Always the best experience from the moment you walk in until the moment you leave, and I've been in this store many times. When you walk in, you're welcomed with the smell of fresh leather, and greeted by the employees and offered a complimentary drink. It comes in a super cool coozy that you get to keep. This last time I went in with my children, and they even offered my daughter her own water and brought out a coloring page and pencils for her to keep her busy. It meant so much to us that they even cared about her experience. My husband and I both ended up getting boots and hats. I got the Charlie's and my husband got the Deans. Andrew was so helpful in the process and answering any questions we had. We will definitely be back. UPDATE: We had some issues with the Dean boots and thankfully Christina was so helpful in resolving the issue for us after we had been in many times trying to handle the situation. She was so excellent at helping us find what we needed and patient as we made sure we were making the right decision. read more

Tecovas - The Charlie Boot in Cowhide - Accessories Near Me - San Diego, California

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I had another wonderful experience with Olivia at Tecovas! She is always so kind, welcoming, and helpful. She was especially nice to my 10 year old daughter and took such great care of her boots. Olivia cleaned them meticulously and handled everything with so much care and attention to detail. It's clear that she genuinely cares about her customers and takes pride in what she does. She is truly exceptional and a wonderful asset to Tecovas Fashion VallWe always look forward to seeing her! read more

Tecovas - Boots - Accessories Near Me - San Diego, California

Always a fan of Tecovas. Been to them all over Texas and have purchased numerous boots/sandals over the years. I was very excited they decided to come to San Diego! I recently went into the Fashion Valley store to pick up a belt for my husband for our anniversary. Andrew, the store manager, was extremely helpful. He explained all of the different styles of belts and assisted me in choosing the correct size. I wanted the belt branded and I had no clue they did branding at this location and it was complimentary! I left with the most amazing branded belt that he also wrapped in a box for me. I appreciated the service that I received recently and all times before. I will certainly be a returning customer. Thanks Andrew! read more

This store is a breath of fresh air at Fashion Valley! You notice the great vibes as soon as you walk through the door. It's been a while since I had such great customer service. The staff approaches you as soon as you walk in and even offers you a cold drink. I grabbed a Dr Pepper with a cute branded koozy and started poking around. I've heard of this brand before and they are top-notch quality. If you're looking for a pair of well-made boots or a cowboy hat, mosey on over to Tecovas. read more

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I love love love Tecovas and I love their customer service even more. I went in on Friday and my sister got her first pair of Annie's. The salesperson brought out all the styles that were in her list. I am forever a Tecovas fan and can't wait to get more pairs. The value is great, authentic leather at reasonable price. Thank you for the great experience! read more

The materials they have is worth to purchase. Me and my bf came here to buy shirts but we got a weong size. Carson was really nice enough to help us out to get it changed. Great dude with customer service attitude. Me and my partner def will come back to purchase more shirts and probably get matching boots! read more

Tecovas - Accessories Near Me - San Diego, California

For the cowboys and/or cowgirls in your life, this store has it all! They have a large assortment of boots, hats, clothing, and accessories. Real leather, so it's not cheap, but you get what you pay for! During their grand opening, they offered complimentary ranch water (flavored seltzer), beer, and whisky. I tried the prickly pear, which was really good! All of the employees were incredibly nice and welcoming. read more

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Just left walking out with a pair of boots for my kid. Horrible service and will not be going back. Knew what I wanted to get before I got into the store. Nobody acknowledged us when we got inside, I had to go to the boot we wanted and stand there with it in my hand while I literally waited to get the attention from someone that was available. Also was never offered drinks either by any staff yet I noticed many people were getting the free drinks from associates. Mind you I was already a confirmed buyer and we closed the sale to have the boots branded at the counter. Will not be going back in the future. If you want quality boots for a good price and people that will actually acknowledge/help you go to boot barn instead. read more

Just cause you wear boots don't make you an expert. Saw online and went in to see for myself because I wanted to see working boots. I asked if they had steel tie and they said yes and I was showed boots that weren't. Acted all confused at me like I made the mistake, cause they don't have them and said they are similar which is not true. Boot Barn over in Kearney is cheaper and knows their boots and what is what. read more

My first time in one of these Tacoma stores and it literally blew my mind. These boots were fantastic and the leathers they use are incredible. Be sure to bring your pocket book. read more

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Everything about the store and experience was 10/10! All the members of the staff were welcoming, helpful and friendly! Bought a pair of boots that were on sale, but I'll definitely be back in the future for more - even if full price. Definitely worth it for the quality! read more

Tecovas - Accessories Near Me - San Diego, California

I made the mistake of buying boots here. It started with having to wait months for the boots to come into stock. I was able to track down two pairs in Texas. I was told one pair was a display and I told the girl I did NOT want the display boots. Then when I tried to pay for them over the phone, the girl told me my promo code wasn't working. So I tried it online on their website and it worked on a more expensive pair of boots. I sent the girl a screenshot of the boots and proof the code worked. I had to speak to the manager to get them to honor their own promo code. She lied to me to try to get me to pay more and it did not work. Yesterday my boots arrived at the store. One boot was faded some from light exposure and had small marks from handling. It was the display boots obviously. They tried to pass it off anyway and lied to me again. Here's the kicker. There was a man in the store buying the exact same boots, and guess what, they didn't show me the boots. Why? Because they were the good pair that was supposed to be for me. I wanted boots so I did take them with a grain of salt. I am pretty pissed off that a company would do business like that. I am a disabled man with an incurable deadly disease and I don't know how long I have to live. I also work for the NAVY. These people tried very hard more than once to take advantage of me and they did. DO NOT BUY FROM THIS COMPANY. If you are military, avoid this place. Go to a better store and get what you pay for and are told your getting. I just want to be sure this doesn't happen to you. These people are the scum of the earth. read more

Great customer service and friendly staff. The boots are classic designs and getting your purchases branded for free was a very nice perk. read more

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Service was horrible. People often rave about the in-store Tecovas experience and how great their customer service is, but this was anything but that. The workers were rude and not attentive at all. It started out great, we walked in, they offered us drinks and then it took a turn and sat for about 20 minutes before anyone even approached us to ask if we needed any help getting sizes to try on. It was a rainy weekday at about 6pm, with very little people in the store, so it was not a situation of being understaffed and overworked. When a worker finally came over, she opened with, "So what are we doing here?" in a rude, unenthusiastic tone. From there, it only got worse. She wasn't attentive. I asked for two different sizes of boots in two different styles, which she brought to me but after that she disappeared. She did not check back in and I had decided I wanted to try one of those styles in a size up. I then had to wait about another 20 minutes just to even try to flag her down, which eventually I gave up and went to a different employee because she was nowhere to be found. After the second employee brought me the size I needed, the original employee suddenly reappeared and gave us attitude, acting like we were trying on boots just for fun rather than seriously considering a purchase. It honestly felt like a "Pretty Woman" moment. I already own boots from another company, so I was genuinely in the market to branch out and try Tecovas. But after this experience, I'll be purchasing from Boot Barn. It was extremely disappointing and completely turned me off from buying here. I actually went to Boot Barn the next evening and had a great experience. What's interesting is that this specific location seems to be the issue. I've been to the San Juan Capistrano Tecovas store, and their employees are enthusiastic, helpful, and genuinely kind. This was the complete opposite. The Friars Road location's employees were unhelpful and clearly didn't care. read more

Tecovas is awesome! High quality products and PHENOMENAL service sets it apart!!!! You walk in and you feel like you're customer #1. I ordered the wrong size boot and they made an exchange a breeze- searching their nationwide inventory before finding it for me at a store in Texas. If you're looking for Western clothes this is the spot! read more

Jacob branded our boots and was amazing! They look perfect, he was so precise and super helpful. Will definitely be back.

I came into this Tecovas location to look for my first pair of Western boots. I've never owned a pair before, so I was browsing and asking questions. I asked if a specific boot came in a women's size, not realizing that style wasn't made for women. Instead of kindly explaining that and then offering similar women's options, the associate laughed and responded in a condescending way, which made me feel embarrassed and talked down to. It wasn't until she noticed I was irritated and ready to leave that she offered alternatives. I wasn't upset that the boot didn't come in my size -- I was upset by how the situation was handled. I hope the next person who comes in with little experience doesn't have to deal with an interaction like this. read more

First time coming into Tecovas and I couldn't say better things about this place ! Misael attended us and was very patient and kind. He was very informative and he also did a branding for a cowboy hat that came out amazing ! 10/10 recommend read more

Tecovas - Added Branding on a cowboy hat - Accessories Near Me - San Diego, California

Just left the store. You would think if a company was trying to sell a premium brand. They would at least give you some service. There was 3 associates at the counter, 1 helping someone and 1 walking around. Not a soul acknowledged me. Do not waste your time in this store. read more

Came in for my husband's birthday present to find him a good pair of boots. We were immediately greeted & very well taken care of by everyone in the store. Jacob was the one who assisted us & he was great! We sat down & enjoyed some drinks while having casual conversation. Jacob was extremely accommodating with helping my husband try on 8 different pairs of boots until we found the perfect pair. We left happy & enjoyed our experience overall. Thank you Jacob & happy to have you permanently at the San Diego location! We will be back again soon. read more

They have great product. The boots are amazing. They're friendly staff and attention is great. read more

Tecovas - Amazing service. Very friendly staff. Great product. - Accessories Near Me - San Diego, California

Just wow! Top notch service!!! Andy, Andrew, Daylyn, X and Erica, you guys really set the bar high on customer service! From the moment we walked in we were greeted with smiling faces and everyone listed made sure we were well taken care of. Absolutely hands down the best shopping experience ever. VIP status! Tecova you surely know how to hire and your boots are nice too! read more

Tecovas - Tecovas - Accessories Near Me - San Diego, California

I came in on Monday and was very excited about seeing this new Western Shop as I had seen it advertised on TV about a week ago. When I walked in I and was immediately greeted by the smiling face of the General Manager Andrew. The first thing he said to me was how much he liked my outfit . I really appreciated that. He let me know that they'd been open for the last two and a half weeks and on the weekends the bar was going to be open he had just received his license. If you are wondering what they are going to be serving you will have to come in. ; ) I let him know that I had really been looking forward to coming in here and was it okay to take some photos of his new store. He was very excited about that. One of the first things I noticed when I walked in was the richness if the smell of the leather. I love that smell! Andrew introduced me to Jacob who was very willing to pose with me and against the fabulous mural behind the bar. I was offered a sparkling water drink which really quenched my thirst it being another hot day again. The clothes are very well made and the boots are beautiful with amazing colors to choose from. They are made in a small town in Mexico. You are fitted for them, of course. For more information, come on in y'all. read more

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it was a very nice and when I walked in, they offered me a soda of my choice and I got a Dr Pepper and when I did, they gave me a nice cold Dr Pepper with a nice cover on it and they were very nice and very helpful will come again read more

Walked by and the store looked very interesting and well designed so I stopped in, def nailed the Texas vibe everything felt organic and natural and upscale. There superb customer customer service, a wide selection of boots shoes and hats, and I purchased a fragrance they had just got in and I'm very happy with it, everything was high quality and the other folks in there seemed to be enjoying themselves too. I'll be back for some more fragrances for sure. read more

We were in a few times over Black Friday weekend and I have never had a better shopping experience! One of the highlights of our trip. The staff by far went over and beyond no matter how busy it was. Thanks X!! We shopped, had items branded and they stretched my husbands boot for the perfect fit!! Thank you for such a great experience! read more

I love a shop with great customer service. The employees were attentive to my family and very friendly. There were many styles of boots for both men and women. From what I've read, the leather is sourced from Leon, Mexico. The shop's aroma of leather is a sure sign of authenticity. Be prepared to pay a pretty penny but you get what you pay for. Because of the service and quality, my husband did leave with a pair of boots in hand. Can't wait to come back to get mine! read more

I called to order a pair of boots that were sold out online and I spoke to Andrew. He was amazing! Not only was he super knowledgeable about the product, he also helped me ship the item directly to my home. I truly appreciate this white glove service. It really made my day and the process was so easy! Again thank you Andrew for being so kind! I am so excited to wear my new Tecovas! read more

Went in to exchange my boots and it was so seamless! Amazing customer service even at 8pm! Love my new boots and the awesome experience!!! 10/10 read more

I am so glad their in town. The only boot I'll ever wear for the rest of my life. They treat you like family. Muhammed was great. Love that they offer the nice cold drinks and also the branding and boots as well. I am so glad their in town and can't wait to buy stuff here now instead of online. read more

the products are somewhat decent but if your gonna spend money on a product you as the customer should expect the company to act in a professional manner and honor company policies, the company offers a resole program and it's about a 4-6 week process but yet if you walk into the store every employee will tell you it's final sale and that they do not have a resole program and that you have to pay a 150$ fee to get your boots redone, I only found all of this out after they decided to replace my boots all together but the manager of the store at fashion valley at the time which is a older blonde girl told me this is final sale and they do not offer any program, and then on the phone call I recently got off of she started falsely accusing Me of being aggressive and disrespecting her when I literally was asking her yes or no questions, she basically got caught red handed and knew her and her employees have been lying about the resole program and I am just suspicious to how much money they have made off of people this year alone just for everyone to not understand the company is actually very proud of their product and that this local store branch is false advertising which is an extremely big legal issue stating that the company doesn't have said policy when it does read more