The first picture is what they showed me and the second is what I got. I had no time to request a redo since this was needed for an event with big Hello Kitty people - the owner who took my order knew this. It was pretty embarrassing having to show up with this and it was a complete waste of $100. The price of the cake was more than what was on the brochure, there was additional charge if you didn't want semi-sweet chocolate - which is odd because all the cookies are the same price no matter the flavor, and I didn't get the $5 off from a coupon the owner said he included. Complete rip off! Update: I didn't get a chance to try the cookie, but a few guests called me today to tell me the cookie tasted awful, like the ingredients were spoiled. read more

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Located on the first floor of the mall, we happen to pass by and decided to order a couple cookies for a simple sweet treat. Baked fresh and warm. You can order individual or box. They have traditional and deluxe cookies, they also sell Icees.. flavor overall is just ok , not worth the price point. . I wouldn't go out of my way to drive to the mall for these cookies, but they are decent enough if already there and looking to satisfy a cookie craving. The cookies are on the smaller size, so they were perfect for munching while walking around the mall. Service was friendly and quick read more

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Honestly the reviews are legit telling the truth here. Service is lacking. Barely any cookies in the display case. I placed my cookie order and the staff got my order totally incorrect. And you know Mrs. Fields cookies are not exactly cheap either. This was the worst Mrs. Fields location I have been to. I was super disappointed and so were my kiddos. Definitely will not be coming back here EVER! If they were busy and thats why there was no cookies in the display case ok, but they had no one visit them. Tips: *Located downstairs *Accepts credit card read more

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I was inside Burbank Mall tonight and walked past Mrs. Fields with my wife. I remember that like 2 weeks ago, they opened one at Valencia Mall and I got some m&m cookies from there. So since we were inside Burbank Mall and my wife was going to go shopping, I came back to look at their cookies. I saw that they had the same deal where if you buy 3 cookies then you'll get 1 free. After I asked what was the price and saw it was cheaper than the Valencia mall food stand, I already made up my mind. I got 3 m&m cookies and 1 chocolate chip. The lady helping me was friendly during our interaction. The cookies were delicious but I think the dough was much softer at the Valencia mall location read more

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I stopped by on a whim, reminiscing the dsys of my youth. Service was ok. The taste of the nibblers, 3 for $5, was not ok. It tasted like cleaner...I ate one, couldn't finish my 2nd one. Not sure how cookies could taste like cleaner. read more

The girl totally didn't follow directions and now I don't have the Super Bowl cake I had asked for.

Poor Customer Service. I walk up to the display case and one of the workers (worker 1) is helping a customer. While I'm at the counter waiting, another customer walks up AFTER me and another worker (worker 2) pops in and starts helping her (I think the other worker "worker 2" may have been in the back). She was not at the counter when I walked up so she probably didn't know I was first . Should the worker (worker 2) have asked who was next? Probably but the customer that was at the display case when I arrived was just checking out so I was like "no big deal here" the cashier (worker 1) will probably help me next. She made eye contact with me while she was ringing up the other customer so I'm thinking the minute she finishes, "great, she's gonna help me now". Nope, she turns around and goes to the table to decorate cookies. Mind you another customer had walked up during all this so now there is a line behind me. I tried to get the attention of worker 1 and said "excuse me, can I get some help?" She gave me a blank look so I just left. Doesn't matter if your store is staffed well if they are not trained to help customers properly. read more

Every time I go to the mall I have to stop at Mrs Fields, & EVERY TIME the cookies are so amazing. The service is always great, & I always look forward to my next cookie outing :) read more

I know it's just a standard mall cookie joint but hey its decent. Craving something sweet, you can't go wrong with a semi sweet chocolate chip cookie with walnuts. Price wise, eeh a little pricey for one but they have a deal where you get 3 cookies I believe. read more

Cookies are amazing and the worker is really nice. He is a chill guy. I would recommend trying their cookies really yummy.

I've had cookies from here before and they were good but not this time. I picked up six mini cookies from here today (three different flavors) and they did not taste good at all. They were hard and dusty. I was at the mall around 6pm, so the cookies should have been somewhat fresh from being made throughout the day. I even saw the person working there scooping dough to make more cookies. This was the biggest waste of $7! read more

Mrs. Fields Burbank Town Center - Stale, hard and dusty (literally!) "white chocolate macadamia nut nibbler" cookie - Bakeries Near Me - Burbank, California

Very kind and competent staff. Gave me all the time I needed to decide what I wanted and the cookies tasted great. The store looks very clean and decorated very well, props to the owner and employees. Would definitely come again! read more

Mrs. Fields Burbank Town Center - Display - Bakeries Near Me - Burbank, California

soft yummy cookies has a variety of flavors and staff is friendly. the flavor is amazing and the store is very clean.

The new owner of the store Manny is excellent! I love his attitude and customer service. I had to get a cookie cake made for a friends birthday and I ordered it last min, Manny was so helpful and got it done right in time! I also bought some extra cookies and they were so fresh, soft and chewy! I'll be back whenever I am in the area for more cookies! read more

Great tasting cookies, I would always come here for my breaks when I would work at the mall and their iced coffee and cookies were always so good and consistent. The workers there are also super nice and respectful. read more

I needed help with a last-minute BIG party and Manny came through. Great service and corresponding with me after hours, well above and beyond what you'd expect from a food business. On top of that, his staff was so friendly and helpful, from the first guy who took my call to the women who had our order packaged and ready to go on a cart at pick up time. Haven't been to a Mrs. Fields in a long time but I'll go back because of this experience! read more

We had ordered a birthday cookie for my son and it was amazing. It was baked to perfection. Very professional and helpful staff and they give amazing suggestions read more

Worse experience ever here, from the false advertising buy 3 get one free doesn't apply even though it's clearly written on their menu. To the Indian guy who was very rude, the lack of receipt so I couldn't argue the one free or maybe it's the cookies that are ROCK HARD. Every other Mrs. Fields I go to has SOFT cookies, this locations cookies are HARD. After giving him 13 dollars for 4 cookies I headed to the merry go round because my 2 year old wanted a ride, I walked back and asked him for change for a dollar and he told me they don't do that and even said "look at the sign"...I literally just gave you my business not even 2 minutes ago. Honestly fudge this place, I know they're independently owned so nothing will happen to this place but from the bottom of my heart I hope they go out of business, from the looks of other reviews I'm not the only who's had an issue read more

This location is AMAZING! Due to unforseen circumstances I had only an hour to get a cookie cake for a celebration, and after calling this location they were able to get it done for me! The staff and management were SO helpful in helping me get this custom cookie cake completed in time, and I truly appreciated all of their effort. The cookie cake was DELICIOUS and the recipient was super happy about it. A big thank you again to the manager and staff here! Definitely recommend this to anyone looking. read more

Mrs. Fields Burbank Town Center - The custom cookie cake! Came out perfectly! - Bakeries Near Me - Burbank, California

Ordered a cookie cake writing totally off center and misspelled! Didn't even bother to apologize. Waste of time and money! read more

Mrs. Fields Burbank Town Center - Last time I checked there was no "m" in congrats! - Bakeries Near Me - Burbank, California

I called in a last minute cake order on a Sunday night before closing in height of celebration season on Memorial Day weekend. Super helpful and accommodating. read more

Normally, Mrs Fields Cookies are great. It's like whenever you have them where ever you go, they all taste the same with little differences. Well, until now. Got 4 cookies from here today and they were the worse. It was like they just poured a batch of sugar in them and didn't measure how much, both me and my mom ate one and tossed the other two - they were that bad. Pretty sure they weren't fresh either. Also, the workers here were weird. There were three, two kids (young adults) and I assume a manager/owner. None of them gave off good vibes I dunno, could have been the workers were feeding off of the manager/owner's vibe they seemed a bit rigid/nervous around her but there was something about the whole experience beyond the nasty tasting cookies that left a foul taste in my mouth. Maybe it's a good thing they moved to the basement. Two thumbs down. read more

Same day customized cookie cake! Yes! I tried to order one online, but it would not give me the option for multiple dough flavors. (Please work on this) But I called directly, as soon as they opened, and Nimi was so helpful...I know she was pretty busy but she took the time to ensure that she got the order right. I asked her if she can have it still a bit warm by the time I pick it up, and she sure did! Her husband was there when I went to pick it up and he was so sweet and professional. Nimi communicated all my requests with him and it was a flawless pick up! Thank you for great customer service and freshly baked goods! read more

One of the only locations I have come across which serve cookie cup cakes. They are the best!

Don't buy anything there! Very rude owner. Poor selection of overpriced cookies. Nothing looks fresh there. Looks like a depressed booth, so you lose your sweet tooth when you get there. No wonder owner looks mad. read more

Cookies are stale and they don't care, the Glendale location is much better. They've got a reputation for stale cookies folks.

It's always delicious, friendly and warm. I come here before going to the theater Highly recommend Coming back SOON read more

Mrs. Fields has fine, gourmet cookies and they generally taste the same from store to store. So what gives this place 2 Stars is the service. Even if you're on your break, there are more discrete ways to eat the product. The cookies I ate were fine though and it's what I expect. This place never really has day old cookies, which I love getting because it's cheaper, and that's probably because they make enough for any given day. read more

Tried to place an order over the phone and the manager would not even talk to me. Told me to place it online even though the Glendale store told us there were different options when placing it over the phone. He was so rude. Talked over me. Just a horrible experience. I caution anyone from visiting this store. Reflects so poorly on the brand. read more

Ohhh.... Mrs. Field. Baked goodness all around. I know this place has gone down in quality a little bit, but I can't help how I feel about this place. Whenever I'm in a mall, I just have to visit Mrs. Field. The scent of the goodies wafts all over the second floor. Great chocolate chip cookies with walnuts, snickerdoodles, yummy brownies with walnuts. I hope you can drink milk, because you'll need it! read more

Wow just went by there to get a mini cookie sandwich and my friend was gonna get a regular cookie sandwich. I ask for mine first and the MANAGER says we don't sell minis! I said really since when? He says since forever! I replied I've gotten them before. He says we don't sell them here at this Mrs fields. I say well I just wanted a small one so I'm not gonna get one. He pretty much interrupts me and says ok then have a nice day and walks away. Totally ignoring my friend who still wanted one. Guy seemed so pissed about it. Throwing his hands up and everything. Kinda of odd that someone would turn down business especially in a mall where every store is going out of buisness. My friend was even pissed about it saying well I'm not buying one either way because of his attitude. Good luck guy who is to good to sell the mini cookie sandwich at HIS Mrs. fields! read more

Came all the way here and they were closed (during posted business hours) no signage, no explanation! read more

Mrs. Fields Burbank Town Center - Came all the way here during business hours and they were closed. No signage or explanation!! - Bakeries Near Me - Burbank, California

4 stars just because Choco Chip cookies are my weakness. I can be hitting the gym hard all week but if you put a plate of Choco Chip cookies in front of me...they will be gone ..ALL GONE..and none to share! I was looking for Mrs. Fields at the Glendale Galleria but it is no longer there...so I was happy when I saw one at the Burbank mall. read more

Good for quick cookie cravings, but not the best cookies out there. Last visit was very disappointing as this location was out of cookies on a Sunday afternoon. Who has time to wait 15 minutes when you want a quick in-n-out visit to a rundown mall? Guess that's what happens when you leave some high school kids to run the place. They're incapable of multi-tasking... I mean, how can you possibly bake cookies when you're too busy goofing off? Management definitely needs a revamp. read more

With so many other cookie, cupcakeries, bakeries, etc. it has to be tough for a Mrs. Fields to compete. However, I was always a fan of their snickerdoodles and milk chocolate chip cookies and cookie cakes. I often purchase their gift baskets online or while in the downtown LA location for corporate/client gifts. This Burbank location will NEVER get my business again. I called on a Saturday morning, albeit a day before my daughter's birthday party, to add a little something to her already catered birthday event on Sunday. I wanted a chocolate chip cookie cake for her to blow out candles on. The young girl on the phone took down ALL of my information including credit card info, color of the icing, spelling on the cake, size, number of people it feeds, and even the total charge to my credit card. Now, I suppose it is my fault for not asking her for a confirmation number before hanging up as she assured me it was be ready for pick up the next day at set time. She even explained to me the different colors of icing, what floor they were on and where best to park for a quick pick up. So this conversation had to last at least 15 minutes and I figured all bases were covered. Right??? WRONG! Fast forward to the next day. I send my sister to pick up the cake on her way to the party from Brentwood. Already running late for the party, she calls me in a panic and asks if I sent her to the correct location. WTF?! You see where this is heading....I assure her it's the Burbank location, as I have their phone number and address. She says, there is no order for you. Pause, pause---fumes..Pause. "Hold on, I'll call you back" she says. Two minutes later she calls me back and says, the girls here (which she whispers, looked to be completely disorganized and still in high school) have your order written down on a loose piece of paper but no credit card number so they never processed it. Really? So where did my credit card info that the gal took yesterday go? GRRRRRRR!!! They call their "manager" and can't figure out what to do. You would think they could offer her another cake quickly (nope 30 minutes at minimum) while she's standing there or try to apologize or make amends by offering a dozen cookies to go, which we would have paid for. NO!? Nada! They stood around looking dumbfounded at what to do and just said, "it was never processed, we don't have it". There goes my daughter's birthday candle blowing event. And why wouldn't they call me back and just ask me for the CC info again? It's common business sense....Or lack thereof. Really people? What kind of establishment are you running and who are you entrusting your business to? If this is a franchised location, I feel for the owners - or maybe they simply do not care? I was tempted to call and complain to the owners/managers but didn't want to waste anymore of MY time. I have had quite the opposite experience at the Mrs. Fields location in Downtown LA (Wells Fargo building). One of the busiest locations, clean, runs like a ship, and professional. This location however - NEVER AGAIN!!! read more

This location and owner deserve 0 stars! Dirty store and old cookies My son is a little Cookie Monster and always wants to get cookies from here... so we always buy cookies and milk from here... the place isn't clean nor never has fresh warm cookies... but we still stop by when we are at the mall and get him some cookies until I get my eyebrows done. But this was the LAST time we will be going there...why ? bc the owner ( Indian guy) always see us coming in.... but today I got cookies and apple juice... I asked for a cup and lid so my son won't spill the juice all over him, but the owner gave me attitude and said; " you know this isn't free I have to charge you" 1. You fucking charge $4 for 3 mini cookies and your giving me attitude about giving a cup that costs .10 cents?! (And you freaking spend $10 dollars see us almost every week!!! ) 2. If you are going to charge don't give attitude 3. Clean your freaking store it's always dirty!!! 4. Found your nasty hair in the giant cookie cakes we ordered last time. 5. Never ever they have fresh cookies 6. Always rude and rushing us read more

False advertisement. The Indian wife yelled at me for claiming my free cookie the sign clearly said by 3 get one free she yelled and said no! That's only for the small cookies which is a lie because I work at this mall and I always get the deal. She lost a customer now they lost 10 dollars I spent every shift I walked in there read more

$5 for 4 cookies was a bit pricey I thought (and that was on special) but it was well worth it! Super tasty cookies for sure

the girl assisting me was AMAZING! hispanic girl with piercings. she's SUPER SWEET and gets things done on a timely manner. great quality of cookies and cookie cakes. the only complaint i have is they should staff more people, because it tends to get too chaotic when it's busy there. read more

There was an employee that was half indian and half Portuguese (overheard her saying it to a customer) she was VERY FRIENDLY, there was another guy and he seemed nice as well. The cookies were delicious as always, but this location happened to be the friendliest. They should really reward the girl as she was friendly and I'm sure she was tired from school or something yet she kept a smile on her face throughout the whole time I was there. Thats what you call customer service! read more