Have enjoyed the product from this store for years…read more Currently reside closer to the bay and made the trip to have a cheese steak. Never disappointed. Staff is helpful and patient, facilities are clean and well kept. The outside seems to be clean as well, even though it's a larger parking lot. Bread is fresh, cheese perfectly melted and the jardiniere was not too spicy (for this 77 year old) and meat not over cooked. Made me leave for the east bay back home with a comfortable feeling in my tummy. I've had the original back in Philly (yeah.. Boff em) and this does me just right!! Keep it up...

Please read before ordering. My husband and I got very sick after eating here, with what felt like…read morefood poisoning. There was only one person working, handling both food and the register. I called the owner the next day. He apologized but didn't follow up or show much concern, even after I mentioned we considered going to the hospital. I missed work, and even my child had stomach pain after a few bites. I won't be returning to the Pleasanton location.

This location is one of the last standing businesses in the Tracy Mall. Honestly probably carrying…read morethe mall at this point, alongside the Cinemark. The food court is now mostly quiet and very empty, so not a lot of noise compared to maybe a decade ago. I have came to this Charley's probably around 20 times and finally going to give them a review. Although the price is a little up there, it's worth that value due to good portions. Not once have they messed up my order, and food is always good. Love their lemonades too. Service is decent, not the best, but it passes the basics. Employees greet you, take your order, and thank you for your business. Simple and done. Oh, and they're pretty fast too. If this location does close down, i hope they relocate elsewhere in the city.

Its in the West Valley Mall food court. Good price on the…read morecombo for the amount of food. Made to order so that its nice and fresh. Very tasty sandwich. Employees were friendly but the employee that took my order didn't know which combo I wanted by the number. He had to look behind him on the display board. It was fairly noisy due to time of day in the food court.

This actually part of ihops kitchen,that being said it was a good cheesesteak,meat was well…read moreseasoned,good cheese to meat ratio ,could have used a better bun,bun alittle soggy but flavor was great,I do think the other cheesesteak place in town is better but this was good.

This is a "popup" located in a iHop. Cheesesteak was dry and they forgot to add the cheese. Steer…read moreclear at all costs!!!!

Top notch garlic fries!! Right up there with SF Giants garlic fries. Not just minced garlic but a…read moregarlic sauce. Italian sandwich with garlic fries. Do it.

Great Philly cheesesteak with generous portions of meat, well-seasoned flavor, a nicely toasted…read morebun, and just the right amount of peppers and onions. The Cajun fries were also delicious, with a light spice that paired really well with the sandwich overall. The price for one combo and one sandwich was reasonable at $29. Will definitely be back!

Great new Philly Cheese Steak spot! The food truck came by my work a few times and I have stopped…read moreby to get stuff every single time. The first time, I ordered the Philly P. There wasn't that much meat in the sandwich and I was still hungry after it but it still tasted good. I'd probably get the Loaded P instead. The second time, I ordered the P Daddy. I was super hungry and this one did the job well. The owner recognized me from before and was super nice and courteous and offered me a complimentary drink which I appreciated greatly. The third and most recent time I went, I grabbed the Primetime Philly Fries and these also hit the spot. Perfect ratio of meat, chese, fries, and vegetables.

I've mentioned this statement in previous reviews: if you are going to be a food truck that…read morespecializes in an American classic such as burgers, hot dogs, Mac and cheese, or in this case, Philly cheesesteaks, you really need to blow me away and especially if you are going to charge an arm and a leg (more on that detail in a minute) I came across this place at the electric Caltrain launch party in Palo Alto. I have actually seen this food truck before but never had the opportunity to order from here so I thought today would be a good day. It seems like their claim to fame is that they use halal meat. I ordered the loaded P and a side of fries. I was pretty underwhelmed with the overall meal. The roll looked like it was bought from a general store and the cheese looked like nacho cheese you get in a can. I will give them credit that the fries tasted fresh but again, I was overall underwhelmed with the whole meal. Truthfully I would have considered giving this place four stars but the total cost of this meal came out to more than $30, which is a bit crazy. I understand we are going through an inflation period but a cheesesteak and fries costing that much is insane. Had the meal blown me away, I would have understood the high price. There may not be many cheesesteak shops in the Bay Area but there are enough where I can compare the quality and price of those shops to this truck. The quality of the sandwiches is definitely similar but the other places are way cheaper. Like I mentioned earlier, if you are going to be a truck that specializes in an American classic and are going to charge a hefty price, then be prepared to impress me. Unfortunately this truck did not pass that bar.

5 stars for the old owners…read more 1 star for new-now old owners. Why change the recipe that made this place a peninsula legend? I grew up coming here. I would have bought the business had I known it was for sale. AND I WOULDNT HAVE CHANGED A DAMN THING. I miss those jersey shore cartoon posters and shooting the breeze with the crew. RIP

Welp hate to say it, but their glory days have been long gone since new management took over. I…read morenoticed once the old familiar workers were gone, portions kept getting smaller, prices were being raised almost every few months, then stripping out the old decor to make it more hip I knew it was going to be all down hill from there.... Aaaaaand now they're closed down...Old Jersey's had one of the best Philly cheesesteaks in the peninsula, sad to see it gone when the old team left. Last team to own this store was just Jersey Joe's in name only and just a facade of what it once was.

Since having a cheese steak in Philadelphia, have been missing it…read more The Cheese Steak Shop is THE closest California will get to it. Absolutely delicious! Service at the Walnut Creek was super friendly! Upon entering, it looked like Oh Brother in downtown Philly. Def bonus!

The food is good, the service is lacking. Ordered delivery via door dash and an item was missing. I…read morewas a little disappointed so I called to let them know. The person that answered the phone, Penny, attempted to transfer me to someone else and the line disconnected. I called again, same thing happened. By the third time, I was frustrated and told her that I kept getting disconnected when she was trying to transfer me. She said she could help me or try transferring me once more. I again explained my issue to her and instead of helping me or assuring me the staff would double check deliveries more carefully, she silently tried to transfer me again and I was disconnected. Again. Terrible customer service.

Love this place!! Delicious Cheese Steak's! Always friendly staff, and very clean shop. Order is…read morealways made quickly, and correct. I Have recommended this place to friends and now they love to go here also. Always on point!!

Was excited to try The Cheese Steak Shop in Brentwood since I'm a fan of the other locations, but…read morevery disappointed. I don't usually leave negative reviews, but this experience was frustrating enough to warrant one. The Cheesesteak Shop staff completely dropped the ball on a very simple order. I specifically requested no tomatoes, no lettuce, and no mayo on both sandwiches, and somehow both sandwiches came loaded with exactly those ingredients. It's not a minor mistake when the order instructions are that clear. On top of that, they even managed to mix up the cheeses on each sandwich, which just shows a complete lack of attention to detail. When you're paying for food, especially something as straightforward as a cheesesteak, you expect the basics to be handled correctly. This wasn't a complicated or custom-heavy order--it was simple, clearly stated, and still got messed up in multiple ways. Pretty disappointing experience overall.