I took my CX-5 here for service due to a recall issue with the fuel pump. I was told it would be a two hour job. I dropped it off early, and was told they would call me when it was ready. I was also told the closed at 3:00 because it was on Saturday. When i did not hear from then at 2:15 I drove up to the dealer, which is 5 minutes from my house. I was told they weren't quite done and to give them 30 minutes. It is now 3:30 and in silk waiting on my vehicle!!! The service guy that I have been speaking with is now giving my excuses and saying that he never told me only two hours. I wiki never bring my vehicle back to this place. read more

Buying a car here was a great experience. When they realized that it was going to be a while before I could talk to financing they had Steve from the Hyundai dealership come over and help me. The sales person Bill was very friendly, helpful, and transparent with the pricing and everyone at the dealership was extremely friendly. A 5-star experience! read more

I was experiencing a strange noise in the front end of the car. I took it to the local Mazda dealership and they said nothing was wrong. I then drove 45 minutes to Chapman to find out cowling bolts needed to be tightened. No more embarrassing noises. Bruce was very helpful and took great care of me. I will continue to drive by the local Mazda dealership and go to Chapman. read more

Wow! Where do I begin! I was in to get two Mazda recalls taken care of by their Service Team last week, and was greeted right away by Wayne. Wayne was fantastic! He was so friendly yet professional, and he understood my urgency to get to work that morning, and put me in a loaner car instead of waiting for the shuttle. When they were done with my car, I was sent a text letting me know, along with a list of service opportunities I could opt in or out for. I was able to decline or approve each service offering right on my phone! Within minutes of declining all additional service, Wayne called me up and let me know that I could come pick it up whenever! After checking out with Wayne that afternoon, I was also very impressed with the paperwork they send you home with. It's so informative and explains everything in great detail! No shady dealings here! I think they have found themselves a new regular customer! Phenomenal service! read more

My wife and I purchased a Mazda CX-5 from Bill Lohmeyer this week. It was an amazing experience working with Bill. He was extremely patient, honest and a delight to meet. Bill was very transparent from the beginning, understood our needs, walked with us around the dealership lot (multiple times!) and helped us find the vehicle we were looking for. I would highly recommend working with Bill and Chapman Mazda. Thanks Bill! read more

We had a very nice experience buying a car at Chapman Mazda. A test drive with no pressure. Stopped in again to view the car - no pressure. Asked for a phone quote as we narrowed our decision. Received quote in five minutes. And unlike the funny business of some auto dealers whose internet quotes were entirely misleading, the Chapman out the door quote later proved to be accurate to the nearest dollar. Treated very professionally by salesman Shawn, an Army veteran who did tours in both Iraq and Afghanistan (a fact we found out only after we has committed and were waiting to sign). Only stuck with a couple of minor high margin dealer add ons we didn't really want, a $400 window tint and a $200 security etching, but well below the abusive levels of some other auto dealers. Simply said we didn't want the car alarm and paint protection. No squabbling and no "it's already on the car" arguments. A Mazda corporation extended warranty was also offered on signing, to which you can say yes or no, but at least it's a better option than conflicted dealer specific programs or non auto manufacturer programs sometimes offered elsewhere. We can't comment on the merits of the service department. Noted the number of Yelpers upset by discontinuation of a "lifetime" $9.99 oil change when management changed. I'd be upset too. Hoping for the best. We typically like to use buying programs or internet contacts to avoid the hassle of haggling. We undermined ourselves this time by indecision which brand/model to purchase, exposing us to some pretty abusive sales practices. While still an auto dealer, the culture at Chapman is not nearly as corrupt as we saw elsewhere. read more

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We traded in on a new 2021 Mazda-3 Hatch. Bill L. was able to get us a good deal. Finance was an excellent experience, no more signing and signing papers, now it's mostly digital and so much less painful. Wayne W. in service is awesome. We've bought 7 cars over 15 years with them, and they've all work out really well. read more

Brandon was my contact person and was amazing! Both he and Tim helped me to navigate the process. They both deserve a raise!!

Nice people, on time service, car wash BUT.... I came in with an oil change coupon and was advised my car needed synthetic oil so the coupon for $32.95 was no good. I should have stopped right then and read articles which say it is NOT required; it's recommended but not required. Will not go back again. I wonder why they publish the coupon and then won't honor it. read more

Bill Lohmeyer was super friendly, knowledgeable, great listener to our needs and wants in a vehicle. The entire family found it to be a pleasant experience in purchasing the 2018 MAZDA CX-5 Grand Touring on Saturday April 21 2018. He also recommended a place for us to eat lunch while he prepared the paperwork and had the car prepared for us. Thanks again read more

If you're in the market for a new vehicle you need to talk to Michael Knox at Chapman. He was friendly and helpful. We felt welcomed but not pressured. Michael Knox is professional and personable. He was informative explaining each component on the vehicles we looked at. He was patient and thorough. We are so happy with our Mazda CX 5. And so glad to be part of the Chapman family and will definitely go back for our next vehicle. read more

Did not tell me that the car I bought was in car accident before I bought it. On christmas Eve 2019 my control arm broke in half while I was driving it. That is very dangerous . I was lucky I was not killed or killed someone else. Took 6 weeks to fix it. Plus like I said before did not fix the problem why it did not pass emissions had to take it to subaru dealer. Not happy with chapman. Dont buy a car from them. Dishonest read more

This is an updated review. They were able to finally take the car in to get the rims repainted and it looks like new. They did an inspection for us as an extra thing and noticed the brakes pads need to be changed out. They weren't pushy on that which I appreciated. While I would give the sales side a better review, the service side needs to work on their customer service side of things and not be condescending towards customers or their own employees when customers come in with a valid complaint. I greatly appreciate Chapman in making things right. read more

I went in for an oil change and left with a new CX-3. The service I received from Bill Lohmeyer was incredible. He was transparent and made sure I got a great deal on my new car. I absolutely recommend people to visit this dealer to purchase their new car! read more

The people that work here have to be the dumbest people I've had to deal with ever, except the gentlemen that works the service check in. My wife and I called them 3 times to setup recall repairs and they couldn't find anything in the system for recalls even when we offered to give them the recall codes, after the 3rd time calling they finally did it. Today the day of the appointment I go to check in through the link they texted me, but when I went to check in tried to charge me $155 dollars and wouldn't let take it off. I had to go inside and ask why. They told me to go the gentlemen in the lot that handles service check ins, I finally get some decent support at this point. So the 5th person I ended up talking to, finally tells me that all the recalls have been taken care of by the previous owner 2 years ago. So 4 employees lacked basic common sense to say, "hey, your car has had all the recalls taken care of." But no i had to waste my time and day for nothing. Great job!!! read more

I worked with Bill Lohmeyer to purchase my car. Buying a car can be daunting but not with Bill, he provided a great experience!

I take back much of what I originally wrote. Communication after the sale was poor at best. Appears once they had my money, they no longer cared about me. I left 6-10 messages that went ignored. My plates arrives a month after the temp tag expired. Financing communication after the original purchase was poor. I even responded to multiple followup emails from the Internet Sale Manager, but he never responded to my requests for assistance. It appears this company, like so many others, don't realize, or don't care, about the power of social media or word of mouth. I would not buy a car from this dealership again. read more

I called Chapman Mazda on a Saturday afternoon to see if they had a service or advice to wash the undersbody of my Mazda Miata. I recently bought the car from another dealership and was told by my mechanic that the underbody was caked with old oil so I wanted to get it cleaned so I could watch for any oil leaks. The first time I called I dialed the operator's extension. When I told her what I was looking for she just asked "what?" When I started to give her a more detailed explanation of what I was looking for, she cut me off mid-sentence and transferred me to someone's voicemail box without telling me who it was or if/how they could help me. I didn't leave a message and called the operator's extension back thinking it was maybe a mistake. The operator picked up again and said i needed to call service. I called the service department and it rang over and over again with no option for a voicemail. I decided to say "screw it" and try to find a service on my own. After some digging I was able to find a location in Phoenix that offered an engine cleaning/underbody detail wash service which has been a major help. I love the Miata and will probably want to buy another one (or more) in the future, but probably not from Chapman. I can't totally rule them out because I haven't been in to the dealership, but the treatment I got over the phone for a simple question was enough to steer me away. read more

Service Advisor Wayne is the best! Professional, knowledgeable, and on the ball. Brought my car here for service a few visits ago when looking for a better option than other disorganized dealerships in the Valley. Could not have been more pleased. Have made several visits to date with the same, great experience. My husband is taking his car here now as well. Schedule an appointment with Wayne...you will not be disappointed! read more

The service team is extremely nice. I recommend always going to dealerships for service and not third party places. They are very knowledgeable and professional. read more

I just learned not to go to your dealerships and not to refer anyone. Because no one should go thru all of this. And it was against the law to sell a car with a split tire. And when me and the other dealership were told that the tires would be taken care of,knowing that I told you that I have a co pay for my cancer meds and treatment that is almost $500, I have to pay $750 for new tires right after buying the car. That's wrong, I did thank you for the warranty that has a deductible as well. The entire experience was horrible. read more

Just got my service done here,Wayne and Justin took good care of everything and did all of the work very fast which was awesome! Definitely coming back for all my service and would recommend these guys to everyone. Thanks! read more

Got my 2018 Mazda 3 tonight and big thanks to R. Scott Sullivan for making this a pleasant and easy experience. He was not at all pushy and listened to what I wanted. Would recommend him to anyone looking to buy a a car. read more

I am new to AZ and this was my first experience here. I had a good experience through entire process. I was able to schedule everything on line. Loved that! But because I knew there were some other things that needed to be addressed and my car would be there for a bit I called for a loaner. Justin (Service Director) called me back, answered my questions and confirmed a loaner. The day I arrived, everyone was pleasant and helpful. I found Justin and my loaner was there waiting for me! I got a very user-friendly email/text on the services that were needed and was able to accept or decline if I wanted them. Next my auto status report was emailed to me. On top of all of these items, there were several other special touches they did. I am happy to have found a service place that is friendly, reliable and trustworthy. Thank you! read more

Came here to look at a car, ended being showed and sold a beautiful car. The sales was Jacob Sayegh and made the experience fun and got me a great deal read more

Been to a couple other Mazda car dealerships in the valley that were okay, but Chapman worked out the best overall. They were able to lock me in a great price for a new CX-5. I had the honor of meeting and working with Bill, and he made the process easy. He is very transparent and nice. I am happy with my new purchase and hope to work with him again in the future. If you are looking for the same (transparent and easy to work with type), then seek out Bill L. at Chapman Mazda! :) read more

When all other dealerships fail you, go to Chapman Mazda and ask for R. Scott Sullivan ("Scott") or better known at "The Jersey Guy." He will help you find the car the best works for you, within your budget, and will not BS anything with you. He is completely honest and sincere - a very rare quality in a car salesman! He shoots from the hip and will not try to just sell you a car to make commission - if you need a new car, he will create a car buying opportunity for you - big difference. Scott will not take advantage of you and you can count on him for the best deal at the best price that works for YOU. Thank you "Jersey Guy" Scott for taking care of my son when many other dealers would not. A++ Great doing business for a former New Jerseyian like myself! read more

It was a pleasure working with Jacob in the purchase of our new 2019 Mazda CX3. Jacob is straightforward and easy going. Jacob really cares about what the customer wants and needs are in a new car. With his thorough knowledge of Mazda products, Jacob found us the right car at the right price. Buying a new car can be stressful but Jacob made it easy for us. read more

I am SO happy with my service at Chapman Mazda. They worked with me and my indecisive decisions until we found what I wanted! Daniel, Paul, JP, Huy, Kevin and George are FANTASTIC! Couldn't be more happy with my decision! Thank you all so much! read more

Wayne in Mazda service is friendly and a true pleasure to do business with! I use to go to Cardinale Way Mazda but left there after a terrible experience and decided to give Chapman a shot! Great decision!! HIGHLY RECOMMEND AAAA++++ read more

I had such a great experience purchasing a car through Chapman Mazda and with the sales associate R. Scott Sullivan. It was stress free and a genuinely pleasant car buying event. I highly recommend this dealership! read more

We had a great experience buying our new CX-5 from the Chapman Mazda. Bill Lohmeyer was great to work with!

Thank you Scott Sullivan and Nick Nicholas you guys are great great,you helped us on getting our new cx5

I had a very great experience here. I was helped my bill lohmeyer and he was super helpful. The whole process went smoothly and as quickly as possible. I was walked through everything and they answered all my questions and overall I was very satisfied. read more

Great dealership with two very competent, very cordial and straight up salesmen named Scott Sullivan and Mike Knox. They will do their best to give you the best deal while working quickly and honestly. I was so worried about getting taken advantage of and if I had just gone here to begin with I would have saved myself so much time and worry. Purchased a beautiful Mazda CX 9 with all the upgrades at a price I'm happy with. When my husband needs to car we will drive the hour to get here and work with Scott and Mike again for sure. Thanks!!! read more

I had a great first time service experience at this particular location. They got me in and out quickly. The slowest part was waiting for the car wash guys to get to me. So after about a half hour waiting for them to get to me. I passed on the car wash. read more

Seriously the most stress-free experience I've ever had in a car dealership. I walked in with a general idea of what I was looking for, and Bill Lohmeyer helped me narrow down my selections until I found the perfect one for me. (2020 Mazda CX-30. I highly recommend) Negotiations were straightforward and no pressure, and I definitely feel like I got great value for my money here. If you are in the market for a new Mazda, I highly recommend stopping by and chatting with these team. Especially Bill. read more

Bill and the team handled my sales transaction with great ease...working with me on price via phone, and having everything ready for me when I arrived. First-rate experience from start to finish...and I love the new car! Thanks Chapman team! read more

Avoid buying a car from this dealership! The Carfax they presented was fraudulent! Blatantly false reporting that the salesman later admitted was not correct, such as Chapman Scottsdale Autoplex saying on the Carfax report they had filled the tires with nitrogen when they have not. A tire pressure indicator light on the dashboard that has been on since I purchased the car that they refuse to take care of, salesman says "its normal". What else have they lied about? I guess only time will tell. If you deal with Chapman your rolling the dice with a dishonest group! read more

NOOOOOOO! SAVE YOURSELF.......DON'T BUY FROM HERE. They do not care about customer service. No one answers the phone at this place. They are either "at lunch" or in a "staff meeting". They were unwilling to negotiate at all......not even to earn a loyal customer. I found them to be total con artists. They attempted to make money on the back end by getting a kick back on the interest rate, lied about inventory, jacked up my interest rate, took $1,000 CASH deposit (easy to take your money, but a total pain to get it back. It was promised the next business day by 9 a.m. No one would take my call. I'm pregnant and had to drive out 3 times. 3 days later only AFTER threatening to call the BBB did they release the check after 2:00). I'm serious, I have bought dozens of cars in my day. This outfit is a total joke. They absorb dealer incentives rather than pass them on as a negotiating tool or for customer retention. I have never been more frustrating in just trying to get a refund for a car they couldn't deliver...in fact, they said that Mazda didn't even manufacture a white CX-5 with black leather. LIES.....LIES.....LIES. Do yourself a favor.....BUY ELSEWHERE! I had a similar experience wtih Chapman Toyota a few years ago. They are swindlers. read more