0/10 I do not recommend. Horrible experience. Drove 45 minutes to have unexpected guests (ROACHES) join our table. I was the last to join the birthday dinner but as soon as we saw this, I canceled my order. I couldn't stomach eating here and seeing roaches crawl around our food was extremely gross. Birthday dinner ruined. Guests at the table next to us were experiencing the same thing, we asked if it was roaches too and they said yes. No manager or server could be found, had to get up and go get one and when I asked if this man was the manager, and said "we have roaches at our table, there's roaches crawling around our food his response was "Well, what do you want me to do? Do you want me to go get it? What do you expect, we're near the Bayou." Such an unacceptable, nonchalant piss poor response. There was no apology nothing from anyone. As we were leaving I told the manager I was disappointed in how he handled it because he didn't offer an apology, nor did he offer to move us, nor did he comp anything and now it's after 9pm and we are left scrambling to find another place to go. Although, I arrived late, it was already a red flag of things going downhill, it took over 30 minutes for my party to get their food, it came out as I was arriving and then they had to send it back multiple times because it was cold. Cold steak, cold meats, cold mashed potatoes, cold Mac and cheese. Something as basic as keeping food at the right temperatures and serving it at the right temperature was an issue. The owner only reached out when he saw a video about our experience go viral and offered a fake apology which was followed by lies that we promised to take it down if he comped us. We had no such conversation as you can see by the screenshots below. The owner was not present and disturbingly continues to spew lies about our experience and discredit or remove Google reviews and fb reviews, so we are posting here because we know the integrity of the Yelp community. While at the restaurant I told the manager he hadn't handled it well and that at the very least he could have come over to our table, apologized, offered to move us but he did nothing and we were respectful, didn't cause a scene to disturb other guests but it was not a good experience and still paid the full tab without an iota of a sorry. He reiterated "Well, what do you want me to do we are near the Bayou, and I said Sir, these are not tree roaches? These are German roaches, do you think that's normal?" He simply went on and didn't care. I was floored at his response and told him , I was respectful and asked how he could be so unprofessional in the age of social media where all it takes is us sharing our experience and one Titkok and his response was "We look forward to it". There are so many amazing restaurants and this one missed the mark and failed horribly. I reported it to the Health Dept . Traumatizing experience having to shake out our clothes to make sure we didn't bring any roaches home. These were German cockroaches not tree roaches, once they are crawling around the food when food has been served on the tables, Houston, we have a problem. This place will never ever get my business and take this review as a real review by a real person. Bad service and horrible experience. A week later, I guess the owner is still "looking into it" when he has the card info of the guests who paid to refund them but hasn't. We won't be bullied or discredited. Videos don't lie.
EDIT 7/20 in response to Daniel. More lies you definitely don't show US eating anything from this nasty restaurant after this happened. I refused and wouldn't dare. I have standards and City Cellars service at this instance failed and was below my standards. So, I have no idea what your food tastes like but based upon the reviews of those on TikTok it sounds like 99.9% are saying the same thing, I didn't miss anything. Bad service and bad food service . Your energy may be better spent addressing the issues at this new location and making sure your food is food is at the temperatures it's supposed to be and roach free. The Health Dept made a visit and showed that City Cellars didn't even have rice at the temperature it should have been at and it had to be fixed on site. We can post a recording of that visit as well. As you can see ladies and gents this sassy response is what Daniel will give. Unless you want an owner trying to spew lies about the customers experiences find a better place to go. I don't see this place being open much longer. Haven't received any cease and desist anything from you nor anyone else. Haven't said anything wrong about our experience. We won't be removing anything. We don't be bullied by someone like you. At this rate, I foresee this new location closing soon as well. read more