This review is about 2 associates at the 3121 W Peoria Ave store. I went to unfortunately cancel my WiFi service and return the equipment and was greeted right away with a smile and a "how may i help you" attitude from Kevin. Even though i was cancelling a service his attitude never chanced. He asked for the reason which is understandable. I had to cancel the WiFi service via phone first which i didn't know so in steps Crystal with the 800 number to call so i called it right then. While on the phone with a Verizon rep he couldn't help because i had already transferred my phone service so he wasn't able to pull up the WiFi account even after Kevin showed me the WiFi account number which i told the rep and then he asks for a PIN number. I don't recall ever setting up a PIN number so i gave him the number it would be as i do use the same one for other accounts but it didn't work. Crystal asked to speak to the rep using my phone and took charge. To not make a long story even longer all I can say is that after about 20-25 minutes Crystal in a calm confident demeanor talked the rep thru the motions on what needs to happen. My WiFi account was eventually closed and Kevin took the equipment and gave me my receipt for it. Because of Kevin and Crystal, if i ever decide to change phone and WiFi services again it will back to Verizon. If Verizon had cable service I would have never changed but in today's economy it hard to pass up on the savings with a package deal for all three. read more

Choose wisely this holiday season. In my experience, Verizon has failed to provide the level of service customers should expect. They seem more than willing to overcharge for their products while consistently underdelivering on service. It's disappointing to see a company that was once known for great service fall so far. What was once a trusted name now feels like a bottomless pit when it comes to customer service and value. read more

Verizon - Their hot spots are not up to standards. - Mobile Phones Near Me - Phoenix, Arizona

worse customer service when it comes to Verizon Business. They have outsourced everything and no one can help . Very frustrating. Won't advise you to go with Verizon Business. read more

Michael claims they do not support or service the products they sell. IE: the WiFi plan, if you have questions about why you get 50mbps, "nobody can answer that for you"... no Michael there's an issue with your service... do you have techs? Do you have someone you reach out too?! read more

Great service, jasmine was great and very nice to work with. Thank you to her she was able to upgrade my phone. I will come back to see her.

I am extremely frustrated with Verizon Internet. Their customer service is absolutely terrible. The store employees refuse to help you unless you are opening a brand-new account, which is ridiculous. If you already have service, you're forced to call customer support and sit on hold for over 30 minutes -- sometimes longer -- just to get any kind of assistance. To make matters worse, the internet service itself is unreliable. The connection constantly goes in and out, making it impossible to depend on. Between the awful customer service and the unstable internet, Verizon has been nothing but a headache. I would not recommend this service to anyone who needs reliable internet or expects basic customer support. read more

Wait time was minimal which was great but the employee who helped me had no idea how to do the simplest of tasks, he had to grab a manager for everything. I asked at one point if he was new and he claimed to have worked there for years. ‍ 2 hours later and I wound up leaving and calling customer service to complete the transaction and they took a whole 10 minutes to do what this guy couldn't do in 2 hours. read more

Verizon confirmed in writing that my service would not be interrupted, then shut it off anyway. I was later told it would be restored within 30 minutes to 1 hour, but it still wasn't. I was stranded after work, couldn't use GPS to get home, and was late picking up my daughter from school. Reaching a live agent was a nightmare, and I got conflicting information the whole time. Terrible customer service, terrible communication, and zero accountability read more

Half the people here don't know what they are doing. Watch out for deceptive practices, service is terrible. Went in to change my email and they changed it to the same email... what's the point of telling them the new email if they can't properly change it. read more

My sister went in tonight to add a line for her son. Makayla was very misleading and told her she had to add the insurance, cloud storage, Apple Music and other unwanted features like hot spot. She tackled on $50 in features that weren't asked for. I work for corporate wireless and i know all those extras aren't something you HAVE to add on. Completely unacceptable. Please retrain your employees and make sure this doesn't happen with future customers. Luckily my sister and brother in law have someone in this business to help with unethical sales people. read more

the workers here are very lazy i had a pick up order for a phone came in asked for my phone they said it wasnt ready i called customer service and they said everything was good but while i was in the store the representative that said she would check on my phone cancelled my order and pretended not to know what was going on so I wouldnt be able to get my phone read more

My experience was excellent here. Went to pickup online order today and was my first visit to this store. They had perfect arrangements due to COVID situation. A guard outside who makes you stand outside with 6 feet social distancing. They had mark on floor outside directing where to stand. Someone comes out to assist you and I must say associate was immediately there to attend me. Since it was pickup order so i was handed over the package outside itself instead of being taken inside. Associate was prompt and very friendly. Everyone had mask on their mouth. Nice smooth experience on my first even visit to this store. read more

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If I could rate this experience lower I would. I dealt with verizon online for 5 hours trying to upgrade my phone and take my watch line off and order a tablet. That's it. 5 different reps to give me 5 different stories. Finally processed both orders to the wrong address, I explicitly told them that it was the wrong address. One told me they could fix it, one told me that I could change it...another said I would have to start the process all over in order to correct it. After 5 hours I was exhausted of dealing with them for my issues. SO I let both items be shipped to my mother in a different state. After letting her knwo they could just give her a label for my ipad not my phone since apparently this is my fault...they came back with oh sorry we have to return the tablet and redo the order. dont worry nothing changes. Until they charged her over 100 dollars just to redo what they messed up in the first place. EVERYTIME I deal with Verizon its 2 hours minimum....nothing is quick, easy or what they say it do be. Its absolutely ridiculous. read more

Ok we have had the BEST experience we have ever had upgrading 3 phones. Jose from this location is incredible. He assisted with getting us a similar plan to what we previously had, keeping our same benefits (Disney+) and getting brand new phones around the same price as what we used to pay for as we had just paid off our phones. He gave us a great trade in value and even after we returned our phones, he was still giving us advice on charger cord purchasing (with the new universal cords). THANK YOU JOSE!!! read more

My business partner and I purchased the Galaxy fold 3 phone from Verizon after having it for 4 months the center screen the large screen developed a white line in the middle of the screen where the joint is the screen does not come on we can still use the secondary screen when the phone is closed so we went to Verizon to have them replace it with a new one hopefully but no and obviously this is a an ongoing occurrence with these phones so I recommend you not to buy a Galaxy fold phone of any kind because Samsung does not stand behind their product nor does Verizon stand behind their products that they're selling they make us use used phones that have been refurbished and they'll send them out to you we got the refurbished which has some defects on the spine of the phone we purchased our phone for over $2,000 and they're sending us a refurbished phone that's not worth $2,000 and then they're saying that once they get their original phone back to their text and they determined that there's cracks that we're going to have to fork out another $2,000 for the phone that they just sent us that's ridiculous so if this is the practice of Verizon not standing behind their product or Samsung not standing behind their product then I would say no do not purchase anything from Verizon or purchase anything from Samsung because they're not going to warranty any of it but make you get a used phone if anything goes wrong I wish I could give you no stars because one star isn't sufficient enough you need to have zero Stars for this customer service read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

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It did take a while for me to get service, initially. But after that, it was smooth sailing. Every employee that I've dealt with at this location has been great. Quick. Timely. And very nice. I rarely upgrade my phone but when I did, I'm glad they were able to help me. read more

Horrible place to go to, went to get my service turned back on and they ended up suspending my account, so I went back again and they told me I wasn't able to be helped anymore and made me leave. Definitely do not recommend read more

I go in to the store to trade in my old phone. I get set up quickly. I have to get my phone shipped something happened with ups where couldn't deliver which is fine. I go back to the store to get my phone reshipped and a "Specialist" named Alyssia wouldn't help me re send my phone. I come back another day and the store is not open at 9. The people there don't want to work. This establishment need people who want to work. read more

Verizon - It's 9:20 already and store hasn't opened. - Mobile Phones Near Me - Phoenix, Arizona

Went into this store because my phone tried to update. It got caught in a loop of restarting. The short female associate didn't even look at my phone. Just refused to help me and sent me to Best Buy to try to get my phone fixed. I pay way too much money each month to be treated like a second class citizen by a 20 something rude employee. I will be looking for a different company to take my business to. read more

After spending 12+ hours on the phone with customer service, trying to switch from AT&T we have to wait a week to even get an appointment to try and get our phones. Put in an order, credit was run, we get an email in the middle of the night saying our order has been cancelled. Call customer service and says "this happens a lot" WHAT?! Why does this happen a lot? Then they say our order actually hasn't been cancelled. Go to the store and they should have our phones. We wait a week to go to the store because we HAD to. We get there and the lady says there's nothing she can do they don't have our order even tho we have a receipt. Saying what we paid for. This service and experience has been absolutely ridiculous. Do not recommend. read more

Verizon wireless reached out to me and finally made it right. I have been with them for over 13 years and will continue to use their service. There plans are more expensive then others but I never have issues with my phone when others are searching for a signal. read more

Ordered two phones online and the store manager Alex attended me once I entered the store. She was fast and brought me to a desk where Martha brought my phones out with cases and screen protectors. Both helped putting the screen protectors and cases on for me. Was in and out quickly since I knew what I wanted. Recommend going to these two store employees for any need. read more

1st I went to go pick up my phone that I ordered online, and when I get there a employee of Verizon asks me in a non professional way if they can help me after standing there for almost 30 mins. after I told them I'm here to pick up a phone they just rush me off. I wanted to buy my phone accessories but they just rushed me off. I won't be going back ever!!!! read more

Jenny. In my mind has changed the mission statement for Verizon. She was so unbelievably helpful I mean really helpful like changing life helpful. I hope I get her again when I come here I'm certainly gonna try. read more

Went in to get a phone activated yesterday. The gentleman at the door immediately checked us in with a smile. We perused the latest and greatest phones and tablets out at the moment. After about five minutes, a friendly sales rep assisted us and quickly activated our phone. The quick thinking rep saw that we had been lingering in the tablet section of the store and informed us of the 50% off deal on all tablets plus a rebate on the specific tablet we were interested in. Unable to let an excellent sale pass me by, I purchased the tablet. The kind rep activated and set up the tablet up for me. When done, the rep proceeded to walk us to the door, held it open and wished us a good evening. This my friends is excellent customer service! read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

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My husband, myself, and my son went to upgrade all of our phones. We were assisted by Macy who did a great job. She clearly explained everything, made sure we received the Best deal and went above and beyond for us. Thank you Macy! read more

The lady at door was kinda of helpful she was confusing me and my brother we were in line for ages just to get told to call a number

Less than a stars they customers service sucks I recommend not ever getting there service they lost 1700 dollars of mine and want me to pay it back (get out your mind) I am talking to customer service right now they have me on hold for a half hour know for a refund that I was supposed to be getting on6/4/2022 never happened so I waited know I am waiting again what the hell I'm going to get a small claim court read more

Very Bad customer service, indifferent and rude!People were waiting to be checked in not knowing who was next. The majority of the sales associates were lacking any signs of motivation or urgency to take care of customers. We were just waiting to purchase a car charger and the associate who finally checked us in said the next sales associate would be right with us. Steer clear of this store location. It's hard to even think they are paying these imbeciles $10.00 an hour or more... read more

Manager Carlos, Solution Manager Juan and Account Specialist Brian ARE SUPER !! They were friendly helpful and took care of my needs with BIG SMILES! They went ABOVE AND BEYOND to make me and my business happy! WE ARE VERY GRATEFUL TO YOU GENTLEMEN!! Keep up the awesomeness! A Vu read more

Wish I could give a zero or negative number. I have NEVER been in this store and been taken care of. The reps must all be on high commission sales because they won't help you return a defective product or lower your bill. I do t like to ""Yelp" angry, but I've put off reviewing this store because I always leave upset. This time it was because a jetpak did not work and they can only take it back if I pay over a hundred dollars because it was under contract. What contract? According to them I signed one. I just remember that over a year ago I tried to get mobile email access for traveling and during the ONE month it did work, it turned on by itself and used up unbelievable data (that I had to pay for...it's evidently not their problem the device turns on by itself). Now I'm getting texts to upgrade my jetpak because it will no longer work. Well, it hasn't worked for almost a year, but I'm paying for it. You know. I'm going back in the store to try to see if a manager can help. He couldn't last time I asked. read more

Verizon - Trash - Mobile Phones Near Me - Phoenix, Arizona

This is one of the worst customer service experiences I have ever had. After a 45 minute wait to speak to someone about an upgrade, I then waited 3.5 hours for them to complete my transaction. The sales agent had no idea what he was doing nor could he explain the feature differences between two phones. When he could not resolve my upgrade issue we enlisted the help of the manager. He unfortunately was unaware of very important company procedure changes that happens over a year ago. I was either misinformed or bold face lied to.. Either way unacceptable! Fast forward to my next bill I received... They changed my plan without informing me and increased my bill significantly. Please do not waste your time or money at this location. read more

Ugh! Why is it that the industries that are notarious for poor customer service results insist on having poor customer service ideas? Seems to me, someone would have invented an appointment app so people aren't wasting away inside the Verizon store! My god, there's a Starbucks next door for crying out loud! I'd much rather be sipping a latte while waiting my turn! The manager said the wait would be 45 minutes...seriously. Go to any technology store abs the format is the same...hurry up, check in, now wait...and wait. ..and wait. If emergency rooms can figure it out, why can't Verizon, Cox, etc? It wouldn't be so bad if they gave away fries or wings while waiting.... read more

I've been with Verizon for years, for both my business and my husband's. We have at least six lines so I don't write this review lightly. I've never had anything but excellent, honest service at the Camelback store. This store, different story. We upgraded one of our phones last month and the rep encouraged me to take a Bluetooth saying it wouldn't cost anything, it was part of the upgrade. I get the bill two weeks later (after it too late to take it back, BTW) and there's a charge for $89. I called Verizon, and they tell me go to the store. I asked for a manager at the store, they tell me, "Let an employee handle it. The manager is busy." After 25 minutes of them giving me lip service and insisting I talk to the scoundrel who convinced me to take the device (which I don't use but only took because it was part of the package, allegedly), he said, "I never told you it was free." I responded, "That's why I asked 25 minutes ago to talk to a manager." This guy's name is Alex. But believe me, you want to avoid this store like the plague. I don't post negative feedback lightly. #Verizon, you have lost our business. read more

I called Verizon and they disconnected me after 10 min. Called back and they could not help. I came into store and 1 hour 30min wait.

This is one and second of the worst customer service experiences I have ever had. After a 30 minutes waiting to speak to someone about my freeze and couldn't use it at all. Then "Antonio" there are two by the way, ask me about my insurance, I said yes and then I had to call the insurance myself and want it to charge on my cell phone $150. The sales agent had no idea what he was doing nor could he explain the feature differences between broke, damaged, lost or malfunctioning, not working hardware. He just left until I have made the call with the insurance... Either way unacceptable! Fast forward to my next bill I received... They changed my plan without informing me and increased my bill significantly. Because every month reach high on data and always asking to upgrade for more. Please do not waste your time or money at this location. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Unfortunately I did not get the woman's name but she checked me in and eventually was the rep that assisted me. She was very nice and spent time answering my questions. She also explained why those were the answers. Everyone at the store was very nice also. read more

I had just purchased a 5th phone and phone line for my family account only to find out hours later that they never activated the account at the store. When I returned to the store for assistance the manager Kelsey greeted my by sighing and telling me how busy she was. While looking into my issue she continued to sigh and complain of her work load while being extremely rude to me during the entire process. Not sure why she was upset with me for their mistake. Once the stores mistake was finally corrected I explained to her that I have a family account and have been a long time customer, in good standing with Verizon. She actually told me I was rude and should learn how to talk to people. As an older man, I have never been spoken to in this way and was completely shocked that a retail establishment would allow that kind language to a customer, especially by management. I will be filing a formal complaint both with the store and with Verizon. Please avoid this store at all cost. There are many other Verizon locations to choose from. read more

About a week ago today, Verizon wireless customer service advise me to make a payment at the store. So I drive to the Peoria by metro location. As entering the store a gentleman by the name of JP greeted me and was willing to help me with my payment. So I paid the amount I owed to turn my services back on like the rep told me over the phone. JP (store rep) told me to give it a few mins, as I waited 10-15 my phone did not work. While customers were coming in to buy and get new services, he was nice enough to help me with the problem. While he could be make money/ Commission, he was willing to help to get customers on the phone and wait with me for over 30mins. After my problem was resolved, I thank him so much. If you ever need anything at all with your Verizon, I would ask to speak to him. He was so helpful and concerned about my issue that he went above and beyond. If you want excellent service, please asked for JP. read more

Went to Verizon we have been customers for years but this store has the worst customer service. Stay away from a guy name Glenn, has no idea what he is doing. We asked him for a tablet, no data just the tablet and he gave us the tablet and lied to us that it came with out service. When we left the store we noticed the tablet had service, and came back and he just laughed and said they only come with service. He refuse to fix the mistake, I also question the Suddenly spam calls I been getting and not just me also my coworkers from work. He lied and said it was not a Verizon issue but when I log into Verizon a lot of customers are having this issue. Worst store ever. Glenn, worst customer service. read more