Waited 10 mintues to be talked to or have my order taken but both employees just went into the back gave them the benefit of the doubt that there's stuff to do in the back but I saw them just laughing at us talking to each other, mistakingly still waited to see if they come out and nope didn't even bother to say anything to us Worst service I ever had and we come here all the time And tip really well since me and my gf use to work here Just sad to see how they treat customers now read more

Fantastic even though it was take away that we ordered through DoorDash. The portions ate nice. I thought we we're getting pints - no, we had quarts! Even regret than expected. Their ice cream was delicous. We ordered the Peanut Butter Cup and the Cake Batter Batter deliciousness! We'll definitely be back for more heaven! read more

Cold Stone Creamery - One quart portions! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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I've been to this location several times, generally after watching a movie at the nearby AMC theater. The employees working at this location have always been friendly towards me and in more than one occasion upgraded my size free of charge or gave me extra. My favorite item to get here is the Apple Pie A La Cold Stone - vanilla ice cream, cinnamon, graham cracker pie crust, apple pie filling, and caramel. The mixture of these ingredients gives the ice cream a splendid apple pie taste that reminds you of how mama used to make them pies! One suggestion that I have for the staff is to do a more frequent job of cleaning the outdoor tables and seats since they can be a bit sticky. Other than that, the ice cream is great and the service has been exceptional. Definitely a nice place to visit if anyone is craving dessert! read more

Cold Stone Creamery - Various Ice Cream Flavors - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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Ice cream is falling apart It's not cold enough can't finish it in peace melting from all sides ... read more

I enjoyed the strawberry shortcake in a cup, yes sir! I'm at Burbank location and pretty quick and efficient service. read more

Not our first time trying out their ice-creams and shakes. Usually we come here after the movies. They have many varieties of flavor's. They having sitting available inside and outside. As good as the flavors are, that bad the service is. We came in a hot summer day, the server attending us well, her attitude was just on another level. We ordered 2 milkshakes one chocolate and another coffee . For the milkshakes you can even choose a topping. But the girl just scooped the ice cream in the blender and went straight to the machine for blending, when I asked her to add the topping that I wanted, she stared at me with such anger. I mean WTH. Just ruined the mood. Overall, come here if you do not mind long faces and are here just for the ice cream. read more

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Amazing ice cream as per usual but small store and typically longer wait lines as it's a popular area read more

Cold Stone Creamery - Toffee - Ice Cream & Frozen Yogurt Near Me - Burbank, California

This store tends to make errors in orders. For example, you will order a signature creation and it will be missing the most important add in that is even in the name of what you are ordering. They will charge you more by mistake too. What's worse is I tried telling her the way she charged doesn't sound right but she was adamant about it. I didnt realize I was missing strawberries till I got home and opened it. Perhaps they have a lot of new employees. But it's just not cool as a customer to be on the receiving end of this. Please train your staff adequately. Also, the signs on their door say you need to wear a mask, but it's not enforced. More than half of the customers in the store are not wearing them. And it's usually jam packed in the very small amount of space they have there which is also poorly ventilated. read more

It's rare that Cold Stone gives something free without a purchase. So I printed out the BOGO deal that was sent to me last week. After my fiance's basektball game we decided for a victory treat! As I checked in I noticed free not like it but LOVE IT(free medium size with 1 topping). WOW, I thought it must be a mistake so I asked the cashier. She like YAS, it works what can I get you? Service was awesome and free is even better. Didn't end up using our BOGO coupon. Shark Week: sea salt sweet cream hit the spot! You can also ask for half and half (2 flavors ice cream without extra charge) read more

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Horrible service!!!! Leslie had half our order wrong and when we called to inform them she didn't allow me to explain just blabbered her way and did not want to listen. She needs customer service skills and if they can't get an order right and know the difference between chocolate and pistachio then they need to take more training besides getting that wrong one of coffee lovers order had all sorts of other confetti in there as if they used spoons from other candy jars. This is nasty and dirty!!!!! If I could put a zero for this location I would. HORRIBLE HORRIBLE HORRIBLE I don't recommend going to this location at all. read more

You know when you're playin a video game and you get hit and now you're character is movin dumb slow? That's how this place works, looolol. Everyone workin here is emotionless. They look tired. The ice cream looks washed and, the cleanliness of the establishment is comparable to a porta-potty (big facts) Y'all owe me better ice cream and, I want my high back, lol. smmh I'm over it, and your basura service - byeeeee read more

Cold Stone Creamery - ICE CREAM - Ice Cream & Frozen Yogurt Near Me - Burbank, California

NOTE TO ALL CUSTOMERS: The OWNER of this store is willing to expose everyone to COVID-19, by requesting that customers return food items that have melted, and been in someone's trash can collecting whatever waste is added on top of it and around it. Which will then have to be touched by employees and transported around their store until a gets to wherever they dispose of it or reuse it. Full explanation as follows: I have been going to this cold stone for about 8 years now for birthday cakes. Yesterday, April 25, I purchased a cake for my wife's birthday and it was supposed to be a yellow cake with chocolate chip ice cream. Unbeknownst to us, it was a red velvet cake, which we realized once we cut into it at night, after singing happy birthday. I immediately called the store to tell them it was the wrong cake that did not match the label on the packaging, and I'd take it back that same night, and the person I spoke to said they should give me a refund, but didn't have the authority to give it to me herself, so she left a note for the owner, who wouldn't be there until the following day. We spoke to the owner, who offered only 20% off of the next $50 or $70 cake. Now, keep in mind this cake was over $50, it was purchased to be consumed and enjoyed that same day, by the person who's birthday was being celebrated, and it is completely different from what was labeled (pictures attached). I told her that I didn't think that was reasonable, so she said to return 3/4 of the cake, which I told her was MELTED and IN THE TRASH now, since we weren't able to return it yesterday, and she proceeded to tell me that SHE WILL ISSUE A REFUND IF I TAKE IN THE MELTED CAKE THAT WAS IN MY TRASH CAN. I don't want to get melted cake all over my car for the simple fact that the owner of the store is being more UNPROFESSIONAL than the employees, but I will if I have to. On that note, thank you to the employee that I spoke to yesterday that did her best to help me with the matter. You are more reasonable and professional than the person that owns your store. Unfortunately, it was not corrected by the person who had the power to do so. Note to owner: I will be posting my experience to the BBB, Google's business reviews, and more. read more

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I haven't been to a cold stone in about ten years, so I really didn't know what to expect. The store was very busy but every employee was a pleasure to work with and the line went fairly quickly. There was a girl there that I'd like to particularly mention as she was really wonderful and helped me the most. I'm very glad I chose to come here for dessert. read more

I've never had a problem here, always got what I asked for. The people that work here are friendly, the ice cream is always delicious. Love stopping by after a movie or if I'm nearby. read more

Cold Stone Creamery - Vanilla and cheesecake with cookie dough - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I'm a frequent ice cream shopper here and I usually get my go to cheesecake, marshmallow and pie crust. I decided to get the bucket that was displayed for $18.99.... tell me why it's now $21.99 and on display it says $18.99. I asked the worker why they aren't honoring it and their response was something about "we only get minimum wage". I had to deduct 2 stars for this place because if the price is displayed right dead center on the counter top it should be honored to the customer. read more

Cold Stone Creamery - Workers for tonight 02-13-2019 - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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The girl that helped us out had one hell of an attitude. Half ass made our ice cream and barely gave any ice cream to fill half the cup. So much for extra strawberries ... I had literally one strawberry and my husbands ice cream which was suppose to have peanut butter in it barely had a smear of peanut butter. Goes to show that cold stones has really dropped the ball especially when it comes to hiring their employees. Also this place is filthy as one hell. read more

Cold Stone Creamery - My one strawberry. Don't be fooled.. there was no more underneath. - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Wow this is possibly the worst cold stone I have ever been too. I honestly have never had ice cream that was too sweet until today. This is actually really sad as I use to love going to cold stones with their over super happy staff (I know that was fake). But man now the staff are like dead on their feet no enthusiasm. Bad ice cream, sluggish staff don't go to the burbank location. I hope their pasadena location didn't end up like this too. read more

Cold Stone Creamery - Cold stone burbank - Ice Cream & Frozen Yogurt Near Me - Burbank, California

We came out to have some ice cream tonight and with so many choices I couldn't decide what to have. The young man that helped me was Angel. He was nice, patient and excellent help. When I asked for a recommendation he recommended coffee ice cream with almonds and brownies. Omg!!! It was an excellent recommendation and my new favorite flavor thank you. I'll be a return customer for sure. read more

I love their ice cream. nice staff:) Emily was super sweet. Can't wait to go back for more!

I'm only going to post photos of my experience. Just know whatever I ordered was $30. I don't have to explain the rest. read more

Cold Stone Creamery - And a note saying my partially filled tub didn't have what I spent $30 on. - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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This was was a good ice cream but I found hairs in my ice cream and it was disgusting this was my favorite ice cream place but I don't think I will ever go back read more

Cold Stone's and Baskin Robbin's are the places I grew up with before moving on to more chic, artisan ice cream shops such as Van Leeuwen, Mashti Malone's and Salt and Straw. That noted, I'd been wanting to give it a revisit for sometime because a childhood nostalgia is good for the heart. I came in with a friend before our 11pm showing of "Men in Black International" started and the place wasn't as crowded as I thought it'd be (we managed to get a table relatively fast). My friend got the Signature Creation "Our Strawberry Blonde" and a I made my own "Gotta Have It"--because go big or go home. Everyone was really nice and the portion size was generous, so no qualms there; my only real reservation is that the employee making my creation had to run to the back to get more Reese's Peanut Butter Cups, which led to my ice cream partially melting before I got to dig in (not his fault as I assume it's the opening staff's duty to restock before the evening shift crossover). I enjoyed what I created (Cake Batter, Reese's Peanut Cups and Peanut Butter Sauce) and my friend enjoyed his as well. We'll definitely be making a return trip when going to the movies in this complex. read more

Do not choose this location for your custom ice cream cake. I placed my order a full week in advance for my birthday. I picked it up on time and when I cut into it, I discovered that it had strawberries inside. Luckily, I am not allergic to strawberries because I took a bite before I discovered they were also mixed in. When I called them to report that I was not given the correct cake, the manager would not even get on the phone with me to apologize and offer a refund or to remake it. Instead he had the employee take down my name and number with a promise to call me the next day after he had a chance to speak to the cake decorators. The call did not come and thankfully, I did not wait. I brought the cake in around the time that he was supposed to be calling me and discovered he wasn't even there. The employee who was could not explain why they made a different cake than what I ordered and paid for. She called the manager who said they were not able to give a refund because they were not able to at the point and offered me to wait for a refund, give them a couple days to remake it, or choose one from their freezer case, none of which made up for the problem they caused. read more

Daniel at Cold Stone!!! That's what my roommate and I call the guy that helped me a ton over the phone about an online order I was having a little issue with. Coolest dude around. And hella great icecream read more

Great tasting ice cream with a great staff behind the counter! The restaurant was very clean and full of life!

had an absolutely amazing time tonight at cold stone! my friends dad gave us some gift cards & Chris & Angel hooked it up !! they were so nice to us and helped us out even though we were kind of annoying read more

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They messed up what I asked for. Then while he's remaking it they completely ignore us and continue to ring up other people instead of us so they had us waiting even longer. I love cold stone and I'd hate to see this location close down too. I really hope the team can step it up a bit. read more

These two teenage (two young men) kids are awesome. No supervision needed. They are handing every order with ease. At first it was just my family that came in, which was 6 of us, and since then I have seen them handle 10 more customers after us back to back. They are a well oiled machine and never skipped a beat. If anyone is looking at this, you're going to get exactly what you ordered and love it, or like it, or gotta have it, lol. read more

Well ummm wtf happened to toppings ! Ordered pre made Reese's peanut butter amazing ! Plus added Oreo this shit is less than amazing !!! Maybe she skipped the mix ins cause looks like I didn't need them after having yard house ! Well complete let down ! 7 bucks would have been spent. Ether on Pokémon cards read more

Cold Stone Creamery - I've cream with no toppings that should have been there - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I have to say... I've loved Coldstone Ice Cream since I was 15 years old and had it as my first job. I've always loved the flavors and variety of toppings. The ambiance of the one where I grew up was such a happy and fun one. However, I can't say the same about this location or any other LA location I've been to. The service is severely lacking. Mostly you're being served by people who look like they hate their lives and hate you in the process. Since it's a brand, the flavors are consistent, so I gave it two stars for that. However, every time I've come to this location, they ALWAYS underserve me. They literally give me a half-empty cup. At $7.50 for a medium, I expect a little love into it--at the very least, fill my cup. It shouldn't feel like a scoop of ice cream dangling around in an oversized cup. I always end up regretting spending the money for this half done, underserved experience. Save your money and go to Yogurtland. read more

Cold Stone Creamery - A sad "love it" looks more like a small in a medium cup. - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Workers don't follow instructions for Door Dash. There are mistakes in my order. Spent $30 for ice cream to get poor service. Thanks! Also, keep in mind they don't add ice or anything to the bag. So you'll recieve your ice cream very melted. Your better off ordering with Pink Berry! read more

I came here with my family for ice cream after our breakfast because we wanted something sweet. We arrived around 11:30am. The guy who attended us seemed very bothered about the fact that we came in & very impatient after we told him we were still decided on what we wanted & we would let him know when we were ready. He was very pushy on rushing us even though we were the only ones in the store. I got myself the silk chocolate ice cream in the small size. I wanted the ice cream cone but he said they had none available. My mom wanted a fruit smoothie but he said they ran out of the mix to make it. Honestly, this guy just seemed very lazy. But when my step dad asked for a large ice cream , he told him in a very rude, criticizing way, " are you sure you want a large? It's a lot of ice cream". I'll be honest, my dad is a big guy but he loves to eat. If he didn't want a large he wouldn't have asked for it in the first place, no? And my dad and mom were very bothered about that on the way back home. He did not appreciate him telling him this & neither did I. It's not appropriate for a employee to be criticizing and telling a paying customer how much he should be getting. I would not be coming to this location again because of that rude experience with this guy. read more

Always a good place to get ice cream. I don't know why they closed the one in Atwater Village, but I love Coldstone's. The only thing is, I feel rushed when I'm trying to read the menu of all the ice creams with the lines that I only get my favorite OG Rocky Road when it's my turn to order. There's too many to choose from that I don't want to deviate from what I like. The service good, no line at the time we went in either. So that was a plus! I'll take Coldstone over Ben and Jerry's and Pink Berry ANYTIME! read more

Cold Stone Creamery - Like It (smallest size) ROCKY ROAD! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Ice cream is good but not perfect. Some weren't as cold as I thought it should. I will be coming here whenever, not my to go place when I need ice cream. Sorry can't give five .... But customer service was super. You guys are nice and polite. Thanks!!! read more

I like Cold Stone's ice cream, it could be a nice treat here and there, especially if you get their waffle cones, fun to indulge. But this location in downtown Burbank is the worst I've ever been to. We stopped by one early evening and the store was empty, most of the ice cream was gone, a bit of left over here and there in some 80% empty containers. Very unappealing. We asked about a type of ice cream we saw on one of their tv ads and the girl working here looked as us like we were crazy. She didn't seem to know what we were talking about and they didn't have it. The kids working here could use more training and some manners, customer service is poor. I've been to other locations and I'll keep doing that, I'll never stop by this one. Waste of time! read more

I mean, I had some peanut butter chocolate thing that was tasty for my late night munchies. It was probably my second or third time having Cold Stone. A-OK for sure. However, Postmates, or the restaurant, or both, on this particular Saturday night, likely trying to close-up and had a line of alleged patrons, made a 9:15pm order arrive at 10:40pm. That's kind of ridiculous considering my lazy ass lives 0.7 miles from this location. To top it off, I sent a generic email to corporate to let them know the delivery was late thru Postmates, only to get a call on like Aug. 9, 2019 from a local manager apologizing etc. and offered to send a gift card to my address. I said sure, whatever. Today Sept. 4, 2019 I realized I was craving ice cream and never received this promised gift card. LOL, I texted the manager saying forget it. read more

(Took Out 10/31/16 M @ 1:00pm and many times before and after): Although it wasn't stone cold freezing outside, I screamed for some creamery goodness as a personal "treat" to myself! Since the deeply sad closing of their La Crescenta location which was close to where I grew up, I now had to venture into the much busier Burbank Cold Stone Creamery location to get my monthly BOGO fix. Having been treated so well at the former, would I acclimate to this latter location!?: "Monthly Creation" Harvest Pumpkin Cheesecake - Love It (Medium) Size ($5.49) - A collection of pumpkin cheesecake ice cream, Heath Bar, caramel, and whipped topping all mixed together with crushed walnuts (first mix-in free while additional were $0.89 each), tis the season to cut into this slice of Halloween and Thanksgiving holiday staple but in a sweeter creamier form. Crunchy Heath Bar bits were in every bite and lick, and while I thoroughly enjoyed myself I couldn't help but think how this would've tasted on top of an actual pumpkin cheesecake! "Signature Creation" Oreo Overload - Love It (Medium) Size ($5.49) - "It's just like dipping an Oreo in milk. Except, you know...with chocolate chips. And fudge. Whatever - it's amazing!" A collection of sweet cream ice cream with chocolate chips, double the Oreo cookies and fudge all mixed together with coconut shavings (first mix-in free while additional were $0.89 each), I swore Oreos were oozing out of ever pore in my body! I believed I found more sweet teeth in my mouth I hadn't known about with this tantalizing treat that tickled my tonsils with every lovin' spoonful! https://www.yelp.com/user_local_photos?select=yEunObDw9_rHTSJUG8MmUQ&userid=8jVT2inwc8GIQ6sH2UG9Vw Service - Oddly enough, each time I've visited this location I'm the only customer, so needless to say I've received immediate attention. Although asked if I wanted to sample anything, Iusually declined and went straight to ordering. The mastery of mashing, mingling, and mixing wasn't lost on these young and friendly employees. And, I always got an overflowing mound of ice cream in each cup to take home. With the order rung up, I'd be in and out in minutes. It's always a pleasure! Parking (Free) - Located within the Burbank Town Center complex, there was a ton of FREE parking. However, should it get filled up, the city of Burbank was very parking-friendly with nearby timed parking structures and shopping malls - 'nuff said. Atmosphere, décor, ambience - A basic and extremely clean ice cream shop with a low ceiling which electric lighting hung from, plenty of natural lighting came through the large glass wall windows, a couple square tables and chairs each placed along one wall while couple outdoor tables and accompanied chairs were set out on the front patio https://www.yelp.com/user_local_photos?select=faN4pLHLKtQZH6H-NUekpw&userid=8jVT2inwc8GIQ6sH2UG9Vw, the focal point was of course the ice cream and mix-in display cases with a myriad of choices that were on your left as you entered https://www.yelp.com/user_local_photos?select=s_WzuiGxKUdYOaIWqb2CSQ&userid=8jVT2inwc8GIQ6sH2UG9Vw. There was also a refrigerated pre-made cake display case nearby, while the only items hung on the walls were the colorful order menus behind the counter and on the main wall. There were no TVs but dreadful "Top-40" music played in the background. Attire - Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. Overall, I missed my "home store", but Burbank's Cold Stone Creamery location has won me over; and frankly, I had no choice since they were the closest to me! The service was been great, the parlor was always clean, and the ice cream was delectable in every way possible. The only ding were the prices since they were on-par with a 1/2-gallon tub at the grocery store, but a monthly BOGO treat wasn't bad. I found exceptionally good value based on the prices, service, and experience noted above (TOTAL paid experience was around $5.00 BEFORE discounts and tips). And, they accepted my credit card of choice...AMEX! 4.5 STARS read more

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The wait was terrible and not worth it! What happened to dress code and customer service. Short shorts and see through exercise pants as a work uniform is totally unexceptionable. Very disappointed read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I ate at Cold Stone Creamery when I first moved to California in 2014. I didn't remember and saw the review. Wow. The pumpkin harvest was really good. The pumpkin cheesecake was too sweet for things to be added in like pumpkin syrup and Heath bits. So skinny vanilla was the swap out for pumpkin cheesecake ice cream. It was still pretty sugary. I ate half of the regular serving. Then, drank some water. read more

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Tried to walk in 10 minutes before closing and was turned away. Total of 8 customers and you turned us all away. Great job guys!!! Don't worry the ice cream shop across the way stayed open for all of us. Definitely not returning to this location. read more