I love this location! They always have the newest collection out. They also have a sales rack in the back that is always filled with good stuff. The workers are super nice and saw us waiting for the men's fitting room and showed us to more around the store. Most things are priced decently. If I'm looking for an outfit to wear out for dinner this is my go to! read more

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I never shop at H&M, but I got a giftcard for my birthday. I will be frequenting H&M a lot due to a super positive experience I had thanks to Rani! I was looking for a good pair of slacks and she went above and beyond by being kind, patient, attentive, insightful and professional the entire time by helping me find quality slacks in the price range I needed. This was the best experience I have had while shopping in a clothing store and I will definitely be back because outstanding customer service! read more

H&M engages in false advertisement and bad business practice. I saw a shirt on the H&M website wa on sale for $20.99 but it stated that it can only be purchased in the store. So of course I go to the store. The store's price is $24.99 but the price online is $20.99. I show the sales associate but I am told they can't honor the price that is available online because they don't price match ; same store and website. I talked to the manager and then to a customer service representative and was told the same thing, that they couldn't honor the price. This is idiotic and poor business practice. My issue is, if the website states it's only available to purchase at the store , it's implied that the price will be honored. It's false advertisement and makes no business sense. H&M supports false narratives. After speaking with the customer service representative I was supposed to be connected to do a survey , however the representative never transferred the call.. read more

H&M - The online store description for Parkway plaza To buy in store only and the price of the shirt at the parkway plaza store - Men's Clothing Near Me - El Cajon, California

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Stupid store. Nothing is on sale but online it is. Why the hell would I pay more when I can pay less. Their clothing fits weird. I only come for the children's clothing but even that now sucks. Unfortunately I'm stuck with a gift card. I'll wait until the next sale when their garbage matches their pricing. Today I came in and they had a sale sign and wouldn't honor it because it ended yesterday. It's 2 pm you should have removed it or otherwise honored it. I'll finish the gift card and never ever shop here again. read more

I'm extremely disappointed with my experience at H&M today. They were running a 20% off promo online, but that discount did not apply in store. I noticed they offered a site-to-store pickup option where the promo would be honored, so I asked a store associate if they could just price match since I had already done my shopping and could technically just place the same order online and pick it up there. The employee I spoke to seemed uninterested in helping and got his supervisor, who told me they couldn't honor the price because their store didn't support site-to-store orders since they were a "smaller store" I'm sorry, but your associates are standing around on their phones, not even remotely interested in helping customers, the fitting rooms have clothes piled in there. Also not to mention, this is a dying mall where most of the other stores are already shut down. I don't think they really can afford to lose a $200+ transaction over an idiotic technicality, but okay. I told them I'd take my business to another H&M location or just place the order online, which he didn't seem to care. I ended up placing it online, and saved nearly $50. Judging by how empty the store was, they probably could've used the sale. Policies like this are exactly why brick-and-mortar stores are struggling; zero flexibility and a complete lack of customer service. read more

Based on the phone call with Plaza Bonita store, I came here to picked up my shirt, but I was a bit skeptical with this store since I didn't have a good experience with them in the past. Anyway my instinct was right, they have the size but it was not the same style that I was looking for, I took a minute to look and told the employee, only to find out later the store doesn't carry it, well after visiting 3-4 stores in San Diego I realized I will never able to find the right item unless I order them online and have them shipped to the store, but yes they charge extra for shipping, so I won't save much either on a $6 shirt but will cost me $12 plus taxes after I placed the order online. So I would avoid any Essential No 7 shirt size Small, because I thought it was the same size as my regular fit style, now it might have to go down to X Small for this reason if I have no choice but to get one, so I did, Essential No 7 material is slightly thicker and bigger than regular fit, instead of buying 3, I settled with 1 for now. read more

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Rude evening employees. Came here to ask questions regarding an item as we were leaving right by the door one girl crew just yelled at us from a distance so ratchet fr. No need to yell we were right at the door? Like common sense pls? You could have just walked and told us but it dont make sense bc were right at the door? Just go in the fashion valley branch. read more

This is a pretty good sized store. There are a lot of cute clothes , socks and hair accessories. It's all a good price too. You're not going to get any assistance from the staff here. That's kind of annoying. Other than that 1 negative aspect, this is still one of my favorite stores at Parkway Plaza. read more

I had a great shopping experience!! The store was clean and easy to find sizes. All the kid clothes are sooo freakin cute!! I ended up grabbing everything I touched and having to talk myself down from spending. The total was about $150 but I purchased alot for babygirl. I also rcvd many discounts just for giving my email. I'm a happy customer and will return:) read more

Didn't want to leave a low rated review but I had no other choice. So I went here to pick up some jewelry and clothing for my wife's birthday, and like most people do I was kinda aimlessly looking around trusting the cashier with bagging my items, and it wasn't until I got home around 7:45 p.m. that I looked in the bag and realized none of jewelry was bagged, so I tried calling and that's when I realized that you can not call the store directly, you can only call a help line that tells to go back to the store, mind it's 7:45 and store closes at 8 so I just took it as a lost. I guess at the end of the day you can say it was my fault to for not paying attention and I get that, but for a store that's really pricey to shop at and doesn't have direct phone number is a big no from me. read more

This H&M is pretty chill. Really clean, and the staff is always nice. If you know about the brand, they have different collections in each store. I personally shop the "divided grey" section which is mostly longer style clothes with mostly black, white, and grey tones. Being tall and tan, items from this collection usually go with anything I want to wear and don't come up short on my waist. It's in one of the only indoor malls around San Diego so the climate control is nice on hot or cold days. Pro tip: bring in 2-3 items of clothing you want to recycle in a bag, bring it to the counter, and they will give you a 15% off coupon on ANY purchase in exchange. You can also download the app and get a coupon as well. You can combine these the last I checked! read more

H&M - Men's Clothing Near Me - El Cajon, California

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Big shout out to Adrian! I needed a slim fit white tee so bad and I couldn't find one:/ he came to the rescue and found one for me! What a great employee! read more

I would give this location zero star if I could. Please be aware customers! They charged me $35 for item that I didn't even buy. Some crooks working here. The girl with dark straight hair at the register (will do a favor and not put her name) charged me for item that I didn't purchase and I only found it on my receipt once I got home. Had to waste my time to go back and get my money back. They checked cameras and of course they confirmed that I was correct. No apologies, nothing. Worst location ever. Employees there don't know how to do their job. read more

I never have an issue coming to this H&M, it's never too busy and the staff is pleasant. Due to the location they have more sizes and items available, unlike fashion valley (the next closest location). I haven't had a bad experience here, and find it generally easy to find what I'm looking for. Thanks guys! read more

H&M - Quick trip - Men's Clothing Near Me - El Cajon, California

Marleana was super helpful!! 5 Star customer service!! Soo nice and polite!! Answered every question, recommend making her a manger!!

So today was such a bad experience here today and to top it off it was with the manager Cathy or Kathy not sure the spelling. So my daughter and I found a good handful of items I even wasted time trying shorts on.. I asked them to hold my items so I could run my daughter to the bathroom. Although it wasn't he manager who put them back the other clueless worker was nowhere to be found. What set me off was the fact that the manager was asked and this broad was rude and had no sense of customer service and basically could give a f*** less about what we were saying. Horrible horrible customer service from someone they're paying to be a "manager" Glad I didn't wast any money here. Too bad they don't have smarter workers because I actually liked the shorts. Thanks Cathy for your lack of customer service. read more

I was in the store with my teenage daughter, yay! I saw a cute dress that had an advertised price of $17.99 just above said dress. When I got to the register, it rang at $39.99. When I told the cashier that the posted price was $17.99, he told me they get complaints like that ALL the time! When I asked the manager about the posted price she told me "that's for the dress on the OTHER SIDE!" We exchanged words, and when I told her I was going to help H&M, she said "yeah, have fun with that!" Way to go, manager! I have a picture, is there a way to post it? read more

The organization of the line waiting is absolutely ridiculous! Not coming to this location again

Clothes are so cute! But the employee working the changing room area was so annoyed that we left our clothes we didn't want in the changing room. Like it was such an inconvenience for him to do his job and walk 10 feet and grab them. He literally rolled his eyes at us and scoffed. read more

Wonderful selection of his and hers clothing and accessories. Prices are reasonable and selection is pretty good. Customer service is spot on. Located in Parkway Plaza on the north side of the mall. read more

I went to buy a couple jeans but the cashier-girl told me very rudely that it was the same price but I had doubts so I asked her again to please check at least one. She turned and rolled her eyes looking at another coworker. I felt so bad because it is her job and they are paying her. I wanted to buy more but with the attitude of this girl, I better left. she wore a dress today read more

On this blessed Easter weekend, I feel I should recognize the manager of this store Name Cynthia. I made a purchase yesterday and I thought I had 20% off ( online email) It turned out my 20% was on sale items! Bummer I usually bring a bag of donations to earn the 15% but I didn't this time! I went home and did my math and realized I could've saved $40 if I had my15%. I decided to go back today and see if I can make either price adjustment or return my purchase! Long story short I was not only able to use my 15% off but my new coupon. My experience went from disappointment from the day before to full of joy all thanks to this beautiful person name Cynthia. read more

I needed a blazer for a wedding and i found the perfect one. There was this dark blue one. It was so comfortable i wore it the whole wedding. The workers were also helpful in every way. read more

I actually never been there store but when my fraud Dept of my debit card contacted I learned about them that someone was trying to use my debit card in there store. But how I had the card on me??? I called customer service after they transferred me to the store after 20 minutes in hold talked to store manager . Waste of time. Told her how is someone in your store trying to purchase 700.00 worth of things without a card?? She had no answer and said she can't do anything I emailed customer service in there site and off my personal email . So far another waste 6 days now and no response or acknowledgement of my emails Now I see why I dont shop there read more

I order a jacket online for Black Friday and got delivered the wrong item. Called customer service and they advice I could take it to the store and they would honor what I paid for. When I took it to the store, the customer service rep wanted me to either do an even exchange for same credit. Unfortunately they did not have the same item. Rep said I could get something else but he would not honor the cost i paid . The item I bought cost $23 and the sweater they sent me, wrong item, was worth $20. So he only gave me $20 not my $23. I was pretty disappointed at the fact that I got cheated. How is H&M going to charge me $23 and then send the wrong item, and then only give me back what the "wrong item" was worth? Fucking ripoff!!!! Scammers!!! Do not buy online unless you want to be cheated out and robbed by this company. I really just think the worker was being an asshole and that's why I'm taking the time to write this review. I know it's only a different of $3 bucks, but gosh, it could have been a bigger loss. The inconvenience of me driving up to the store made me just not even want to take the time to walk out and get it shipped back. You guys already waisted enough of my time by me dealing with the inconvenience! read more

Ugh! The customer service stinks. I bought clothing for a job interview and as I was packing for the flight I noticed they failed to remove the security sensor. Idk how I even got out of the store ... so needless to say I had to make a return trip to the store and not even an apology for the inconvenience .time and money wasted . It'll be awhile before I make a purposeful trip to this H&M for sure read more

I needed a pair of sweats and found the perfect pair. They didn't even get small after washing them. The people were so nice like the usual. The store was super clean to. I even found a nice pair of shoes. That match's with my sweats. I definitely recommend coming here. read more

Bad customer service and rude. I will never shop here again. looks like manager had a had day.

I went there me and my brothers today to get get shirts it was in display with pricing tag of 2 for $25, we chooses 4 of them and they charged full price for each. So when we asked they said no it's regular price. Confusion, bad customer service and liers. They should train their workers first before they can steal people's money read more

H&M really offers equal and great opportunities to every customer that shops at H&M... can't beat that, so hop in your car and go to H&M right now!!! read more

Children leave in tears Awful, awful, awful, awful manipulation of Black Friday. An hour sent picking out clothes based on signage only to find everything, I mean everything was full, marked up price. Their staff was as confused and smug as any I have encountered all year. H&M in the El Cajon mall, gets my "Biggest Fail of 2016" award. After 30 years of mall / retail shopping, I can opine with all confidence that H&M is an abomination to the retail sector. read more

Something bad happen yesterday I discovered this store carries baby and children's clothing .I'm talking about cute clothes. This might just be my new favorite place to shop for children's clothing . read more

This girl that works there is skinny with brown/black hair down to her chest is such a bad worker! I bought something and she said I could exchange it if it didn't fit good because I was in a rush and when I went back to get a smaller size the next day and the same girl helped me out, and did not exchange it for me saying that I was lying and she did not say I could exchange although it was less than 30 days and my clothes were perfectly done! Terrible girl and needs to get fired. read more