I have been here a handful of times because I still appreciate being helped while selecting shoes.
Makayla waited on me twice over the past few months. Most recently regarding an exchange. I bought a pair of Birkenstock sandals, the big buckle, about 3 months ago. Very quickly the shoe began to break down which I found very odd for Birkenstock as I was sold on their craftsmanship and longevity. Birkenstock is also recommended for the foot and promotes good balance and posture.
I shared what had happened and showed Makayla my sandals. She said that was unusual for Birkenstock and took the initiative to consult with the manager. She returned with the news that an exchange was possible and that in fact, likely, I purchased a defective pair. In a time when customer service is truly dwindling to a stubby nub of a broken branch, I was and am appreciative of the chatter I had with Makayla and her own instinct to check if an exchange was possible. I truly thought I was going to need to jump through hoops to get the matter resolved. For more context, I do have my phone number on file, evidence of purchase was located through this account, and it was an overall delightful and smooth process.
Each time I have come into the store, I find it wonderfully laid out. Typically it is staffed by two - so when it is busy you may need to speak up for what you need or remind your service clerk for more help/service.
I see a few nasty reviews of this place and the customer service. There is a lack of examples of how this went down. Whenever I read 1 star reviews I often wonder about the one writing the review. I do not come to yelp to dump on a small business. If I do complain, I surely come with some examples that could make the customer experience better. {{For example, I was left without someone to get me additional shoes, definitely frustrating, so I requested the clerk an additional time. When service was still poor, I asked to speak to a manager to discuss what was happening. The manager was able to remedy the situation and apologized for the frustration. She said she'd address the matter with the clerks.}} Coming on to yelp to air you frustrations is not where you get remedy, you speak with management, or make a call later if you're really in a pissed off state of mind.
We are all accountable for our attitude, behavior, and basic decency. I found Makayla's demeanor, as well as the other sales lady to be quiet and reserved, not rude or disrespectful. read more
