Fast service! Had my watch replaced easily! The battery was all busted and needed to be replaced by apple. I was still in warranty and paid nothing! read more

Horrible service, nobody helps us when we arrive and it's sketchy.. There is no reason to go to this provider when they provide NOTHING :(

if i could rate this place any lower than a 1 , i would do it in a heartbeat. this place has never offered any good service and to be in such a terrible location, you would expect them to at least be a better place!!! you get no respect , and people who think to come here please , save yourself. mobile kangaroo please relocate. read more

5 Stars - Mobile Kangaroo: The Most Magical, Slightly Sketchy Repair Shop Ever I walked into Mobile Kangaroo fully expecting to leave with a funeral plan for my laptop. It had the kind of error that makes even Google say, "Yeah, you're screwed." The location? Let's just say I half expected to see a raccoon wearing a trench coat trying to sell me "genuine" AirPods. Then enters Jeremiah--late, but in a "divine intervention" kind of way. He didn't even touch my laptop. He just existed near it, and suddenly, it booted up like nothing had ever happened. I don't know if he's Apple-certified or just has an electromagnetic field of pure wizardry, but I do know that my laptop is working, and I didn't have to sacrifice a goat. Would I come back? Absolutely. Would I bring a friend? Yes, but I'd also warn them not to make eye contact with whatever is lurking in the back alley. Five stars, one sketchy location, and an IT wizard named Jeremiah who deserves a raise (or possibly a shrine). read more

I had a great experience with Susan. My product was covered under the warranty so I didn't have to pay anything. It was done quicker than initially anticipated and I was communicated with appropriately. Would use in the future. read more

I had a terrible experience with Mobile Kangaroo in Phoenix and would encourage you to steer clear of this place. Apple sent me to this store for a simple battery replacement. My battery was losing power, and Apple thought it needed to be replaced. Although Apple arranged a specific appointment for me, the single employee there looked surprised to see me and wanted to diagnose the phone. I explained I was only there for a battery swap. Unfortunately, they did not have the correct replacement battery, and the Kangaroo employee told me it would arrive in two days. Three days later, I called them. The same employee had no recollection of the order. In fact, he had not gotten around to ordering the replacement battery, which took another two days to arrive. I then took my cell phone back to Kangaroo for the battery swap. The employee said he would have it ready in an hour and a half. I returned then and took the phone with me. As soon as I got home, I noticed something rattling inside the phone, and then it kept shutting down and powering back up over and over, so I called Kangaroo. First, the same employee said he was sure everything was fine, but when I stressed that there was something significantly wrong, he had me return. During this visit, while I sat waiting for around 45 minutes, the employee discovered that the logic board had been damaged and admitted he had caused the issue. He then sent me to an Apple store. There, the Apple tech guys were puzzled by the phone damage and implored me not to take any cell phone to Kangaroo for repair. In the end, a week of my time was wasted, and I am having to go several days without a phone while Apple sends a new logic board. This has been frustrating and puzzling. While Kangaroo is listed as an "authorized Apple" service center, there was only one employee at the store I visited. He is often occupied by customers in front, then goes to the back to perform repairs. He seems overwhelmed and undertrained. I do not recommend taking your cell phone to Kangaroo Mobile. In fact, I would head to any other repair place but Kangaroo. read more

Had my front screen replaced by Susan. Great service and timely. The front person who initially helped was communicative and respectful. Would come here again if my phone gets damaged. read more

Do yourself a favor and take it to a regular Apple Store! Guy I spoke with to get my Pods fixed quit and never got my pods send for replacements! Waited a week and nobody called me! Then they sent them and I was suppose to get new replacements cause that's what I paid for even tho I have full coverage and apple care. I was still charged and all I got was "fixed" pods! Still having issues! All that is bad enough, customer service was non existence. Horrible place, do yourself a favor and go straight to Apple. read more

i took in my ipad for a software issue and somehow they made it worse. the guy said it wasn't fixable & gave it to me with the screen loading as if he just unplugged it to get the appointment over with. absolutely ridiculous. read more