Ive always loved CREAM & so glad they opened up this location near me. -Super spacey -Lots of staff -Modern atmosphere -Great & warm cookies -Huge variety of ice cream I usually order the green tea ice cream w/snickerdoodle cookie. Today, i tried something new & ordered the toasted almonds w/snickerdoodle cookie. It was delicious, as always! The only thing they could work on is just cleaning up the tables when customers leave their trash after dining in. It does get pretty dirty. Overall, keep up the good work! read more

I've only been to CREAM once before this visit. I was never really a fan because the concept of it made me feel like I could be doing the same thing at home. However, it's always just easier to buy something while you're craving it rather than to make it yourself. Anyway, we were greeted and the staff were friendly. I realized they added lots of different options and not just the sandwich style. I realized I didn't really enjoy CREAM the first time because I just didn't pick a good combination and it turned out way too sweet. We got coconut ice cream with two chocolate chip cookies and it was delicious. It was kind of pricey for what it is, but other than that I did enjoy it more this time around. read more

don't come here if you want your ice cream to be contaminated with rat poop. while i was waiting in line for ice cream we saw a rat fall from the ceiling and started running everywhere. after coming back the following day we saw rat poop and the smell at this business is horrible. will definitely be calling the health inspection department for this location. i hope something will be done. read more

My friend and I had just finished lunch at a nearby restaurant and we were craving something sweet. Luckily, Cream was right next door. When you walk in, you're immediately greeted by friendly staff. There were a wide variety of flavors and ice cream options - ice cream in a cup, ice cream in a cone, ice cream sandwiches, ice cream sundaes, etc. We were overwhelmed by our options, so we both tried a couple of different flavors before selecting our ice cream: I chose the cin-ful churro and my friend chose the cookies and cream. The cin-ful churro was delicious - cinnamon ice cream with bits of churro mixed in! Will definitely be back - will have to try an ice cream sandwich next time! read more

CREAM - Desserts Near Me - Concord, California

if you're trying to watch your weight, think you're full, and/or have no sense of self control, i highly recommend not stepping into this store. cream is great and has an elaborate collection of ice cream flavors and a vast selection of baked goods as well. i was here the other day and my friends had been compelled to create a milkshake. i had no idea how to do it but Kathrine(?) assisted me, pointing me in the direction of which flavors of ice cream and toppings would work well in combination. she helped me create an Oreo Churro milkshake, which i loved as it reminded me of my mans who's not my mans but should be my mans, and Disneyland. however, just be careful as they do try to upsell you with toppings. i wasn't too mad about it since i just added two toppings, but i am sure at 0.75$ a topping, if you get crazy it could be pretty wild and expensive. she was really nice and exuded this energy that was just radiant, as if she is just so excited to be alive, which was very refreshing. long story short, if you have a sweet tooth, i recommend coming here. you get to make your own milkshakes and even dessert tacos like it's couture. self destructive behavior with minimal regret, and all in the name of an Oreo milkshake. read more

Excellent addition to the area. Please don't tell my son's dentist (who is conveniently located across the street), but I bring him here after his appointments to celebrate not having a cavity SHHH! This place is spacious and cute, the workers are pleasant and the ice cream sammiches are consistent. Situated on the same block as Peet's, it's a good place for the kids to get their treats while the adults get their coffee. Plenty of places to sit, however good luck with finding a clean table. read more

I had an issue with my ice cream called them and let me just say the 5 star review goes for the younger worker there named Ariana she was super friendly and is trying to resolve the problem! That girl needs a raise or employee of the customer service from this girl goes beyond! Thanks Ariana and Cream team for the amazing service! read more

I called before driving to the place the girl that answer named Cornie, I asked her what time they closed the place and she said at 9:30 so I drove my self over to the concord location and when I arrived at 9:00pm they said it was close already. Not ok that they don't respect the time they give customers and the time they have on google! read more

We were having dinner in Concord and one of my friends was craving Cream. I knew that there was one in walnut creek but she looked on Yelp and to our surprise there was one right down the street! Definitely newly opened since I know the places in downtown Concord. Their staff is so nice and attentive we had no problem ordering. Their cookies were very warm and their ice cream just as delicious. I had the pleasure of meeting the manager Maryanne who is a riot! So wonderful to be around! I'm glad Cream is even closer and has an awesome manager like Maryanne! read more

Prices are decent and my son loved the double chocolate chip cookie with mint chocolate chip ice cream sandwich

Cream tastes great. Probably my favorite dessert. If i was only ranking the flavor, it would have 5 stars. I dropped it down because i have noticed the price rising and rising for the same product. When the first cream opened up in berkeley i remember going and paying 2.50 per ice cream sandwich. This one came in charging more. I came a month or two ago and it was 3.99. I came last night and now the price is up a dollar to $4.99, Thats double what the price was at cream a couple years ago. This latest dollar raise comes with one thing... free toppings 1. no one ever gets the toppings 2. it is hard enough to eat without making a mess as is, now you add sprinkles that fall everywhere 3. the topping is not worth the added dollar even if you wanted toppings 4. SERIOUSLY, NO ONE wants the toppings. -I did some sample research as i waited in line last night. There were over a dozen people helped with orders, exactly ZERO of them wanted toppings. 0/12 = 0%... the data supports my theory that NO ONE WANTS TOPPINGS, I shouldnt be charged an extra dollar. The workers are very nice and helpful I just feel like they are perpetually understaffed. I have never not waited in a line at this location. Hire more employees. Have a permanet cashier person... they are constantly going from making sandwiches, to cash register, back to making orders... they are de-gloving and re-gloving constantly. read more

This is the best CREAM I've ever been to! Erin helped me, my mom, and brother taste all the flavors we were interested it with a huge smile and an amazing attitude. She was funny and seemed to be really happy to be doing what she does. The cookies for the sandwich were PERFECTLY toasted, not so hot that the ice cream immediately melted, but still warm enough for it to feel freshly baked! The store was clean and welcoming and bright, but the brightest spot was assuredly and unequivocally Erin! We will 100% be back, and soon! read more

I went to Cream last night and not ten minutes after eating there, my stomach started cramping up as I was driving home. By the time I got home I had to race to the bathroom and strip off my clothes since I was sweating profusely. I was dry heaving and repeatedly had horrible diarrhea. Today my stomach feels like it was kicked by a horse and I woke up with a migraine which tells me I was most likely given a regular cookie when I asked for gluten free. Train your staff! Food allergies/sensitivities are no joke and now my holiday weekend plans have to be canceled. I will not be back. read more

The cookies are always soft and chewy. The ice cream is delicious and creamy. Class flavors I wished they had rotating menus. Service is also a bit off sometimes. Overall not that bad. read more

For some odd reason my review was taken down, I was downtown to try out the Indian place next to this location. after I was done I came in to get something sweet. The nice young man welcomed me with a big smile. I ask what was one of his favorite flavors. He said the cheese cake was the best one. With out me asking he ran to get me a sample. I had to say it was good. But I was feeling vanilla that day so I asked for a scoop. He complemented my nails and we chatted about them for a few seconds. He also recommended a nail salon near by. He was right they are good. He asked me if I wanted anything els I said no he said have a blessed day. As I'm about to pay this older guy was at the register. The young man forgot to give me a spoon. The men on the register turns over to him and aggressively yells loudly at him about not giving me a spoon. The spoons were right next to me so it wasn't a big deal. That was mean and totally unprofessional. After I was done doing my thing. As I'm making my way to my car I see the young man. He was most definitely crying his eyes bright red. I saw him standing next to the old books store. He was shaking and smoking so I joined him. We had a little chat. He had to go back for a few more hours Hugged him goodbye. He was so sweet so sad to see him treated like that. I just hope he's no longer there and found a job in a cosmetics store as he said that's what he was looking for. So after all that I will not be stepping foot in that place. I also made it clear to my friends, family, and coworkers who work/live near by. To not step foot in this place read more

Good quality diner and bar with great atmosphere, ribs were really good and everyone was super friendly, would definitely recommend this place read more

Great ice cream. Some pretty unique ways of making sandwiches. The staff has always been young but they work hard. I really like cream read more

CREAM - Desserts Near Me - Concord, California

First visit to a Cream location ever. Always wanted to try it at the location near me - but the location is super small and line is always out the door. This one is centrally located near all the eateries & movie theater. A very spacious location. Nice group of staff. I had a delicious blueberry cheesecake cookie sandwich. I don't know about other reviewers take on pricing... unless I got ripped off. It was pretty pricey to me... I paid $18 for a cookie sandwich and a milkshake. But not saying I won't return. read more

CREAM - Desserts Near Me - Concord, California

Got a pint of the cookies and cream and really loved it !! But the line was long! Other than that amazing!!

Love coming here. Delicious food, amazing staff, and prompt service with a smile. Especially Catherine! She is always so energetic and friendly and such a hard worker! Will definitely be telling my friends about this place! read more

Excelente service! Everyone who helped us out was very friendly, patient with my kids thinking about what they wanted and we loved the fact that the guy in the front explained everything we asked! We would definitely recommend this location! And the ice cream and cookies were amazing! read more

If I could give this girl (Katherine) 100 stars I would ! She's super sweet and upbeat and very patient! I took my nieces here for dessert and they loved her too ! She answered all our questions and was patient with my niece who was slightly indecisive. We ended up taking home 2 pints home and while we sat and ate she put our pints in the freezer ! Thank you soooo much !!! Don't ever change !!! read more

This was amazing! I got the chocolate chip cookies with salted caramel ice cream! So good! Definitely coming back to try more flavors! read more

CREAM - Desserts Near Me - Concord, California

The picture this yelp page got of their workers are the opposite from what I experienced. The service was of two girls, one served us while the other one served someone else. The girl we got had had Round glasses and she had a totally bad attitude, probably worked many long hours that she's bored of the place. Wasn't welcoming at all cuz she looked at us like 'ugh another customer' and straight up asked "Whatchu want?" When that glasses girl worked on baking our cookie ice cream sandwhich, the other girl finished attending the other customer and made sure we got attended by that other girl. SHE WAS DUH NICEST ONE because she felt welcoming towards us with smiles and reassurance. The glasses girl didn't even smile so that's how you know she was bothered by us for sure. Trust me, I don't care if I get service like that but I know people out there who actually care about attitudes like this one. One second smile would be reassuring at least for me to know that she means well but she was sighing like 'get me out of this place' which I get but damn gurl she needed a break or something. Idk if the business itself is doing her wrong but who knows? The sandwich was bomb though!!! So much better than Berkeley's. Cookie was fresher and soft and the ice cream paired it off great. It melts quick and I wished it was served in a cup rather a parchment paper cuz that thing got damp hecka fast. Would rate higher if it wasn't for the glasses girl who worked there. I'll go back one more time to see if she's not there but if she is then bye bye! I'm going to the other nearby Creme place read more

CREAM - White chocolate cookie with coffee ice cream (I think) - Desserts Near Me - Concord, California

Very good customer service. I got a ice cream taco, the ice cream taste pretty good. Only down side is the scoop of ice cream are small.

One of the better ice cream joints in the east bay. Prices are reasonable, good flavors, friendly staff. My son loves this place. They just need to expand to the Brentwood area because I'm buying a house out there. read more

CREAM - yes!! - Desserts Near Me - Concord, California

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My husband and I decided to come here after dinner this evening, and boy are we glad we did. For $3.99 you get a scoop of ice cream between 2 freshly baked cookies. I got the Coconut ice cream in between an Oatmeal Raisin and a White Choc Macadamia Nut cookie. OMG!! The cookies were still warm from the oven. I just wish we had one of these in Antioch. read more

Highly disappointed. Got the hot fudge sundae. The only hot fudge was at the bottom of the cup. None on top like there menu shows. The ice cream tasted ok. Only reason I didn't give them a one is the staff was friendly at least. Definitely won't be back though read more

Waffle ice cream sandwiches here are incredible. Worth every penny. (Cost $5) Fast service and always greeted with a smile. read more

I came here after lunch for a sweet treat! I ordered two of the mini cookie sandwiches and had mint chip and coconut ice cream with mini chocolate chip cookies (which is the only mini cookie flavor selection). The ice cream was extremely creamy and delicious and the mini cookies were a little too sweet for my taste. However, the quality is superb and the ice cream scoops are a pretty good value. The store front is tastefully friendly and the staff were extremely attentive. I will defiantly be back and would highly recommend the mini cookie sandwiches if you are looking for a variety of flavors. I only took one star off for the value as I feel the mini cookie sandwiches should be more like $2 a PEICE instead of $2.50, but other than that it is a fun ice cream shop that is different than Baskin Robbins or Cold Stone. read more

CREAM - 2 mini chocolate chip ice cream sandwiches with mint chip and coconut ice cream! - Desserts Near Me - Concord, California

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We went on 6/6/21 I'm not sure who the two guys that helped me were but they were supper polite and need a raise .They have great manners and made me want to go again read more

Pro: Good fresh cookies and ice cream. A lot of space. Cons: it used to be 2 bucks each. I got served out of turn, cause the people's went straight to the register. Basically not too happy. The experience in walnut creek is a lot better since no one can cut I front of you. It's not crowded to I couldn't get too upset. But other than that getting served out of turn sucks major ball bearings. read more

FINALLY was able to try CREAM. I have always heard about this place. It was such a yummy treat!! The employee was super friendly and asked if we had ever been here before. Once we told her no, she explained all of the choices we could choose from. Once our sandwiches were made, I was very impressed with how soft and warm the cookies were. We will definitely be back!! read more

CREAM - Desserts Near Me - Concord, California

First time in. Heard about it. Wanted to try. It was busy round 9ish. But we still got in and out. I've cream and cookies were delicious. Prices are reasonable. Would definitely return. Next time I will try an ice cream sandwich. Not enough places to sit inside so we took ours to go and walked down to the park. read more

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I appreciate the non dairy options. Staff is always friendly even though they're all kids.

Went in to get some ice cream with my boyfriend and a friend and the worker who helped us was very inattentive and wouldn't even look us in the eye. It seemed like she didn't want to be there and our requests were a bother. There was only two girls on shift, the other girl there seemed friendly but unfortunately the worker who helped was very unpleasant. Experience was less then satisfactory. read more

Came here on a Friday afternoon and it was not busy at all! My friends and I were super indecisive but the lady helping us was super patient and was also super helpful. The Berkeley location is closer to my area but I will definitely be coming to this one because of the amazing customer service! Did not get the name of the worker but will update if I find out! read more

I am a loyal CREAM customer. I am highly disappointed. This cookie is not completely cooked. It is disgusting. The cookie still has uncooked dough in the middle of it. This is the second cookie requested due to the first cookie being exactly the same. Katherine (the shift lead/Store Manager (her words)) initially did not want to give me the other cookie, however I insisted that I would not eat a half baked cookie. I asked her to please put it back in the oven and she argued me down. She responded, "That's how I cook my cookies sir". I insisted that she please put the cookie back in the oven to continue cooking, and she told me no, that's how all 120 cookies were made. After continuing to argue with me, she finally agreed to put it back in the oven for 1 minute. After receiving the cookie back from Katherine, it was still undercooked. I then took a picture and told her that I could not consume this. She told me that I still had to pay for my ice cream sandwich and I asked for the store managers information. I WILL NOT BE RETURNING TO THIS LOCATION . read more

CREAM - This cookie is not completely cooked. - Desserts Near Me - Concord, California

I have to say, my wife and I love this place. However, today my wife and I were severely disappointed in Cream. As normal Cream was packed out the door when we walked in, line snaked area the wall to the door. We could only see one young woman working the line. It seemed at one point she was having issues with the check out machine and went in the back to ask for help. Another young lady with glasses and hat on backwards came out to help but acted like it was a big inconvenience for her. Then returned to the back. When we moved up the line 5-10 minutes later we were able to see in the back. I don't know if it was shift change or what was going on, 4-6 young men and woman were standing around, playing on their phones, dancing, and singing. This was going on while the line kept stacking up. Liked I said normally we love this place, but tonight really made us wonder is Cream is losing it. read more

CREAM - Line snaking out the door while majority of Cream employees in the back playing on phones and such. - Desserts Near Me - Concord, California

Great addition to downtown. Cream is an excellent concept and this one excels in cleanliness and friendliness.