It's extremely unfortunate I have to write this review because before today I loved hanger 94 and had nothing but great things to say about it. There's honestly no other place like it when it comes to your active sportswear. The prices have always been a little steep, but like the saying goes... you get what you pay for. Unfortunately after today, I'm gonna be searching for other places to buy my gear as I even told the manager that as I walked out their doors, "I will be writing a review about you guys" so here I am.
No problems until I got before I got to the front of the line. As I'm walking to the counter I explain that I'm here just for a return. And before I can even finish my sentence someone responds with "we don't do returns only exchanges or store credit". I explain to them that when I purchased these board shorts two weeks ago I specifically asked about the return policy and I was told that as long as I keep the receipt and the tag on and the condition is as you bought them, Then I would receive a full return.
Now, Full disclosure, I had full intentions on exchanging the shorts out anyway for a different style and size. They were for my son As a present. He liked the shorts, but they were too big and he wanted a different color.
Has been a manager myself, I wanted to see how Their manager would handle this situation.
The employee takes off to get the manager. She explain to her my issue and she repeats the same thing the employee says. "Sorry we don't do returns, only exchanges and store credit."
So I explain to her "when I purchased those shorts here a couple weeks ago your employee told me I could do a cash return I specifically asked for that reason and she told me as long as the receipt tag and condition was good, she said no problem."
This was her response and why I will not be shopping at him and 94 again I will tell others why they should not shop there either. She said " sorry, so did you want to just keep them?"
keep in mind these are $60 pair of board shorts that are completely useless to me since they don't fit anybody in my family.
I said " why would I keep them they don't fit. I think that's kind of messed up I can't return these, you know I'm gonna have to blog about this."
This was her response "well you know we're small company, it's quite common for a small company to do this".
What, to lie to your customers?
I didn't say that out loud but that's all I needed to hear to end my relationship with hanger 94. It's not about the money because if it was I wouldn't be shopping at here 94 in the first place the place is a little pricey. But the whole lying to a customer just to get a sale thing, that kind of service really gets on my nerves. And she didn't even try to right the mistake. Instead she made an excuse for her employee and acted like That happens all the time and I need to get over it. And now that I think about it, that wasn't my first time dealing with attitude at the store either, oh but to be lied to and then to have the manager make an excuse for her employee lying is where I draw the line. $60 isn't a ton of money but it's substantial and should not be disregarded as it was today. I went online as soon as I left the store to see if I can find the same shorts for a cheaper price and sure enough for $42 they sell them at Macy's almost $20 cheaper. Sorry hanger, that was uncalled for. I even told her Right after she made an excuse for her employee that I was gonna blog about this.
Sorry guys, that may be Carmen the way you do business at your store, but I will not shop at at the store that tolerate that kind of customer service and either do any of my friends or family. I guess you can afford to lose a few customers, most can't during this difficult time. More power to you. Hope that D+ customer service works out for you guys
Oh I almost forgot, the cherry on top was, right before I walked out she said "hold onto this receipt, it's as good as money". Lol maybe because I'm Mexican but it wasn't for me today. read more