Went in today for some new shoes and insoles and Leticia helped me. She was amazing! Asked what I was looking for then gave me recommendations based on my feedback and I left with comfortable shoes with awesome support! Thank you Leticia! read more

It's time to do the review on the place that I have been loyal to for about 5 years now, I am an underground pipe layer by trade. I go through 1-2 pairs of boots a year . A couple of years ago years I landed on Throrogood work boots! Absolutely amazing price. I felt compelled to write this review because after my last pair I had an issue with the boots where the bottom split open, I was worried I was not going to get compensated in any way but upon return taking them in... to my surprise they were more than willing to out right just gave me a new pair stating that these boots don't just do that don't must be a manufacturing error or something of that sort. (I have not had a problem since) The customer service is fun and lighthearted, kinda feels like you're buying something from a friend if that makes sense. ALL employees are more than knowledge on just about every boot in the store. Definitely will give you insight and reference you towards the right pair for you. PS make sure you get some mink oil to help keep your boots lasting!! Thanks Boot World! read more

Boot World - Throrogood - Shoe Stores Near Me - El Cajon, California

I always come back here because the Selection, Service, and the Price Matching. It's tempting to just order them online and just wait. When it comes to shoes it's always better to try them on before buying. That is the best reason come here instead of shopping online. This time I came here because my daughter wanted some UGG Sneakers. Chloe helped us and she was Phenomenal from the start. She searched for a pair that would fit my daughter and in a color that she would like. She took the time to check online at her other stores just in case she wanted a different color. My daughter loved her and Chloe was asking her questions about school and her Bday. This exceptional Service is why I always choose to come to the El Cajon Store. They are always happy to help and they always have what you need in stock. My daughter loves her new UGG sneakers and just had to wear them out of the store. read more

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It was new work boot time so I headed to Boot World. My go-to for boots. Upon entry I was warmly greeted by a number of employees. I appreciated that nobody bum-rushed me. I was able to look at the boots undisturbed. When I was ready, I approached Erik to ask about my choice. I told him my size ,but he wanted to measure my foot anyway just to confirm. Why waste a trip to the back if I told him the wrong size, right? The first pair I tried on I thought were uncomfortable. The second pair they did not have in my size. I didn't like the third pair either. I had poor Erik running back and forth from the back to the front. Finally, on the fourth try I found a pair to my liking. I apologized to Erik for making him run around so much. He assured me that it was no big deal. I've never had a bad shopping experience at Boot World of El Cajon. read more

Service was excellent, selection good, value time will tell did not get name of the sweetheart how hooked me up with a pair of keen boots here is my email if ya ever need help with trailer. tomk9346@gmail.com. Thank you!! read more

Aaliyah had the BEST customer service while my son was looking for his first set of boots for work. She was friendly outgoing had a smile on her face and gave him so many different options to choose from. I have managed a company for over 15 years and I can say that she is a five star girl. Thank you Aaliyah ! read more

Great service excellent selection of boots. Very nice staff and very knowledgeable about the products they sell!

The customer service here is 5 star and they have a great variety of work boots! I recommend and will return!

Great Customer Service. Everyone was so nice. Melissa stuck by me the whole time from foot measurements to ringing me up. She was friendly and super knowledgeable. Fitted me into a comfortable set of boots and insoles. read more

I have an older pair of fairly expensive boots that I could no longer even get my feet into...AT ALL! I called Boot World and asked about boot stretching, they were so nice and said to bring them on in. I left my boots overnight to be stretched and Darnell was so kind, he even put mink oil on them and they look like brand new and fit perfectly! I highly recommend Boot World, all of the employees were super nice and friendly, and I am super happy with my awesome boots! read more

A whole New World! Abe was an outstanding customer service representative, and gave me the lowdown on all the different types of boots, and what their best for. He listened to my specific needs and help me find the best fit for my lifestyle- I have had several pairs of boots over my life And didn't understand how important the different types are for what you're using them, for I was also able to get insoles to help with my posture and prevent any long-term injuries from physical labor. This is my first time buying doc martens, and I am super stoked. Most importantly, this has been an outstanding shopping experience, and I am grateful for the friendly staff at boot world that were able to help me navigating the purchase of a long-term boot solution for my every day foot needs! I highly recommend boot world for your next purchase! read more

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I am impressed with the knowledge this team has on their shoes. The store is well taken care of and sells good products. Awesome store! I really appreciate Alexis! Great customer service! read more

Dylan was a great help!!! Was very helpful and patient he needs to be employee of the month

I love this place. Staff are friendly, knowledgeable and inform you of discounts. Thx B.W. read more

Jaden was awesome! He helped me stretch out my boots I bought online and refused to let me pay for his efforts even though he spent so much time making sure to stretch it as much as possible. It ended up fitting once I got home! Thank you!! read more

Keirrion was the best! He was very helpful and attentive to finding my mom her perfect uggs. Thank you so much :)

I went to BW today heated due to a pair of Timberland Boots I previously purchased. I was sized/fitted for the wrong boot. To my surprise, I ran in to a different lady name Maggie. I explained her my issue and she was very professional and helpful. She helped me with the correct pair of boots and she was able to swapped the boots. If you are in the market for a good pair of boots go see Maggie at BW. She'll get you the perfect and the correct pair. Thanks again Maggie. You Rock!!!!! read more

Just wanted to give a shout out to Darnell for being an outstanding, friendly guy. He was knowledgeable and very thorough. We left with exactly the boots we wanted and were grateful to have been helped by Darnell. read more

Location 5 stars across from Walmart Customer Service 3 stars After being at the store for 25 + minutes finally a lady ask If she can assist me. Good selection of boots Register, or credit machines are very slow. Check out gets 4 stars. Need to work on customer service, asking customer if they can help with anything or at least say Hi or welcome. Notice customer. read more

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Everyone in this store was so nice and helpful! Chloe especially went above and beyond to help me find my size. She called multiple other stores and found me exactly what i was looking for! read more

I've always came here to get many services done and always have a wonderful experience. Highly recommend!

So I bought a $250 pair of boots from them about 3 months ago and the side of the boot busted out, so I took the boots back because on the box it said lifetime warranty and I was told there is nothing they can do but they know a good cobbler that I can call to fix them. Don't buy from this place they suck. Go to boot barn instead. read more

This is the best place to get work boots, especially if you are in construction and going to use them heavily. The staff is always friendly and puts finding the right boots for you as their priority. They encourage you to try different pairs and don't come off pushy trying to upsell you like the place across the way. I needed new boots recently and Melissa was extremely kind and helpful. Highly recommend. read more

Wow. Customer service is over the top in this store. I went in with a brand new pair of Dr. Marten's, I'd actually purchased elsewhere yesterday. (I wore them for an hour and had blisters.) On a whim, I brought them to Boot World. The employees were kind and sympathetic. I wish I'd gotten all their names. Jon was particularly helpful. He worked like a cobbler on my Mary Jane's for ten minutes! When I put them back on, it was like they'd been broken in by my own foot! I couldn't be happier! He invited me to return if they need more help. My husband's purchased several pairs of Keen steel toe workboots here and is always pleased with the selection and customer service. Now I know why! Thanks Jon & everyone else! We'll be back! read more

Friendly sales people! Knowledgeable and fast with helpful suggestions. This location is like a family, genuinely friendly and fun to shop with. Strongly suggest this location for anyone needing anything good quality and selection of boots! read more

I am a returning customer.I asked the girl for a pair of size 10 and she comes out with a nine and then I say not size 10 and she was tell me all just try am on anyways and I'm like no and then she insisted I try am on and like what is wrong I'm here so it was very bad experience with the sales person and then another girl who just started the game and she was real nice and really helpful and I'm not just saying that because I want to come take her out I'm saying it because the other girl was kinda rude. read more

Boot World - Shoe Stores Near Me - El Cajon, California

Terrible experience today. I orders some shoes that come from another store and they were supposed to call me in a week. A week goes by and no call. I call them and told me that I already picked them up. I never did. Turns out they never ordered them and wanted to blame me. So the. They "order" them again and told me I would get a discount for the inconvenience. I wait a week and no call. I call them and they said they have been trying to reach but they said I gave them the wrong number. Turns out my number was on the receipt. They called a different area code. Then they had told me they were going to give me a discount. LIES. the lady said they couldn't. Even though I was told so. They make two mistakes and I'm the one to blame. Tsk tsk!! read more

I came to this story and I just want to give a big props to Darnell he was very helpful from the beginning. His customer service is a 10 out 10 .. read more

I came here today to return a pair of boots I received for Christmas and was helped out by Jessica. Jessica was very helpful and took the time to walk around with me while I had questions about colors/styles of boots. I found a couple pairs I liked that were not in stock and she checked all the other locations for me. Thank you Jessica for the wonderful customer service. read more

Hands down best customer service ! Mireya went above and beyond for my husband and I . She was kind and thorough and fit my husband with the best pair of boots. We will definitely be return customers . read more

I took my son for his first pair of work boots. Melissa helped us and she was amazing. She was patient, knowledgeable and took an extraordinary amount of time to educate and help my son. She is a true asset to this business. Highly highly recommend her read more

The staff is so helpful and friendly. There was a young lady by the name of Taylor. I explained to her that it was my first time going to a boot store. She was so helpful and just wanted to be sure that I chose the right type of boot for myself! Thank you for having such nice employees working in your store! I really appreciate my experience in your store and can't wait to go back again! read more

My company gives me an allowance for boats but I've been very unhappy with the quality and fit of the boots. So after many years of blisters I decided that I wasn't going to take the company boots and buy them on my own from boot World. From the moment I walked in "Kat" helped me out. She actually measured my feet, and picked out the boots that would work and fit the best. Kat also helped me with picking out orthotics. She really took the time and really cared about how the boots fit. She knows her stuff! For the first time I was able to wear brand new boots and didn't get any blisters or have to worry about breaking them in. I am so happy with my purchase and with my salesperson Kat! You guys I have gained a customer for life!! read more

Went to boot world to purchase some work boots for a new job in construction. Someone greets you as soon as you walk in and asks if you need help finding anything, which was nice because each wall has different categories of boots. I was lucky enough to have Jon help me find a good pair of boots that worked well for what I needed at work, and he even taught me some useful tricks about how to keep the length of the laces even and told me about their selection of inserts in case I discovered I needed more cushioning in my boots. All in all, an experience made easy by Jon who was super polite and professional. I'll be heading back to boot world once this pair bites the dust. read more

Today I went with a friend and his mother,90yrs, to find some new shoes. She is having circulation issues and has swollen feet etc. Erik helped us. The Momma was very impressed, she felt Erik was helpful, kind and patient! With her being embarrassed about it all, as her feet were not fitting in anything we tried. She ended up with UGG slippers. They were not the sheepskin slippers she was hoping for, however in the end she left happy and had a safer pair of shoes to wear. Thank you to Erik for being understanding and kind and sticking with us on this adventure. Her son didn't think we could get her into anything she would agree to. Luckily he stayed out of it and let Erik and I FIND SOMETHING! Whew! Khaki slippers are Not what she would of chosen but in the end realized she needed. She says they are very comfortable. Good job Erik! read more

Boot World - Khaki Ugg slippers - Shoe Stores Near Me - El Cajon, California

Lost me as a customer. My 200$ boots lasted 5 months. I didn't realize "turn and burn " boots was what they sold there

Went in and they do temperature checks as well as a spray alcohol based fast drying hand sanitizer before you can fully enter the store. They were very quick to notice my boyfriend and I so we didn't even have to wait for an uncomfortable amount of time. The lady's who sprayed my hands also complimented my new bangs and made my whole day. Afterwards she went to the back to, I assume, wash her hands. I love the procedure they have here. Quickly after that another employee approached us and gave us her name, which I missed, and asked us how she could help. Amazing ladies very sweet and kind. Best customer service I've ever had. I never review but this was such a positive experience that I had to. Oh and the timberland laces we went to buy were only $3 great price I saw them on amazon for easily at least $13. Love this place! read more

Couple of days ago a young lady name Hailey help me buy some slip resistant working shoes. She was very knowledgeable, friendly and very helpful. Unfortunately I had to bring back the shoes and soles. Not that she wasn't helpful she was very helpful it just my feed didn't like the shoes. Hailey did say I can bring it back if it didn't work out. Well I had to bring the shoes back Couple of days later. So I went today and a very nice lady name Malissa help me with some shoes for work. Malissa went out of her way to find me different style and sizes fir me. She wasn't tired to look or she didn't have an attitude. We even talked about my job and hers. Well I was able to return the shoes and insole with no problem. We also started listening to some good old school music that started to play..as both of us was enjoying the music 1 minute later the music changed. So Malissa said "who changed the music "? And rhe young lady standing next to her said. I did I wanted to listen to xmas. Wtf! REALLY! it's not even December. Yady if your customers is enjoying the music let it run. It's not all about you, it's the shoppers enjoying the music...anyways thank you Hailey and Malissa happy holidays p.s. I hope there's shoes work. I went from sketches to Aravon read more

This was my first time going to Boot World and I'm glad I read the yelp reviews. My feet were killing me this whole week and I figured it was time to get new work shoes. I was greeted by Byron who was down to earth and made me feel like a valued customer. I was telling him my problem and he suggested some insoles instead. Now I was willing to shell out some dough for a whole new shoe, though the insoles definitely made an impact and for about as much as new kicks my feet feel a whole lot better. He was helpful and knowledgeable and I will definitely be coming back when I need to upgrade shoes. read more

Nice store, very clean, great staff. Following Covid 19 protocols. Eric was super helpful , worked with my wife to get her actual UGG boots. A pleasant experience during this Covid nightmare read more