Well, Chilli's is in down trend. But, this place is even worse. The bar tender just moved from another state. They have him working at the bar without any training. Did was really bad. I ordered a vegetarian pasta. There wasn't any veggies. A few small pieces of brockley were flying on the overcooked and oversauced pasta. Won't recommend and of course, will not return read more

It's a Chili's so you know what to expect and what you'll get. The service was really good however the place doesn't look clean, especially the area leading to the bathrooms, it really smells bad. I think some of that feeling has to do with how the floors look so they may be clean but they just don't look clean. read more

Ordered dinner that included chicken CRISPERS. When I opened up the containers the breading was soggy and slipping off of the chicken. Couldn't eat it. It was a to go order that they packaged while I was at the restaurant and walked 5 minutes to my room to open and eat. read more

Chili's - Original Chicken Crispers Crispy Chicken Crispers - Tex-Mex Near Me - Pleasanton, California

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Restaurant was under staffed with several food items not available, but an amazing employee by the name of Nacho saved our dining experience! Employees like Nacho are a rare commodity and I hope Chili's knows what an incredibly amazing employee he is! read more

The food is actually ok to good. But the service is terrible. When you order to go, make sure that you need to enter the restaurant and pick it up yourself, Don't ( as suggested by them, and also the sign outside) wait inside your car and wait them to bring you the order.... they never bring the order to you! I waited outside for long time and saw other people came in to pickup their orders and then realized that I should not just wait outside for my order. I came in and found my order, on the receipt slip, it printed the ready time was 10 minutes ago..... I also heard another lady complaining for their "to go" service, and asked to speak to their manager. The lady told me that this restaurant has problems and the guy in the front desk seems does not know what he should do....I think I would like to agree with her. I may order again in the future since the food is ok (at least I did not bite any cockroach in my order) , but I may not pay tips as I did today since I did not get the service I expected. read more

By far the worst Chili's location in our area. We usually order the Cajun chicken pasta, the last two times the pasta was stale and there was maybe a teaspoon of sauce sprinkled on top. The salsa container comes a quarter filled every time, thankfully the chips and salsa are free with giving the online order number. Loving that they have curbside pick up for easy dinners, but unfortunately that doesn't make it worth it to continue coming back. read more

We sat at a high top in the bar because the wait was too long. The TV's were way too loud (could barely hold up a normal conversation), our table was sticky and had a long hair on it (gross), my dinner was served warm (almost on the cool side) and the restroom was an absolute mess! What a shame Chili's- get it together!!! read more

Ordered via door dash, terrible quality of the food. It looks like they just threw it in the bag and gave it to the driver. I didn't have the sauces I paid for, and if you buy frozen wings at Safeway and microwave them, they will taste better and more fresh than the ones I got from here. Never again! read more

Chili's - Horrible! - Tex-Mex Near Me - Pleasanton, California

A regrettable experience. We came here for a casual dining experience with the kids. We've been to other Chili's locations before and know what to expect. After a short wait we were seated. After ordering it took over 20min to get our ribs and fajitas. Tables that came in after us got their food at the same time or sooner. Ribs came out lukewarm and the fajitas had no sizzle. I won't even go into the the quality of the food. Our waitress, Erica, was amicable but made several errors. - forgot a side that was ordered - made an error keying in our order resulting in an overcharge - did not check on our drinks or anything else until after we were done eating When I pointed out the price error on the bill it took 2 visits to our table from the waitress and 2 more visits from the manager before the errors were corrected. Another 15 minutes wasted. The "sides" section on the menu is misleading or management's interpretation of the pricing is incorrect. Ask before you order. The combined deficiencies in the kitchen, wait staff, and management result in an overall highly unsatisfactory meal. $63 for dinner wasted. read more

Sat for over 25 Minutes waiting for drinks. There was an "issue with the computer" that explains why we haven't gotten our waters either. The managers had a little huddle while ignoring our table. No one addressed the issues, bothered to apologize of GO GET OUR DRINKS. I would not recommend this place. read more

I need to go in one time. I don't usually write negative reviews but this place should really step it up a bit. I told myself 7 months ago I wouldn't be back and here I am again. Nachos- Approximately 12 chips spread out on a plate with meat and cheese melted on each one. The center of the plate is where the salad, and sour cream lies. First mistake was them assuming that patrons wanted every chip covered with the melted cheese and meat, instead of the usual mound of chips that most restaurants serve when you order nachos. Second mistake was they put a teaspoon maybe a tablespoon of sour cream combined with salad in the middle Of the plate. Obviously setting you up to order more sour cream at an added charge. Bottom line, the management staff are penny pinching and serving the bare minimal when it comes to nachos!! read more

Chili's - Do NOT order nachos!!! This is what they give you! - Tex-Mex Near Me - Pleasanton, California

Had a great meal after a long day of watching the Olympics. Food was cooked just the way we ordered it and was very tasty. Service was spot on. read more

Chili's - Interior view. TV,,s everywhere. - Tex-Mex Near Me - Pleasanton, California

First off, the food was very good. Walked in and this guy/hostess was on his phone, looked up at us, coughed/sneezed, wiped his nose with his hand, grabbed 2 menus, we followed him, he went to his nose again to wipe it, threw the menus on the table and walked off. OMG just horrible, no communication and horrible unsanitary moves. We almost walked off but used napkins to open the menu and see if we could get through this. We watched him to the same to other customers that he was seating. read more

The servers are very friendly and so is the bartenders. I enjoy their food however the portions are quite small. I am writing this review based on my 2 visits:Of the fajitas and the Barbecue combo I enjoyed the food but I left hungry. The fajitas were amazing but the minuscule amount of cheese I was given is mind boggling; seriously I got about 15 shreds of cheese no lie for the 4 tortillas. The cabbage I mean coleslaw it was very very dry actually it was inedible read more

Chili's - Tex-Mex Near Me - Pleasanton, California

The service was poor in the bar area. Got our drinks pretty fast and then had no contact for 20 minutes. There were a lot of other tables being ignored as well. I had to call on the manager who took our order and acted like he was doing us a favor by rushing the order. We have come to this location almost every week for the past ten years. Not sure if we are coming back. Close the bar area if you can't find enough help. No excuses for this !! read more

SUPER SLOW SERVICE. Seriously, even when it's not busy, it takes FOREVER to get your food - even appetizers. And they never refill your water. That aside, the food is great. Ordered the $20 for 2 - allows choice of 1 appetizer plus 2 entrees. + Texas Cheese Fries (Half) - includes applewood smoked bacon, jalapenos and green onions, served with ranch. Jalapenos were mild, which is I prefer. Fries were thick and cheesy mmm + Crispy Honey-Chipotle Chicken Crispers: Tossed in honey-chipotle sauce, served with ranch dressing, corn on the cob, and homestyle fries. The chicken boneless and tender, and delicious, but SSSSSPICY!! The chicken is lathered in sauce, so it's impossible to avoid the spiciness. I could taste the spiciness immediately upon placing a piece of chicken on my tongue, and with a lack of refills on water, I just couldn't finish this. Corn was alright, fries were thick and starchy (in a good way!). + Cajun Chicken Pasta - Penne pasta with garlic Alfredo sauce and Cajun spices, topped with grilled chicken, Parmesan, tomatoes and green onions. Served with garlic toast. Loved the tender and juicy chicken, the very cream sauce, and the fact that this isn't spicy despite being Cajun! Also ordered dessert separately, and seemed to take YEARS for it to be served! + Skillet Chocolate Chip Cookie - Oven-baked chocolate chip cookie topped with vanilla ice cream and a drizzle of hot fudge, $5.89. The cookie is perfectly soft and gooey, and they give you a generous scoop of ice cream. read more

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I cannot believe that this place is still open!!! Apparently under the new management, but food and even drinks have went downfall!!! I understand that restaurants in the Bay Area are having a hard time recruiting and keeping good employees, but don't let that effect your food/drinks quality and atmosphere in the restaurant. I would give 0 if possible....awful experience!!!!! Chilli's CEO, i hope that you get to read this review - Do yourself a favor and close this location and let the people have last memories as a descent place to grab some dinner and couple of drinks. read more

This Chili's is trash. I ordered a smoke house combo with the "new" brisket and jalepeno cheddar sausage. The first brisket I got looked like a piece of bacon and super dried out also my plate was missing items. I told the food runner and they took it back. Then our server asked what the problem was and I told him and he said he'll talk to the manager and he should come out with it. The next time my food came back it literally looked like the same piece and even burnt. Our server came back and asked how it was and I said it looked like the same piece just burnt and he didn't really make an effort to fix the problem. Disappointed in their efforts I just asked for another serving of the sausage and he said okay. About 10 minutes went by still waiting for my sausage and the manager comes out with a plate of brisket. Didn't even talk to me or apologize but just handed me the plate of brisket and said "here you go" and walked away. We asked for the bill and they didn't even comp me for my meal when they've messed up on it not once but 3 times. I wouldn't recommend coming to this Chili's. Management does not care about their customers. Plus their portion of the smoked brisket is small. 3oz. What kind of portion is that? I basically paid $15.99 for corn, bread, and some sausage for dinner tonight. I left hungry. read more

Chili's - The second time they gave me smoked brisket. Looks like a burnt piece of bacon. - Tex-Mex Near Me - Pleasanton, California

The food and service is great and the employees are very professional and kind. Five stars read more

Overall Service wasn't that nice. Chili's chain use to be a go to restaurant for our family but can't say that now.

Horible service waited an hour for the 1st bowl of bottomless soup my 6yr old can eat like 3 or 4 we waited another 15 min for the 2nd bowl im pretty sure its a pre made soup read more

I am giving this Chili's 2 stars...and average of 3 stars for food flavor and prices and 1 star or less for customer service. We ordered the "Two for $25" and feel it is a great deal...2 salads, 2 entrees, and 1 dessert; that deserves 3 stars. However, based on the customer service, I would give this location 1 star. First of all, the dining area was empty but we had to wait for a table. Once seated, we waited and waited to order; we finally had to flag down a server and were told we had to wait. So we waited and waited to order. When the order came, my coffee was missing and one of the gal's side salads was missing. It took a while to flag someone down...my coffee came, but the side salad appeared after we finished eating and after requesting it several times during the meal. We had ordered dessert, but that never arrived. One dessert arrived, but the other was missing. The refill on my coffee was ice cold, as if it came out of the refrigerator. It took a while to flag down a server to get our other dessert and hot coffee. The coffee never came, after flagging someone down, I was told it was brewing. When the coffee finally came, it was not freshly brewed and it was lukewarm. I gave up! So after a 1pm arrival, we finally finished eating at 3:30pm...it took that long to get our orders. And no, the place was not busy...it was President's Day and the place was empty. It is sad to see that many Chili's restaurants have closed in the last few years; I won't be surprised if this location eventually disappears too. read more

We went here after shopping at the mall. The restaurant was clean inside and the staff was very inviting! One of the girls we went with had NEVER been to chili's so.. we had to go. We did not have to wait! We got a seat at a booth in the back. It was nice bc we were out of the way of the hustle and bustle. We got drinks, angry orchids with a shot of fireball ($12 + each) it was okay but a little pricey for what it was. Considering you can get a margarita for $5! Lol ohh well. She took our orders super quick and our food came out really fast. Two of us for the ribeye as well as loaded mashed potatoes. Our waitress was beyond nice! She provided a excellent customer service!! The girl who has never been to a chili's before really enjoyed it! We had a lot of fun! Great service,classic food and drinks! Chili's never seems to let you down. read more

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Loved their combo offers for the food and it's great for the pocket too. Liked the service too. The vibe was great. Definitely will be back

Went there with my family everything was great except for my burger aka just bacon burger see for yourself.do not order this i dont know if they ran out of bacon or what the issue was. I waa very disappointed. read more

Chili's - Tiny crumbs of bacon on the just bacon burger - Tex-Mex Near Me - Pleasanton, California

Horribly slow service during lunch hours. Had to wait 15mins to get my water. Took order after 20mins. And food quality is ordinary to below ordinary. Won't come back again. My mango chicken dish was full of steamed broccoli, and it's an entree dish. read more

Chili's - Tex-Mex Near Me - Pleasanton, California

I understand why I haven't been in 5 years! The food sucks and is incredibly salty! Also they only have a local game on 3 tv's. See you again in 5 years! read more

Went in for dinner with my family. Another customer was in there cussing up a storm, we asked them to keep it down as we had our kids with us. They (the cussing customer) continued to cuss and did it more and louder. The staff then asked us to keep it down instead of the other person. Will NEVER go back... read more

Food was good, service was horrible. We came in this evening after years of not going to a chili's and as though the food was good the service was horrible- we finished our appetizer and set the used skillet at the end of the table to have a worker pick it up, but after many staffs came by none of them came to removes the skillet. Our main dish came and our table was packed, still no one came to get the used skillet from earlier. After finishing our meal, the little kiosk on the table wasn't working so we flagged a young male server and asked if we can get our server and that was the last straw, he said okay and went back to the front post as though he was ignorant. Never once did he informed our server the machine to pay our food wasn't working while we wait until she came out. read more

This place is a hot mess...totally screwed up our order. The bill had the correct items, was checked off by the staff, but items were clearly missing. The order was already late but was told we had to wait another 15 to 20minutes for the missing meal. Once we got home EVERY ORDER HAD SOMETHING WRONG OR MISSING. to to it off they have us one setup for 8 full meals. They rate a 0 out of 5 read more

COVID 19 Review - pick up next to the side door - order ahead via the mobile app or website - staff is wearing a mask - a lot of parking spaces available for you to use for curbside pickup - even during a "dinner rush", there is still plenty of space. probably will change after COVID is done read more

New Year's Day in the service industry is really hard sometimes. I met my sister for a quick bite and a drink here and the service was less than stellar. Our server seemed to be having a bad day. We waited a long time for service. Everything was in slow motion. The manager confirmed that the server had a hard time previous to our arrival. Things didn't really speed up but it's New Year's Day. I left a healthy tip. Here's to great New Year for all of you in the service industry. read more

Came in and was seated. They refused to serve us. Never seen anything like this in my life. Served multiple people who came in after us and simply wouldn't come over to our table. Bizarre. read more

Never, EVER again. I have been using Doordash to order food for my housebound mother for several years. I usually order it through Doordash, but for some reason it would not allow me to use the Doordash app, and was forced to order directly through Chili's and supposedly Doordash would deliver it. Food never arrived after ordering twice. Calling the restaurant was no help. Doordash tried to help. Chili's food is subpar anyway, but how dare you take my money and not get my 82 year old mother a meal. read more

We were very excited that the restaurant was walking distance. I am a big of this chain restaurant just ask my family. However this particular restaurant was so disappointing. We ordered my favorite Chicken Explosion Salad and my boyfriend ordered a Bowl of Chili to go. We waited at the side back door and there was a door dash in front of us upset that he was waiting for his order for a while and no one acknowledged him. We were told it will be a few minutes more waiting on the salad?! So this automatically alerted us that the Chili is getting cold. 10 minutes went by and our order was ready. So I opened the bag to ensure we had our order. We were astonished to see that the portions are a lot smaller than going into the restaurant "which we were there the last 2 nights before" which I ordered my salad. My boyfriend Jeff asked to see the difference between a Bowl vs a Cup of chili. The 4 people who were at the cash register all walked away to the back. Finally the manager comes back and said that the difference between the two is a cup is 1 scoop and a bowl is 2 scoops. Well for $10.00 dollars our Oder was not a two scoop. My salad was also a small portion in the to go. We were dismissed by the manager as he just walked away. Employment is hard to find and this restaurant manager was not customer service friendly but rude. read more

Do you want to experience an absentee owner restaurant come here. Went on labor day and was happy to find parking lot half empty. Unfortunately, the smiling hostess said we would have a 20 minute wait. It appears they didn't have the staff and the manager decided to take the night off as well. So, we went to go to the bar and were told the bar was closed. There was actually a bartender on duty for our full 20 minute wait - but perhaps she wasn't trained. Any owner would tell you - Never, ever close the bar as the highest profit margin is there. Many parties came and then left with the news there was a wait. Couldn't help but think the staff breathed easier as each party decided not to stay. Seated near an old loud AC fan, paint chipped on our booth and dirty floors. Drinks and food actually were delivered quickly to the table. Server did forget to bring utensils, until we asked for them. Food was OK. Buffalo salad very good except lettuce was warm. Ribs OK. Food is now delivered on trays and appears to have been prepared in the afternoon. Prices reasonable. read more

Not really sure what's going on with this location. Last time they were super slow when we sat down and we were understanding since they seemed to be understaffed. This time however, we came to the front and stood there for 10 minutes and was not even greeted by a host or put on a wait list. Many employees walked past and didn't say anything like "we will be with you soon". Just stared at us. There were three families behind us by the time we decided enough was enough. Not even an acknowledgment of presence is a little bit ridiculous. read more

If they had a minus Stars I would give it to them! Don't order to go from this fucking dump! Overpriced / under portioned! I ordered to party platter of the baby back ribs... I ordered the margarita chicken rip off... Rip off... I ordered two orders of the mashed potatoes... Rip off! I ordered two orders of the broccoli... Rip off... Total order including $25 tip came to $239.03... What a rip off! The broccoli tin had just enough broccoli to cover the bottom of the tin same thing with the mashed potatoes mashed potatoes was about an inch thick just barely covered the tin bottom the ribs were OK the chicken was a joke it came with eight pieces of chicken over a bed of tortilla strips! What a fucking joke! Warning do not order from Chili's Pleasanton to go or for that matter I wouldn't even go to the restaurant they don't answer the phone when you try to call you're stuck on listening to this fucking stupid recording and they never answer the fucking phone read more

We have had lunch at this Chili's every week for the past three months. The ambiance is calm, the food priced right and the taste of the food good. If they only had more servers I would have given them five stars. read more

Tonight would have been 5 stars except when we arrived, the hostess was nowhere to be found. After about 5 minutes a gal with no mask comes up to the people in front of us and seats them. After she seats them, she is MIA. I then notice that she's behind the bar talking to some other patrons. No acknowledgement that we were standing there waiting for a table. After another 5 min or so, she comes and takes us to a table. The booth was a little dirty and we had to wipe them down ourselves. Why I'm giving 4 stars is that our server was a superstar. I didn't catch his name but I think he was the only server there managing all 8 or 9 tables. I think he was the only server and he was busting his butt and constantly going around to all the tables getting drink refills and replenishing chips and salsa, etc. He took our order from memory and got everything spot on. Brought us drink refills without us even asking. I wish everyone working here at Chili's (or any food establishment) was like this guy. I've been here a few times in the last 6 months and it's evident that they are very short-staffed. When we were leaving the restaurant tonight, they had a sign on the door that said Take Out Only. 70% of the restaurant is empty but with no workers, it's hard to have too many people waited on by one person. The waiter also told us that there was only one cook in the kitchen. By the looks of it, there were 3 (maybe 4) people working tonight. Overall, the server was awesome and the food was good. Kids were bummed they didn't have their potato soup but everything came out hot and cooked right. read more