Baskin-Robbins
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A case of, "What I ordered vs. what I got". The pictures are self explanatory. The sea turtle ice cream cake that I received looks nothing like what is advertised on the Baskin Robbin's Website. I was very disappointed, as this was my daughter's cake for her birthday. Do better. If you cannot complete a task as advertised, do not accept the job.
This is a smaller location, and we took advantage of their drive thru! Summer is about enjoying all of the cold, refreshing treats and we always partake. Love that they advertise they are gluten sensitive (not considered safe for celiac) they have dairy free options as well. The drive thru was fast and only took 5 minutes. My boyfriend and I ordered 2 scoops each, and he made his in to a sundae ( adding whipped cream, chipped nuts, chocolate sauce and a marachino cherry on top) I had the chocolate and peanut butter and rocky road. The ice cream was smooth, creamy and decadent. The price was $14 for our orders. Although costly for a few scoops of ice cream it's worth it for the value. Can't recommend this location enough. The lady that checked us out and prepared our order was friendly and lovely! Convenience, quality, and customer service 10/10
I went to Baskin-Robbins with my daughter, and she found a huge chunk of paper inside her ice cream. When I brought it back to the counter, the employee didn't apologize once, instead, he told me I only had two options: either get a refund or get a replacement. The way he said it was very rude and dismissive. I decided to get a refund, but my daughter wanted to pick another flavor instead. He said that since it cost more, I'd have to pay the difference -- even though this whole situation was their mistake! And unsanitary food given to a child! With a foreign object found inside!!! He was so rude about it, and when he tried to process the transaction, he couldn't even figure out how to give the discount. In the end, I didn't have to pay the difference, but the whole experience was extremely unpleasant. No apology, poor customer service, and no sense of responsibility for serving ice cream with a piece of paper in it. Very disappointing experience at Baskin-Robbins!
My mom loves ice cream cake so I decided to get a cake from here for her birthday. I saw a few options online but didn't know if you could customize the cakes. Lili ended up helping me order this beautiful custom cake and it turned out perfect! She was very nice and helpful. We got white cake with chocolate chip cheesecake and it was so yummy! Always a great experience at this location. :)
Epic Milkshake - best milkshake anywhere Only place that use real ingredients Every other place uses powdered ingredients
This has got to be the BEST Baskin Robbin's I've ever been to. This feels like a classy upgraded ice cream shop. The place is clean and brightly decorated. There are all kinds of specialty items here. Dubai policy Le's (pistachio almond ice cream dipped in chocolate and topped with gold candy) and mango popsicles. Service is quick and amazing! The employees welcomed everyone and served them quickly. Super friendly! I got the banana royale (2 scoop sundae with banana). It was made perfectly. I most appreciate that the almonds on top were toasted crunchy and tasted super fresh. This told me that the store does a lot of orders wheee there is turnover in inventory. Delightful!
I want to start off by saying the staff was great. Very kind and helpful. The ambiance is casual. I went in to try the new Dubai Chocolate Ice Cream bar! It's apparently only for a limited time. I'm obsessed with anything pistachio and I've been wanting to try the Dubai candy bar so this was right up my alley. The ice cream bar has Pistachio Almond Ice Cream and a Pistachio Cream layer with Knafeh (thinly shredded pastry dough - can be a bit crunchy) dipped in chocolate. On first bite, I tasted the chocolate the most and the creaminess of the ice cream but not so much the pistachio and knafeh. I was hoping to really taste that pistachio (it was very very mild) and really taste the crunchiness of the knafeh. There was a little. The aesthetic of the bar was beautiful though, they did a great job with that. All and all I would visit Baskin again because it's classic, but I wouldn't get this Dubai chocolate bar again because the flavor just wasn't there for me. That's why I took away a star. I took away a second star because I don't visit Baskin often, but them introducing these new flavors could bring me back more!
This location is the Baskin Robbins training center so the service is excellent . This is cleanest and friendliest Baskin- Robbins I've been to. The interior is always so clean and bright. The best part is they have a drive- thru and extended hours of operation. The location is larger than the typical BR, so they have more flavors on sale than anywhere else. They also have a patio seating area. Prices reasonable Ample parking They offer free samples
Beware, two-scoop sundae are half scoops! That's it, I'm done with this location. Ps I cannot wait for Handel's Ice Cream to open in Burbank next month!
My wife and I stopped by this Baskin Robbins last night to get some late night ice cream. We were in the area which is why we came to this one. I never seen a drive thru Baskin Robbins before so it was a first for me. When we came, there was 2 cars in front of us. When it was our turn to order, I got the Oreo cookies n cream on a regular cone and my wife got her rocky road on a sugar cone. It didn't take them long to prepare our ice cream, it was ready when I pulled up to the window. I just parked in one of the parking spots near the exit of the drive thru. Our ice cream was delicious and we would come back again.
I never thought after going here for over 20 years I would leave a bad review. 1st off the Ice Cream texture has definitely went downhill, the scoops of Ice Cream seem to be frost bitten, the flavor felt water down, "Cherry jubilee" "Cookies N Cream" "Rocky Road" 2nd I went in there to buy a few of the new Dubai Chocolate ice cream Bars, and I almost wet my pants from laughter because I thought it was a legit Joke ! Tiny Ice Bar for $10!!!!!! EACH!!! This should definitely be against the law! Two bites! And $10!!!! Each!! 3rd Now they got young kids working who have a very rude and unprofessional attitudes! I think they need to hire New Management ASAP!
I'm not sure what's going on with this specific location, but as of lately the Ice cream is always melted, the service is like your presence irritates them. This picture was taken last wed for the promotion of banana splits it was so bad I just threw it away. I can see why more people are going to Handels now.. & it's cheaper.
It really is clean and quick service. I've been in person and it can be difficult to know where to order but they attend fast. I would say the drive thru can improve on getting the orders right I've asked a few times to have light fudge on my banana royale and they've drenched my ice cream with fudge when asked light fudge.
A drive-thru Baskin Robbins?! This location does and it's super convenient! They should make more of these! What a convenience especially when you have little ones! Ordering is simple, drive up to the speaker where the menu is, place your order and within minutes, have your sweet treat to take home or park in one of their open spots to enjoy in the car. Our kids love the ride here and love that they don't have to step out. Once done, we're able to carry on to our chores or family time together. Staff is always friendly too! read more
Absolutely GREAT location! It's not too far from the Los Angeles Equestrian Center and I am telling you I have seen people on horseback at the drive-thru. Love! Fantastic employees (always polite and helpful). And this location has a drive-thru!! A drive thru location is much appreciated for this busy mom of 3 kiddos. My kids love ice-cream and I love bringing them here. I believe this Baskin-Robbins is also a training facility for franchises. There are some parking spots out front if you wish to eat here, an outside patio, and ofcourse inside the ice-cream shop has tables available. Burbank Baskin-Robbin's rocks! Open late till 11pm (Fri/Sat). read more
27 days ago
A case of, "What I ordered vs. what I got". The pictures are self explanatory. The sea turtle ice cream cake that I received looks nothing like what is advertised on the Baskin Robbin's Website. I was very disappointed, as this was my daughter's cake for her birthday. Do better. If you cannot complete a task as advertised, do not accept the job. read more
1 year ago
This is a smaller location, and we took advantage of their drive thru! Summer is about enjoying all of the cold, refreshing treats and we always partake. Love that they advertise they are gluten sensitive (not considered safe for celiac) they have dairy free options as well. The drive thru was fast and only took 5 minutes. My boyfriend and I ordered 2 scoops each, and he made his in to a sundae ( adding whipped cream, chipped nuts, chocolate sauce and a marachino cherry on top) I had the chocolate and peanut butter and rocky road. The ice cream was smooth, creamy and decadent. The price was $14 for our orders. Although costly for a few scoops of ice cream it's worth it for the value. Can't recommend this location enough. The lady that checked us out and prepared our order was friendly and lovely! Convenience, quality, and customer service 10/10 read more
9 months ago
I went to Baskin-Robbins with my daughter, and she found a huge chunk of paper inside her ice cream. When I brought it back to the counter, the employee didn't apologize once, instead, he told me I only had two options: either get a refund or get a replacement. The way he said it was very rude and dismissive. I decided to get a refund, but my daughter wanted to pick another flavor instead. He said that since it cost more, I'd have to pay the difference -- even though this whole situation was their mistake! And unsanitary food given to a child! With a foreign object found inside!!! He was so rude about it, and when he tried to process the transaction, he couldn't even figure out how to give the discount. In the end, I didn't have to pay the difference, but the whole experience was extremely unpleasant. No apology, poor customer service, and no sense of responsibility for serving ice cream with a piece of paper in it. Very disappointing experience at Baskin-Robbins! read more
3 months ago
My mom loves ice cream cake so I decided to get a cake from here for her birthday. I saw a few options online but didn't know if you could customize the cakes. Lili ended up helping me order this beautiful custom cake and it turned out perfect! She was very nice and helpful. We got white cake with chocolate chip cheesecake and it was so yummy! Always a great experience at this location. :) read more
7 months ago
Epic Milkshake - best milkshake anywhere Only place that use real ingredients Every other place uses powdered ingredients read more
1 year ago
8 months ago
This has got to be the BEST Baskin Robbin's I've ever been to. This feels like a classy upgraded ice cream shop. The place is clean and brightly decorated. There are all kinds of specialty items here. Dubai policy Le's (pistachio almond ice cream dipped in chocolate and topped with gold candy) and mango popsicles. Service is quick and amazing! The employees welcomed everyone and served them quickly. Super friendly! I got the banana royale (2 scoop sundae with banana). It was made perfectly. I most appreciate that the almonds on top were toasted crunchy and tasted super fresh. This told me that the store does a lot of orders wheee there is turnover in inventory. Delightful! read more
2 years ago
I want to start off by saying the staff was great. Very kind and helpful. The ambiance is casual. I went in to try the new Dubai Chocolate Ice Cream bar! It's apparently only for a limited time. I'm obsessed with anything pistachio and I've been wanting to try the Dubai candy bar so this was right up my alley. The ice cream bar has Pistachio Almond Ice Cream and a Pistachio Cream layer with Knafeh (thinly shredded pastry dough - can be a bit crunchy) dipped in chocolate. On first bite, I tasted the chocolate the most and the creaminess of the ice cream but not so much the pistachio and knafeh. I was hoping to really taste that pistachio (it was very very mild) and really taste the crunchiness of the knafeh. There was a little. The aesthetic of the bar was beautiful though, they did a great job with that. All and all I would visit Baskin again because it's classic, but I wouldn't get this Dubai chocolate bar again because the flavor just wasn't there for me. That's why I took away a star. I took away a second star because I don't visit Baskin often, but them introducing these new flavors could bring me back more! read more
This location is the Baskin Robbins training center so the service is excellent . This is cleanest and friendliest Baskin- Robbins I've been to. The interior is always so clean and bright. The best part is they have a drive- thru and extended hours of operation. The location is larger than the typical BR, so they have more flavors on sale than anywhere else. They also have a patio seating area. Prices reasonable Ample parking They offer free samples read more
1 year ago
Beware, two-scoop sundae are half scoops! That's it, I'm done with this location. Ps I cannot wait for Handel's Ice Cream to open in Burbank next month! read more
My wife and I stopped by this Baskin Robbins last night to get some late night ice cream. We were in the area which is why we came to this one. I never seen a drive thru Baskin Robbins before so it was a first for me. When we came, there was 2 cars in front of us. When it was our turn to order, I got the Oreo cookies n cream on a regular cone and my wife got her rocky road on a sugar cone. It didn't take them long to prepare our ice cream, it was ready when I pulled up to the window. I just parked in one of the parking spots near the exit of the drive thru. Our ice cream was delicious and we would come back again. read more
1 year ago
I never thought after going here for over 20 years I would leave a bad review. 1st off the Ice Cream texture has definitely went downhill, the scoops of Ice Cream seem to be frost bitten, the flavor felt water down, "Cherry jubilee" "Cookies N Cream" "Rocky Road" 2nd I went in there to buy a few of the new Dubai Chocolate ice cream Bars, and I almost wet my pants from laughter because I thought it was a legit Joke ! Tiny Ice Bar for $10!!!!!! EACH!!! This should definitely be against the law! Two bites! And $10!!!! Each!! 3rd Now they got young kids working who have a very rude and unprofessional attitudes! I think they need to hire New Management ASAP! read more
5 months ago
I'm not sure what's going on with this specific location, but as of lately the Ice cream is always melted, the service is like your presence irritates them. This picture was taken last wed for the promotion of banana splits it was so bad I just threw it away. I can see why more people are going to Handels now.. & it's cheaper. read more
11 months ago
It really is clean and quick service. I've been in person and it can be difficult to know where to order but they attend fast. I would say the drive thru can improve on getting the orders right I've asked a few times to have light fudge on my banana royale and they've drenched my ice cream with fudge when asked light fudge. read more
$10 for one ice cream bar -- expensive. Would I do it again? Absolutely! After seeing this all over social media I finally made my way to try it. I found it kinda cool that this Burbank location was the only one to have it, but seems like they're at many other locations now too! I called on a Wednesday evening to see if they had some left and quickly made my way. The girl who helped us out was super friendly but I didn't get her name. Though it was a little too hard to bite, it was pretty damn good! read more
3 months ago
11 months ago
Ayo! Okay Baskin Robbin's !!!! I see you keeping up with the trends with the famous Dubai Chocolate Bar. Love how you did your twist with an Ice Cream Bar. This location has to be the most modern Baskin Robbin's with a Drive Through and hand made Ice Cream Bars. All the other franchises need to follow this foot print before the go out of business. Anywho, I happen to work in Burbank so dropped in but yall were sold out. Placed an order and picked it up the next day. It was actually very delicious and worth the wait! The crunchy texture with the knafe and pistachio cream was amazing. I'd love to see you guys fool around and add a Biscoff version or Nutella. Staff is amazing so friendly and efficient. Inside was very clean with plenty of sitting inside and outside. I will be back, y'all need to order this Bar ASAP! read more
This location has jumped on the Dubai chocolate craze with their version of an ice cream bar! Boy oh boy, it does not disappoint, 100/10 seriously. The only thing is costs $10 per bar, is it worth it? Yes, of course haha! Also try their other new speciality ice cream bars found in the glass display case. They make seasonal ones too! read more
This is probably the best Baskin-Robbins I have ever visited lol. This is the only location that has the infamous Dubai chocolate bar that's been going viral. They sold out around 4pm on a random Tuesday night. We were lucky to split a box that was around 40$ with a random stranger and got our hands on trying these. And man oh man, every single bite was worth it. I never had anything like that in my life and I honestly wish we had this in NYC. Top tier service & yummy creations. I'm impressed read more
2 years ago
Dubai Ice Cream Chocolate Bars!! Pros: - so delicious, got some more later in the week - glad it wasn't just Tiktok hype and it lived up to expectations - also the convenience?! drive-thru Baskin Robbin's is a first for me and it should be implemented everywhere Cons: - maybe the price for some people, but i think it's worth! read more
9 months ago
Going to the store service is fine, but order delivery at your own risk. Want hot fudge? Better hope the machine is working or they'll just use a pink spoon and give you much less than the normal 3 pumps. Want whipped cream? Not offered on delivered items. Want spoons and napkins? Ha! Good luck So annoyed with this location. read more
Stopped by to get a scoop of the limited edition Beach Day ice cream. I had never seen a Baskin Robbins so crazy busy. There was a line of cars at the drive through, but I didn't want to wait so I found a spot in the small parking lot and walked right into the shop. There was a long line inside as well but the staff was quick and efficient at taking orders. My husband accidentally dropped his scoop and the staff was nice enough to give him a new scoop. There were getting close to closing time so we didn't stay to each our scoops inside but there was tables outside located towards the back of the shop. read more
1 year ago
Ordered a cake for my sister's birthday & they went above and beyond. When placing my order the worker asked for details pertaining to how I wanted the cake done and I felt he was super thorough. When picking up the cake I was so impressed and in awe of how similar it looked to the inspiration photo I showed them. Definitely recommend! They went above and beyond! read more
6 months ago
2 years ago
Never knew there was a drive through baskin Robbins. Came across a tik tok that said there was one in burbank and i was around the area luckily. Tried the dubai chocolate it was so good. Will be coming back for sure delicious read more
2 years ago
The Dubai Chocolate bar was so good! It's definitely worth the $9.99. We called in advance as they said they sell out in the afternoon sometimes. They suggested we get there by 4pm since we were coming from out of town. We also got the strawberry shortcake and cookie butter bars. They were $4.99 each. Also definitely worth it! read more
1 year ago
Had the Dubai chocolate icecream bar! AMAZING! Loved it way more than the regular Dubai chocolate bar. read more
4 years ago
We ordered a ice cream Birthday cake for my grandson's 15th Birthday. He had a special order so it could not be just grabbed at the place--they do have cakes there you can just grab ang go. The cake turned out beautiful. It was perfect and it was ready on time. The service was super nice, both on the phone and when I went to pick it up. We will be back. They have great ice cream. read more
8 months ago
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More info about Baskin-Robbins
1201 S Victory Blvd
Burbank, CA 91502
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(818) 843-4651
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http://www.baskinrobbins.com
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Ask the Community - Baskin-Robbins
How long is the line for the pop up and what time should I get there? Going this Saturday. It is still there this Saturday right? Please help haha. I'm not an LA local
The line can be long anytime of the day...maybe 20-50 people. Saturday will probably be longer. But it seemed to go quickly. It should be there till Sunday from what I heard.…
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Baskin-Robbins - icecream - Updated August 2026
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