I want to share a great experience I had at the Finish Line store at Parkway Plaza. A few weeks…read moreago, on the day of the Jordan 11 Mojave launch, I came in looking for a size 14. The employee who assisted me was extremely informative, kind, and genuinely helpful throughout the process. After speaking with her for a bit, I learned that she was actually the store manager, Miranda Troncoso. It was refreshing and impressive to see a manager leading from the front and working alongside her team. That level of hands-on leadership really stood out to me. I truly appreciated the way she handled customer interactions, especially knowing how challenging it can be to work with the public--I work in wireless as a district manager, so I understand firsthand. Finish Line has a great leader at this location, and it definitely shows in the customer experience.

I picked up a pair of shoes on the sales rack, which clearly said $50 in large print. Originally…read more$75. They rang me up at $90. When I told her there was a sticker on it, she only offered to do a refund instead of checking for the sticker. They took forever finding the shoe, now I'm starting to think it was a stalling tactic to make me forget the sale price. Kinda disgusted.

Good service. Received my order in a timely manner and all that I ordered was there. I'm glad I…read morechose DICK'S Sporting Goods.

Great customer service! When it comes to customer service…read moreSean is unrivaled! I came in to do a return. Sean helped me do the return and order a new pair of cleats. They have already shipped to my house. 10/10

Came here for shoes before a trip. Our chosen shoes were on sale! Awesome…read more Except not. According to the ladies at the register, the sale was "not currently active." So why weren't the tags switched out? Blatant false advertisement and tagging. Not all the items were on "sale," so it clearly wasn't the case that all items were tagged incorrectly. This is ILLEGAL in California. I let them know, pointed at their County Department of Agriculture sign right on their register, and they did not care. Please check your receipts. Yeah it was only $20 or so overcharge but in this economy? Giiiiirl.

Customer service sucks! I went in today and asked about a pair of shoes in size 13. I was told they…read moremay have them in back but they can't get to them. I'll never go back there again. Too bad I have to give them a star because I don't think they deserve a one star!

Shout out to Spencer for helping my wife with the specific shoes she was looking for! He was very…read morehelpful and she got the shoes in 3 days! Excellent customer service and we will be back for more shoes (eventually).

This Corporation has an unfavorable return policy.The clerk at the store ordered the wrong boots…read morefor me. This happened to me on the 27 Nov 2015, my wife bought a pair of the 1460 Doc Martens, I realized they were not leather (Store #371). As soon as I made it home from work that day, I told her these were not leather boots. We promptly took them back to exchange for a pair of leather boots. Empl# 420647, tried to convince me the Vegan Leather was real leather. I just told him to order me a pair of 1460 Cherry Doc Martens Leather. The return at this point seemed smooth but to my surprise on 10 Jan 2016, the day our family could gather and celebrate Christmas, we discovered the boots that had been ordered by the clerk were the completely wrong boots (R15265601). We followed the return instructions. Returned the incorrect product to Journeys Inc. The RETURN instructions were followed. The boots were sent via UPS Ground (Track#1Z V52 2E3 06 2605 1968) on 11 Jan 2016. The instructions said the product could not be returned to the store and I would receive a credit to my card once received and processesed. RYAN at the Dock in Lebanon, TN received the boots on 15 Jan 2015 @ 1059. I was NEVER credited by Journeys Inc. $169.99....Still waiting patiently for my refund. On 12 Feb 2016, I called customer service on there packing list 1-888-324-6536. Tragically laughable, Journeys Inc prints they incorrect phone number on their packing lists (Picture Posted) I hunted down the CORRECT number somewhere in the internet. Spoke to a Journeys Inc operator I explained that I did NOT receive a refund, I gave her all the info. She told me I would be contacted in a couple of business days. Still waiting patiently. Customer Ref 080371347520151127 Warehouse Ref 3010113

Oliver took care of me over the phone and I'm the Store. He was incredibly Professional and…read morehelpful. He took the time to take Digital measurements of my feet while Standing and while Walking. It is complete full service here and he made sure I tried enough sizes to get the perfect fit. I was able to find the Wide here which Nobody else has. I searched online on Amazon and Red Wings Website. None of them had Wide Sizes. I am so glad I made the Trip to the store because I guessed my size all wrong. Red Wings are incredibly well made in the USA. I have always had Irish Setters but decided to take the plunge and get the Iron Rangers. They are beautiful and as Solid as they come. Oliver answered all of my questions and was very patient. It was a very pleasant experience and I highly recommend this location.

Unsure what happened. No one opened the store on 09/27. Waited 15 minutes. Called and couldn't…read moreleave a message because the "mailbox is full." Not too impressive for a business like Redwing. Been buying boots at the El Cajon store for 30 years. Ended up shopping at Boot World.

Came in on a whim. Needed a last minute gift bag…read more Not only did I snag a gift bag, I found a $100 bill in between the aisles! I guess it was my lucky day... This store is packed with endless amounts of toys and clothes. I don't even know if the times will sell before Christmas. Time will tell. Service is quick and staff is friendly. The restroom is spotless. I wouldn't hesitate to drop in here again if I'm the area.

The store was torn apart, and with the exception of the young man at the front doing security, the…read morestaff was unhelpful. I asked one woman a question and she wouldn't even look at me and just walked right past me. I am a please and thank you and excuse me, kind of woman so I was definitely being kind. Then they wouldn't let me use their public restroom either. Definitely don't need to come back to this store ever! I don't usually shop over in this part of San Diego County, but had to run an errand over here now I know it's a big no thank you!

I've been going to them for about 3 years now and just realized I haven't left a review. Evan is…read morereally professional and has excellent customer service. He's been extremely helpful with choosing the suit and style I want. The establishment has great quality and affordable prices. I've already recommended friends Season's Fashions and they had the same thing to say.

At first, my son was indecisive of getting a suit , he then tried one on , Found the suit with no…read moreproblem! customer service was great

I always come back here because the Selection, Service, and the Price Matching. It's tempting to…read morejust order them online and just wait. When it comes to shoes it's always better to try them on before buying. That is the best reason come here instead of shopping online. This time I came here because my daughter wanted some UGG Sneakers. Chloe helped us and she was Phenomenal from the start. She searched for a pair that would fit my daughter and in a color that she would like. She took the time to check online at her other stores just in case she wanted a different color. My daughter loved her and Chloe was asking her questions about school and her Bday. This exceptional Service is why I always choose to come to the El Cajon Store. They are always happy to help and they always have what you need in stock. My daughter loves her new UGG sneakers and just had to wear them out of the store.

It's time to do the review on the place that I have been loyal to for about 5 years now, I am an…read moreunderground pipe layer by trade. I go through 1-2 pairs of boots a year . A couple of years ago years I landed on Throrogood work boots! Absolutely amazing price. I felt compelled to write this review because after my last pair I had an issue with the boots where the bottom split open, I was worried I was not going to get compensated in any way but upon return taking them in... to my surprise they were more than willing to out right just gave me a new pair stating that these boots don't just do that don't must be a manufacturing error or something of that sort. (I have not had a problem since) The customer service is fun and lighthearted, kinda feels like you're buying something from a friend if that makes sense. ALL employees are more than knowledge on just about every boot in the store. Definitely will give you insight and reference you towards the right pair for you. PS make sure you get some mink oil to help keep your boots lasting!! Thanks Boot World!

I wanted to leave a review after the great service I received. Kudos to Ben for helping me find a…read morediscontinued shoe and going above and beyond to transfer them so I could purchase them. Thank you Ben for being polite, helpful, and getting me the shoes I was looking for. 5 stars

Always have good deals . Must remember that this is an outlet store you see something you like GET…read moreIT chances are it won't be there again. They always have some kind of deal just ask . Mia was very helpful . I have had six kids and my self buy shoes here over the years.

Incredibly dismissive and unhelpful to me and my 6 year old. No help at all in direction size or…read moreback stock. I never write these as I'm in customer service myself but I'm beyond in disbelief and it's no wonder this mall is going to shambles. I asked for help multiple times. Co workers talking to one another not even paying attention to any of the customers. I don't know how this store is still making money because no one is even in it. So I'm confused why it had so many employees not able to help 3 customers maybe 5 at the most. Crazy. We will be taking our business elsewhere. My child is very disappointed. I was better off at parkway plaza. Goodluck grossmont.

Dee Dee took the time to help me find beautiful and comfortable shoes for my Son's wedding! She…read moredidn't stop until I was happy satisfied with my selection. She was very friendly and relatable. I hope to see her again at this location!