Greeted by a yell from security from the exit doors lol What a welcome!!! I love Ross but I found their plus size clothing section lacking almost nonexistent!! It's the fall so the racks were filled with coats of every size and style but plus size. It was also skimpy on tops and bottoms with extra small section. The plus have gone up astronomically and it may have to do with online sales impacting then sales and them having to make it up with the in-store buyers which kinda sucks. You use to get a good deal from Ross on clothes but I may have to just stick to getting my hand bags and household decor from them. This store in general was well organized a little over crowded to be honest. It's easy to get paralysis analysis coming here.. while that may sound great it actually can be quite a challenge to find what you need. There were 3 cashiers which is a plus; being they never have enough staff but the holidays are coming so it's good to see they have started early with staffing. read more

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Came in on a whim. Needed a last minute gift bag. Not only did I snag a gift bag, I found a $100 bill in between the aisles! I guess it was my lucky day... This store is packed with endless amounts of toys and clothes. I don't even know if the times will sell before Christmas. Time will tell. Service is quick and staff is friendly. The restroom is spotless. I wouldn't hesitate to drop in here again if I'm the area. read more

Ross Dress for Less - Too much good stuff - Department Stores Near Me - El Cajon, California

I visited the Ross store at 198 W. Main Street, El Cajon. While walking through the store, I spotted someone who appeared to be shoplifting; he was hiding a backpack in an aisle beneath the clothing racks. I informed the employee stationed in the fitting room area, who then contacted the security guard at the entrance. About 15 minutes later, I saw the individual walking out the door; the alarm sounded, signaling a theft, yet no action was taken. I approached a store employee and asked to speak with the person in charge. He radioed someone and informed me that the manager was currently on a break, adding that there was nothing they could do about the shoplifter. Several questions came to mind: 1) Why do they pay for a security guard inside the store? 2) Why are security tags attached to some merchandise? 3) Why do other customers pay for their purchases--and why doesn't everyone simply do the same thing--given that the employee claimed California law prevents them from touching or taking any action against a shoplifter? I would appreciate a response regarding these points from the relevant parties. Thank you. read more

I came in today for a a cologne, they definitely have a large selection . Very low price the have tons of them price extremely lower then retail . I found some all weather floor mats as well for $10.99 got to keep the car. Clean over experience great . Service was great I don't know why people don't like this store it's a discount store we should be happy with the huge savings . Enjoy life don't be bitter :) My new slogan read more

Ross Dress for Less - Hollister wave $11.99 - Department Stores Near Me - El Cajon, California

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I've passed through this Ross a few times after some Sunday AM gym time next door at 24HF. Their clearance rack with sales items is a good deal. I found a pair of PSD boxer briefs and a pair of Peanuts socks for relatively cheap. PSD is not a cheap brand and I got them for more than half off. Most of the items here are fairly organized compared to other Ross stores I've shopped at. read more

Ross Dress for Less - Found some cool draws and socks. - Department Stores Near Me - El Cajon, California

The store was torn apart, and with the exception of the young man at the front doing security, the staff was unhelpful. I asked one woman a question and she wouldn't even look at me and just walked right past me. I am a please and thank you and excuse me, kind of woman so I was definitely being kind. Then they wouldn't let me use their public restroom either. Definitely don't need to come back to this store ever! I don't usually shop over in this part of San Diego County, but had to run an errand over here now I know it's a big no thank you! read more

The cashier who rang my checkout was a total bitch. She said things to my two-year-old daughter who was putting her hands on the counter. My daughter spilled a few drops of juice, which I wiped up with the wipes I had, and even then, I kept telling her to stop. She glared at her from the moment I got to the register. She was angry, I don't know why, and I don't care, but she's a real bitch. If you want your kids to be treated badly, go to that store, especially the one with Valentine, that damn, miserable woman. Not even a manager came near; they don't care. When I confronted that awful woman about her attitude and the way she spoke to my daughter, she just walked away like a dog, muttering as she left. She's not even fit to do her job. read more

Great selection and usually stocked pretty well. Staff are helpful and considerate. Loved that they were open REALLY early during the holidays. read more

I must have forgotten about this Ross, even though I was here almost a year ago, what did I buy here last time, probably nothing because while I was in the area today, I decided to come for a visit again, and it was pretty messy, a lot of stuffs were laying around unorganized and yes either stolen out of the boxes or just damaged beyond recognition. Luckily I found one or two things that was worth buying, and yes at least to make up for all the craziness, they have 5 cashiers at the register. The line went thru smoothly and I was finished by 5 minutes. read more

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Not a bad Ross Store and definitely one of the larger ones I have visited. I came in looking for a brown belt and although they did not have much of a variety, they did have what I needed and in my size (http://www.yelp.com/biz_photos/ross-dress-for-less-el-cajon?select=eVTMSmec6p5Bl8D5eSL_3w#kF5cAPKGr9-FaZ1ur7YoKw). So, after picking up the belt, I browsed for a bit, but not not see much that interested me, I headed to the cashier. The lady at register was a little on the shy side, but after a few comments she livened up and offered up a smile, hooray. Anyways, the belt, a Calvin Klein brand was made of brown leather and only cost $10. The store seem to carry mostly women and children items, but that was okay with me because I got my belt, and that's was all that matter on this particular visit. Good parking at this location. read more

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I bought my daughter a pair of boots and they did not fit I was only offered $4 during a return and I believe the boots were $36 at the time I could not complain cuz all you do is get the same stupid customer service answering the phone and management that does absolutely nothing about it and just lets them rip you off read more

If I could leave zero stars I would. Do not come here. TERRIBLE customer service. The cashier left the security tag on one of my items and I realized when I was cutting off the tags at home. Went back to the store to have it taken off and the security girl tells me I need the receipt because it's policy to make sure I actually paid for it. Why would I steal something when I'm asking them to look at the security tape so they can see the items I bought. I also showed them the transaction on my phone which had the time and date. It was so embarrassing they made me feel like a thief when it was their fault. They should make it a policy to do their job correctly!!! read more

I like that they are fully stocked in every department, and you can find at least one thing that you're looking for. I bought a super cute doggy bed. And I almost bought some really beautiful furniture. They have pretty good selection of items, if you're willing to put in work to find them! read more

I visited the store of Ross of El Cajon and I bought an item which was not fit. Then I want to return it the customer service his name was Ali and he was unhelpful and he only said to go on long line to return it without any eye contact with attitude . I saw before few seconds that there was a woman standing on the return line and she returned many things. While when also stopped on the same line he told to go to the purchase line I also asked the supervisor to help me to return the item she only told to go to the long line for purchases. Both of they were unhelpful and they didn't have the features of customer service Problem-Solving Skills. .. Clear Communication. ... Friendly Attitude. ... Empathy. ... Business Acumen. ... Product/Service Knowledge. ... Product/Service Knowledge. ... Strong Time Management. Eye contact My suggestion for of both them to attend a class how to become good customer service that help to give them. good communication with people. read more

Shelves are pretty bare. I bought a belt for work and it didn't have a price tag. The cashier looked up the price. When I got home the belt immediately broke. Problem was the cashier never gave me a receipt. All I wanted to do was exchange it. Nope. Total waste of money and customer service fail. Never shopping here again. read more

Horrible Customer Service, they had a line of 10-15 people waiting with no cashier as they where more worry about putting hanger away. I was the 3rd person in line and wait 25min. Manager need to be checking on employees. read more

I was at this Ross today and I needed to use the restroom I got buzzed into the restroom because the door was locked to any homeless people which I completely agree with. But when I got inside the bathroom it smelled like a homeless person was living in that restaurant. I do not understand why the employees that work there cannot clean a restroom to anyone satisfactory. There was shit stuck to the toilet seat and toilet it smelled like people were peeing on the floor you could tell that no one has clean the restroom and weeks. In my opinion you should not be in business if you cannot keep your restrooms clean. Even if you have to outsource the cleaning to a cleaning company because your employees are too lazy to do it. No wonder why people shop online so discussing unbelievable. read more

I love Ross....I love the shoes, purses, comforters, other home goods...etc I hate the people in Ross....the customers are crazy, the staff is mostly unhelpful But you take the good with the bad! read more

Some ross's are hit or miss this location has a grip of hipity hop clothing, if your down with dat. Not my style so 3 thumbs down. This place also looks like a clothes bomb went off, super ass messy. The only plus is the kitchen section they always had some sweet kitchen gadgets. You could total pass on this location but if you are near maybe stop in and have a peep read more

Ross Dress for Less - Department Stores Near Me - El Cajon, California

This is the place to go for your maternity shopping needs! I spent hours shopping at multiple locations (including other Ross stores) last weekend, only to end the day exhausted, frustrated, and with a couple of items that cost way too much $$$. I expected to spend hours doing the same today, but one stop at Ross has me going home with 15 items @ an average of $10/item. Trista at the fitting room was an angel. I originally didn't expect to find much, so I didn't grab a cart upon arrival. She held my items as I made multiple (successful) trips to the fitting rooms, then continued to hold them while I went to browse other areas of the store and brought back a cart. She was so sweet and friendly, that I had to find a manager (easily found!) to praise her outstanding customer service. read more

I came today and we found a yellow Couch, we were so happy to buy it, there was a damage. We asked manager ( man) for discount he answered us but the way he said it was so rude. We called another manager she was ( woman ) she was kind and she helped us. When we came to checkout the first manager (man) he didn't let us take the couch with discount until now I didn't know why he Behave like that and he didn't let us buy it, I'm very upset read more

Absolutely AWFUL customer service. I had to do a return for a few items I had purchased a few days prior. Seeing as I was in the area on other business, I decided to stop at this location. I waited in the return line and a couple got behind me. The lady at the register called them to her register first, which to me, was already a bad sign. After they finished, I was finally able to begin my return. She removed my items from the bag and looked over my receipt. She called over the Loss Prevention lady and they whispered something amongst themselves. After looking at my items and receipts REPEATEDLY, she informed me she could not exchange them and I would need to go to the location i bought them at to CONFIRM I PURCHASED. Absolute joke. read more

This Ross has horrible customer service-- come in w/ a return, in a bag, receipt in hand the security lady makes me return first and says "they don't allow" shopping around first before a return. I'm not standing in line 2x when I can get everything done at the same time. Well now you got my return but not my money. Because I DIDN'T shop around after. I left. I've been to almost every Ross in SD county and non have this "policy". Scan it, give me a sticker whatever you need to do when I walk in, but try to make me stand in line 2x? LOL no. Even Walmart doesn't do that and you're not bigger than Walmart. read more

I love Ross , always have . It's always somewhat of an adventure . You have to dig and dig and hope you find a gem , that happens to be an amazing bargain . They have a good selection here and I always find at least 1 thing I love and have to have . So why not more stars ?? Because the customer service is awful ! It's so bad that you have to prepare yourself for standing in the long line . Listen there's long lines at bargain stores I get it , however here it's different . Here the cashiers are so slow and have zero pride in their job . There could be 1 person in front of you and you will be waiting a long time , because most likely the cashier is having a conversation in a foreign language to a coworker that should be working and helping other customers as you're standing there wondering why they are having a conversation while people are tired of digging in Ross for an hour and want to do the other 100 things they have to get done . It's annoying to say the least and a bit depressing . You start wondering why you're shopping in such a ghetto store . A turn off for sure . Workers should make customers feel welcome , not like they're interrupting your conversation . read more

I always forget that this Ross is over here next to the 24 Hr Fitness. It is a decent store and there is adequate parking when there is not an event taking place on downtown Main Street. The employees are busy like all of the other locations so you don't really get any help on the floor unless you seek it out. Other than that, the prices are great and I always seem to find that one item I wasn't looking for but can't live without. read more

I've loved the treasure hunt this place provides since the '90s-and I've dropped a lot of cash here. And I don't care about anything fancy. But lately it just isn't worth the trouble. I don't know if it's because these places are in bad neighborhoods or what. (I'm guessing it's the case since there's security guards, locked bathrooms, no carts to take to your car, and cc TVs, that that's the case. ) I can't be the only one who hates this. The service has always been lazy and apathetic. I had one idiot cashier literally keep handing me items once when there was nowhere to put them other than the floor. Ross, if you care about people with manners coming to your store, could you maybe focus on the ones who are obviously a problem instead of treating everyone like a criminal! FOR EXAMPLE: Worst is the people Ross attracts. Trying to purchase my charming new wrap last time I was at the El Cajon Main Street store, I was sandwiched between a huge extended family sprawled out in various carts all along the check out line for some reason. And one of their spawn actually whacked me with an item on my shin! I glared at the old lady of the bunch thinking maybe she still cared about manners, but nothing. And then the kid kept bumping into my cart asking me what a metal pipe he'd picked up somewhere was-I'm not kidding! And then the mother of the spawn told him not to talk to me as if I'm the pariah-not the dangerously misbehaved kid. Wondering why I'm giving them business. read more

This location is lot better than Rancho San Diego location a lot more organized! Staff is pleasant and has a lot in stock!

This place terrible!!! Don't know how management money and if bill running out and don't take people or ask someone else give exchanges for bill to coins!! Don't go that place!!! Terrible place! Total half dead. Just go other place and enough bills And When you go store you will see empty place and nothing to buy. I'll give this star only 1/2 star read more

I literally walked in and within 30 seconds the security guards were following me around, one said "I know that's why I'm staying in her perimeter" not sure what I did wrong. I told the security guard "I'm just looking for some khaki pants" I need them for my work uniform. She scoffed at me and said "well they'd be over there." I walked out because well, no khaki pants. I'm a regular looking person trying to shop and mind my business but I felt so uncomfortable and unwelcome. read more

This store has rude employees. Store is always a mess. If I would say one nice thing about the place it would be at least they have mark downs. read more

The lines here get very long, very fast. So get in line as soon as you're done shopping. They carry everything here. Clothes, shoes, cooking tools, pet supplies, toys, hats, perfume, purses, bed spreads, photo frames, bathroom sets, lamps. Everything! I love it here. I come here very often. You're always going to find a good deal here. My most recent purchase was a plate set which was gorgeous for $26. Great deal. Try to avoid the bathrooms as much as you can though. They are absolutely disgusting. And when you tell someone about it, they don't really care. read more

I come here everyweek to shop. Everytime I come here the clothes are thrown all over the floor. The shoes arent in their size racks. The service is horrible. The associates cant speak english and its hard to get help. But hey they have great prices. So Im still here coming to shop read more

I love ross, but I wanted to give a shot out to Gretchen. I went to Santee located to get board shorts and they had NONE! I called El Cajon's location and Gretchen answered and went and checked for me before I made the trip out there! She even came back and asked me what size I needed and she pulled all sized 36 board shorts for me because she knew I was desperate I ended up buying 3 pairs! Thank you so much for your help! read more

The store is beautiful awesome Location they have a variety of selections, but the big tall security man and the male staff at night are rude and they follow you around... Well if you're a big black woman. If it wasn't for that I'd give this place 5 stars the other staff are sweethearts! read more

Horrible customer service!! The employee Tania, looked at me like I had some sort of disease or something. She was very rude. I will never be coming back here again. I will not be recommending this store to anyone I know. read more

The only reason I'm giving this store 1 star is because you have to give at least 1 star. This store absolutely sucks, customer services doesn't know anything about anything. The shelves are always empty! I had left mad everytime I have came here. I won't be returning! read more

Horrible costumer service ! The worker tried to argue with me then I asked to speak to a manager and the manager tried to argue with me as well. Never been treated more rudely. All I did was call and ask to see if a item was in stock ! read more

Oh my gosh this place is a joke. There was a very long slow moving line on a Saturday night. Only 2 cash registers open while some people including the manager were just pretending they're busy by putting out fall decors. I approached the manager asking for additional registers to be open. Low and behold nothing happened. She basically just said the other person is on lunch break. Well missy as the manager u should've went out of your way to open up and help out with the cash register while you wait for the other person to come back from her break. So poor managemnt. read more

Lost my wallet - left in shopping cart. 3 hours later I realize I must have left it at Ross. They had my wallet with all the contents untouched, The manager and greeter were so helpful in and protected my wallet. I am so greatful for their help especially at Christmas time. read more

Not sure why this Ross has gotten such bad reviews! Went right when they opened, as soon as I walked in I was greeted by many employees. Tons of stuff to look at, I walked around for almost an hour. Definitely will be going back there. Have no complaints at all! read more