Customer service young lady Leilani is a amazing person. I left my credit card in the machine at her counter station and she stepped out of the store and into the mall to find me and return my card to me. There needs to be more people like her in this world. She is a awesome person to represent Forever 21. Thank you kind soul. Tammy Please also recognize Cistomer service rep Jasmine. 5 stars to her as well. She greeted me right as I entered and made sure.I had been taken care of along with my husband. These acts of kindness mean the world to me. I have had 2 major brain surgeries 8 years apart. My memory was damaged extremely due to the second one in 2017. Thank you Jasmine for being such a sweetheart and once again..just for your kindness. Forever 21 will have both mine and my husbands business for years to come. Great team work ladies. Much love and respect read more

Forever 21 - Me in one of me favorite Forever 21 items. - Women's Clothing Near Me - El Cajon, California

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I love this location they have a good variety! I have never had a bad experience here even when doing returns. Today I came in looking for a size change and Sarah who is an absolute gem saved the day. Not only did she help me find what I needed but she was so welcoming and kind from the first interaction. Thank you Sarah ! read more

This location is a good sized and packed with tons of clothes ready for the season. The layout is great, and easy to maneuver and find things you need. And not to mention their huge sale section in the back! I believe everything on sale was an additional 50% off! I got a skirt for only $2.50! Winning. But only complaint is that the sales rack are greatly packed with clothes so it makes it difficult to sort through due to no room for movement. But I guess beggars can't be choosers! The store overall is bright and clean, with tons of goodies. read more

I had the best service from Shane upon walking in here! He helped me find a number of outfits since I have lost a bit of weight and nothing else fits. He knew exactly how I felt and after showing him a couple pieces I liked, he was able to pick out everything I would have never seen. Besides his great service and the cute outfits I walked out with, I was also able to FINALLY find bandeau type bras that I need and absolutely love. They're all I wear now. You can't beat F21. It's so cheap. People just need to remember that they do get what they pay for. Sheesh. read more

I usually don't go to Forever 21 because the men selection is small but I decided to take a look and I saw an employee by the name of "Alma" and I asked for help but she seemed to be clueless and rude. So after our conversation I decided to keep looking around and I saw that she was mistreating one of her employees read more

Forever 21 use to be a favorite of my daughters but we soon experience clothing detonation. Closed to everything we purchased fell apart after a few washes; pissed me off ! I figured it was just a bad run of manufacturing so I gave it another shot this X-mass (2018). So far the clothing appears to cheaply made as before...very disappointed. I can see why stores like this fail. There always room and time for improvement. I am going to give a rating of at least two stars instead of one because the customer service has been ok. read more

It's definitely hit or miss! Sometimes I can find lots of things and sometimes not so much. I like the fashion valley mall a lot better

For some reason, I never seem to write reviews for big chains because for the most part they are all run very similar, if not identical. This forever 21 is just as big as the rest but is able to utilize their space more effectively. It feels much more open compared to the rest. I dread going to the one in Fashion Valley because there are always mobs of people and I feel so claustrophobic that I usually just leave from frustration. Plus, all the cute items I find have only L or XL sizes left, and I am far from large. The staff here at the Parkway Mall is exceptional. Forever 21 always hires young fashionistas who are sometimes snobbish but not this location. They are so helpful. Last time I was trying to find a certain shirt and the guy helped me look for a good 20 minutes. Their selection is much better and I always find so many good steals here. Hmm...maybe reviewing my secret store find is not the best idea. I need those xs! KEEP AWAY ha :p read more

I will agree with everyone else that compared to ( my store ) Fashion Valley, this is a hole-in-the-wall. This location over the years have provided a good selection of inexpensive, fashionable, and feminine clothes for many occasions, but now it is time to retire this location as I have traded it in for far more square feet and way more selection. I hope this place can remain like an old lover, frequenting it on lonely afternoons and showing up to rekindle a spark. read more

Read many reviews and they're pretty mixed, but I have to say our visit was a positive one. We take our foster kids here for a shopping spree and they really love going there. I don't shop there, but the kids really do have a good time there. The staff at this location was very friendly and helpful. If you're looking for great bargains I would strongly recommend that you give them a try. Our girls are looking forward to their next growth spirt so they can go back again. Wow! Most kids want to go to Walmart, Target or Norstroms! read more

Compared to the their store in Fashion Valley, this Forever 21 in El Cajon is far better and bigger. They carry a wider selection and offer more space to roam around, unlike at the Fashion Valley one where you feel like you're being packed into a can of sardines. So yeah, size and selection give this store the edge. But *FAIL* to their underlit, curtain-style dressing rooms. I don't like it. It gets me paranoid. I'm always worried that somebody's gonna bust in unexpectedly, while other shoppers' boyfriends lounge nearby. Yeah. That's another annoying thing. Girls shopping with their boyfriends and taking them to the dressing room area. I mean, can we get the boy out, please?! Also, the dressing rooms are FULL OF DUST BUNNIES! Don't they ever sweep in there? Nasty. But I like Forever 21 because they're nice to my wallet. read more

DO NOT place a ship to store order at this location! The store said that they didn't have my order. I called customer service and after 3 very bad experience with them, the final result was them telling me "well the store said you picked up the package". WTF! I even asked for a copy of the signature log that would have proven that I did not pick up the package, but they would not provide it. Shame on you Forever 21! You either lost my package or gave it to someone else and would not correct your error. Because of it you lost a loyal customer! Over $70! No wonder you're going bankrupt with horrible service and shady stuff like this. I canceled my credit card and will never shop with you again! No loss to me. The clothes are bad quality and overpriced! read more

I would give 5 stars but not every person on the sales floor has great customer service. But, some of the ladies working there with my daughter were great and helped her pick out an outfit that she loved for her upcoming party. The ladies were patient and gave great suggestions. And you can't be the prices. I'm just a dad, but I see why this place was swarming with girls. read more

This forever 21 store is small, but it's packed with all the clothes you need for the season. Customer service is good and I always find something cute and very affordable when I go ! read more

I have to say that this is my favorite Forever 21 in San Diego. It is big, but not overwhelming and I can usually find something I like there. The only downside? It's in the boonies of Parkway Plaza. Oh well, hopefully they'll open one in Otay Ranch mall! read more

I loved this store, but I hate the fact that their return policy stinks. I bought a $25 pair of high waisted stretch pants for my teen. Wow, wore once and they frayed on the seam. Tried to return or exchange with receipt, only after 7 days to no avail. Usually when you buy clothes after trying them on, if they fit you throw tags away. Well I should of kept them. I didn't know I bought a pair of disposable pants. I will never shop here again. They should have an exception to the policy. Defective fabric happens! They need to look at that differently, unless they know and still sell it anyways. Maybe that's why the junk return policy is in place. It reminds me of those small Asian clothing stores located in San Diego strip malls. At least those have cheap prices, you know what you are getting is priced cheap and cheaply made. Forever 21 you disappoint me and you probably don't care. Maybe if everyone boycotted this store they would improve their standards or have to shut down. It's all about supply and demand. Let's stop shopping here so they can take us (the customer) seriously. The star was only cause I had too :-( read more

Forever 21 - Plaid pants purchased - Women's Clothing Near Me - El Cajon, California

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I love this Forever 21. The customer service is great, they always help me find what I'm looking for. It is not too huge like fashion valley, so I'm never overwhelmed. This is where I always come. Their prices are great and so cheap. I know their return policy is kind of funky, because they only do exchanges and store credits, and they don't take anything without the receipt. But who can blame them? Their clothes are so inexpensive. Where else can you fine $1.90 camis? Love, love, love this Forever 21. And they just opened an H&M right across from here. Awesome! read more

Forever 21 - Love Forever 21 clothes! - Women's Clothing Near Me - El Cajon, California

Horrible customer service on multiple occasions. Today in particularly, I walked into the fitting room w/more than the max amount of items at a time (6 items per guest). Normally, at other locations they will assist you & grab the items you have that are more than the max amount & put aside for you. Instead, the three employee's in the fitting room just stared at me. They even began putting other individuals in the fitting rooms behind me. Personally, I found it to be very rude. Instead of staring at me w/my hands full & helping others when I was there first. On a previous occasion a male manager had given me false information about a bag being in stock. Not to mention, it seemed he was avoiding helping me because he did not go to break yet. I do not look forward to visiting this location. I will visit a different location in the future. read more

I have very mixed feelings with forever 21. Don't get me wrong, the clothes are so cute and stylish! But I find the quality to be lacking. The material just isn't as great as you'd think it would be, especially for the price you're paying. If I'm buying a shirt for $25, it should still be in good condition after 3 months. The shoes are always great! I love their big selection at this store. The customer service is a hit or miss. I've had really friendly cashiers and cashiers who need to be checked into an anger management class. I do agree that they strongly dislike returns and will give you attitude. Your return policy already sucks, so your attitude really isn't necessary. read more

I do love forever 21 but this one, ummm...mistake, terrible mistake and complete waste of time. This place looks like an episode of hoarders inside. It is sooo junky and cluttered nothing is in it's proper place, and they lack variety in their stock. Doesn't help that it seems to be about half as small as all the other ones in San Diego. Empty Starbucks cups and other trash bits laying around near the clothes doesn't exactly tickle my fancy, disgust. Epic Fail. "Couple wet wipes in case a bum try to touch me, eww.--nicki minaj" read more

I was a HUGE fan/spender of Forever 21 usually spending about $100 a month with them. However, today I went to take back a jacket I never wore that I ended up growing out of because I'm 8 months pregnant. I was 3 days late past the return by date because apparently they only give you 21 days to return something instead of the standard 30 days every other place on the planet gives you. I wasn't even trying to get my money back, I just wanted to exchange it! I can't believe they just turn away someone who was a few days late and visibly pregnant, like I can just jump out to the mall any day of the week. I hate to say it but they lost a REALLY good customer in me. I'm going to call and complain tomorrow just so they know even more how absurd their policy is. read more

Never shopping here again. Cute clothes, worst quality and even worse staff.

This forever 21 associates are so rude. Lost my keys for hours and no one helped me at all!! I begged for help and everyone said they would "contact me once found"... when no one didn't even took 1 minute to help. They never answer their phones when I call. This place is trash. read more

the worker girl was very rude to me. I asked her a simple question and she gave me attitude and just simply pointed in the right direction. her hair was in braids and she wasn't even black. SHE WAS WHITE. cultural appropriation to the max read more

I will NEVER ever spend my money there again. Management is beyond rude, and I hate this place! The customer service is terrible, the managers are so rude! An asst. Mgr, Marti, YELLED in my face because I was told that I could return something and when I tried I was denied. So mad! She was shaking so I told her she should calm down a bit. She said it was my fault for working her up so much. Great customer service! Now I'm stuck with this cash card for them that I'll never ever use. Great. the clerks have 0 customer service skills. I was promised that I could return a pair of shorts because I paid full price. Her words. When I tried I got, exchange only. When I tried to speak to mgt I got "she said or store credit. She told you that!!" Then walked away shaking. Wow. Cheap, crappy clothes with a rude sales team. People shop here why? read more

This is one of the friendlier F21s that I have been to. The sales associates always greet customers upon entering and exiting the store and I have never had an issue with finding an associate when I need their help. There are always smaller sizes left, unlike other F21 locations so that makes it ideal for me to come to this one in particular. The store is easy to navigate and find; the only bad thing about the location is the perfume stand right in front of it. Too much air pollution and soliciting passer-bys. read more

Can't stand this place!! I never shop here...came here to buy some clothes for my daughter's birthday. Found out she gave me the wrong size so I went to return them for a credit against my card. Little did I know they don't return your money just store credit?!? What kind of crazy BS is this??!! They kept trying to get me to buy other stuff or find items to trade with I told them NO 3 times and they could tell I was not happy! Before anyone buys from this place MAYBE you should tell them that NO REFUNDS just exchanges only! This place is a rip off and I will NEVER buy another stitch of anything here again!!! BTW rudest girls who work behind the counter!!! read more

Let me start off by saying, that I have always been a huge fan of Forever 21. I understand that the clothes are far overpriced and that they fall apart after one wash but I enjoy the merchandise nonetheless. Guilty pleasure so to speak. I have shopped at this specific store for quite sometime, in fact, I can't really remember a time that it wasn't there. So you have to understand my excitement when I had seen a position for this location had just opened up in my specific area of expertise, Visual Merchandising. I quickly applied knowing that they would call me on account of the fact that I have a very diverse and extensive Retail Management background. Fast forward three days to 1/12/2014, I receive a call around 10:30 in the morning from a lady named Alira? I'm not sure because every time I tried to confirm, it sounded different. Alira tells me that she has come across my application for the position and asks me if I "really think I'm ready for this job?" Which would've been a fine question had she not suggested I apply for "something like sales associate instead" (I have held the position of Store Manager in stores like Payless, Spirit Halloween, and Dept Manager with Sears.) Yes, I am sure I don't want sales associate. It was clear that she had no interest in this interview from the start but I did, so I pursued. I was told to come in today 1/15/2014, for an interview "if you really think you're ready". So I waited patiently for two days and arrived to my interview this morning approx. 15 mins early. The store manager and I spoke briefly and she said that being early had scored me some brownie points and I had assumed this would go well. So Alira finally emerges from her lunch break with smeared eye makeup and food on her face. She takes me out into the hall and takes my resume. Immediately, she covers the top half and most recent part of my resume and only takes into consideration the jobs I held in 2007-2009. Totally ignoring my store manager positions. She then proceeds to tell me about her time with Forever 21 and how she is from Fashion Valley so she understands high end fashion more than the average person. Then without segue she asks me to tell her three things I like about her windows and three things I don't. I had no problem finding three things I liked, and she obviously enjoyed hearing them, but when I started to tell her about my dislikes she became defensive and cut me off after just one. I tried to explain to her my work history and why I felt this position was a fit and she just kept me referring me to "lower-end shops like American Apparel" She told me that none of my store management experience was relatable to Forever 21 especially Spirit Halloween, because there is no way to track specific trends. I can tell you that during my time with Spirit I was able to track trends on my merchandise and I was even able to use that information to boost my sales. I am no idiot. However she clearly had labeled me as one as soon as she picked up the phone. She just kept telling me that "maybe another store" would want me. I've conducted interviews for retail positions. I was able to read her like a book, she wanted compliments on her window and then she kicked me to the curb after she totally insulted all of my experience. I left pretty upset. Now here's the best part. I had felt as if my interview had been unfair, so in a last attempt to make a good impression I decided to email the store manager about my experience so as to prevent from happening again. As someone with Store Management experience, I had assumed that this would be information worth having to use in future coaching sessions. I called the store, and a young girl picked up failing to give her name she answered with a pretty abrupt "Hello?". I simply asked for the store managers email when this young girl quickly snaps back with "Why?". I didn't really feel the need to explain myself to this rude girl so I simply asked for the email again. She asks, "Is this for a complaint?" Now I can hear the girl just fine during all of this, so it struck me as odd that when she finally did divulge the information I was requesting she proceeded to mumble it inaudibly to me. I had to ask her to literally spell it out for me. H as in Halo. E as in elephant. and so on. However, she neglected to give me an email, and I can hear her talking to someone else in the background. The phone is the passed off to another girl who fails to give her name and she asks "What is it that you need?" I just need an email to the store manager, please. It honestly seemed like these girls didn't know anything. At all. Getting the manager's name was like pulling teeth. They referred me to a customer service line, who also couldn't give the information I am looking for. Since I was unable to contact the store manager directly, this platform will have to suffice. Needless to say, I have no plan or desire to return to this "shop". read more

I would have put zero stars if that were an option. I love forever 21's clothing but I had a horrible experience at this location. Hallie is honestly the rudest forever 21 employee I have ever encountered. She was so mean and condescending to me. I was even more horrified when I found out she was a manager!!! Like how do you manager a store if you treat people like that? I feel bad for the other people who work there. If she treats customers like this I can't even imagine how she treats the other employees. Never shopping at this forever 21 again. read more

Horrible customer service. Went in to return a dress that I ended up not needing for a wedding. Idk if they ask this to everyone, but they asked if I reattached the tag onto the dress, which is really fucking rude and makes a person feel like we're being accused of something. He then asked for my ID, which I don't understand why I need to show my ID for a return when I paid with cash. I'm extremely annoyed and this was more than enough reason to never shop at this basic ass overpriced store again. read more

Great experience this time! I usually hate shopping weird to say because I am a girl. But for some reason forever 21 stores gets me very over whelmed because they have so many options and i give props to all the employee that works here they know exactly where everything goes and where to find something in particular. Back to my experience. Went here looking for my daughters promotion dress, few hours of shopping around the mall nothing, finally went to forever 21 and the one dress that caught her eyes were on a mannequin. Couldn't find another one anywhere around asked a few employee they just said well if its not around that area we don't have anymore. My daughter wondered if they would allow us to purchase the one from the mannequin so we asked Yarley, she said no but she did not stop there she tried looking for us and couldn't find one so she went on her computer to see if there was any left (which we really appreciated b/c then we atleast know if there was another one rather then searching for something that ran out) she said there was 2 somewhere around the store. So she went to ask around and the cashier Sierra said she did saw it while putting it away and pointed to the right direction. I just wanted to give a shout out to Yarley and Sierra for going out of their way to finding my daughters promotion dress which made her really happy and top it off it was only 15$ which made me really happy!!! Best experience for customer service by far!! read more

I went into the store and asked the manager with a beard for help with an item and he claimed he would go to the register and check for the size but at the computer he pretended to type something in and didn't check he seems to never be doing anything but walking around an gyrating when I come in the store not only that but he also always ask employees who are in lower positions to do things for him they treat there employees horribly and customers ridiculous and a charge needs to be made I constantly see the workers on their hands and knees cleaning while the managers stand around and pass their duties to the sales workers poor work environment ,will not subject myself to a place that treats people that way for now I'll stick to H&M. read more

I went into the store requesting a pair of jeans off of the rack above me, when I asked for assistance and the manager, short dark woman, told me that I could reach it myself due to my height. Now, I am a very religious man, and believe in forgiveness, however after seeing how she treated me, I can only imagine how she treats her employees. She seemed very entitled and very haughty in spirit, and it is so sad that in a company that I love so much, there is a manager allowed to treat her customers and employees like dirt. I am so sad about this and hope that the company decides to change management because it is one thing to work for a manager and learn from their example, but it is another thing to have a manger who treats their employees with disrespect, due to how she treats her customers. read more

Not a very big store compared to all the new Forever 21's popping up all over SoCal and I noticed that the old Mervyns at this mall was still vacant (a golden opportunity that many other F21s have utilized). I didnt see the diversity and selection that other reviewers raved about and I thought the store was just "OK." I was actually in search of some basics, like black t-shirts and tank tops, but there were none to be found. I found a cute skirt and pair of sweatpants that I thought was a good deal and I was happy to use the gift card I've had for a couple of months now. I'm glad I picked up something while at this store, but I probably come back just to visit this store next time I am in the area. read more

This store is no longer for only the tween, teen, our stick figures. I'm on the curvy side and was searching for tops. I honestly didn't think that I'd find anything in there, just like the stores I went in just before this one. But, that is not the case. The sizes actually for me and the prices were amazing! Very inexpensive! read more

Came in today looking for a new Vegas outfit and at the fitting room there was a girl named autumn she was so nice I was so impressed of the great customer service she gave me I would of never expected this from forever 21 good job hiring her I will keep shopping here more from now on read more

Forever 21 sucks. If you buy something they don't accept returns for money. All they do is exchange or store credit. So, be sure you get exactly what you want. Rip off. read more

This place gives me anxiety but I love their clothes I just can't stay away. The prices are awesime the people ate helpful when you need them. read more

BUYER BEWARE!! Horrible return policy! No cash returns ever. You only receive store credit on ANY return even if you paid with cash or credit card and return it w/ tags right away. I went all the way to District Manager & Corp Office and got no resolution re: receiving cash back 3 days later on my cash purchase. Urghh! One positive comment... Denae is awesome salesperson! She was outstanding and like a personal shopper. Too bad I won't be shopping here much more because of the extremely strict return policy. Very disappointing customer service for such a large chain. read more

Clothes are ok priced cheap quality however . The customer service however has been terrible every single time I have been inside this forever21. No one ever engages you when entering the store and the employes seem like they are taught almost to not smile or give any eye contact. There is hardly if ever any help over in the men's section and you have to chase down a employee because they seem to avoid the customers so they don't have to work. read more