy out! Thank you Home Depot!

The store was very clean and the staff was very friendly and I thought the price for pavers I…read morebought was good. Staff at this location were very helpful.

Brought in a defective cable and they cheerfully replaced it with an up grade . So chillread more

We had looked at the website before visiting the store. The item was listed in aisle 7. It was,…read morein fact, located in aisle 1. When I asked for help finding the item, the worker hovered staring right at us until we made a decision. With different brands/options, we were looking to shop around, but with someone right there staring at you, it's kinda hard to review all the info and compare prices to other places online. Had I known he was going to hover, I would've never asked for help. We ended up overpaying for something cheaper nearby. I'm not sure I'll be back.