Please read before ordering. My husband and I got very sick after eating here, with what felt like food poisoning. There was only one person working, handling both food and the register. I called the owner the next day. He apologized but didn't follow up or show much concern, even after I mentioned we considered going to the hospital. I missed work, and even my child had stomach pain after a few bites. I won't be returning to the Pleasanton location. read more

Have enjoyed the product from this store for years. Currently reside closer to the bay and made the trip to have a cheese steak. Never disappointed. Staff is helpful and patient, facilities are clean and well kept. The outside seems to be clean as well, even though it's a larger parking lot. Bread is fresh, cheese perfectly melted and the jardiniere was not too spicy (for this 77 year old) and meat not over cooked. Made me leave for the east bay back home with a comfortable feeling in my tummy. I've had the original back in Philly (yeah.. Boff em) and this does me just right!! Keep it up... read more

I had the original combo with sweet peppers and it was ready fresh and hot within minutes of placing the order online. The store is clean and has plenty of seating and clean restrooms. My order was not immediately found because it was assembled as a Doordash pick up otherwise I would have given 5 stars. read more

The Cheese Steak Shop - Pulling up to get some lunch - Sandwiches Near Me - Pleasanton, California

Road trip back from Monterey and stopped in here. Bread was soft, food was hot and delicious. I got a Philly with steak, wiz, onions, and hot peppers and a side of fries. You can add a seasoning to fries. I added garlic and Cajun. Omg ssssooooo good. Wish I read that you can order half because I couldn't eat it all. Definitely Would recommend this place. The staff even remembered my name and hollered a thank you by name on my way out. read more

The Cheese Steak Shop - Sandwiches Near Me - Pleasanton, California

The cheesesteak is delicious , better than Pat's and Gino's in Philadelphia ImO ! Service is always great and is a must every time I'm in town ! read more

The Cheese Steak Shop - The Philly King with steak fries and a side of nacho cheeese ! - Sandwiches Near Me - Pleasanton, California

Delivery order. Sizzling pig was, juicier than it looked. Onions and cheese only. Tots were overcooked, too crispy. I'll go back or get delivery again but they need to work on how long they cook their tots. read more

The Cheese Steak Shop - Sizzlin' Pig Tater Tots - Sandwiches Near Me - Pleasanton, California

Why would you guys have AI take phone orders? It doesn't work at all! I tried placing an order and it was messing up! Then when I requested a live person the phone hangs up!!! Stop being lazy and go back to having a live person take orders!!!!!! This shit is ridiculous read more

Great cheese steaks. Chef Made sure to get order correct. The ambuiance can use better music. And TVs worth watching? Edit: I just noticed I left a 1 star when I meant to leave a 5 star. I'm so sorry guys! Thanks for the reply though! read more

I placed an uber eats order for pick up. The app said it was ready when it wasn't. Not a big deal since I like picking up right away, when the order is ready. It was lunch time and they were pretty busy. That's always a good sign. We got a king classic Philly cheese steak and a large curly fries to share. King means 50% more meat and cheese, the bread is the same as the large. Curly fries were tasty and crispy. Overall, decent food but it's pricey for a sandwich and fries. read more

The Cheese Steak Shop - Sides menu - Sandwiches Near Me - Pleasanton, California

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Ordered for pick up. Easy location to find. Located in a plaza with shared parking that can be busy but there's a lot of spaces. They had some chairs/tables inside. I ordered the most basic of the sandwiches and it was great. Lots of meat, and sweet peppers. It was like eating a sloppy joe tho. The filling wouldnt stay in the bread so I kept having to scoop it back into the bread, meat has lots of flavor and cheese is gooey. Get lots of napkins and a fork or spoon. I chose steak cut fries, if you love fries, get extra. Don't know if the curly fries would have came with more. Combo came with drink. Paid $17 which is wild but I was satisfied. read more

Food was under seasoned and bland, very little onions on my cheesesteak and small portion on steak fries as if it was a serving for a 4 year old, meat portion was very little. Also the kid taking my order was very rude. Noticed he was the same to the other guest after me. Need to also teach him proper hygiene (touching face and the cooked food being served). Not sure if he even has a servsafe certificate. Not coming back here and hope they fix this. Good customer service goes a long way. read more

Great service and sandwiches! Ordered curly fries and onion rings with the sandwiches.

First time at The Cheese Steak Shop in Pleasanton and it's a winner. I was craving a Philly cheesesteak, this is the real deal. The bread was fresh, the steak is juicy and well-seasoned, and the cheese is melted perfectly. I ordered the classic with provolone and grilled onions, but the mushrooms and sweet/hot peppers take it to the next level. Staff is friendly and quick, even during the lunch rush hour . The place is clean and has a casual. Portion sizes was good-- you won't leave hungry. Definitely worth a stop if you're in the area. read more

New GM, Sej made our sandwiches and the were amazing. He was kind enough to listen to concerns I had had from a previous time. He promised me it would be good and that he'd make it himself, he was right. I greatly appreciate he's efforts & service. Thank you Sej read more

Ordered some steak and chicken sandwiches. The flavor was excellent and the sandwiches had a good ratio of peppers to cheese to meat. Bread was perfect. All in all it was very good. Why the dual star beatdown? Laziness. When multiple sandwiches are ordered "to go" why can't you take the time to get out a black felt pen and check the box on the wrapper for which sandwich is what? Now everyone has to unwrap and open up the sandwich to see who gets which one. nobody was happy having to take a sandwich from somebody that has already been pawed through. read more

The Cheese Steak Shop - Label the order. Don't make customers work harder than they need to. - Sandwiches Near Me - Pleasanton, California

I live about an hour away and every time I come home to visit I most often come to the Cheese Steak Shop to take treats home plus a little extra for leftovers. When I walked in, I was greeted by Sej with a beautiful smile that was infectious. He renewed my faith in what real customer service looks like.......feels like. I felt valued as he assured me I could have extra sweet peppers. The way Sej packed my food to go ensured that it would not sweat or end up soggy. After all it is his shop. The food was delicious and reminded Me. Thank you......... read more

Ordered my food at 3p for lunch and it was done being prepared till 4p. So i had to cancel it since i had to go back to work. Crazy

I have ordered food from the Pleasanton location many, many times over the last few years and never had any issues with the quality or freshness of the food but tonight our sides of onion rings and garlic fries were of extremely poor quality. We ordered a large order of the onion rings and all of them were except for one of the rings were burned and almost blackened. Additionally, our order of garlic fries were way overcooked and extremely dry, which is not normal for Cheesesteak Shop. The sandwiches were fine. I am extremely upset that I paid good money for food that was subpar and almost inedible, and no longer trust getting anything other than the cheesesteak sandwiches from this location. I plan to contact their corporate office as well to provide feedback pertaining to my experience. My advice to this location is do better. There are plenty of other restaurants us customers can spend our money at. read more

Stopped in yesterday after not having a Philly cheese for over a year slightly disappointed I ordered the original with everything. It was a little dry wasn't that flavorful usually it has a lot more flavor. It's a lot juicier, but I mean wasn't bad but definitely I was expecting more. I was expecting it to taste a lot better. I might would try that place again, but I'll try another location to see if maybe they just change the way they're doing things, but for the price point it was worth it. I think I got that and a side of fries which were very good I got the seasoned fries. They were good. The service was great. Everybody was very nice and the restaurant is nice and clean.. read more

This location is clean and they have great customer service as well. I usually get their classic chicken Philly KING size. I share it and it's big enough for 2 people with an order of steak fries for each too. I've had their steak classic Philly and it's very good but their chicken is the best. The curly fries are tasty too. Definitely better than other places that have philly sandwiches. read more

The Cheese Steak Shop - Classic chicken philly with grilled onions, cheese and mayo 10/10! - Sandwiches Near Me - Pleasanton, California

Yummy!! We came for a birthday party of about 8 people. Plenty of parking, but wouldn't recommend for large groups since it's a bit small, but the service was nice! We got the pizza and philly cheese fries and both were delicious. I think because we got a large group it took awhile, but we were definitely hungry by the time we got our food. Looking for some Philly cheese steak definitely a good idea to stop by! read more

The Cheese Steak Shop - Pizza Steak and Philly Cheese Fries - Sandwiches Near Me - Pleasanton, California

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I'm a cheesesteak snob. I'm from the New York, New Jersey, Philadelphia area. This is an excellent cheesesteak. Full of flavor and didn't need a drop of ketchup. A little teriyaki sauce cooked into the steak and it would pack even more punch. Thank you. read more

The food is delicious. This is the closet you can get to Portillo's. I love the the cheese steak sandwich with sweet peppers and hot peppers. Also, I got the curly fries. Everything tasted really good and fresh. The service was fast and friendly. The ambiance is clean but small. I would recommend to take to go because does get busy so depending on the time of day. Just a popular and tasty treasure. read more

Simple and satisfying. I was pleasantly surprised with the Cheese Steak Shop. So much so that I've already been there again. Cheese steaks are simple, and yet they are frequently disappointing. Here, they were made fresh, the ingredients all tasted good, the spicy and sweet peppers added some balance, and the soft bread was the perfect vessel. It's a decent choice when you want a quick and casual bite (as long as you are willing to not worry too much about the calories...) read more

My Nana and I ordered 2 sandwiches, curly fries for pick up: * King size classic philly with steak * King size classic philly with extra steak. * curly fries Both of our sandwiches were a HUGE disappointment. It was so soggy, sloppy and carelessly made.. The bread was mushy. Both of our sandwiches were mostly sweet peppers and onions, no hot pepper whatsoever. Only half of my sandwich had cheese. There was hardly any steak in any of our sandwiches, even though we paid an extra $4.50 for extra steak. I would say it was 90% sweet peppers and onions & 10% steak. The almost non existent steak tasted flavorless. We ordered 2 King Classic Philly Cheese Steaks, not 2 king Sweet peppers and onion sandwiches. The curly fries were good but I mostly got small potato sticks, and a few curls. I was looking forward to supporting this business but I feel very disappointed in the quality of their food. Serving us a sweet pepper and onion sandwich is unacceptable... read more

honestly from the moment I walked in it felt welcoming and had that pop up dive-in that almost guaranteea you good food. then You get to Meet Sej who is just so awesome and so fully of positive energy its contagious! I was impressed before I even got my food.. then the food was CRAZY GOOD!! SOLID 9/10. spices and textures were on point every bite read more

We were greeted with a smile when we first walked in. The store was pretty vacant, so our food only took five minutes to be served. I ordered the hoagie with grilled onions and sweet peppers (as you can see in the pic). The hoagie was great, it didn't just taste like beef and cheese, it had flavor and texture! By far one of the best cheesesteaks I've ever had! Overall, The Cheese Steak Shop has a welcoming atmosphere and amazing sandwiches. I will definitely be coming back here. read more

The Cheese Steak Shop - The Hoagie - Sandwiches Near Me - Pleasanton, California

We had a wonderful experience grabbing takeout from The Cheese Steak Shop. The young man taking our order was kind, informative, and beyond patient with us. The food was GREAT!! Very large servings and FULLY loaded. Though we did not dine in, there were some great seating options for while we waited for our food and we will definitely dine in next time! read more

The Cheese Steak Shop - Classic Philly - Sandwiches Near Me - Pleasanton, California

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ORDER THROUGH THE PHONE ALWAYS *IT GETS BACKED UP DURING LUNCH TIME* This is like one of the closest food places in my heart I consider a food "joint" because they aren't really around my area in the Bay besides where I live. And all the employees there know me and provide great service to me at all times. Not much ambiance due to it being small and they have two TV's running live sports and analytics 24/7. I'm assuming this is a Angsty young adult. But there has been a new hire or someone new I for sure haven't heard of taking phone calls and their attitude is not the most welcoming.. Haha sounds like they don't even want to take your order on the phone. Overall, great store, good eats. It's on the list of "when you just want something that's taste the same every time but is good as hell" so it's up there with IN-N-OUT when it comes to consistency Vibe: 6/10 Food: 8/10 Employees: 7/10 would give it a 8 or 9 but the new hiree's got some piss in their cereal everyday Affordability: 5/10 it's fairly priced but a cheesesteak always gonna be taxed if it's not from philly read more

This place is inconsistent. I get a king sometimes it looks like a king and sometimes a regular. The portions keep getting smaller and smaller. I pay more for less portions...shrinkflation. Before a king size would be super big, now most of the time it isn't. I don't usually write reviews, but this has happened time and time again lately. Inflation is real and this just makes me want to eat at home more read more

The Cheese Steak Shop - Sandwiches Near Me - Pleasanton, California

The food is good took a while - because of door dash orders service good just a little slow. Ambiance- music was good and able to talk over it read more

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I placed a DD order at this shop on 10-1-25 at apprx 6pm the young guy that answered the phone VERY VERY RUDE and he forgot items in my order...would not recommend. -10 on customer service at this restaurant proceeded to inform me how busy they were WE ARE ALL BUSY but I always maintain great customer satisfaction read more

There sandwiches are addictive!!! I probably get them several times a week. The flavor is perfect!

That was a Very poor quality sandwich. Why does your "steak " taste like poor quality ground beef? Cheese steak shop is not longer "habit forming" as their motto states. It is more like. Rehabilitation for cheese steaks to get off the stuff. There are fundamental issues with this sandwich chain. Too bad cause I used to love it. Not sure how one can go about ruining. Cheesesteak but the chain had indeed. Can't even compete with subway"s and that says something. read more

Amazing cheesesteaks TOP of the LINE! Excellent service Sej was a huge help everything there is fire my one suggestion look into making a house jalapeno sauce! read more

Sej is the dopest dude ever, been in Philly before and this is the closest thing you can get to. CUSTOMER SERVICE IS A1

I have been coming here for years. Within those years. I seen the place flipped owners a few times. Today I went there as soon as they opened. I ordered a Philly cheesesteak with mushrooms , spinach and onions with the peppers. I also added extra mushrooms for $1.39. The Philly cheesesteak it's supposed to be made with beef flank's well the first thing I did see is that they put two hamburger patties on the grill. When I got my sandwich. It wasn't as big as it usually comes. And because I've added extra mushrooms it should have been a little bigger. The quality of the beef was not good. I didn't see my extra mushrooms or onions. I was very disappointed because this is not what I have remembered. The mushrooms was not sliced up It was minced. So tiny that I can't see the mushrooms. Will I return? Probably not. This place is not as good as the last 2 previous owners. read more

The Cheese Steak Shop - I have been coming to this Philly cheesesteak for years. New owners again. Not as good as I remembered. Lacking quality - Sandwiches Near Me - Pleasanton, California

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I've tried many Philly cheesesteak shops in my life and by far this chain is the best, especially in the Bay Area. I went to the one in Pleasanton today, and really enjoyed my Philly cheesesteak with curly fries. The Philly cheesesteak I had was the original and small size. I had all the peppers and onions added. The meat inside of the Philly cheesesteak was very tender, moist and juicy. You could tell it was a good piece of beef. The bread was fresh and soft, and the cheese melted perfectly on to it. This was all cooked with onions and I added the peppers to it. It was the perfect Philly cheesesteak sandwich in my opinion. I always order the curly fries because they do have a kick to it and with ketchup it is fantastic, no other fast food restaurant can match their curly fries. When I want to indulge in something that I really enjoy and get off the diet, this would be my go to spot. read more

The Cheese Steak Shop - Small Philly cheesesteak with curly fries - Sandwiches Near Me - Pleasanton, California

Surprised to see a steady wait for this place Because it was dark from the outside and looked closed. The shopping center was pretty dead. The cheese steaks are delicious here!! There were two people in front of us in line, another two waiting for their food and when we walked out with our order, the line continued. read more

The Cheese Steak Shop - We split a king size cheese steak. Yum. It's wasn't quite cut in half, this was the smaller half - Sandwiches Near Me - Pleasanton, California

Love this place! The owner, Sej, is super friendly, and the staff is always cheerful. The sandwiches are amazing--fresh and flavorful every time. And the curly fries? Absolutely to die for! Highly recommend! read more