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    Journeys

    3.8 (8 reviews)
    ModerateShoe Stores
    Closed • 11:00 am - 8:00 pm

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    6 years ago

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    8 years ago

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    11 years ago

    This place is terrible terrible customer service do not go here take your money to a better shoe store like vans

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    Boot World - Throrogood

    Boot World

    4.4(107 reviews)
    0.2 mi
    •$$

    I always come back here because the Selection, Service, and the Price Matching. It's tempting to…read morejust order them online and just wait. When it comes to shoes it's always better to try them on before buying. That is the best reason come here instead of shopping online. This time I came here because my daughter wanted some UGG Sneakers. Chloe helped us and she was Phenomenal from the start. She searched for a pair that would fit my daughter and in a color that she would like. She took the time to check online at her other stores just in case she wanted a different color. My daughter loved her and Chloe was asking her questions about school and her Bday. This exceptional Service is why I always choose to come to the El Cajon Store. They are always happy to help and they always have what you need in stock. My daughter loves her new UGG sneakers and just had to wear them out of the store.

    I've been going to this location for years now. For the most part, the customer service has been…read moregreat. Today was no different until the manager/MOD was involved. There is a sweet young man, Ruben, who was very patient and helped answer all of my questions as I was trying to figure out proper size of a new shoe with my usual insoles. Upon removing the shoe to wrap up my visit, I noticed a small hole on the top of the shoe. It was slightly hidden, but based on the work I do, I feared the small hole would eventually become a bigger issue over time. So I asked Ruben if there was another pair. I didn't ask for a discount, but he offered to see if there was a possibility for a discount based on the small hole noticed, as he had seen it too. He walked to the back to touch base with the MOD, and she came back with what seemed like a dismissive and condescending attitude. She began inspecting the shoe in front of me, repeating that there was no hole. I pointed it out for her and showed her where the hole was. She said "So you don't want them?". I wasn't going to argue with her, but I also wasn't going to waste Ruben's time at his attempt to save the sale, so I purchased the insoles and left to buy the shoe from another retailer. Had she spoken to me like an adult, or just explained for such a minor flaw she could not offer a discount, or offered to order another pair for me, my transaction would've continued. But not only am I a trained seamstress, with a degree in fashion design, and a small business in handmade leather goods, I decided to take my business elsewhere. I know a needle puncture when I see one.

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    Famous Footwear

    Famous Footwear

    3.4(28 reviews)
    3.1 mi
    •$$

    I'm kind of blown away by the service I received at this location. The Assistant Manager spent a…read moregood amount of time talking with me about my foot concerns and difficulty finding comfortable professional shoes that accommodate my high insteps and arches. Very friendly and courteous. The only downside is this location has limited wide options in-store, which for me is a bummer as I've found my feet aren't exactly compatible with the "off-the-rack" shoes being manufactured. I can and will order online, I just feel bad from an environmental perspective doing so when it results in a LOT of trial and error. Significantly better experience than shopping at DSW from a service perspective.

    I've purchased my daughter's shoes from here for the last 1.5 years. The variety of shoes is good…read morebut unfortunately size is hit or miss. If we don't find what we want then we order online. Returns for shoes that don't fit are very easy. I don't mind the shoe prices. Anything you can think of has increase in cost. Kid shoes are about $30-70. I started checking my email before checkout for any store coupons. It saved me $20 last week! I got two pairs of shoes and 12 pairs disney toddler socks for $80. Socks were bogo 50% off. I love the sale but why are socks $20 for 5 or 6 pairs? Regardless of brand, that is crazy! Customer service is good. Someone says hello when you come in but no one offers help or checks in while you're shopping. I'm not sure how many people are working at a time. I've noticed just two people. I don't usually need extra support so I am okay with just a greeting.

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    Journeys - shoes - Updated September 2026

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