Mayra was the BESTT shoutout to her and give her a raise omg she deserves everything and more! I…read morewent in during a rush and she was able to customer service and get to everyone!!. I had a reservation for horseback ride and was I waslate and couldn't find anything I liked and she came through and helped me find everything. I will be coming back because of her :) Shout out to Karla aswell she was amazing and so kind.

Great place I don't get why they only have a 3 1/2 star…read more I came in to get a cowboy hat, Josh at the hat stand was super helpful cool and respectful And Aldo working the register was also nice and respectful as well, 5/5 stars would recommend, came here a few times have never had any issue everyone has always been cool respectful and helpful

Initially coming here, I wasn't quite sure what to expect since it was our first visit. My two…read moreteenage sons had prom coming up in about 3 1/2 weeks, and we were assisted by the manager, Aaron. At first, the interaction felt a bit awkward. He asked if we were ready to make a purchase before even completing my second son's measurements or allowing them to try on suits. I explained that we weren't committed to buying just yet--we wanted to make sure both of my sons found something they liked, as I didn't want to go to two different places. Since measurements are necessary before trying anything on, the approach felt a little rushed and slightly pressured before we even had a chance to fully understand the rental process, available options, or pricing within our budget. Once both of my sons found suits they liked, the experience shifted in a more positive direction. However, during the measuring and fitting process, we were interrupted several times because Aaron had to step away to assist at the front desk. While I understand a manager may need to step in when necessary, there seemed to be enough staff available, and it would have been helpful to have another associate assist us to avoid the repeated interruptions. What likely could have been a 45-minute process ended up taking closer to an hour and a half to two hours. We were informed that payment was required upfront, which was fine, as we were already in the system and planned to return later in the week to complete everything. Aaron did provide us with a detailed copy of our order, which we appreciated since we were doing a full head-to-toe rental (everything except undergarments). After that, the process felt smooth and well-organized. We were told we could return the suits to any location, which was especially convenient since we would be in Irving for prom. Pricing is on the higher side--especially during prom season, which I understand is their busiest time--but they did offer a promotional discount that made it more manageable. Most importantly, my sons looked amazing. The suits were pristine, well-pressed, and overall a great choice for such a special occasion. One note: my oldest son's suit could have been sized down slightly, so I'd recommend making sure you're completely happy with the fit before leaving. They do offer overnight exchanges if needed, which is a great option--just be sure to allow enough time and consider picking up early to avoid any last-minute stress. Overall, despite a slightly rocky start and some interruptions, I would recommend them if you're looking for a convenient, one-stop shop for formalwear.

Sanjeh was very helpful on attending to get myself fitted for a suit 15 minute before the store…read morecloses. Thank you for your help. Great customer service

Great experience with knowledgeable and helpful staff. Thank you Isreal and Andrew for all your…read morehelp!

I had an urgent need to locate a receipt, and Gianni Gomez + gentleman who answered the phone AJ? I…read morebelieve went above and beyond to help. Not only did they find it quickly, but they also emailed it over in less than 10 minutes! Their responsiveness, efficiency, and dedication made a potentially stressful situation effortless. Truly outstanding service!

This store has a huge selection of clothes for the entire family I often find things on clearance…read morerack that are still full price at other stores, they also have a big Sephora store and Amazon drop off location inside the store

Good experience today. Once again a convenient place to return items from Amazon. Today I purchased…read morebubbles for my nephew. I noticed them after I did a return. lol They got me. Anyway, this store is convenient and the employees here are kind.

FRIAR TUX ROCKS!!!!! It seems like we always need something formal last minute, but I go to Friar's…read moreknowing I will get what we need. The manager there Cameron is amazing and really goes above and beyond. She personally drove to another store to get the suit we needed, tailored it, and delivered it us!!! Thats what I call amazing service!!!

I wasn't impressed with the in-store customer service. The gentleman who initially helped us passed…read moreus off to a lady without any explanation, then immediately went on to help another customer and was noticeably much friendlier with them. I thought that was a bit rude. The lady that then helped us seemed a bit annoyed. Both he and the lady who assisted my son seemed short and not very welcoming throughout the process. That said, my son rented a tux for prom, and it arrived on time and fit perfectly, which I'm thankful for. The tux itself met our expectations, but the customer service experience could have been better.

I always come back here because the Selection, Service, and the Price Matching. It's tempting to…read morejust order them online and just wait. When it comes to shoes it's always better to try them on before buying. That is the best reason come here instead of shopping online. This time I came here because my daughter wanted some UGG Sneakers. Chloe helped us and she was Phenomenal from the start. She searched for a pair that would fit my daughter and in a color that she would like. She took the time to check online at her other stores just in case she wanted a different color. My daughter loved her and Chloe was asking her questions about school and her Bday. This exceptional Service is why I always choose to come to the El Cajon Store. They are always happy to help and they always have what you need in stock. My daughter loves her new UGG sneakers and just had to wear them out of the store.

It's time to do the review on the place that I have been loyal to for about 5 years now, I am an…read moreunderground pipe layer by trade. I go through 1-2 pairs of boots a year . A couple of years ago years I landed on Throrogood work boots! Absolutely amazing price. I felt compelled to write this review because after my last pair I had an issue with the boots where the bottom split open, I was worried I was not going to get compensated in any way but upon return taking them in... to my surprise they were more than willing to out right just gave me a new pair stating that these boots don't just do that don't must be a manufacturing error or something of that sort. (I have not had a problem since) The customer service is fun and lighthearted, kinda feels like you're buying something from a friend if that makes sense. ALL employees are more than knowledge on just about every boot in the store. Definitely will give you insight and reference you towards the right pair for you. PS make sure you get some mink oil to help keep your boots lasting!! Thanks Boot World!

Great selection of decent suits. They had a variety of colors and sizes. Almost any color of tie…read moreyou are looking for, with different patterns. Most suits are decently prices for the quality. There was only one worker, but he was very attentive.

This place is the one stop shop! Been a customer since 2013-Carlsbad Store, and every other store…read moresince! Last one was in El Cajon at Park Plaza mall. Lorenzo, whom now has his own store in Washington!! Congratulations my boy! So big shout out the Yessenia as well! Excuse the bathroom pic! But I wanted to show the cut on the vest. Again thank you! You guys don't disappoint. I'll definitely be coming back along with all my referrals

Greeted by an employee once we entered the store. The items have better value since it's also…read morelocated at an outlet. The place was very organized and clean. Alot of selection with cheaper prices compared to other stores. Will definitely go back here for more Levi's clothes. Excellent customer service.

Finally checked this out and it was a great Levi's Store. May more options than the department…read morestores and great deals. One of the many stores still standing at Viejas outlets and you'll definitely know why! I really like it