So, we had quit going to Cheddar's about two years ago because quality of food and service had gone down. Back in January, we decided to try it again. It was good and server was very nice. We continued to go about every other week. This last visit was our LAST. While our server was very sweet, the salad that I ordered had a live roach in it. To say that we were sickened and disgusted would be an understatement. The manager was horrified and apologized profusely stating they were trying to make some changes. The kitchen manager came out and apologized. The statement about making some changes is concerning as we were wondering if cleanliness has been a huge issue. They offered us some freebies to get us to come back but refused. We will NOT be going back. read more

Hadn't been to Cheddars in years, finally went back and it did not disappoint. Service and food/drinks were all great! We got an appetizer, 2 cocktails and meals for a family of 4 and our tab was 60 bucks. You can't beat that price! read more

Absolute worst one in their chain. Do not waste your time going here. I am surprised it is still open. We have been eating Cheddar's for well over 30 years and I have never been more disappointed than I was the other night. Terrible service and terrible food. Waited forever to get drinks and waited even longer to get food that was cold by the time we got it. I was so unhappy I didn't even want to eat my food by the time I got it. Even the table next to us was not happy. They took their food to go and left. Seriously, find somewhere else to eat. read more

Came in today with my family, we were given all plastic wrapped silver ware, I assume their dishwasher must have called out or someone forgot to do their side work. I had to cut my steak with a plastic knife since they didn't have any steak knifes available. The manager was running around bussing tables and you could tell he was stressed. They were on a 20-30 minute wait with so many tables available, short staffed? I'd pass on this one read more

Disappointing at best - Cheddar's is a want-to-be Hillstone or Rafferty's. The best thing it has going for it is the complimentary honey butter croissants. Despite being a "made from scratch restaurant" everything we had tasted like it might have been made from scratch six months ago and since stayed frozen. No flavor, textures were rubbery, and again just an overall disappointing meal. read more

I see a lot of negative reviews and while I don't doubt they may be genuine in their minds, I didn't see any of that. We decided to have a combo DUAL birthday and a high school graduation celebration. 10 total (plus a baby). My niece made the reservation. When we arrived the table was already set up for the large party. Our waitstaff was Jordan (hopefully that's how he spells his name as our daughter is also a Jordan spelled the same way). He was friendly and respectful of our large group and time. Everything came out timely from appetizers to meals. I didn't see any dirty tables or dirty floors (side note: two of our party members work in the food service industry and they both commented how nice the restaurant and staff was). Cheddars is decent food for a decent price. Heck, what our half is bill was was less than a dessert for 4 in New York City. Don't expect high luxury steaks for $20 (although my sirloin was very delicious cooked to perfection) read more

I love cheddars but it wasn't a good experience at all. The cook was horrible! He burned my steak and the cheese bites. There was a fingernail on my g daughters food. The waitress was great! They comped our check but I'm not sure if I will ever go there again read more

Do not use their curbside for pickup. Unless you want to wait 30+ min and eat cold food by the time they get your order correct. Totally unorganized and terrible customer service. Didn't even acknowledge or apologize for the delay. Very disappointing. read more

Waited over an hour for a salad and veggie plate that never showed up!!! We finally got up and left. The bad thing is that the restaurant wasn't even busy. Would hate to see how they handle a crowd read more

Visited Cheddar's in Allen with my family Christmas Eve. My Grandmother made a reservation a week in advance to ensure we would have a table for ten available for the holiday. Upon arriving, this restaurant was packed to the brim! After waiting 45 mins, the mgr sits our party of 10 people...wait for it...at two different tables across the isle from each other. One a booth, the other a table. Not kidding. I look at the mgr seating us and said, "You think it's okay to sit our family apart on Christmas Eve?" Little did she know, several of our family members had driven from all over Texas to be with each other for the special occasion. She told me we would have to wait some more for another table. There we stood in the middle of the isle waiting for another table to be bussed. The manager seats us again in the furthest table away from the front door. My 90 year old Grandfather is visibly handicapped. He has trouble walking, he slowly inches his way to the very back of the restaurant. After waiting another 15 mins, our server finally arrives to take our order. To be fair, I was pleasantly surprised by the quality of the food. This is the only redeeming quality. My Grandmother told me the mgr that seated us, is the person that took her reservation a week prior. It is apparent the management does not respect handicap people, the elderly, and lacks any type of customer service training. Dine elsewhere! read more

Great waitress. Seating was fast. Though the bartender had a really bad attitude. Wont be going back.

Katelyn was an excellent server. Food was served hot and in a timely manner. Monte Cristo was delicious. Chicken Fried steak was Huge. Only thing is the booth seat sits so low that your face is like level with your food. Need higher booths. read more

Cheddars is a hit or miss, love the croissants , and the chicken pot . Nice ambience as well.

Great Service ,Great Food, Well designed layout .... Clean, Quick Food delivery. Food is also good value for the portions...when other restaurants are reducing .... read more

Due to the pandemic, we still are not eating out much even though the state has been opened up 100%. We thought for sure our son would want his birthday dinner out but he chose Cheddars to order in for take out. We had a long order to feed 6 people and guess what---Cheddars prepared everything perfectly and there was nothing wrong with any meal! I had forgotten about the honey croissants that come with each meal but there was a container full of them! Thank you for a great birthday dinner and we look forward to eating in your restaurant soon. read more

Skip this place. Cheddars used to be a great place to eat until Darden bought them. We are sat quickly and then wait 20 minutes to be waited on. Then order. 20 minutes later they can't bring burgers that aren't over cooked. This is supposed to be a burger place. Not anymore. Sitting here the whole time watching garbage on 3-4 tables surrounding us yet nobody cleans them. Manager comes over and says they only have one bus person really? Who the heck is managing this place? Sloppy. And I'm sure the kitchen is filthy to match the way this place is managed. Not coming back. Too many other places to get a decent meal. read more

Came here on a Wed for dinner with my kids. The restaurant was less than half full, yet we're told it will be a 10 min wait. This has become a common problem at this location. I looked around and asked why the wait just as the manager walked up. He was very rude and sarcastic, challenging me that waiting was the best thing they could do for their customers since they were short staffed. I replied that searing them with a drink or some chips would be far preferable. His looking down his nose sarcasric attitude was too much, so we left. What a terrible manager! Wouldn't you think it would be his job to ensure the restaurant is adequately staffed? read more

We arrived at 3 pm and were seated immediately. It wasn't crowded at all. Very disappointed with service and food. Sent food back twice and they still didn't get it right. Waiter never checked on us to refill water or check on us. read more

We were super excited bc last time we were he we had an awesome experience. Unfortunately today we did not have a good experience. We waited for 10-15min to be greeted by a waiter. Thankfully CARLOS came by before we walked off and took out orders and got us drinks. It was expressed that this is not his section and we appreciated that he let us know that he was not suppose to be our waiter but that he would serve us. There was definitely communication to the manager that we waited for a while and TYLER the manager came and apologized for the delay and they gave us free croissants while we waited for our food. We appreciate how much they tried to fix this mistake but this is the second time this has happened to us. For anyone going just be understanding and know that there are young people as waitresses and it seems like they are limited on experience and communication at this location. We love Carlos for trying to fix the mistake of his peers/team! read more

This place is horrible. Food was nasty besides the croissant. Way too much salt on the reheated chicken. Rice salty and nasty as well. Bartender was very sweet but had zero clue how to make a martini properly and zero training. No music playing and it was freezing cold in there. 4 different sets of customers including us complained. Is there a manager there. So bad! read more

This place is so close to home and so affordable. It's just one of those places where my husband and I go to when we can't think of where to go. It's a nice looking place for food and drinks that are so affordable and big portioned, even the alcoholic drinks are cheap. The wait time can be 30 minutes depending on which day and time. But they do have a lot of seating area and it's great for groups. My favorite things to order are the chicken tenders (get the appetizer version as your meal because it'll keep you full and it's cheaper), the veggie plate, the mango tilapia, the croissants are amazing! (soft and buttery) They come with every salad. The soups are flavorful. My husband likes the chicken fried steak or chicken, the New Orleans pasta, and the tilapia as well. They also have this awesome veggie plate which might sound boring, but it's great! Check is out, you get to choose a salad or soup and the croissant comes with the salad. The. You get to pick 4 different sides. It doesn't seem like much, but I never finish! This is my definitely go to place for cheap and good food that gets you full. read more

Service was bad! Walked out before ordering We sat in the bar area, and for 20 mins the bartender and the wait staff smiled at us as they walked around, Another couple came and sat in the bar area, and then the bartender brought menus to them and managed to give us menus and said someone would be with us in a minute, a few mins passed and the waitress went to the couple that had just sat down and waited on them first!!! That is not good service!!!! So we walked out! There are too many choices for them to have such crappy service!!!! read more

The food was delicious, service was good. Ambiance?? Idk. It was Sunday lunch so not sure what the ambiance should be. My only negative comment would be on the hostess. As the first staff member with whom a diner interacts, one expects the hostess to be warm and welcoming. The day we dined there, she was neither. No smile, no words of welcome. Her words were, "How many," and "follow me." All delivered without a hint of a smile. ‍ Maybe she wasn't feeling well, or had a bad morning. read more

Worst service ever. Ever since they rebranded the portions sized went down while the prices went up. Came in to watch the TCU game, but couldn't because not one of the three employees, including the manager cared to listen. My soup came out ice cold. Had to send it back. Same with salmon and rice. Manager came over, took it away, and I'm still waiting. Pissed since the check came before the meal. This will be my last time here. It's a bar and they'd rather put on Fred Savage's new show than a freaking football game. read more

Great place to eat at for lunch/dinner/drinks. Our server was really nice and she had a pleasant attitude. Our food came out at a reasonable time and was fresh and hot. I gave 4 stars but I really wanted to give 4 1/2. read more

Cheddar's Scratch Kitchen - Menu - American Near Me - Allen, Texas

This Cheddar's is not the same Casual Cafe setup you find on LBJ. This is actually Cheddar's Scratch Kitchen. Yep, the name speaks for itself. Scratch-made recipes. This is now officially my favorite restaurant for freshly-prepared foods that are easy on the pocket. For appetizers, we devoured the Chicken Tender Basket and the Ultimate Nachos. The chicken tenders were crispy and hot and served with fries. The nachos, you have your choice of either chicken or beef or both. We did both and loved it. We also ordered the Homemade Baked Potato Soup and House Salad. Soup was good and rich. Lots of flavor, not too salty at all. Salad, was a salad. But boy-oh-boy. Do not miss the fine print. Salads are served with a warm, honey-butter croissant upon request. Croissasnts were so melt-in-your-mouth delish that we ordered 6 more. My daughter had the Monte Cristo, so sinful. Melted cheese, ham, turkey - battered and fried - the works. A HUGE portion. My fiance ordered the Homemade Chicken Pot Pie - another awesome choice. I had the frigging-best salmon dish ever - Grilled Salmon over rice. It was perfectly cooked. I didn't expect this from Cheddar's (Well, based on my experience at the LBJ location). The menu indicates that the salmon is served "over rice." This is an understatement. The rice should've been described as served over "homemade, butter rice" or something to that effect. It was so moist and rich, it could've passed for risotto. :) I ate all my rice and couldn't finish the salmon. We had so much food left over. Oh, something you will enjoy even more, their drinks. Yummy margaritas for less than 5 bucks?!? That's crazy! ALL their drinks are moderately priced. Ask for Robert, he is an awesome bartender. Fresh home-cooked food + low-priced excellent drinks = parking lot full of patrons read more

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Overall the restaurant was NASTY in Bar area water all over floor glassware dirt, their no way I can support local restaurants

Used to love this place, but the last few times have been less than desirable. Slow service, mediocre food. This most recent time, the hostess advised the wait would be 10 to 15...but waited at least 20. When we got sat, there were many open tables. Short staffed? The silverware was dirty, which definitely didnt make a lasting impression. The manager appeared to comp the meal for the table next to us and apologized profusely. That will probably be my last visit. read more

No service issue. Food mediocre for the price. Look elsewhere for lunch or dinner. Nice ambiance and plenty of menu choices

I eat here with my family every two weeks or so and the last three times we've eaten here the service has been terrible. Today it took 15 minutes before we got our drinks and another 45 minutes before the food arrived. We ordered chicken strips and fries; not exactly some time intensive culinary masterpiece. While we were waiting for the waitress to remember to bring us our check, a buzzer at a nearby table began to wipe the table down with a nasty towel he pulled out of the bottom of his bus bin, which was full of slimy liquid with food chunks floating on top. He shook the towel out and proceeded to wipe the table down with this slimy towel before coming back with a clean(er) towel to dry up the slime trail his previous towel had left on the table. This place has always been hit or miss, but here lately the food hasn't been good and cleanliness is nonexistent. read more

Cheddar's is consistently good. Can count on anything you order being tasty. Service is typically good as well. If we can't decide where to eat we know we can go to Cheddars and be satisfied. read more

This place has a little of everything. I typically do not like chain restaurants but when I'm in a group like I am tonight the broader menu helps. The service at this Cheddar's is mediocre but the food is consistently good. Order some fresh croissants! read more

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OK OK I know this isn't the most upscale place to go but compared to some of the pricier joints I have ventured I can at least say that I am never disappointed with the service or the food. So for $15 I get more than my money's worth. read more

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This place was great! The service was fast and the food was delicious! I had a cheddar club and a cheese fries. The sandwich was great but the loaded potato was nasty. The cheese fries were great. FOOD: 4/5 SERVICE: 4/5 AMBIANCE: 4/5 read more

Cheddar's Scratch Kitchen - Cheddar Club with loaded potato - American Near Me - Allen, Texas

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Excellent! Seated promptly. The onion rings were even better than I remembered. The fire grilled salmon was perfectly cooked, so moist and flavorful. Sweet potato needed nothing to add, texture perfection, unbelievably sweet. Mango relish was spicy complement. The waitstaff was attentive without being a bother. Husband wasn't impressed with the burger. We've previously enjoyed their ribs and the Philly Cheesesteak sandwich, as well as the chicken tenders. Scratch Kitchen rocks! read more

Wow!! The wait times at BJ's and Cheesecake Factory were an hour so we decided to try Cheddars. 30 min wait and the food was soooo good. Such a variety to choose from. We got drinks, an appetizer, entrees, and dessert for under $50 including 10% tip!!! Also really enjoyed the complimentary honey butter croissants If you're looking for a nice, affordable, and delicious restaurant, cheddars is the place. read more

First hand my waiter was spilled most of my frozen margarita as he was bringing to me and my girlfriend was wet with frozen margarita on it and when I told him he said he was sorry then I got my utensils I asked for the manager when I showed her she told me it was water spots I showed her it still had food on my knife and forks she looked at with her mask like I was crazy for complaining I will never come to this restaurant I should had gone to the one near my house read more

My wife and I called ourselves trying to have a date night at this location. We sat at a high table in the bar area so that we could watch the NCAA Men's tournament while eating our meal. After we sat down, I watched the wait staff walk past us at least ten times, never acknowledging our presence or taking our order. After sitting for 30 minutes for someone to even acknowledge that we were waiting to be served, we left. The level of customer service here is shameful, and I can't see myself coming back anytime soon, if ever. read more

Omggg where do I start!! Appetizers was amazing!! I had the homemade chips n queso add beef (which was free, can u believe that??) and cheese fries !! Hot quick n really good!! For the meals I had the cornmeal fried fish with corn n fries, awesome!! We also had a 20 oz steak with loaded mash potatoes n a full rack of ribs- yes we was trying a variety of things lol!! But it was perfect!!! The waiter was amazing, didn't have to ask for refills n she constantly checked on us! Oh n we had some croissants, omg melt in ur mouth!!! After the bill was paid(all that was $72, yes I know we was shocked too) since this was our first time they brought us fresh baked chocolate chip cookies!! I've been told to come here n I finally did n it's as an amazing experience ! Pics will b attached n we will be visiting again!!! read more

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Food isn't good as it use to be. The service is slow for orders to pick up. Even if it's not busy they are slow. I need to call corporate and this place needs a makeover!!! read more