Went here looking to purchase a birthday gift of cowboy boots. Didn't have anything really specific in mind, so it was pretty easy to pick something out. That being said, the staff was accommodating in helping me find what I needed. Ended up going back the next day to get the correct size. Again, the staff was helpful. While she was trying on boots, I was able to look around a bit more. They have a pretty big selection of western wear. I'm not a cowboy, but if I was, I assume this place would have just about everything I'd need! read more

I went in this weekend for a gift for my father for Father's Day and was assisted by the lovely Mary Kay. She helped me find everything I needed and was more than willing to help me. I was in-and-out of the store in less than 5 minutes. Mary Kay did a wonderful job and I will be returning again. Nice new location, clean facilities, and great staff. A+ read more

Boot Barn - Shoe Stores Near Me - El Cajon, California

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what i thought would be daunting was paddling a canoe on calm waters. Mia you customer service deserves praise

Been going here for years and have never had good service but today is my last time shopping here. Place is a mess staff ignored me and when I asked for help they seamed pissed. Couldn't find a matching pair and I left. Country hospitality at its worst lol. read more

Boot barn has plenty of selection on boots, clothes or anything you need. The staff is very knowledgeable and helpful. Me and my friend come here once in a while to check it out. read more

My wife and I went in looking for boots and not one employee greeted us or asked us if we needed help. We stood next to a couple and they were asked if they needed anything. And ignored us. We left and found a different store with better service. read more

My first time in this Store and I was greeted so warmly by Julia! She gave me Great advice on boots, and was extremely knowledgeable about the store. She let me know that they have Layaway which definitely made me happy because I found a good "starter" boot but wasn't quite ready to spend the money at that time ( although they were at an AWESOME price) of course I put them on layaway! She also helped me purchase my Country Fest tickets! It's my first concert ever and was so happy that she and the other staff member were there to share that moment. They definitely we're excited for me! I cannot wait to to shop there more often! Especially since Julia also hooked me up with the rewards card! Thank you sooo much! See Y'all soon!!! read more

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I was able to go in, receive help and recommendations with quality clothing. I'm not the kind of guy that likes shopping so quick and efficient is what I like. read more

My rating.. I have been a UGG man since high school and I am now sixty..my main store is Boot Barn in El Cajon near the ranch. Recently I had a new pair of boots 'rip in half' on the right knee high...never have I seen a sheep blow up like that...so I showed the manager *JONATHON PASSIC* he had never seen this occur before either...?.what might of had the potential for a healthy debate on a return or not was resolved rather quickly. That was at noon and at seven that evening I had my new UGGs on my feet.. many clapping hands for the manager and his crew. Edwin Nutting, Rattlesnake Mt.Ranch (owner) read more

My husband likes to buy his work boots here. No one ever comes over to ask if you need help, but he knows what he likes so he just tries them on and goes about his business. This last time he noticed that the lettering was missing from the insole of the boot, but all the other boots (none of which were in his size) had the writing. It's like someone had worn them and returned them. He asked if they had anymore in the back and the girl said no but she could order them and we'd have them in a few days. My husband didn't feel like waiting so he got the boots. At check out he asked if they still give a discount for union members and showed her his card but they said that they only give the discount to union members if you live and work in Las Vegas. My reaction: ??? Anyhow, expensive boots, not great customer service, no more union discount - basically, no real incentive to buy from there. read more

Wow! I'd never been in a Boot Barn before. My cowboy hat took flight on a highway after it was left on the roof of the car (not to throw anyone under the bus, but it wasn't me that did it). The hat was retrieved and survived. But the hatband is out there somewhere. My hat looked pretty neked without a band. When I walked into this store, the staff was very friendly and pointed me in the right direction. They also gave me suggestions on cleaning my poor hat. So besides getting what I needed, I had to roam around. They have so much stuff! But don't get me wrong, it's very clean and organized. I'll be back for more goodies, I'm sure! read more

Usually staff is okay in store nothing above and beyond but usually willing to help you out. But today i tried calling to check on an item i had the style number and i just needed to know if they came in (they were out of this item on a previous visit i made) Dawn answers the phone, i ask how often they receive new inventory, um yeah daily is the reply. Then i asked if they could check to see if they got the item I'm looking for. She says sure let me put you on hold first. I sat on hold for 15 minutes before finally hanging up. Disappointed they thought the $200 i was ready to spend wasn't worth their time to check for an item. read more

I went in here looking for a decent pair of boots, not really knowing what I wanted. They were pretty busy, and maybe a bit understaffed for the afternoon. That being said, the sales associate, Monica, took great care of me - making suggestions, bringing me boots to try, etc. I couldn't have found a pair I liked and fit without her help. Pretty extensive selection of boots and other western gear. Everything right out on the shelves where you can find it. read more

Yes, I'm a fan of Boot Barn and I'm not cowboy by any stretch! But sometimes I need something a little bit country and here is where I will always go to find it. My most recent pinch was an invite to a Western-themed party and no tengo nada Western-wear. Off to Boot World I go. Spent about an hour in there trying stuff on. Wrangler, Cruel Girl and Levi jeans are bargains compared to designer lines and I think they're just as cute. Something about the label Cruel Girl resonates with me...anyway... There are a huge variety of tops, most are size "tight" to show off youthful figures but I found a few that were flattering to those of us who've been on the planet for a few more revolutions. Everyone working there was friendly and helpful and made me feel comfortable, even if they were secretly wondering why I was in there for so long (geez I tried on about 15 pairs of jeans). At the end there was a tall, dark, handsome cowboy behind the counter that made checkout a real pleasure! Yeehaw. Ended up returning the ankle boots, they were just too pointy, my toes couldn't handle it. Hubby got some boots and a Carhartt shirt instead, so my loss was his gain. (There you go, Dan t., all better now.) read more

I've gone to this place a couple times. And not once was I helped by employees. The only time I saw an employee was when I pulled my wallet. These people have no care for customers, or they only choose to help a certain clientele. Spend your money and boot world or red wing same price quality service read more

I purchased a pair of boots from the San Diego store. When I went home I found the same boot on Boot Barns website for $20 less ($169 vs 189) plus free shipping. This was not a special or online sale, it was their normal posted price. When I contacted Boot Barn the said they said they would "pass it on to Corporate". I would suggest that if you find boots you like, you shop the internet, before buying. You may find you will pay less for the boots, get free shipping and no taxes from some vendors. Needless to say, I was not pleased. read more

I ordered a gift for Christmas, it still hasn't been shipped (2 weeks ago), and when I try to call the customer service number it's busy all day long. I got a hold of someone 4 days ago and she said to call back in a few days. I tried and once again, it's busy all day. This is unprofessional and ridiculous. I can't even get a hold of someone to cancel my order. read more

I went in today with my dad and Emilee went above and beyond to help us out! She was so friendly and so helpful in helping my dad find boots! Thank you Emilee for all your help! You rock! read more

I'm giving this review 5 stars because I had the best experience today thanks to Debbie, the associate that helped me find my son a perfect pair of boots for Christmas! She greeted me with a warm hello and patiently searched through so many styles and she was absolutely amazing! I don't have too much knowledge on cowboy boots, but she definitely did and although she had other guests who needed assistance, she kept coming back to make sure I found what I was looking for! Debbie's guest service skills are superb and I will definitely be back because of how well I was treated! Thanks again Debbie! read more

The ladies at this location made me and my family feel extremely awkward, they offered no help and only looked our way to visually examine our stroller and ensure we didn't have anything hiding in it. We are of Mexican descent and personally think that was the reason why we got this 2nd class citizen treatment. Just when we thought our experience couldn't get any worse, Jesse came to save the day, he was extremely nice, courteous and offered great customer service. Jesse was the only reason why i didn't leave my items and walk out of the store. Jesse deserves 10 stars for his excellent customer service. Thank you Jesse. read more

Went in for a pair of boots today and I was helped by a very sweet young man, Dylan. I will definitely return to this location simply because of Dylan's knowledge and passion. He even did a small line dance with me to test out the boots! Dylan is a very bright character that I think everyone should meet! Boot barn is very fortunate to have him on their team. Highly recommended and satisfied read more

delightful the gal that formed my hat was amazing , beautiful and articulate in our conversation while she cleaned the steam tank and made my hat baller... read more

Nichole from the El Cajon CA store was the best! Thank you for all your help. She went above and beyond helping me find exactly what I needed when i thought the store did not have it. She made it happen and gave me her honest opinion which was very much appreciated. 5/5 !!! read more

If I could complete this without stars I would; unfortunately I have no choice.. I normally purchase everything via Sheplers or Cavenders online because I am very familiar with them as I am from Texas. This time I noticed that if I ordered jeans online from Sheplers I could pick them up from Boot Barn.. Cool, right?! NOPE!! I received an email about three hours later advising me my order was ready.. we called to add a pick up person to the order and was advised by a gentleman with a British accent to ignore the email as they haven't received any shipments in. I tried to explain to him that it was a buy online pick up in store and he just kept saying that nope my order wasn't ready and I'd receive a call within two days. He didn't even ask for my info to know if it was ready or not!! That was Sunday.. Monday passes.. then Tuesday and Wednesday.. No call.. I finally call on Thursday and got the same run around and finally had to ask the young lady to just please listen.. FINALLY after listening and not interrupting me she realized I purchased an item out of their stock and went to check on my order. Imagine my surprise (sarcasm) when she said it had been ready since SUNDAY!! (The day I received the email). I then asked if I could add an alternate person for pick up and was advised that all the person would need is the email confirmation. Okay cool!! Again, NOT the case. My family member showed up today to pick up the order with the email as advised and was told by an older lady with glasses that she couldn't help and that was the wrong information given. When she was advised of the issues from the get go she said, " Maybe you should've gotten a manager or something." EXCUSE ME?! From beginning to end this is THE ABSOLUTE WORST CUSTOMER EXPERIENCE EVER!! I had never liked shopping Boot Barn because of the lack of variety and knowledge of the employees, but now.... The INCOMPETENCE and RUDENESS of the employees reminded me once again why I will NEVER shop here again even if you paid me. I'll stick with ordering online as I have done all along. Boot Barn is a joke!! And I can't believe Sheplers actually sold out to them.. Bottom-line.. if you want service that is terrible visit this Boot Barn.. If you want peace of mind while still giving this company money.... Order online and have it shipped to your house.. better yet!! Shop a true blue family owned business.. Cavender's.... Even online customer service is great!! Can't go wrong. read more

Boot Barn is an amazing place to shop! I was surprised by their huge selection of boots and shoes, the awesome selection of clothing they carry and how much the sales people know about their products. If you have no idea how to buy a boot, they can help you get it just right while making it fun and informative (now I know how to fit my kids' shoes better!) And, I have never seen so many different styles of jeans for women! I thought I'd be lost in all of the choices but they stepped right in and helped me get fitted super quick... I loved their "fit clinic" attitude that was focused on getting it just right for me and they took their time... no rushing to get me to buy something and get me out. They have beautiful tops that aren't that dispoable stuff the malls are selling (can we say Forever 21?) and I felt confident that my money was well spent since the tops would wash and wear over and over but still look great. Definitely a case of you get what you pay for and this was quality AND stylish. The mens clothing offering was huge too and I saw that they carry more than just the standard western jeans but had Levis and Cinch which was a bit more 'dressy' for guys. I found XXX large shirts, TALL shirts and even jeans in a 54 waist for guys. Wow! I also saw that they have a large area of workboots and their salespeople knew all about those too! My guys love CARHARTT and I think that Boot Barn must carry the biggest selection I have ever seen so I can do my one-stop shopping here on those work clothes. And, just to top it off they have hats... lots of hats... and the most adorable kids clothing I have ever seen. I had no idea they made such teeny cowboy boots to go with itty bitty jeans. And did I mention the sales people??? I was surprised at how nice they were and how they patiently just kept helping me find what I wanted, no pressure but friendly professional service. Makes me wonder why Home Depot and other stores can't step up to those standards?? I also got a Rewards coupon for spending $50 which means I have a really good coupon for my next visit and I can use it on sale items. I love coupons I don't have to clip! Overall, I appreciated their outstanding customer service, their willingness to help me learn about product so I knew what I was buying and I felt that I truly got a value for my hard earned money. They say they have lots of store in California and other states and an Internet site too so I will check that out as well at Bootbarn.com. Great experience, great product and I had a great time! read more

Thanks Dawn, El Cajon Store, and Tim, Oceanside Store, for finding me my right size boot!

So on Saturday I purchased my first pair of cowboy boots and it was the BEST first experience. Emilee helped me find the best fit and gave me so many tips and tricks on how to properly wear your boots. She went above and beyond to make this the best experience!!! Thanks Emilee!! :) read more

Great place to get your work boots. Large selection for both men a women. The quality of boots varies on which brand you prefer. Hundreds of styles. Never have had a problem finding a size in the style of boots that I want. Staff are friendly. However on the weekends it takes forever to get through the checkout line. read more

Be prepared to be put second to the personal conversations held amongst the sales associates and their picking and choosing of who they want to pay mind to. I stood for several minutes waiting for the bathroom key while my husband was shopping for his third pair of boots we would have been purchasing for him in the last few months. Two associates watched me walked back to the bathroom while they were standing there speaking Spanish talking about applying to other jobs, unaware others who speak Spanish can understand them (myself included). When I realized I needed to be given access to the bathroom, I walked back by them and asked how I could be able to use it. They sent me to the front counter for the key and continued their conversation. I stood there at the front while TWO associates helped ONE guy find a belt buckle. Finally, annoyed that I was being ignored, I walked away at which time the first girl passes by and asks if I got the key.. of course, the other girl at the front helping assist the man reminds her the bathroom is out of service. I stood around for 10 minutes to be told that the bathroom was out of service because they were either too busy to relay the information, or too busy focusing on personal conversations. While checking out, the girls continued to have conversation amongst themselves, lacking any interaction with us, then finally looked our way before it was time to pay and tried to sell us a credit card. Not to mention their conversation consisted of taking negatively about someone who "looked crazy". The people who work at this location lack respect and professionalism and focus only on benefiting themselves. I regret spending the money we've spent there. We won't be returning. read more

Boot barn always has great finds, especially if you need working boots or attire. I've been to all locations in san diego, but this el Cajon location, has the worst customer service! Even the store manager was rude. I said hello when I walked in and no one said a word! I even asked someone if I can get a fitting room and the girl rolled her eyes! read more

My favorite location. These people are very helpful and know about thier products. I will continue coming back with my family.

Very rude staff. I will never set foot in that store again. I do alot of business there or did but not anymore. On the brighter side I have nothing but good things to say about the stores in Las Vegas. read more

Wonderful customer service! They were very kind and helpful! Great selection. This will now be my go to for western wear.

Showed up last night 06.13.18 right about 7:50pm, waiting for my wife to show up couldn't have been more than a couple minutes. Girl's inside had locked up. Picked this location knowing they had the boots I wanted in stock. Wouldn't open the door to help a customer. Being a Service Manager for a commercial tire dealer here in San Diego sometimes you have to open those doors to take care of that one last customer. It's called good business. So I went across the street and went to Boot World & spent $220 with them and had the boots special ordered. read more

Dylan was our helper man and he was great we spent a lot of time and he was there to help very friendly as well

Fabulous experience picking out new boots. knowledgeable and helpful staff. Was given appropriate amount of assistance and no pressure to buy any particular brand or style. Great rewards program too. read more

Went looking for a boots that are within Navy regulations. Anything they sell on the base is extremely uncomfortable. Kristi found me exactly the I needed and they were on sale! Thanks a ton to Kristi and Boot Barn for saving my feet. read more

Super 5* service from Julia and other girls in the shop! I love western gear and can always find something I like! Great selection of jewellery and shirts! read more

I love boot barn! The store is clean and well organized. There are ample boot sizes and styles as well as great accessories and jeans. And as expected they are always streaming good country music. What I love most is that the mix of Country and trendy styles. you can get Wranglers or Miss Me jeans. And the customer service is spot on! This has been my experience so far with boot barn..... About a month ago, I tagged along with a friend to browse the boots at Boot Barn. We were greeted by Chris and explained to him that we were just there to browse and try on sizes. My friends dad was going to get her new boots as a birthday gift but wanted her to go look at sizes and styles first. Because we explained we weren't there to actually purchase anything I expected him to move on to the next customer where he could make a sale. But suprisingly he stayed with us and took his time explaining all of the styles and soles and benifits of each. He even went as far as showing us his trick to get on the boots that started off too snug, educating us that they will stretch with use. And even though I had'nt planned on purchansing anything I walked out that day with a new wallet and boot barn card. Fast forward to Christmas and guess what my hubby got me?? New boots! Well, they were a size to big (I knew they would stretch because of my previous visit to BB). So I took them in to exchange and Chris was there to help me again, he was just as friendly and informative as he had been during my first visit. We went over and tried on a few sizes again, since now I was shopping for me. They did'nt have tthe style I wanted in stock in my size so he had to order them. They came in the following week as promised. And now I am one happy girl with some great new boots! I plan to return to Boot Barn for all my future boot purchases which will be frequent since they also have Uggs. read more

I have been to this store twice and both times the employees were extremely nice and patient with me. I have a hard time buying boots since I have a problem with one of my ankles. The first time a guy was helping me and after trying to find something my foot would go into I left with my first pair of boots! So happy! They are so comfortable I am now addicted to boots!lol Yesterday I went in to get my second pair. Still a little nervous because my selection is pretty slim. Elizabeth was so nice and helped me try on a ton of boots. To the point where I told her she didn't have to stay with me this long. She said it was fine and kept helping me. She asked why I wasn't looking at the fancier more girly boots and honestly it was because I never would think I can get my ankle into them. She said lets just try these....(very cute embroidered, girly, fancy boots!) I thought OK but its not gonna happen... i try them on and they fit great! I was shocked! Then the only decision left was which color! I'm so glad she helped me or I would be wearing round toe non fancy boots forever! ha ha Her service was so great it felt like shopping with a friend! read more