Hey GM Brenda, this was a brutal experience. I specifically downloaded the app and placed a to-go order for efficiency. Order placed at 11am sharp for an estimated 11:26-11:31am pick-up. I arrived promptly at the Chili's To-Go entrance at 11:26am and 8-10 employees were sitting down, partying with food, drinks, and pie. I was greeted by an employee who told me it'd be a couple minutes. It ended-up being a 20 minute wait because THE ORDER WASN'T EVEN STARTED UNTIL I ARRIVED. This is completely unacceptable. The manager on duty was nice and apologetic and gave me $25 in gift cards. Sorry--not good enough. I'm calling you tomorrow. read more

It's Chili's! Reliable, consistent, inexpensive. The staff was great and the place was clean. No complaints about the food. Doesn't quite have the charm of a mom and pop but for a big corporate restaurant it's not bad. I like this location on Hopyard. read more

Chili's - Tex-Mex Near Me - Pleasanton, California

We love Chili's! Always a great atmosphere and perfect for cheap drinks and bottomless chips at happy hour. Service was great - super fast and attentive. Will definitely be coming back! read more

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For food and kitchen service 10 thumbs down!!! As for our server Nate, he's so professional and very respectful!!! He literally lighten the mood for us...so thank you Nate for your outstanding customer service!!! It's a late post but it had to be done. See for yourself why this will be our last time here. I was served with the bottom part of the salad, like how am I supposed to eat the root to the lettuce head and then to hear the kitchen crew yelling WHATS WRONG WITH THE HOUSE SALAD!!!! Then I had the shrimp pasta but yet it came with the breading to the chicken which I didn't order it with!!! Third strike was, my husbands food finally came out after our kids ate their food plus dessert....This will probably be our last time here! To our server, keep up the good work and to the kitchen crew, y'all need more than help!!! read more

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This is the best Chilis we have ever been to. Super fast service yet very delicious quality food. This was a great first impression and we will certainly be back very soon. Thank you to the chefs and our waiter. read more

It's Chili's, a decent place to come after work for a drink and some appetizers or participate in the $5 margarita. It was fairly quiet on a Friday afternoon, so my coworkers and I all met here for a drink after our meeting at work. It wasn't too busy or crazy, so we all enjoyed drinks and appetizers. The drinks are strong and the food is decent, yet underwhelming. You know what you are getting here, and like with any chain restaurant, the service can vary from day-to-day. Our server was pretty nice and attentive, we had a large group and he got all of our drinks right! I would definitely come back here for drinks, but not necessarily food. I wasn't enticed by any items on the menu. read more

Chili's - Tex-Mex Near Me - Pleasanton, California

This is bad and they should feel bad. We've order delivery twice, both times items were missing. First time we ordered the ribs were okay, at least they had bbq sauce. Fries & Broccoli were missing & the Cole Slaw was OLD! But I thought, let's give them another shot..... //LeSigh - I dunno why I do this to my family// Once again the Cole Slaw tasted expired, loaded potatoes were old, cheese was HARD! Ribeye was not only chewy, you could tell the meat was old - it had that rancid funky taste (this was our first time ordering a ribeye from here). Ribs, no BBQ and for the most part dry, to where you wondered if you were chewing bone or wanna be meat. Where was the broccoli?! Can't say i would order from this place again nor recommend it. Definitely better off ordering elsewhere. read more

This is a review of the chili's happy hour. First off I wanted to say I wanted to try a new happy hour so had gone to Faz to try them because I had heard they were good but unfortunately we decided not to stay there because they don't do mixed drinks only wine and beer. At this time it was already past 6 so most places their happy hour ends by 6. Decided to go to chili's nearby by this time it was 6:30. It took a few minutes for a hostess to come by but eventually we got seated and They were still having happy hour until 7 pm so we got luck. We ordered 2 drinks and - appetizer. Drinks were good tasting appetizer was ok but would have liked my buffalo Wing's spicier. Will definitely back they have $5 margaritas and decent happy hour prices read more

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These people are wasting my lunch during a service time. They got one person and they're not even checking the floor for 10 minutes and then I'm supposed to sit here and wait for my order and everything if I could give you zero stars I would. I don't have that much longer to wait so I left unfed because of the service. Tell me again how you're going to beat McDonald's with a team of that don't take orders even if you walk in and stand there and wait for them read more

Very friendly staff and fast service. Very casual and great food. Prices are reasonable

Chili's is our favorite place to stop on the road. The three for $10 gets you a drink, a salad, and an entrée. There's a good selection of entrées. Also have a two for $25 for two salads, and entrée, and split a dessert. The desserts are quite large. We ordered: $5 Margherita special Steak, medium rare Margarita chicken Cajun Chicken pasta Child plate Grilled chicken bite with steamed broccoli Grilled chicken fajita I can say that Chili's has a great drink selection and the margaritas for five dollars are really worth it. They have a monthly margarita special for five dollars. The steak was cooked perfect. I opted for $4 up charge to 10 ounces. The side I chose was steamed broccoli. My son said the Cajun pasta was good. Everyone enjoyed their food. The server was nice, but the food took a really long time. I had to ask about it 2 times. Also, the desserts that came with the dinners, took forever. The server dropped off the check, and I had to remind her that we have not had a dessert yet. Prices are great, food is really good, and margaritas are perfect. So if you're not in a hurry, this is a great place. read more

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Chili's is criminally underrated. The 3 for me deal for $11 is incredible and dare I say it, better value than even In n Out. The smash burger is huge and has crispy edges on a large and juicy patty and comes with fries! The appetizers whether you choose a soup or chips n salsa is good value as well. Chips were light, fresh, and crispy. The soup is pretty good as well with the chicken enchilada or cheesy baked potato. On top of it all you get a drink with it. I highly recommend the mango ice tea. Service is also very good. Our server kept checking on us and asked us for refills on our drinks. I almost don't want to write this good review to keep it a secret. Watch out though, I am going to get so fat eating here! read more

Smash burger undercooked not good at all burger was also extremely greasy I know burgers should be somewhat greasy but this was so greasy it basically dogged up my bread and the entire burger fall apart easily. Would not recommend this location to anyone read more

Chili's - Smash burger uncooked, extremely oily and fried were cold not fresh tasting because of old grease. Will not recommend this to anyone. - Tex-Mex Near Me - Pleasanton, California

Pretty much everything is bad, food especially! Everything served lukewarm as well. Will only return if desperate for food read more

I am a Chili's fan and always enjoy their menu options. This location is getting long in the tooth and needs some updating to clean things up. Sat at the bar and it's surface was sticky. Love their Margarita chicken sided with chips, salsa and a cold beer! Service was prompt & friendly. Pricing is downright frugal as dinner with a beer and tip was under 20 bucks! read more

I normally don't review chain restaurants, but this Chili's has gotten a lot better over the years. In the past, their service was known to be pretty slow; but I have noticed that they've hired newer staff members and more employees too that has really improved the quality & speed of service. I come here often after my softball games that are held in Pleasanton. Chili's are one of the rare sit-down restaurants in the nearby area that are still open past 9pm on a non-weekend. I noticed that their new staff members are younger and more attentive than before. I've been very impressed with how often they check on our table and how frequently they'll refill our drinks. The food also seemed to have improved in quality, and the entrees comes out really quick too. I also really enjoy Chili's current 3 for $10 deal; where you get a beverage, an appetizer and an entree for only $10! You can't beat that for dinner. With their prices, improved quality on their food & services, I have become a frequent customer as this specific Chili's in Pleasanton. read more

Chili's - My receipt for three people; as of May 27th, 2019. - Tex-Mex Near Me - Pleasanton, California

The food was ok but Juan our sever was great! Everything came out smoothly and he accommodated all of my requests. It was my niece's birthday and all the servers came and sang her happy birthday it was so sweet! Very happy with the service and the chocolate molten cake read more

Mateo was fantastic and the service was great. Fantastic vibes and a lovely environment

My friends and I just ate here, Mateo was our server and he was so polite, and on top of it! He made our experience amazing, and brought us nothing but the best service. Because of him I will be returning to this Chillis. read more

Fairly empty on a Sunday night. Made a quick decision to come here for dinner. Easy parking, no lines. Ordered a shrimp and chicken fajitas, and the order came out pretty quickly. Did not have any beans but instead extra rice. The shrimp and chicken were cooked ok - everything kind of had the same flavor. The drinks were right on target, though. The brown rice tasted a little funny - I was expecting Mexican rice - but oh well. All in all, it was an ok meal and a reasonable price. read more

Chili's - $5 margarita every day in December - Tex-Mex Near Me - Pleasanton, California

We are Chilis fans and have been to many chilis in different states this one was horrible. food portions are way small the side salads were half filled mainly croutons. the pasta tasted horrible had shrimp i did not ask for shrimp. the cheese was old and hard just gross i could not finish it wasted money! salads were served then fifteen min later drinks. refills were slow to come. plates were brought out by a young hispanic who did not know english. this place is a mess! if you have a bad experience here please report it to corporate! read more

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Went to Chili's for dinner and the service was great and our food came so fast. Great job Chili's! read more

Chili's - Philly Cheesesteak sandwich - Tex-Mex Near Me - Pleasanton, California

My son and I had lunch at this Chilis today. Worst experience i have ever had. Walked in and wasn't greeted for 5 minutes. Completely ignored. Then was finally seated, wasn't asked if we wanted a drink, wasn't given any silverware. Then as other guests were greeted and seated and served we were ignored. 25 minutes went by...my son finally said something and the manager puts her hand up...says just a minute. 5 minutes later she comes over and takes our order. 15 minutes later our food arrives and it's wrong. Plus cold. Never ever going back!!!! The burger was not fully cooked..I'm so disappointed read more

Had mixed fajitas at the bar. Really pretty good. Tortillas were grilled perfectly and meat was tender. Good meal.

My husband (then fiance) and I came to Chili's for our rehearsal dinner with both of our families and some friends. We had the most seamless planning process with the managers here, but most specifically Angelica. She was incredibly accommodating, and so excited we were having our rehearsal here. She even let us make custom menus and bring in signs and decorate. On the day of the dinner, we were absolutely in AWE about how much Angelica had done for us. She had purchased us decorations, made goodie bags for us and our guests, and even had bought little activities for our guests to do! We were absolutely blown away by how attentive she was to our vision, when we genuinely didn't expect any of that and we were so grateful. They even gave our tables free chips and salsa! Unfortunately about 15 minutes into our time here, the power went out! It was a blackout through most of Pleasanton. A totally freak accident and it was no one's fault but we were definitely bummed we didn't get to experience more of Angelica and Mateo's amazing service! The staff were SUPER apologetic, and while we tried to wait as long as we could for it to turn back on, we ended up going somewhere else. Angelica was so kind as to let us take the decorations she bought so that we could decorate the next place we went to. I hope there's another occasion where we can host an event here, and if there is, Angelica is the FIRST person I'd call. Thank you so much Angelica and Mateo, we will be back soon!! read more

Yikes, it smells like someone is doing drugs inside, the bathroom is flooded, my seat at the booth was broken and then two bites into my corn in the cob I found a cockroach. I notified the waiter and they asked if I wanted to order anything else. I said no thank you, no more cockroaches for me. read more

Chili's - Bugs on my corn on the cob - Tex-Mex Near Me - Pleasanton, California

My family and I do not indoor dine much. I have an elderly mother who I am still worried about passing any type of virus to her. I know that I should not be afraid but I still do not want her to get sick from some thing I bring home. Because of this, I'm very selective on where I eat and which places will accommodate me. Chili's in Pleasanton not only accommodated me, but they made my family time Memorable. I really enjoyed myself. I asked Adrian if it would be possible to sit me and my family in a separate location and he accommodated me with no questions asked. Additionally ,the food was amazing! I ended up ordering the ribs with Dry rub and they were so good! My wife ended up ordering chicken strips and they also made to perfection! I personally want to thank Adrian for taking care of me and my family. I will definitely come to this Chili's again and again. Thank you Adrian, and crew! read more

That was an incredibly disappointing experience! I was staying at the hotel next door and figured this would be a quick, easy takeout dinner. I ordered online and headed over at my estimated pick up time. Then I had to wait an additional 20 minutes or so. I finally got my food and headed out and opened it up to find a live cockroach in my fries. I will say the staff handled it professionally and refunded my card and got me a new meal. Just very disappointed that an established restaurant in a nice area would have such a large (and disgusting) problem. Probably won't ever be returning to a chili's. read more

Chili's - Cockroach - Tex-Mex Near Me - Pleasanton, California

So I had been coming to this location for several years before it took a hard dive into terrible. I took a chance on chilis pleasanton today and am so glad I did. Place had been cleaned up at least on customer side. In 25 minutes I was seated, served, inhaled the sandwich I came for, and paid on the kiosk. Perfect for a quick lunch. I had the buffalo chicken ranch sandwich, best thing on menu. Nice server, just need more of them. Keep it on an upward trajectory chilis pleasanton! read more

We had a party of 7 (4 teens and 3 adults). We all ordered the 3 for me deal which comes with a main dish, a drink, and an appetizer. Service was fantastic and quick ! Food was great for the price, everyone was happy and satisfied. I'd say it was a good portion size since the teens that ordered burgers could barely finish and they normally can eat a double double burger at In-n-out in less than 5 minutes. Drinks were unlimited refills which the kids LOVE and our server came 2-3 times to refills those drinks. It was great ! Would definitely come back again. read more

Came here to celebrate our son's first month, and we were impressed by the service. Everyone is nice! The building could use some reno, but for the food and the price, that's forgivable. read more

Fast and stellar service. Sat in the bar. Waitress was phenomenal. Quick and attentive. Super friendly. Highly recommend this place. Stopped here on the fly on my way back to LA. read more

Everthing was good. Drinks, food, and waitress. I was pleasantly surprised. There were 4 of us so we ordered a lot, we'd been shopping!

Chilis is the best food place. it's a vibe in itself.. The mukbangs i watch at night make me crave the chicken krispers. today i went. and don't get me wrong, it was a vibe. The waiter was kind, gentle and caring. We ordered drinks first. i got a coke. the service was good as it came a couple mins later. although when i tried the coke, it tasted disgusting. it tasted a mix of chemicals, hose water and a small little sliver of a the actual coke taste. i don't know if the cup didn't get washed properly, or the coke machine is growing mold, but either way i didn't drink much of it, i only drunk it because the crispers made me parched. The krispers came a short while after and we all feasted. the first impression i was a little distraught , as the chicken didn't seem cooked all the way. a couple bits in it tasted fine, but it wasn't the crispness i dreamed it would be. the barbecue sauced tasted like shit but none the less it got me through the afternoon. overall it was a pretty nice experience and will definitely be going back. read more

Food was good, I did the curb side pick up couldn't have been easier looking forward to trying them again, looking in from the the curb side parking it looked nice. read more

Service to be seated can be a bit slow, but it is apparent that they are short staff. Even with that, the service is always great and so is the food. The manager and staff seem to work very hard each time we are there. With having a short staff, they do the best they can and it shows. read more

Good food and service. The smash burger, fries, chips and salsa, drinks, etc. were all on point. The fried chicken sandwich was on the oilier side, but it was still good. Their chicken enchilada soup may not look appetizing, but it tasted amazing. The young man who was our server was polite, attentive, and willing to assist with any special requests we had. I would return to this location in the future. read more

Pleasanton Chili's service went down hill. I used to like coming to this Chili's, but the service become really bad. Waited over 10 minutes to be seated at 2:30pm, but it seem the waiter just didn't have time to set customer to open table and doesn't realize 3 customers are waiting to be seated. So we decided to leave and will never come back to any Chili's remaining open in California. read more

I remember Chili's as a place that had an upbeat ambience. I went to the one in Dublin/Pleasanton last week, and there was not any upbeat there at all. No one was smiling, the customers or the wait staff. no hose for 10 minutes and look on. The host face was 100 what are you doing here? What do you want?. read more

Had an amazing meetup with my buddies at chilis this fine evening. We made it just in time for happy hour and I was seated very quickly. We got mostly attentive service overall. Chilis was popping and the beautiful Christmas decorations were still on display. 3 or us ordered a 3 for me and 2 split the triple dipper. What a feast we had. I also enjoyed that you can add guacamole and queso to the 3 for me when you select chips and salsa for only 3.99. We had an overall great time. However, two of my buddies mentioned that when they went to the bathroom the floor was like a slippin slide. Luckily they made it out without any damages. Other than the near disaster in the bathroom, we had an overall great time. 10/10 would visit again read more