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    Ace Hardware

    2.9 (65 reviews)
    ModerateHardware Stores
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

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    They have their own Pez! - The image shows a Pez candy dispenser in the shape of a small red and white truck, packaged in a clear plastic case. The packaging features a blue background with the Pez logo and the words "Candy & Dispenser." The truck design includes wheels and a cab, and the dispenser is positioned upright, with other similar products visible nearby. The packaging is on a display shelf, likely in a retail store.
    Jessica S.

    I visit quite frequently for odds and ends. Patio, BBQ, hardware items etc. It can be a very busy store often. They are always intentional calling cashiers up when needed to keep people moving fast. Steven is 9ne of the best peeps here. He is calm and helpful. Just kicks back and does a great job at what he was hired to do. I like how the hardware section has boards up with bolts and inserts for screws so you can bring what you need if you have a size and see where if fits and to get exactly what you need. It also give you the numbers to make them easy to find. Cleaning products are quite pricy here along with some other items.

    Our project
    Channon H.

    My daughter and I had to go to the hardware store several times in one day for one project! Most of the trips I sent my teenage by herself and the staff treated her very well. She really didn't know what to look for, but each time an employee helped her and we were able to complete our project with their help.

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    2 months ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Ace Hardware

    Hi, do you sharpen multipurpose bladed items such as scissors at the Surprise location?

    Hello, yes we do sharpen scissors.

    Do you sharpen / service garden tools? I like doing my own yard work I have several sized shears and a electric trimmer. That are a few years old.

    Hi Eric. We can definitely help you with your garden tools.

    Do they sell remote control cars?

    Hello Mona, we do not carry remote control cars in store. I apologize for the inconvenience but thank you for asking.

    View All 4 Questions

    Review Highlights - Ace Hardware

    As I pointed out the hose I wanted, he asked me how much I needed, & how I planned to use it.

    Mentioned in 2 reviews

    Read more highlights

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    Sunwest True Value

    Sunwest True Value

    (22 reviews)

    $$

    Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

    My go to hardware store in the area. From screens to screws and paint to patio decor, Sun City…read moreTrue Value offers a fantastic selection of just about everything you need to keep your house in order. The local, knowledgeable, friendly staff delivers great customer service. Be sure to join their customer programs for deals and discounts. Their sister location in Sun City West is also a great place to stop in. Prices may be a little higher than the big box stores, but overall value is fantastic.

    Ace Hardware - Store front

    Ace Hardware

    (24 reviews)

    $$

    Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

    I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

    Ace Hardware - hardware - Updated May 2026

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