After my dinner yesterday at Tagawok, I remembered that there is Cold Stone Creamery in this lovely, quaint Burbank shopping center. Right when I exited the Chinese restaurant, Cold Stone was staring at me in the most inviting way and welcomed me in. I was greeted by Laila A. with a pleasant smile, and was ready to help me. She was very helpful by asking me what she can get for me. By looking all the delicious, creamy options that they had to offer; I went with a Cake Batter. Medium, nice, full scoop of ice cream that was just a bit smaller than my own head!:-) The ice cream tasted SO DELICIOUS, CREAMY, AND YUMMY! They also make ice cream right in front of you with whatever toppings that you desire. I chose my ice cream plain. The shop is small, clean, filled with a lot of happy customers. They had at least 5 employees working there and all eager to help you. I sampled 2 different ice creams until made my decision. Got it in a nice, big waffle cone. Chill ambiance, they also have their signature creations, make ice cream cakes, milk shakes, and fridge full of ready made goodies. Also, have few tables & chairs right outside of the creamery. I missed Cold Stone so much that I was happy to see one in the Burbank shopping center where AMC movie theatre is, along with other shops and restaurants. Most Cold Stones are out of business.:-((unfortunately. Thank you Laila, and staff. They also had one bathroom, clean. read more

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I went because I got a coupon. It's located pretty close to the AMC 16, slightly dirty inside and outside seating. The ice cream is pretty good, the service was OK. I'm guessing they are high school students who just trying to make it through the night. I'm thinking it's not worth $10 for some ice cream with something mixed in. read more

Got the founders favorite today. Used Costco gift cards. $60 for $48 online. Fast email delivery.

This was my GO TO for years. I use to be able to get a large cup for $5 now it's around $15. Honestly really crazy and you can't justify the price for ice cream. Unfortunately the price is just not worth it anymore read more

It's been ages since last time I have been to Cold Stone. Thanks to summer and hot weather I had the opportunity to visit and try new flavors. They have creat your own and signature creations. I picked signature creations since it was hard for me to decide which one to pick. Ice cream tasted really good. I really enjoyed my ice cream. They have a variety selection of ice cream flavors. Service was very friendly too. Lady who helped me explained the items on the menu and how to order, if I want to order create your own. I appreciate her taking the time and effort. For ambiance, this is a small store and there are couple of tables outside to sit and enjoy the ice cream. Store was clean and well maintained. This Cold Stone is located close to AMC movie theater and it is perfect spot to grab ice cream after or before a movie. For parking, there is public parking in walking distance. Other option is to park in the mall parking lot and walk which takes less than five minutes. read more

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2 things I love.. ice cream and chocolate!!! My sweet and quick treat to myself was the Chocolate Devotion ice cream cone from Cold Stone. It was a great mix of chocolate fudge, chocolate cake, and ice cream. The scoop was a fairly good size and satisfied me!!! It tasted creamy and flavorful. I got it in a waffle cone, which was convenient to have in a cone-shaped cup. The staff was friendly and efficient in scooping the ice cream. The location is easy to get to, being nearby the AMC next door. They also do cakes, ice cream cupcakes, ice cream pies, and also have non-dairy options and shakes. Getting what you want here is fairly quick and simple!! It was a perfect way to end the night. read more

Cold Stone Creamery - Chocolate Devotion Ice Cream Scoop with Waffle Cone - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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Modern day robbery! 3 single scoop Ice creams were $34!!!!! Stay away it's like they don't even have the prices displayed misleading consumers are their priority! Then they ask for a tip read more

Cold Stone Creamery - Receipt - Ice Cream & Frozen Yogurt Near Me - Burbank, California

This branch is under new ownership. Buyers beware! I've been coming here for 30 years. And the older lady here whic is one of the new owners was so rude and kept ripping me off on portion size! She didn't even know how many toppings each size was supposed to have. And she made me wait for five minutes while she organized the store. And then she would only put half the portion into my party size container. I kept having tell her to put more and more ice cream because she kept only filling it up halfway and so of course the toppings weren't mixed in well. Total rip off. Make sure you get what you're paying for because she will try to short change you on the quantity. DO NOT COME HERE!! read more

I like Cold Stones. I like the consistency of the ice cream, its thick and stringy. Everything is very sweet, but it's ice cream you have to expect that. The price is what gets to me. Sure the "like it" size is good for sharing, but almost $10? We got the "trick or treat" creation that's made with Boo batter, that comes with M&M's, Kit Kat and Halloween Oreos. It was delicious. Service was quick and efficent. There was not a line when we walked in and we were able to find outside seating, there's no inside seating, its more quick service. There's paid street parking and free parking garages near by and you can walk around on Palm and San Fernando while enjoying your ice cream. read more

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I was in the area, so I decided to get ice cream after lunch. I ordered the medium, "I love it" size, but should have ordered the smaller, "I like it" size because it was too much after lunch. Don't get me wrong, it tasted great. It was full of nuts, having added almonds and pecans. Rich and creamy. The employee behind the counter was great. Friendly and efficient. He greeted me when I entered and asked me how my day was going. Very polite. I was even able to use multiple gift cards, and he provided me with the balance remaining on the last one. The interior was clean. Parking situation: I parked on a side street. Free 2 hour parking. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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If you're looking for ice cream, as we all understand, Cold Stone Creamery is one of the best places to grab your cone, cup, and/or ice cream cake. This location of Cold Stone is easily accessible, right off of San Fernando Blvd., in Burbank. As all Cold Stone's, this shop offers a variety of the various flavors of ice cream, plus all of their toppings. You can also get your birthday cakes, and other ice cream orientated cakes from this business. These are always a nice addition to any party. As is the case with most Cold Stone locations, this is a small shop that is easily navigable. You go in, walk up to counter, decide on your ice cream flavor, and order it. They dish it out for you and you're out the door. This location has a couple of nice tables in front of the shop so you want to, you can sit back and enjoy your ice cream on the spot. This shop is clean and well maintained and the staff here are always nice and helpful. Overall, if you're looking for your ice cream fix, and you're in downtown Burbank, this is your place to go. read more

So over priced for the poor quality ice cream! Relying on sugar and artificial flavor more than anything else. Server was polite but still do not recommend. read more

Conveniently located next to the AMC Burbank 16, Coldstone creamery is a solid way you can satisfy the sweet treat craving. I usually come here before or after watching a movie and the line always moves pretty quickly. I try to get a different flavored scoop every time, and they all have been pretty good. You can get toppings on any scoop and they have a large variety of flavors. Staff is friendly and helpful. The prices are super high , so I'm knocking down a star. Two medium size scoops, one cup and one waffle cone cup for $22 is ridiculous. I'm just as happy getting a pint at the store for $6 No interior seating but there's plenty of tables out front. read more

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Ordered my item through Uber. I received a notification that the order was completed. The store was a little crowded. She mentioned to me that she will make it now. So the order was never completed. I found that a little interesting. Who acknowledges the item as completed. Overall the item was delicious. read more

Cold Stone Creamery - Love buy one get one free - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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Vanilla chocolate with walnuts mommy Quick service, three servers was fast Perfect location next to our movie place!!! read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Burbank, California

The Lucky Charms St. Paddy's special wasn't a pot of gold, but that's why I stick with the classics (and the stuff the staff knows who to make - I was impressed the guy didn't ask "what do you want in that" when I ordered the German Chokolatekake). Don't understand the poor reviews, it's decent ice cream when you don't over complicate it. read more

Cold Stone Creamery - Menu board - Ice Cream & Frozen Yogurt Near Me - Burbank, California

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Coldstone has been one of my favorite quick ice cream spots for the past whatever so amount of years. I love how the ice cream is so rich and creamy, and depending on who's helping you they'll give you a good amount in each serving. I have a usual go to order which is a strawberry shake blended with golden Oreos *chefs kiss*. I told the worker that I had a nut allergy and he took extra precautions to make sure not to cross contaminate things. However I don't like how the business just "washes" each serving spoon by placing it in some water and they don't really "clean" the serving area. They'll just "clean" the serving area by scraping away the visible ice cream. Other than that, I love cold stone ice cream and will always be coming back read more

Cold Stone Creamery - Strawberry shake blended with golden Oreos - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Thank you so much Josh for your kindness and support. went in here with my mom because she was craving some ice cream. I told her if she does good for the week and not eat anything bad, I will treat her, she's undergoing chemo therapy and this was my treat to her. Josh was nothing but super sweet and kind. Please recognize this man! He deserves the world and back! read more

Alright, this is probably one of the dead-est cold stone i have ever been to, but at the same time - the most miserable one. And clearly I am not the only one who came here to complaint about their staff. The staff that was there was a big guy, he already starting off strong giving me attitude when i asked for more than 2 samples. He gave me a strong glare. Given I was going to get something, he kept scoffing and rolling his eyes and looking at the owner who was training the new guy seemingly like he wants the owner to notice I was asking past my 2nd sample. A lot of the ice cream sample were either icy grainy (old), or too sweet, so I didn't want that for my to go? Also - considering they're not too busy or gaining any business, I'd think they'd be nicer about it. Then me asking for topping to add on was a huge problem too because that guy was not enthusiastic at all. He gave me the tiniest scoop for a small - as in the scoop did not even fill the cup + 2 topping. I paid total 10$ for a small and gained the most miserable experience, i didn't end up even finishing the ice cream and threw it away because I was so unhappy based on how he was acting. I'd rather go to pinkberry across the store than to go back to that cold stone again. highly do not recommend giving business to them, and I love supporting business. read more

The Cold Stone Creamery is a fun place for enjoying some colourful flavourful Icecreams. You can either create your own cup or choose from the available options . The server was helpful. Surely a place to visit on your next trip to the Walk of fame read more

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I wish I didn't even have to give them one star. I ordered a cake two full days in advance for delivery for the evening of my child's birthday. They completely cancelled on me 30 minutes before. I now don't have a cake for an expectant little one, and I don't have transportation to try to go out and solve the problem at the last possible moment on Friday in rush hour. Thoughtless and irresponsible. This store should be ashamed of themselves. read more

Visit: 2021 Review finished: 3/2024 Unfortunately I am attempting to finish this review in 2024, long after visiting this establishment so I do not recall my visit here besides giving it 4/5 stars. I love coldstone though o don't go often. I usually get Love It size with cake batter ice cream, Oreos, hot fudge and brownie pieces. Yum. read more

Really solid Cold Stone location in Burbank. For a busy area, the location gets ice cream out efficiently with ample seating outdoor to enjoy the ambience. I usually get the founder's favorite (5/5) and was not disappointed here. The ingredients were mixed well and throughly with friendly service. read more

Five* service, great staff. Product, 1* only. Prices, minus 10*. After tasting several flavors of ice cream, I found the flavors bland. No labels describing carbs, fat, etc. And no explanation of what the cold stone even does, or what it's for. It seemed to just add air bubbles. My husband liked his small peanut butter cup shake, as well he should for over $10!! This store is surrounded by those with better shake deals, like the boba shops. read more

Quick friendly service. Ordered a cookies and cream ice cream with snickers mix in for the kids and a banana ice cream with raspberry and waffles for myself and husband. The snickers were cut too large so I hope they will break candy bar mix ins into bite sized pieces next time. Was offered 2 spoons so my kids could share their cup easily before I even had to ask for extra spoons. I really appreciate that detail in service! Free parking in adjacent structure. read more

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Their ice cream is nasty . The vent to their freezer where they store all the ice cream is MOLDY. I want to throw up . They need to clean this out read more

We walked in and the yummy sweet smells slapped our noses!! This place is very clean, and the owners were sweethearts. My son is allergic to mixed nuts and dairy but they offered raspberry sorbet and they even included half a banana. We got cookie doughn't you want some and it was sooooo delicious read more

Cold Stone Creamery - Raspberry sorbet - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I absolutely loved this place. It was clean, the workers are so extremely nice and attentive and talkative, and the ice cream is DELICIOUS!! I love coming back here every time:) One of the guys who helped me out was Gago and he was so sweet and genuine. I like coming back here and seeing him:) 10/10 reccomend this location! read more

The best in town ask for George best service that moral has in town thanks for the best service

I accidentally entered right as they were about to close but the staff was super friendly and still took my order. I think the inside of the store looked pretty nice and had a cool vibe. My order was a large mango pineapple smoothie and when I tell tou that the only bad thing about it was that I only ordered one. The smoothie was sooooooo good, definitely my favorite smoothie I've ever had. read more

Cold Stone Creamery - Mango Pineapple Smoothie - Ice Cream & Frozen Yogurt Near Me - Burbank, California

This location is rock solid! Always clean. The workers are friendly and very efficient. Even when there's a long line you don't wait more than 5 minutes to be helped. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Health code violations everywhere. This place is filthy and the team preparing the ice cream are not cleaning the equipment between each customer. They ran out of basic items, dirty counters, dirty floors. read more

Cold Stone Creamery - Horribly dirty location. - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Amazing cakes !! We never go anywhere els!! Been coming here for years, the best employers and managers!!! Thank you read more

Cold Stone Creamery - Top flavor!!! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

The energy in this location is amazing. Staff is friendly and welcoming. Molly helped my party and she was awesome. She was very nice and made my ice cream amazing. Service was fast for the location it's in, great place for business. We ordered 2 smalls and it ended up being more then a small, but worth every calories. The inside and outside of the shop where clean which I always appreciate knowing how busy it was. They had music in the background which was cool. But overall Ice cream was amazing. read more

Cold Stone Creamery - Cheesecake Fantasy add whipped cream and extra gram crackers - Ice Cream & Frozen Yogurt Near Me - Burbank, California

The weather's kinda hot so I decided to buy a nice cold chocolate shake from Cold stone creamery, it was pretty good. Service was friendly and professional. read more

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I got a small coffee ice cream and some m&ms. The ice cream is not bad but paying $6 for one scoop of ice cream the scoop sure looks too small. Its just meh. I cant say it's something I will be wanting to get again. The guy helping us was nice. I gotta add a drunken crab is infront of this store so I suggest taking your ice cream to eat it elsewhere or you will smell the seafood while eating ice cream read more

Cold Stone Creamery - Coffee ice cream - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I usually have pleasant experiences at Cold Stone but this time around I was disappointed in the quantity of fruits and graham crackers in my Cheesecake fantasy Granted it was pretty packed but it still doesn't justify the fact that I barely got any berries or crackers in my ice cream read more

Cold Stone Creamery - Cheesecake Fantasy very little berries and graham crackers - Ice Cream & Frozen Yogurt Near Me - Burbank, California

It's been a long time since I've stepped food into a cold stone. I remember loving the idea of having my ice cream mixed in front of me. Cold stone ice cream always tastes fresher then Baskin Robbins. So this used to be my favorite place. On this visit we got the cheesecake fantasy Ice cream. It comes with fresh berries and graham cracker crust. As expected the ice cream was fresh and creamy. The fresh berries were a nice addition to make it taste fresh and light. My kids loved it of course. If you go and you can practice self control, you have to get the gotta have it size even if you don't want to eat that much all at once. There is only a $1 difference between the like it size (smallest) and gotta have it (largest). We were able to share with 3 people, the sweet girl at the register was nice enough to give us extra cups and spoons to make splitting easier. Parking is in the structure adjacent to the AMC 16 theatre. read more

Love them! Good customer service. It's a bunch of college kids working and they have always provided good customer service. The ice cream is always delicious. read more

I haven't had Cold Stone in months and was really craving it tonight, so I decided to try out this location, and it was good. I really wanted the boo batter ice cream, but they were sold out, so I settled with sweet cream( the best flavor, no question about it). I ended up adding kit kats, birthday sprinkles, and graham crackers. Service was good, especially for foot traffic picking up. I think it took about 15 mins to total, so not too bad. Although I created my own, there are many different flavors and combinations to choose from. You can make your own shakes too! Also, about this location, I don't think there's wifi but there is outdoor seating right out front and more seating since it's technically in a plaza. This is a great option for dessert or a sweet treat after watching a movie at the AMC or a treat after B Dubs or the other dining options, or if your just up having sweet cravings like me read more