I'm not the type who regularly keeps ice cream in my freezer. In fact, I probably consume it less than a handful of times a year. So the stars aligned when I was strolling along & stumbled upon Ben & Jerry's for a sweet treat. The scoop shop was stocked full of an assortment of tempting varieties, including the new key lime pie flavor. However, I had my eyes set on Cherry Garcia, as I'd never tried it & was curious about the cherry flavor. For some reason, I was a bit unsure so I sampled Cherry Garcia & Mint Chocolate Chunk. The lovely staff member patiently awaited my decision, which was Cherry Garcia for the win! The chocolate flakes perfectly complimented the plump cherry pieces & cherry ice cream. I especially appreciated the generous amount of cherries, which made my order a refreshing reprieve from an otherwise mundane afternoon. read more

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Establishment was clean, not busy at all. Staff was accommodating while we asked to task the marshmallow sky flavor and the two sorbet flavors. We love ice cream, although Ben and Jerry's isn't my favorite their ice cream consistency is always good. read more

Ben & Jerry's will forever be my favorite! They were one of the first mainstream brands to incorporate vegan flavors, especially without any health twists. Sometimes, all a girl wants is a heavy, creamy dessert. That's why I stop at every single one I see, even if it's raining, like today. The line was short, service was extremely friendly, and I was able to try their strawberry flavor for the first time on their house-made (DF) waffle cone. This might be my new favorite flavor. I had to double-check my pictures to make sure it was really vegan, since it was so creamy! Sure, the prices may be high, but that's a price I'm willing to pay for a yummy treat and a brand like B&J! Seating available inside with lots of bright lighting. read more

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I came here earlier this week for Free Cone Day! Despite the long line, the staff was so efficient at getting it to move quickly and ensured people didn't cut. The staff were also very upbeat and friendly despite how busy they were! They had a few non dairy options and I opted for the key lime pie as it sounded unique and enticing. I also love how it's made from oat milk! After I was given my scoop in a cup, I took it outside, since there wasn't any seating available. The ice cream was very smooth and creamy and I loved the pie pieces that were mixed in, which added a nice crunchiness. It was well balanced of being tart and sweet. It left me feeling great after! Parking is super easy in the free lot behind and it's conveniently located by the AMC theaters and restaurants and shops! read more

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Today is free cone day. The line was 15 minutes or so long which wasn't as bad as I thought it'd be. I thought it would be a half hour to an hour to get free ice cream. I got sweet cream and cookies for the flavor. It was mostly cookie which was great because I miss Oreos and it meant more ice cream for others. The employee couldn't hear me when I stated the flavor so I repeated myself. Natural light filtered through the windows and the artificial lights were bright. Nobody sat inside because the line took up the majority of the store. There were 3 or 4 employees serving consumers. read more

Ben & Jerry’s - Sweet cream and cookies - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Summer ice cream fix, but make it non-dairy Popped in to cool off before the movies in Downtown Burbank, a beat away from the AMC 16 and it was clearly where the party was. Ben & Jerry's of Burbank was busy in the best way and the one person server on duty was doing it all and then some. They still need a little TLC in area with some natural wear and tear to corners, tables, water stains from the ceiling and really minor things, but have great service and a variety of options for everyone. Today I went instantly to my favorite, the Chocolate Chip Cookie Dough, so good in it's non-dairy goodness. Vanilla meets gods of chocolate chips, fudge flakes and perfection. The Mochaccino Chip will definitely be in my near future as summer is still here for a little bit longer and us LA peeps know the heat lingers until late October. That said you can and should enjoy ice cream anytime of year :) And B&Js has all the classic, dairy-free and sorbet needs and wants. Still beat the heat at this creamery 7 days a week from 1pm to close daily (9pm Sunday through Thursday and until 10pm on Friday, Saturday). Parking in DT Burbank is fairly easy with free parking garages and street parking, but can be a journey on weekends, especially when the the whether is ideal or they have the night market just outside of Ben & J's read more

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This was my first to Ben & Jerry's in Burbank. It didn't disappoint at all. I was greeted the minute I walked in with a smile. I felt so welcomed. Young lady who helped me( I think her name was Andrea) was very patient and provided outstanding customer service. She was patient and explained the flavors, made suggestions and even told me the ingredients. She also asked if I liked chocolate and based on that she made recommendations to make my ordering process easier. I really appreciate her effort and patience in providing customer service. For my ice cream, I can say it was one of the best ones I had. I picked mostly chocolate flavors which was a great choice since it turned out to be so yummy. For ambiance, this location has couple of tables inside and there are seats available outside. This store was really cleaned and well maintained. Tables were clean both inside and outside. For parking, there are public parking and street parking available. Also, this location is within walking distance of Burbank Mall. read more

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I brought my 8- and 10-year-old children here and was turned away at 7:47 by a disgruntled employee, even though the sign said the hours were 12-8 p.m. I felt especially bad for my kids and had to take them to 31 Flavors to make up for it. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Im not an ice cream person i prefer gelato but the mango flavor was really good !!!!! i was really surprised that it was good my fave flavor was cherry Garcia and bow my second fave is mango !!!!! Not too sweet its like the flavor of asian mango hahahaha also the cashier was really nice and helpful !!! read more

Ben & Jerry’s - Mangoes and lemon sorbet flavor !!! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Update: I appreciate the owner responding and explaining the reasons behind the bowl and straw choices. I do want to note: the straw is not made for shakes; it's made for soda. I suggest getting larger straws. Even your employees noted they were too small for shakes and suggested I go to the Boba store to get a real straw. Original post: Stopped in to enjoy some ice cream. Great customer service. However the place could be disinfected. In addition, after receiving my shake I was informed they have the world's thinnest straws. No kidding. Went to the nearby boba to get a real straw. Also, what's up with this franchise? No logo bowls? Just one from Smart & Final. Cheap. We won't be back. read more

Ben & Jerry’s - Replacement straw from Boba. - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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I think there was some cross-contamination happening here with the ice cream scoop. My strawberry cheesecake ice cream had some peppermint flavor. Otherwise, this is a convenient location just outside of the mall with ample seating. read more

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Great location in downtown Burbank. This is a small place, but the line moves rather quickly and the place is clean. They let you try out different flavors and this location has plenty of flavor options. Good ice cream, friendly service, and very convenient location. My go to flavor is Phish Food- it has chocolate fish and fudge and marshmallow goo. Plenty of interior table seating. read more

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Just walked in there, was not greeted and ignored when I said hi to the two teenage workers, walked out and now at cold stone. Terrible customer service ‍ read more

Sat to wait for my daughter to meet after school and I "couldn't sit here" I was sitting for maybe 2 mins. So I go order so I could sit and wait for my daughter, and when I get to the register "sorry cant accept a bill that large." read more

The ice cream was really tasty. The price is just way overpriced! We paid almost $10 for one scoop of ice cream! The scoop was so small too. I loved the flavor but sadly the price was too much for the amount we got. read more

I love this place! The staff is friendly and willing to assist. Andrea is super friendly. We were able to sample some Ice cream. The facility is nice is clean. read more

They provide exceptional service and delicious ice cream. Everything about this experience is great.

There are 3 other ice cream shops in this area, but I prefer Ben & Jerry's. They have a large selection of creamy deliciousness, the staff are quick and very friendly and the servings are generous. Plus, their ice cream is so delicious. It is also so nice to sample their flavors without having to buy a full quart at the grocery! I generally eat dinner at one of the many restaurants in the area, and then stop by here on the way back for a cold and creamy dessert- you can't go wrong! read more

We used to stop here for a happy treat after the movies, that is until their pricing became ridiculously high for tiny little servings compared to all of the other retailer ice cream stores in the area which are reasonably priced for generous servings. Most recently, when we complained about a hair stuck to the scoop, the employee simply replaced the scoop of ice cream without apologizing. read more

Every year my daughter asked for the same ice cream cake for her birthday and every year the staff at this location handles everything perfectly and are very friendly. Yaz especially read more

Classic! What can go wrong? Ice cream was great service was okay. The inside was very cute and had really cool tables. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Burbank, California

(Tookout 07/19/20 SU @ 2:45pm): Ben & Jerry have been annual family members of mine for years but wished they offered a kama'aina discount! Over the past decade or so, I've snacked at this Ben & Jerry's Burbank location during the annual MDA Fill The Boot fundraising campaign in association with local firefighters and donated graciously. However, on this particular afternoon, it was dessert time after lunch with a bunch of Yelp friends at nearby Gordon Biersch... and I actually paid this time. Back in the day, I frequented their long-gone Glendale location and enjoyed the company of friends with a creative scoop of ice cream. Was the experience just as good paying compared to donating for my sweet cold treat!? PURCHASE 3-Scoop Large Cup ($7.25) https://www.yelp.com/user_local_photos?select=iFMOhY2Tl_uNlYXb53hMlg&userid=8jVT2inwc8GIQ6sH2UG9Vw Justice Remix'd: A mix of cinnamon and chocolate ice creams with gobs of cinnamon bun dough & spicy fudge brownies... all you needed to know was "cinnamon", "chocolate", and "brownies" - 'nuff said! Cannoli: Mascarpone ice cream with fudge-covered cannoli pastry shell pieces and mascarpone swirls... this Italian delight was "molto bene"! Salted Caramel Blondie: Sweet cream ice cream with blonde brownies & a salted caramel swirl... anything salted caramel always pleased me! Needless to say, this was a tantalizing trifecta on my tastebuds albeit a somewhat pricey one! SERVICE During these COVID-19 days, they had Plexiglass safety measures between the staff and customers. The lone friendly young female patiently waited for us to place our respective orders as she efficiently gathered scoops for our group of desserters. I believed they went cashless to also minimize human contact which was fine by me (I'm all about a cashless world!). Mere minutes between each order, she had us in and out rather quickly. Thanks for the wonderful service! PARKING (FREE) Plenty of parking stalls in the attached multilevel structure associated with the downtown Burbank Media Center along with a ton of street parking along the main drag of San Fernando Rd. and other surrounding side streets and parking structures - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE Due to COVID-19, the spacious indoor dining area was empty of all chairs and tables while the ubiquitous calming baby blue painted walls welcomed you into a cloudless sky of ice cream bliss https://www.yelp.com/user_local_photos?select=VjVik66hmVU-B0fdc0v1eA&userid=8jVT2inwc8GIQ6sH2UG9Vw. Immediately in front of you were the display ice cream cases with a divider Plexiglass for everyone's communicating safety with an easily legible menu up on the wall https://www.yelp.com/user_local_photos?select=AbDoo7C2w1BxhC9trLGOMA&userid=8jVT2inwc8GIQ6sH2UG9Vw. Plenty of natural lighting came through the glass windows and front door while standard electric ceiling lights covered the rest. I couldn't recall any TVs although music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL This Burbank Ben & Jerry's location was perfectly situated outside a multiplex, several restaurants, in the line of fire of constant foot traffic, and I certainly was a fan of it and the brand as a whole. The prices weren't cheap, but the standard and rotating fun flavors always kept you on your toes while the service was always very good. But it was hard to fork over this kind of money when I was able to purchase a 1.5qt. carton of my favorite Thrifty's Ice Cream, so this was definitely a treat for me. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $7.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS read more

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My friend and I wanted to grab a pint after going to Barney's... tell me why a pint is $11!!!!! In stores it's $6!!!!! What an absolute joke of a rip off. read more

So here's the thing: Pros: 1. good ice cream 2. staff is friendly 3. clean environment that is family friendly in a really convenient spot. Cons: 1. horrible price now unfortunately which is king imo. a. example: a SMALL scoop is now $8.00 which is CRAZY. 2. ask for tip No matter how good the service or how clean the establishment is today was my last time visiting after paying $8.00 for a single scoop (plus tip) read more

This place has the best ice cream, although it is on the pricey side and two scoops will cost you almost 10 bucks. I got the pecan and the cookies and cream which was delicious. We were greeted by a nice staff member who let us take our time to look at the menu and options in front of us. They gave us great service. The dining area is quite simple but it gives it character. There are some cool paintings on the walls and it is spacious, nice to hang out and eat your frozen dairy delight. 10/10 would recommend. read more

Ben & Jerry’s - Waffle cone with cookies and Sweet Cream & Cookies - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I got Ben & Jerry's ice cream yesterday. I got a scoop of Strawberry Cheesecake and a scoop of Chocolate Fudge Brownie in a Dipped Waffle Cone. The ice cream was delicious as was the cone. Service was good. read more

This is my first time at this location and it's located near a lot of restaurants in downtown Burbank. It has been so long since I've been to a Ben and Jerry's so it was nice being back in one but wow it's gotten super pricey since the last time i stepped inside a location. They gave so many flavors and it was the hardest choice i ever had to make but ultimately went for a flavor i never had before but i forgot the name of it. This location only has outdoor seating which is nice but it was too cold to sit outside. I wish they had set up tables inside during the colder months. I had just finished eating dinner and i wanted dessert but didn't know what flavor to get and the workers were very helpful with what flavors they recommend for a lighter flavor but all the lighter flavors are the most common flavors lol and i didn't feel rushed at all which was nice but too bad they're not allowing samples due to COVID. read more

Good old Ben & Jerry ice cream, where you can never go wrong on a hot day. Due to the whole covid situation, they closed the dine in experience and it's still closed after California relax on the restriction. They have hand sanitizer for you to use and they allow you to eat outside of the store. The employees are friendly and still give you sample to try on the different flavors. You have to basically part in the parking structure or you can park where the Burbank mall is and just walk to this place. I park at the Police Station since they have public parking and it's easier to get into while also easier to leave as well. read more

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Ben and Jerry's is a staple from my childhood and I'm so glad they still have a location in Burbank! The staff is super sweet and there is plenty of seating. Very comfortable space to sit with friends and family and catch up. The wide array of flavors makes it a great ice cream shop! There is also a bunch of flavors in pints ready to buy. They also have a bunch of cakes in case you need one for an event. Overall, I love this Ben and Jerry's and I will be back soon! read more

Ben & Jerry's hosts a "Free Cone Day" once a year. They send emails out at least once a month starting in January. It was today. It says they are open online until 8 p.m. We arrived at 7:40, 20 minutes before they close. We are stopped by a woman at the front saying that they are not allowing anyone else to get in line for the free cones. I asked why, and she said that there is a line (I estimated about 12 people), and it will take 20 minutes to serve them. I said, "I'm here with my family 20 minutes before closing, not 5 minutes before closing," and again asked to get in line. She refused, and then, in a spectacular display of ignorance, said, "You could have come earlier." I work until 6 p.m., and my kids are in school, and my son had a class tonight. My son had a class tonight, and it ended at 7:15 p.m. In addition to their snotty attitude, false advertising, and subpar customer service, Ben & Jerry's also has dishonest business practices, as they've never turned away anyone who's paying for ice cream if they arrive 20 minutes before closing. read more

Ben & Jerry Pints are cheaper in the convenience & grocery stores... However, I live near an ice cream shoppe. I bought non-dairy. Specialty with a good variety like six to eight choices, which isn't everywhere. Environmentally conscious company. Friendly service. I tried a spoonful of the cinnamon buns. It was like a creamy cinnamon bun. Maybe, I could add crushed pecans. Mmhhh hmmm. read more

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I love cookies so I got a pint size amount of the cookie dough icecream. My friend got the small cup which was around $5 and my pint was about $10. read more

Ben & Jerry’s - Chocolate Chip Cookie Dough - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Can't go wrong with Ben & Jerry's! This walkable location downtown Burbank is very convenient if you're out at dinner or out on the town. Late night waffle cone with Change the Whirled non-dairy frozen dessert really hit the spot on my sugar craving :) it was convenient to try out this flavor at a scoop shop instead of buying a whole pint (spoiler: this flavor is awesome). Aside from location not much sets this spot apart from other Ben & Jerry's scoop shop locations. read more

Ben and Jerry's is what it is. We all know their classic flavors, because they've been around forever. This Ben and Jerry's location has also been in Burbank forever. I remember coming here when I was young, and all throughout high school. The shop has been remodeled over the years, but the one problem that I've always had is that the temperature inside the shop itself is very hot! No matter what the temperature is outside, it's at least 10-15 degrees hotter inside. They do have two entrances, and the doors are wide open all the time, so I don't believe they ever turn on their AC. The ice cream itself is good. They do keep the ice cream at very warm temperature (most likely to make it easier for the workers that are scooping) but along with the warm climate of the store, your ice cream is fast melting, the minute you get your scoop. They have all their classic flavors, plus whatever the new monthly flavor is. The prices are a little high since it is Ben and Jerry's, and nowadays there are so many great artisanal shops to choose from, but if you're craving some "Cherry Garcia" "Chocolate Chip Cookie Dough" "Phish Food" or "Chunky Monkey" this is the place. I personally love Cherry Garcia, and that is what keeps me coming back. read more

Ben & Jerry’s - Cherry Garcia - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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Delicious!!!! Pretty good options and I wish they'd stock up more on the weekends though & have more dairy free options!!

As far as bad decisions go, I suppose driving out of our way to purchase mediocre and incredibly overpriced ice cream (over $6.50 for a SMALL) isn't the worst decision you could make. But it's still a rookie move. If I'm going to pay that much for ice cream, I want some exceptional and locally made stuff, and a large amount of it too. Save your money and just buy a pint of your favorite ice cream at Ralph's or something. Ice cream from here was non-descript, especially the sweet cream and cookies - quite bland unfortunately. Very few non-dairy options as well. Also, wooden spoons. These fall in the nails on a chalkboard category for me. And $2 extra if you want just a simple waffle cone. Additionally, no restroom for customers, and the nearby parking is a congested mess. No. No. read more

Owner complained about my last review, and Yelp removed it because they deemed it vague. Well, let me elucidate on the issue further, Ben and Jerry. It's really simple: Price(Ben and Jerry's) plus quality(Ben and Jerry's) is less than Ben and Jerry's frozen offerings and grocery store (price x quality) less than price(baskin robins plus quality (baskin robins ) which is less than Price(salt and straw ) plus quality (salt and straw) Those sections at the grocery store ; you know with those customized signature celebrity branded flavors? Yes, on occasion they hit their beats, but they're cheaper and you receive more -- and at a more reasonable price! Ben and Jerry's doesn't offer the same variety as Baskin Robins (51 flavors) and sure as hell cannot live up to Salt and Straws mom 'n pop roots blossoming to be Crowned the forerunner for delicious handmade ice cream. Plus , it's expensive. Five dollars for a cone? Baskin and robins literally offers the same thing, and on certain days like Tuesday for instance, they offer cones for a buck fifty ! read more

Ben & Jerry’s - 5 dollars????? No thanks - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Our waffle cones were stale and the Tonight Dough wasn't as good as I remember it. We were really looking forward to dessert after dinner but oh well. Friendly service though. read more

As one previous reviewer referenced, it's mediocre and incredibly overpriced ice cream; $15.93 for two small scoops of ice cream and one waffle cone, in addition to a "scoop shop team member" having the audacity to ask for a tip at the time of payment. Total of $18.10. Mind boggling and ridiculous. The business owner justifies it being expensive because they're all about "Fair Trade, GMO Free, less air (more cream, cage free eggs and other good stuff), and have the biggest chunks and swirls in the business." I could care less about any of that. What I care about is a consistent product at a fair price. This store offered neither, the scoop of ice cream I received was disappointing at best (Mint Chunk) and did not live up to the Ben & Jerry's brand you find at your local grocery store. Oh, and how about you pay your employees a fair wage ($15 an hour minimum) so they don't have to "hustle" customers for tips. Do yourself a favor and head to your nearest Ralphs' or Vons, pick up a pint for $4.50 and have a much better experience, and a whole lot more ice cream for the price. read more

Will not be returning here. The ice cream is completely overpriced, only one vegan ice-cream flavor was available when the website shows two, and the customer service by the young woman working there on a Friday afternoon was terrible. I asked for a kid sized ice-cream because I only wanted a small amount. Instead of telling me this size didn't exist, she gave me a small, which was a tiny scoop of ice cream for $5.99. I asked if they had toppings and she gave me a tiny amount of walnuts for an additional $.85, without telling me there was an extra charge for it (doesn't state there is an extra charge on the menu board either). I personally don't want to spend $6.84 for the amount of ice cream shown pictured here, no matter how much the manager states what high quality product it is (Burbank location and the Long Beach location Yelp responses are almost word for word trying to validate the reason for the high prices "We know we're pricey...Fair Trade, GMO free, less air (more cream, cage-free eggs, and lots of other good stuff) the biggest chunks and swirls in the business." Instead of writing copy/paste responses, try listening to the customers and do something about the issues they're having. Have a smaller kid size available, offer a larger vegan selection, and train your employees to act like they care when customers are there, instead of acting annoyed. read more

Ben & Jerry’s - Tiny scoop of vegan coconut almond fudge chip ($5.99) and a smattering of walnuts ($.85). What a rip off. - Ice Cream & Frozen Yogurt Near Me - Burbank, California