I have visited the Old Navy location at 9922 Mission Gorge Rd. approximately three to four times. On two of those occasions, I had the pleasure of being assisted by Nathan at checkout. He consistently provided exceptional customer service--professional, polite, attentive, and personable. His positive demeanor and strong interpersonal skills reflect well on the store's hiring standards. I look forward to returning and would highly recommend this location. read more

10/10. This place is clean, people are friendly, it does get busy but usually pretty easy. They have a huge parking lot, and a lot of staff working. In and out in a few mins with my return. Came back and bought more stuff. I feel like it's very well maintained and kept up. Plus size and able to find tons of stuff read more

This location needs serious retraining on how to treat families and children. An employee at this store decided it was appropriate to scold my young child for simply touching an item instead of speaking to her politely or to me or my wife. The tone and attitude were completely unnecessary and unprofessional. My child was not being disruptive or disrespectful, just curious, like any kid would be. The way this was handled was embarrassing and upsetting, and frankly unacceptable for a store that markets itself as family-friendly. Old Navy should remember that basic respect and empathy cost nothing. read more

Service was great (Especially Jwel, thank you so much!!!), and clothing quality is very good and they last longer than most. Value is overall great but are a bit pricey compared to other brands, but I love it! read more

Old Navy is a brand that's been around. I recall wearing it in junior high and high school. As an older adult now, they've progressed to having decent summer wear and some good clothing for semi dress occasions. I found some white shorts and a white polo I needed for a summer themed family party. It was actually not too hefty on the wallet. May have to look around here more often. read more

The store was very clean and organized. The staff were very helpful in grabbing items for us and explaining all the sales.

I was checking out and the clerk said that I looked 12 years old and then she saw my tattoos and she said it in a very malicious way. (I'm 26 full face of makeup and everything) She is a very big girl with black hair. She was wearing a polkadot dress. Probably the only thing she can fit in. I was gonna get her name, but didn't see any name tag. She had on a headset though, and was fidgeting with it a lot. read more

Great prices and really helpful service. The one item that was not in stock was ordered by the cashier with ease. It arrived ready for Christmas giving. read more

Came here during their Black Friday sales around 5pm. It wasn't super crowded, yet. They had their 50% sales, however it was specified what exactly was 50% off. I found a sales associate and asked her, hey how do we know what is part of the 50% sale? She told me that I needed to read the signs. And we were in a section that had the 50% off. So I said, for example, this sign says 50% off, is this section right here 50% off? And she said, I don't think so. So I said, soooo how do I know what's part of the deal and what isn't? She said, oh just scan the tags at any of our price checkers around the store. Crazy that she couldn't tell me that in the first place. Secondly, I have the app and I could use the app as well, but a lot of their items that weren't on sale in the store, were on sale online. I ended up buying only a couple of things that were on sale. The line wasn't too bad, but I got lucky because once I got in line it took 20 mins to get checked out. And behind me there was a line that led all the way to the back and started to wrap around. Make sure to read the fine print and check with the price checker in store. AND/OR check the sales online. I've found most of the sales ONLINE with Old Navy are significantly better. I just bought a pair of jeans from them online for less than $7!! read more

Super frustrating that their dressing room closes more then 30 minutes before they close. Why stay open?

They don't have anywhere for people to sit down. A lot of times people bring people with them when they are shopping and they should have places for people that are not shopping to sit down. read more

As a continuation of my shopping spree, I ended up here looking for some much needed new pants. I was in luck because I arrived on the last day of a 30% sale (http://www.yelp.com/biz_photos/old-navy-santee?select=PEjk8QSuIw4GECnFy0zwZw#OPd_Swzu_3NDnV5ZViRZLg), the female attendants were great, and they had everything I needed. Yippee! I left with four pairs of pants, one printed T-shirt, and one awesome looking navy blue hoodie. (http://www.yelp.com/biz_photos/old-navy-santee?select=PEjk8QSuIw4GECnFy0zwZw#YiEJ7pYAJ52_c_2PMztyAg) This location has a good size men's section which pleased me (http://www.yelp.com/biz_photos/old-navy-santee?select=PEjk8QSuIw4GECnFy0zwZw#Ip4iEuoqiD9OcfGjrzzGmA) and was clean and well organized. While I was there, two young ladies ask me if I needed help, and they did. One was so nice, that when she saw me lugging around all my stuff I was planning to purchase, she asked to take it from me and hold it behind the counter, which pretty much freed my hands to by more things. I will back during there next sale! Who's with me? read more

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This is a very clean store & always has a very good selection of clothes. This Old Navy also has a jewelry section (which is not in all of the stores) and when it goes on clearance you can really clean up on cheap jewelry! Love it! read more

when I walked in, I was immediately greeted by the rats. I almost mistook them for the associates. finally, after searching through clouds of gnats, I met a worker. her name was Katrina. she instantly judged what I was wearing, which was rich considering she dressed like a Kohl's mom on a good day. As she moved towards me, dozens of roaches scattered across the floor. I regretted every choice that had ever led me up to this encounter. Even the roaches looked at me with pity as they scurried past. She gazed at me with a hunger, the root of which I never want to know. I immediately walked away from her, but I could feel her eyes on my back. every time I turned around, she quickly ducked behind a rack of clothes that didn't cover her completely. I will not be returning. read more

They have the " most incompetent clerks," including the store manager. No customer service. The manager is no better than the incompetent staff. It is horrible. If they represent Old Navy, then the reflection of this store is very poor. I DEFINITELY DO NOT RECOMMEND SHOPPING HERE. NOTHING BUT MORANS FOR STAFF MEMBERS. THEY DONT EVEN DESERVE A :ONE STAR" read more

Good selection at this location, with helpful employees. By helpful, I mean there was a lady folding clothes who saw me (and a few other women) browsing Clearance, and let us know there was an additional Clearance section on the other side. I found a shirt there in clearance. Clearance is sometimes a joke, like it was with this shirt: marked down a whopping $2. You get a better deal with a regular sale. But it was the only shirt of its kind left and therefore I paid what they wanted. read more

I ordered online for a total of $73.03. The tracking showed the delivery carrier (UPS transferred it to USPS) on my street and then it was inexplicably sent back to Old Navy. No phone call or email to me. I have spent over five hours on hold without ever getting through and have had no response to my numerous emails. I'm out $73.03 and frankly I'm furious at this point. The merchandise was returned to Old Navy on July 21. read more

Great clothing. Great prices. Great sales. Consistently nice employees. Always a pleasure to shop here. read more

My review is based on my Brown Thursday experience. The store upon opening was very well organized. Even after being the 70-something person in the store, the employees were constantly working hard to keep everything together. I was very overwhelmed and one employee in particular was helping me as much as she could. I believe she said her name was Michelle? She helped me sort through to find my sizes and gave me her honest opinion, which is very important when you don't have another girl to shop with. I wish the store was bigger so they could carry more product because they truly do have a great team. Much better than the Fashion Valley and Mission Valley locations. read more

This place is fun to shop at. They always have some kind of sale going on and the clothes are usually already really reasonably priced. The cashiers are very friendly and everyone is always willing to help you find what you need. read more

I am a huge fan of Old Navy. I can always find clothing items for everyone. I always buy for myself, my husband, and my nieces. I have an Old Navy visa that I use all the time so I can rack up the points and get some money back to use in the store. I always keep them until close the expiration and then use a bunch at all and can easily get $20 off a purchase on top of the sales they are always running. The clothing has certainly gotten better as time has gone on. The quality of the clothing is great, especially for the prices. They have trendy items and they fit well too. This location has a ton of parking being in the plaza. Also, since it is in a large plaza you can get all of your shopping done in the area. I have one issue with this location. They have handicap signs everywhere and say they are handicap accessible however there are no buttons to open the door so if you are in a wheelchair and your arms are not strong and you are alone, you have to sit outside of the store and wait for someone else to come and get the door for you. I know this is the case because I saw this happen with my own eyes and that is incredibly awful. Overall, I am happy with this location and with the Old navy brand itself but I hope in the future they will get automatic door openers. read more

The items you purchase here are more often than not cheap. They are not inexpensive or great deals, just cheap. For men, try on before you buy the inseam is always a little off. I have been in here on numerous occasions during their sales, but when I get to the counter half of what I picked wasnt even on sale. Make sure you read the fine print, they are known to have sales on some items in the area but not all. Or have misplaced items in the wrong area so it looks like a sale when it is not. They do have decent customer service but it's a hit or miss on when it's actually going to be good. read more

I live in the area and was excited to see there was an old navy close by. This store is fairly neat in comparison to most of the ON I used to visit. The service just sucks. No one greets you. You can barely find anyone to ask for help. The cashiers just have personal conversations the whole time. It's just odd. I definitely don't plan on going back ever. I mean, to find a place that actually is there to HELP customers is hard to find these days... read more

I must confess that I had previously never been in an Old Navy store before. I came here to do a little school clothes shopping with my son. This store was not very impressive to be honest. It's sort of like a cross between a K-mart and a Gap, but with the kids clothes built in. The service left a lot to be desired, as in, where the heck was the service?? And there were no discernible fitting rooms. Just these curtained off 'quick change' booths in the middle of the store. Nothing with real privacy. The entire store had no organization to it. It just seemed thrown together. I never found any employees walking around the floor to ask questions. It was an odd experience shopping at Old Navy. Perhaps their idea of customer service is just self-service? Who knows. The clothing selection was much smaller for boys, especially for older boys. It's a girls world in retail clothing. When we got up to the register the waiting began. They only had two registers open, so it took forever. Mostly because the one cashier was busy having a conversation with the woman paying. I got to hear all about her marital struggles. Old Navy is apparently also a counseling center as well. Not sure I'd return here to shop any time soon.. read more

I've been coming here almost weekly since I've moved to the area. Super clean store, professional staff. The newer workers were very apologetic if there was something they didn't know and needed to call their manager, something a lot of people don't tolerate, but is refreshing to me to see someone actually ask for help vice doing the wrong thing and wasting time. It gets super busy on the weekend, but they're quick to call in backup when the line gets long. read more

Never has a store looked so tore back! I went in for 3 pairs of jeans, 3 different styles and was going by the neatly labeled "skinny", "bootcut", and "curvy" wall o jeans. It took a minute to find what I was looking for because quite a few of the jeans were mixed amongst the categories. I asked one of the employees if they carried short (length) in store and she said yes. So I went back and looked and found none in my size. I asked at the front if they had any in stock and the guy said they had a few, but the system is only updated every 2 days and they had a busy weekend, so he doubted they had any, but one of the other stores had 4 in stock. What makes you think they didn't have a busy weekend and their 4 are indeed in stock? Also, there is probably a fair chance there could be at least 1 pair under the gigantic pile of 100+ pieces of clothing laying on the counter! Frustrating, but nothing to get too upset about. My very large frustration was with the dressing room. There are 2 handicap accessible (read large enough for a wheelchair) dressing rooms. While I don't use a wheelchair, I do have 2 small children and shop with a stroller. They have 1 of the handicap dressing rooms blocked by a rack of go back clothing, limiting their accessibility to customers by 50%. I came to the dressing room and there was a woman in the handicap dressing room, and even though they have a limit of 10 items, her friend kept bringing clothes for her to try on. After waiting patiently, trying to occupy my toddler, one of the employees asks, "Do you still want to wait, or....". I said, "Is my stroller going to fit in a regular sized dressing room?" She just looked at me and said, no. She did politely apologize for the wait, but at that point I was ready to hand her my pile of 7 items and walk out of the store out of frustration and irritation. She went and asked the woman who kept bringing her clothing if she was done and the woman shrugged. So the employee knocked, and no one answered. So either they thought they were just going to keep this dressing room to themselves while they continued to shop, or they're just very inconsiderate. You know if your friend is still in there, so don't just shrug! When I came out they were headed into another (smaller) dressing room. Point being: if it was a busy sale weekend, the stock should be back on the racks before closing. I seriously doubt that the insurmountable mess of clothing in the dressing room and behind the counter was from a Monday morning rush. That rack definitely should not have been needed and limiting accessibility. I'm just saying, that might not be considered ADA compliant. read more

Old Navy - There's only 1 handicap accessible dressing room available because they have a rack of go backs blocking the 2nd one! - Women's Clothing Near Me - Santee, California

I am not one for unnecessarily glowing reviews. I don't waste time like that. BEST. CUSTOMER. SERVICE. EVER. I bought some pants online from old navy. There are some insane deals online and sometimes you can double up with a coupon code and score great items for next to nothing. So these pants are amazing. They're adorable. Perfect fit, perfect color, perfect length...but they're way too big. I'm sad. Heartbroken. I call up my local Santee old navy and ask if they have them so I can exchange them. No. Oh no. Well, the friendly and knowledgable guy on the phone said he would call another store for me & they could ship them to my house. Yay! I told him I'd call back later. I call. Sadly, the other store did not have them. And the (same) friendly guy says he even tried other stores & stores in LA. However, he suggests I call 1-800-oldnavy and maybe they can help. He asks if there's anything else he can do, and wished me a great night & good luck. The rest has nothing to do with this store so I'll skip it, but the ending of the story is I'm getting the pants! Yay! So thank you to Justin, for being suuuuuper helpful and nice and going out of your way to help me with my problem! read more

Whoa there horsey! I came in on black Friday and let me tell you after looking around for about 15 minutes I noticed the line. It went from the cashier all the way around the store to the back. WHY were they not prepared for all of their customers. I turned around and just left. I think there were literally over 100 people in the line. read more

I like this Old Navy because #1 - it's down the street from my house, but also because the staff is very friendly and helpful. I have even gone here during Black Friday and it was a pleasurable experience! They also have a good amount of clearance available as well, which is great for my pocket! read more

There is nothing I hate more then signs saying 30% off 40% off on the tables of things your putting in your bag and then getting to checkout and then telling you oh that's only for the bottom rack etc, false advertisement. Clothes are way overpriced & they try to make it seem like everything is "on sale" read more

I just came from the store in Santee, CA. When I go shopping in a store, I don't expect the cashiers with tacky political sayings taped to her mask. I want to just shop. I asked for the Store Manager and I got Tyler. He explained that store policy says they are allowed to express their political views. Well, I don't have a problem with showing their political views but there is a time and place for everything. At their place of work is not a proper place for expressing personal political views. Luckily another cashier waited on me so I didn't have to express my displeasure while others were nearby. read more

I do like this location. Due to it being close to my house and that it is huge! I went here last Saturday. I found parking very fast which I thought would be worse. This is a huge Old Navy. It does seem like they have a lot of clothing, just not the ones I'm always looking for. Case in point,,,, I was looking for a thin (no words on it) jacket for my 15 year old and could only find thick one with some kind of sheep filling or thin ones with the Old Navy logo. The sales people are so attentive. I told one of them what I was looking for and she did try to find something. Just lucked out on the jacket. The next item I wanted and found as soon as I walked into the store is this cool shirt that either has a guitar or drums on it for little boys. You plug the shirt into this battery pack and they can actually play the drums or guitar on the shirt! Batteries not included ( I did try it out as soon as I got home and it was so cute) Think about it...your young child walking around hitting themselves,,,,,lol I agree with some other Yelper's on the issue of not enough women selections. They had this huge section for women workout clothes ,,,,,lol I had another sales lady help me with the little girls sections. She even was helpful looking for some cartoon tees for my little one. overall it was a good experience. I do know that I would have spent more if the woman's area was bigger. Do they not know that most of the people buying in there stores are women? Thank you read more

Took my girls there after school today to take advantage of stuff and save. Tons of new clearance, plus additional 30% off and they are set for summer. The store is looking good. More organized and appeared full. Men's selection is still eh. I like this location because it is rarely crowded. read more

I LOVE THIS LOCATION!!! +GRRRREAT LOCATION, very close to where I live. Now I don't have to go allllll the waaaay to the one in Mission Valley or farther. +GREAT SERVICE, never really had to wait in line for a very long time. ;O)..they're always smiling and ready to help! +GOOD PRICES, especially when you're searching in the clearance area. especially when buying clothes for the kids. Old Navy is the only place I can buy my jeans, they're the only place that has pants long enough for me (i'm 5'10"). +I JUST LOVE OLD NAVY! +CUTE CLOTHES FOR WORK, LOUNGIN', ATTIRE FOR ALL SEASONS! read more

The store is huge but hardly any womens clothing. Its like ok wheres everything else. I m going to check out the mission valley store. I wanted jean carpi's and i think there were two to choose from. I went to the outlet store and they have a ton of stuff to choose from. read more

I like Old Navy, but this location was a big disappointment. I kept wondering when I was going to find all the women's clothes... surely I was just on the wrong side of the store. Nope. Their women's section pretty much consists of a wall of jeans and a bunch of work-out clothes, with a couple of tops peppered in. I was looking for business-type attire... and found nothing. The staff is friendly, though... so that's good I guess. read more

This is my go to clothes store. They're always having a sale and I can always find a deal here. They have a great sale area in the back left side of the store that a person should check out first. Changing rooms are well cleaned and staffed. Have fun shopping! read more

I come here because the clothes are cute but I rarely come anymore because I dread having to go to the cashiers and pay for my stuff since they're so rude every time I go here. For a retail store this place doesn't offer good costumer service and when I ask for help they make it seem like it's such an inconvenience to them to do they're job, which in part is costumer service. I get attitude from employees and the store is always a mess. Definitely has become my least favorite from its other sister stores. read more

I'm in the parking lot now I just walked out without completing my purchase. The cashier was stuck on stupid. She should only be a stocker at night not customer facing read more

Drove here from North County to shop. I was really impressed with the friendly service and well as the cleanliness of the store considering it was raining out and 3 days before Christmas. The lines moved really fast as well. Kudos to the staff and management. read more