I ordered online and texted them when I was outside. Still I had to wait for more than 15 min in my car after the supposed pick up time. Food was cold and incomplete. There were other customers that were upset and waiting, some had to park far because all spots were taken by people like me waiting for their food! Agh! read more

Eddie is the best server they have!!! We get him almost every time and he's top notch. Very attentive, very nice, great memory of previous orders. I highly recommend him as your server. read more

We got there, the host took us to our table then nobody showed up for 10 minutes. People from next table got up to complain about not getting their food... that was when we decided to walk out. It seemed there were enough waiters but for some reason they were all disorganized read more

We had a nice meal. ... The ambiance is typical dinner. ... The menu lots of choices. ... Our favorite is $22 for 2 persons. ... pick one appetizer and 2 main dish with side dishes. ... Kids menu is also good. ... my son favorite is grilled cheese sandwich Or the mini burger. ... Food and customer service are good. ... We always have a nice meal. ... read more

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The service was very nice!! They forgot my boyfriends order of shrimp, but were gracious about it and brought it over to us in ample time. Really satisfied with the food and enjoyed a late dinner there. read more

I went with 3 other guest. We were seated in a back both We had a waitress named Adena. the service was not good, more importantly we were there an hr, ordered food (2 separate parties arrived ordered and ate) and WE NEVER received our food. The waitress eventually came around to apologize and said "management made her close a table first and forgot" spoke to the manager she had Adena come back to apologize and that was it. No apology/compensation from management. We just walked out. Will not be going back to the chili's on tatum. read more

Went here last night for dinner and got the 3/$10 with chips and salsa (which is always a good choice) and chicken crispers with fries and corn and also got the chili. The chili was extremely greasy (normally is not) and my corn arrived cold with a frozen cob. The service was slow with server only stoping by about every 15 minutes. Other food was good. We have had better experiences in the past. read more

Delicious food and Nicholas is an AWESOME waiter! Very good at what he does! The Chips & Salsa are the !!! New 3x fajitas are fantastic .

I've ordered from this Chili's more times than I can count since covid and it is by FAR the best delivery, take out, and dine in experience I've found! Just props to the staff here :) read more

Our server, Eduardo, was amazing! So much hospitality and amazing service. I will most likely be coming back just because of him! Thank you Eduardo! Food was also good. read more

Love their lunches! In addition to $8 lunch combos, they have a lunch portion of their chicken fajitas for $8.99 and I still take some home! The margarita of the month is always a great deal, and save room for the Jackberry margarita for dessert! Refreshing and delicious! read more

Chili's - Luncheon chicken fajitas - Bars Near Me - Phoenix, Arizona

Ordered southwestern egg rolls as a take out order. There is day and night difference between the two franchise chili's locations for the same order. We always go to chili's on university ave and we always used to order egg rolls and they are delicious, so put in the same order. The same order at paradise valley location was fat egg rolls with sour taste and with no flavor. Just change the chef and learn how to do properly and train the chefs first. Below are pics for same order u guys decide. Never going to this location again. read more

Chili's - Order at paradise valley - Bars Near Me - Phoenix, Arizona

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This is the first time I've had an issue with this location and it was quite the experience. So uh don't do any food delivery service or takeout from here. Ever. We among MANY others have waited well OVER an hour and a half and barely any apology. No explanation at all. Just waving people off saying cancel the order go do what you want it's going to take another 30-60 minutes for the order on top of the 20-40 you've already waited. Not sure how knowing it's a holiday and not being properly staffed went overlooked but it's honestly ridiculous. I know how the food industry works so typically I'm very patient and understanding in these situations when the situation is explained. All three or four employees working weren't exactly nice except for one and I'm pretty sure it was the cook who was running food at that point for a short period of time. (considering they waved customers off and ignored them) and never offered an explanation for this situation. Order at your own risk. Hopefully you catch them on a better day. read more

We've actually enjoyed our visits here but today was horrible. You think sitting in the bar where its less crazy would be a good idea, however not the case tonight. The bartender should have asked for help but instead did not. We saw him write down some orders but decided he would try to take our order and memorize it and to no surprise got it wrong. Ordered 2 of the trio fajitas with steak,, chicken, and shrimp and got all steak. When tried to get him to correct it, instead of offering to remake it all decided to bring cold chicken and shrimp instead oh yea and only one plate of shrimp. Could not even get my drink order correct even after repeating it to me. And trying to speak to a manager was even worse, they were too busy. Such a crappy experience and how do you mess up a margarita???? read more

The food at this location is good; however, the online ordering and curbside pickup is terrible. 2 out of 3 times we've used it, our order was not ready until at least ten minutes past the pickup window given on the app. The phone number is on the order. A courtesy call can be given if they're running behind. Instead, when you call to find out what's going on, the staff is rude. It's not like the pandemic just started. They've had 9 months to adapt to pandemic protocols and get used to online/curbside orders. There are other restaurants that are handling this well that we will be frequenting from now on. Bad customer service outweighs ok food. read more

My family went in at about 8:00pm on the 4th of July. I'm a restaurant worker (I've served, cooked and managed) and could tell that they were busier than expected, but it didn't effect our service at all. This was because the manager was present the entire time, and was talking to all the guests, running food, running drinks and even dropping checks so guests wouldn't notice that the server was stretched. This is the kind of manager I am, and the kind of manager I seek out when job hunting. The food was wonderful, they were accommodating to my dietary needs, and we had a great time chatting with the manager. His name escapes me, but he has an awesome Dark Mark tattoo. Just a great experience in a situation that could've been disastrous with the wrong leadership. read more

Thank you Chili's for being so kind and generous to our nursing team! Our exhaust group made a special order for lunch and we were happily surprised to feel the love and community in these tough days when our lunch order came free of charge! Way to make these nurses feel appreciated and supported! read more

Food was great. Customer service was great. Food came out on a timely matter. Not sure why it has auch a low rating here. read more

Chili's - Bars Near Me - Phoenix, Arizona

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I just wanted to change my review and to say THANK YOU for changing your containers from the styrofoam containers to the thicker ones that hold in the heat! Now to-go food from there is not cold or lukewarm at best! I appreciate you taking the time listening to your customers. Thank you thank you thank you! read more

Not sure if it's due to the pandemic, labor shortage or what, but our dinner here was pretty awful. Both my husband and my meals tasted really bad. My steak had zero flavor, the broccoli just tasted like it was put in the microwave for a minute, and the loaded mashed potatoes were yuck. The ribs were not good and my husband's beer was flat. We had a high chair for our little one and it was covered in slimy food on the seat, and the bottom of my plate was also covered in grime when it came out. More than half the restaurant seats were closed. Definitely won't be back. read more

Yesterday I brought my 84 year old grandma out for dinner since she was having a rough day. The manager Jeff saw her struggling to cut up her steak and even though it was a busy night he came over and cut it up for her. It seriously made her night and she's been talking about him ever since. I will be bringing her back very soon. read more

My friend and I wanted to try something new tonight, it's been a while since we have both been to chili's so we thought we'd give it a go! We did the 2 for 25 & we absolutely loved our food! We got the fried pickles, the mango Chile chicken & the bacon chicken ranch quesadilla plus the dessert which we had the waitress choose and she got us the chocolate chip cookie. Excellent choice and service from Laurie our server! We can't wait to return.. read more

Went to this Chili's and had Robert as our server! He was amazing and helped us wit our choices. The 2 for $22 was an awesome deal. Don't forget to ask for Robert!! read more

Chili's - Bars Near Me - Phoenix, Arizona

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I feel like Chili's restaurants usually work like a well oiled machine, everything is good from the service to the food. This chilis used to be a decent spot for lunch break or dinner, but after a few bad visits I believe management is at fault since there are so many things lacking at this restaurant. Just something feels wrong about this Chilis.. read more

We dined at this Chili's tonight after the on one Bell was having some supply chain issues. Tatum was our server and I just wanted to say how awesome she was. She made sure to tell us about the charity they were doing (unfortunately, we didn't donate, but she told us about it and that's the important part), and she let us order off the secret menu which I know can be annoying. The staff in the kitchen was newer so I guess they weren't familiar with this particular secret menu item so Tatum had to contact some coworkers to find out how to make it. I'd say that's going above and beyond for the guest. Overall, she was great and definitely made our night. Hard to find great service these days, so thanks Tatum! read more

Great place for groups. They were so helpful and helped us to make our event on time. Great customer service and same chilli's food. Great location for your next event or dinner. Stop by and give them a try! read more

Pre-Covid we would frequent Chili's monthly and it's one of our favorite places to eat. We have been doing a lot of delivery, but dined in tonight and had THE BEST experience. We were greeted by a ray of sunshine and her name was Marcee. She made us feel like family and was super attentive the entire time. Drink refills were flowing, she brought our appetizer and dinner out quickly. She went above and beyond to figure out if a new item on the menu has dairy.. we were fully prepared to dig in as we didn't think the mango sauce had dairy, but she kept digging and researching and ultimately found out it DOES have dairy. Ive never had anyone go to such lengths to confirm. We also found out they're hiring and are in need of great new servers, so apply if you're looking for work. Hopefully Marcee trains the new staff!!! She definitely sets the standard for how guests should be treated. Thank you Marcee and Chili's for a great evening. read more

Had to change previous 2 star review to 1 star. Service was bad. Food not so great either. Server argued about taking our order with another waitress. We waited for her to sweep her section before coming over to take order (20 mins). Brought food and drinks, but that was it. Had to get up and ask greeter for iced tea refill and daughter never got her refill. Had to ask another person after waiting 30 mins for the check. Fajitas where mostly oiled onions. Chicken was soft but over time got to be rubbery. Went to support their commitment to Pediatric Cancer and St Jude's (my son current fighter). She didn't take out donation or allow us to buy the St Jude fundraiser items... I was in such a hurry to get out... I even forgot. Been to other locations, with great food and service. Just won't waste time and money at this location. read more

Chili's - Like 4 strips of peppers on bed of onions. Not a meat fan anyways, thankfully not too much meat. Maybe half a cup of each. Lots of onions. - Bars Near Me - Phoenix, Arizona

Horriable service awful food. Ok so I'll start off with this is not my choice but my picky toddlers love their chicken and fries so on nights I don't want to fuss we will come here that's usually once a week or every other week. My husband and I ordered the 3 for $25 deal. They brought out our entrees and we said um we never received our chips and salsa the manager was one who brought us our food he said oh I'm sorry we can bag it up for you to bring home ? Um no we're hungry that's why we ordered an appetizer ? My husband and I took our first bite of food and the chicken was not edible meanwhile our daughter started feeling ill and we needed to get the heck out of here we told the waitress to cancel the dessert that's our daughter was ill and needed to leave. I took my daughter outside to get some fresh air 15 min later !!!! My son and husband come out. For our troubles the have us a whopping $5 discount are you freaking kidding me I say ? We never got our appetizer or dessert ? My kids did eat though before getting sick. We get home I called and spoke to Ryan the same guy who brought our entrees I explained I was not happy about the situation after spending over $60 and not being given out appetizer / dessert and our food not being touched I was Cleary not happy his solution besides apologizing because they where short staffed and he had to come in on his day off that they will give us $10 off of be out guest coupons next time we come in. I said ok thanks but still super disappointed in how all of this was handled. read more

We had a takeout order for the chicken fajitas which was missing the sour cream, guacamole, cheese and pico-salsa. There were only a few french fries included with the chicken tenders and the bowl of soup container was only half full. So disappointed. read more

Wow! Chili's, what an incredible find i stumbled upon one hungry evening. I'm surprised there's not more of these. It doesn't get any better then there 3 for $10, after a few upgrades I'm getting a 3 for $24 on an amazingly flavored steak that has probably been frozen for 4 years. Doesn't get much better then this FOLKS! read more

WTF happened to Chili's? I used to frequent the one on Mill Ave for lunch because they were fast and the food was usually pretty decent. Don't get me wrong, I'm not talking gourmet or healthy, but it at least tasted decent. We went to this location for dinner the other night and it was absolutely horrible. The service was incredibly slow, we ordered and it took over an hour and a game of chase with our waitress to finally get our food. We complained to her about the wait and she offered no apology. When we finally did get our food it was cold.. Not luke warm, but cold. In addition to that, the famous Southwestern Eggrolls were a soggy mess. I rarely complain to a manager but this situation warranted a big complaint. The manager was nice and gave us 20% off the bill and a free gross dessert to go. We ended up pitching it in the trash, it was completely inedible. Chili's you have officially made the Blacklist. read more

WOW!! What a Horrible experience!!! I have been eating at this Chilies for about 20 years now! I've always had a good to pretty good experience, but this time it was just Horrifying!!! The food came out tasting awful! We are Done giving Chili's a chance! We will NOT be back!!! read more

Chili's is one of the restaurants that I will eat at that is a chain restaurant. The reason why is because every time I eat here I know that food will be good. We came here with my nephews and my niece a couple of weeks ago. The service was awesome; they kept being soda for the kids and our food come out really quick. We got a couple of the 2 for $20.00 deals. The cheeseburger was better then I thought and the Mac & Cheese was good too. read more

I have to admit...for some reason I really like Chili's. Out of all the similar American chain restaurants, Chili's is my fave. I was tempted by all the bad choices on the menu, but somehow I was able to be good and ordered the Guiltless Chicken Sandwich. It was surprisingly decent, but I'm sure no comparison to say, those buffalo chicken sliders with fries and onion strings. No that I would know. My sandwich came with some pretty good black beans that tasted barbeque-y and broccoli that was seriously good. I wonder what they put on it... probably FAT. Just kidding. Sorta. Anyhoo, it was pretty busy at lunchtime so we sat at the bar and the poor waiter dude looked kinda overwhelmed so service was a little lacking. But other than that, just your typical Chili's. read more

2 for 20 deal is great. The wife and I visited this locale last Friday evening and had a wonderful meal. If you sign up with chilli's email club you get an instant coupon for some free queso....chips and salsa....it is a really good deal. So naturally I signed up for the deal and then we were off to chilli's for some dinner. Along with the Queso...which my wife had...I ordered the fried cheese for our other appetizer. I had the Crispy honey chipotle Chicken Crispers with Fries and Corn on the Cob....while my wife had the Chicken Quesadillas with fresh tortillas. All this only cost 21.86...I mean that is a great deal for a nice dinner for 2 people....so get on over to chilli's and Eat, Drink, and be Merry my Friends!!!! read more

Recently made a visit to this particular Chili's to take advantage of the $20 meal for 2 deal. Even though you getting a good deal on the food the restaurant raises prices on other items in order to break even. For example a small drink in the bar was $8!! The food items on the $20 meal deal are sub standard at best. I had the baby back ribs (totally dried out) and the wife had chicken crispers (very greasy and no taste at all). The corn on the cob with the chicken dinner was ICE COLD and had to have it sent back to the kitchen to be replaced. One more side note, on the way to the restroom, walked past the kitchen, and the kitchen looked like a someone lost in a food fight as there were food scraps littered on the floor throughout the kitchen area. I always had good experiences at Chili's over the past 20 years. The experience I had with the most recent visit it will be a very long time before I step foot into another Chili's establishment. read more

Umm this is chili's so I'm not sure that there's much to say that people woudn't already know. They are all the same, and the employee turnover is probably fast enough to make specific reviews meaningless. However, I will say the reason that I'm giving this one bonus stars is cause they let my puppy in! It may have had something to do with it being an odd time of day, and pretty empty, but I asked the manager if they could accommodate a dog, and they said yes as long as we sat at a corner table. Any place that lets my dog in is good in my book read more

Terrible service! Good food, but took forever to get served. Waitress was rude vs apologetic. Dirty table next to us was never cleared off and it was not that busy. I understand restaurants get busy but then it's a waitresses job to politely apologize versus being rude. We had a waitress in training that took our drink order., she was nice but then never came back with drinks and we had to reorder them. We do not recommend when Scottsdale has many other choices of places to eat. read more

I love chillis. so yummy. cajun chicken pasta so good. margs so good. noodles cooked perfectly. nowhere else I would rather be.