Great place I don't get why they only have a 3 1/2 star…read more I came in to get a cowboy hat, Josh at the hat stand was super helpful cool and respectful And Aldo working the register was also nice and respectful as well, 5/5 stars would recommend, came here a few times have never had any issue everyone has always been cool respectful and helpful

I recently visited Boot Barn and unfortunately left feeling very disappointed with the customer…read moreservice I received. From the moment I walked into the store, the woman working there made me feel unwelcome. Her attitude came across as cold and unfriendly, and I did not feel like my presence as a customer was appreciated. I understand that employees can have difficult days, and everyone has moments when they may not be in the best mood. However, when working in customer service, professionalism and basic courtesy are important. A simple greeting, a friendly attitude, and a willingness to assist customers can make a big difference in the overall shopping experience. Instead, I felt uncomfortable and almost as if I was bothering her by being there. I came into the store expecting a positive experience and was prepared to spend money, but the way I was treated made me reconsider wanting to shop there. I have visited other retail stores where the employees are much more welcoming and helpful, so this experience stood out to me in a negative way. I hope management takes customer feedback seriously and reminds employees that every customer should be treated with respect, regardless of how busy the store may be or what kind of day they are having. I am sharing this review in hopes that future customers will receive the welcoming and professional service they deserve.

Huge shoutout to the young lady working the Amazon return counter at the Rancho San Diego Kohl's…read moretonight. Handling a constant stream of returns definitely isn't an easy job, but she was exceptionally kind, friendly, and even made a lighthearted joke that made the process genuinely pleasant. Really appreciate someone who brings patience and great energy to customer service!

This store has a huge selection of clothes for the entire family I often find things on clearance…read morerack that are still full price at other stores, they also have a big Sephora store and Amazon drop off location inside the store

Greeted by an employee once we entered the store. The items have better value since it's also…read morelocated at an outlet. The place was very organized and clean. Alot of selection with cheaper prices compared to other stores. Will definitely go back here for more Levi's clothes. Excellent customer service.

Finally checked this out and it was a great Levi's Store. May more options than the department…read morestores and great deals. One of the many stores still standing at Viejas outlets and you'll definitely know why! I really like it

The people working in this store are so rude! One guy just leaning in the counter, I ask a him a…read morequestion, and he refers me to another older man working in the store. I asked if he worked on the store and he responded yes. So I try to ask the older man, he just walks past me, and when I try to ask him a question, it's like I'm interrupting him. Mind you, NO ONE else is in the store. There's no need for me to return to this store. The two employees have just shown me that.

Ask for Manny! Great customer service. Very helpful. Mary was great also. Selection is great!!read more

Great store to buy work and tactical clothes, gear, accessories,etc…read more Amazing customer service! We couldn't find what we were looking for and the lady at the counter was super helpful and got all our information and put the order online for us so it can be delivered to our house. Store was well equipped, super organized and clean. Prices are mid expensive and a little more, but the products are worth it. Their clothing lasts for years, high product quality. Lots of parking.

Took my daughter here to try on some boots for her EMT school. Both Amber and Hannah taught us…read morealot! Very friendly,welcoming,informative, knew their merchandise very well. I highly recommend coming to this location! Thank you ladies :)

Steven was awesome. Super helpful and professional. He got us a discount and even hemmed my son's…read morepants while we were waiting. Would definitely recommend.

I wasn't impressed with the in-store customer service. The gentleman who initially helped us passed…read moreus off to a lady without any explanation, then immediately went on to help another customer and was noticeably much friendlier with them. I thought that was a bit rude. The lady that then helped us seemed a bit annoyed. Both he and the lady who assisted my son seemed short and not very welcoming throughout the process. That said, my son rented a tux for prom, and it arrived on time and fit perfectly, which I'm thankful for. The tux itself met our expectations, but the customer service experience could have been better.

I like going here for Birkenstocks, Hoka, on shoes as they have wide shoes. They also have much…read moremore. They sells used shoes as well. U also accumulate points for money for next purchase. There have more than one location.

Been buying shoes here when it was located in Lemon Grove and moved to La Mesa years ago. Bought…read moremany pair of shoes here. Two days ago I spent 110.00 for shoes. Today I spent 65.00 for shoes. There is a a promotion if you spend 75.00 or more you can spin the wheel for free shoes/discounts/gift cards. I was one day off from the promotion, and the Manager would not allow me to spin the wheel. I didn't think it would be a big deal, but apparently it is. The promotion is to pull customers into the store, to buy and hopefully buy more. To become part of the Birkenstock family/group/repeat guests. I didn't feel that way when I left. I have a pair of shoes being shipped to the La Mesa store for Monday delivery. Will see how that goes. Thank you.

Initially coming here, I wasn't quite sure what to expect since it was our first visit. My two…read moreteenage sons had prom coming up in about 3 1/2 weeks, and we were assisted by the manager, Aaron. At first, the interaction felt a bit awkward. He asked if we were ready to make a purchase before even completing my second son's measurements or allowing them to try on suits. I explained that we weren't committed to buying just yet--we wanted to make sure both of my sons found something they liked, as I didn't want to go to two different places. Since measurements are necessary before trying anything on, the approach felt a little rushed and slightly pressured before we even had a chance to fully understand the rental process, available options, or pricing within our budget. Once both of my sons found suits they liked, the experience shifted in a more positive direction. However, during the measuring and fitting process, we were interrupted several times because Aaron had to step away to assist at the front desk. While I understand a manager may need to step in when necessary, there seemed to be enough staff available, and it would have been helpful to have another associate assist us to avoid the repeated interruptions. What likely could have been a 45-minute process ended up taking closer to an hour and a half to two hours. We were informed that payment was required upfront, which was fine, as we were already in the system and planned to return later in the week to complete everything. Aaron did provide us with a detailed copy of our order, which we appreciated since we were doing a full head-to-toe rental (everything except undergarments). After that, the process felt smooth and well-organized. We were told we could return the suits to any location, which was especially convenient since we would be in Irving for prom. Pricing is on the higher side--especially during prom season, which I understand is their busiest time--but they did offer a promotional discount that made it more manageable. Most importantly, my sons looked amazing. The suits were pristine, well-pressed, and overall a great choice for such a special occasion. One note: my oldest son's suit could have been sized down slightly, so I'd recommend making sure you're completely happy with the fit before leaving. They do offer overnight exchanges if needed, which is a great option--just be sure to allow enough time and consider picking up early to avoid any last-minute stress. Overall, despite a slightly rocky start and some interruptions, I would recommend them if you're looking for a convenient, one-stop shop for formalwear.

Sanjeh was very helpful on attending to get myself fitted for a suit 15 minute before the store…read morecloses. Thank you for your help. Great customer service