Our first stop in our journey to find a new pair of shoes was ironically Journey's. It wasn't my first choice, but I was along for the ride. Once upon a time I used to work for one of these establishments, but that was decades ago, freshly out of college and miles away. I knew what to expect when I entered here and I knew exactly what to look for, at least for myself. While my friends were over looking at the women's section I went about and searched what was available for me. I really wasn't seeing much that caught my eye, but what I did, was mostly the clearance items. Which translates into that it might be the only shoe left in that selection. Honestly, each shoe I took to the associate they only had a few sizes left. I knew they weren't lying about that having worked in one. When you have a shoe on clearance you only have a few sizes left of it and you kind of come to know that size until it is gone. But man, that was always the case. I didn't see anything else that caught my eye and my friends were done looking as well. At that point we thanked the associates that helped us and moved onto the next store. read more

Very friendly and fast service. Great assortment of cool sneakers in various brands and colors. The store tends to get overwhelming because it is always full of people. I always find nice shoes there so never leave empty handed. read more

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Worst customer service! The manager doesn't know anything and does not help at all. Has an attitude and does not want to help.

Very disappointed in the service I experienced here with my nieces today. My niece wanted to try on a pair of hightop sneakers and the service attendant suggested she try the shoes on with longer sock. They brought us a pair that was in the package. We did as suggested, but we thought it was strange that we were brought a product for sale to use. Why were we not brought nylons socks or an offered substitute? After we requested to put the shoes on hold, we were informed that we'd have to but the socks because they'd been opened. And that if we didn't purchase them that security would be called on us. There was never an intention in buying those socks. We were all under the impression that they were simply for trying on. It seems as though "company policy" needs to be more clearly communicated to customers. Because we were told that it was company policy for us to buy these socks after they were opened. We were being guilted by the manger to buy them and threatened that they'd call security on us. Please educate your staff on how to properly upsell to your guests, without making them feel bad for trying on socks. We will not be purchasing for this company ever and highly suggest you think twice before buying from here unless you wanted to be treated like a criminal. Can I give a zero star review? read more

During my Cali visit, I decided to stop by the Journeys store located in the Fashion Valley mall. We were instantly greeted, so they were already good in my book. Sam R. was very courteous, and was there to answer any questions. She helped me find a pair of brown boots (on sale ) that I needed shipped to my "home" state. Sam R. located a store, found my size, and they are now on the way! Thanks for all the help Sam R! read more

Service to get a size for a shoes was hectic but I don't blame them it was packed when I went but the employee Anya was so sweet I went in for a pair of Uggs and I was indecisive of which color I should get and she helped me out a lot this girl needs a raise ! Best customer service from her read more

Sorchia was very helpful. Showed me other shoe/sandal options! Great customer service! Great attitude. Thanks sorchia!!!

Who would have thought you would find top quality customer service at a shoe store... not me! Let me tell you Joseph took the cake, he came up to me very approachable when I was in need. He asked the right questions and provided the perfect product. Keep this guy because if you don't I'm going to hire him! Five stars! read more

I walked into Journeys at the Fashion Valley Mall last week immediately greeted and helped to find the shoe I ended up buying. The employees name who helped me was Dyna I believe. She was a great help in finding sizes and ones of good value for my budget. read more

I seem to be having trouble with Yelp today. It's extra posting. Sorry about that. Anyway, first time in this store, what a great selection of tennis shoes, sandals and boots. Oh, and they do have clothing to. Adrian staff member was very polite and helpful. That's always appreciated. I found a pair of cute. Roxy tennis shoes. Can't wait to wear them ! Oh, yes, excellent prices really surprised considering it's Fashion Valley Mall. read more

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The staff showed KINDNESS. What a differentiator! My sales person was friendly and cordial, and gave me rapid service. While she was grabbing my pair of boots from the back, the staff behind the counter cheerfully asked me asked if they could be of service to me as well. Such a feel good experience from this staff! My sales person anticipated sizing differences Doc Martens are notorious for, and brought 2 alternates when she returned from the stock room. I found her professional and courteous! She gave great service and defined perfectly "5 "service. As a side note: The store was very clean and well stocked. Everything looked appealing and there was plenty of room for safe distancing. Staff wore masks and kept surfaces clean. 2nd side note: I had just come from the boot's name's sake store where no kindness nor professionalism or courtesy was shown by the store staff, least of all any welcoming. I retreated from that store with gross disappointment, and I found Journeys. Journeys Fashion Valley just won a new loyal customer in me! Please keep up your kindness and valuable attention to service Journeys, well done! read more

I came in to complete a return and I was assisted by the wonderful Sam R. I explained to her that I had made this purchase a few days before but that I was told I would receive an email receipt but I never did and I had not received anything in my email nor did I receive a printed copy. Sam R. Kindly explained store policy requiring receipt for return and provided customer service phone number. While I was in the phone with customer service Sam R. Kept diligently searching for a receipt to be able to help me with my return. In the end, customer service stated they were unable to help me but Sam R was able to find the receipt and successfully completed my return. I was very impressed with her customer service and her willingness to go the extra mile to resolve this issue and she completely made my day. She provided better customer service than customer service! read more

They were very friendly & fast when getting what I had asked for. If they didn't have my size in something the associate helping would bring out other options which was very helpful. I will be back . read more

Journeys - Shoe Stores Near Me - San Diego, California

FOR Journey Store at Westfield UTC Mall Went to buy 3 pair of shoes for my kids and the person who helped during purchase and return was the same. This guy was so rude to me, I'm not sure if that was a special treatment for me or if he is the same way with all customers. I LOVE this store but I won't be shopping there again as long as he works there. Wish his name was on the receipt so I could write a formal complaint. read more

Good experience overall! Went in to get sized for some docs and the associate was so knowledgeable and kind. She had multiple doc marten shoes and knew exactly what to look for. The only thing is it felt too much like a sale and I just wanted to be sized. read more

I came here looking for a pair of Vans for my husband for Christmas and left empty handed knowing that I would have to order online. I normally shop online but I wanted to see the designs in person but after coming here, I know taking a chance online is worth it over coming into the store. The store is very, very small so if it is busy, there is not a lot of space. This is the holiday season, so now it is always busy and will always be tight. I was able to find a few pairs of Vans that I really liked and there was no shortage of staff so I was able to ask for them in my husbands size. The store didn't have his size so they brought a different size out...? I am so confused by this practice. You can't just change your shoe size. No one wants to wear smaller or larger shoes, it just doesn't work like that. You have to have shoes in your size. I asked the staff member if they had the shoes I picked out at any other location and the closest was in Riverside. He was all ready to start calling to reserve the shoes for me and seemed shocked that I refused to drive to Riverside to pick up a pair of shoes for my husband for Christmas. These are shoes for a 30 year old man who didn't ask for them, I just wanted to gift them to him. They are not the hottest item of the year, again, they are just a pair of shoes. I am shocked that he was shocked that I wouldn't want to drive all the way to Riverside for them... because apparently I just have all the free time in the world to go.... No thanks. I left with no shoes and a feeling of confusion and I have not been back. If I am at this mall, I am not against walking in and seeing what they have but in the future, if I know I want a pair of shoes, I will just look online. I did end up getting my husband a new pair of Vans but I ordered them online through a different company. read more

I came into the store today inquiring about a pair of Dr. Martins I had been thinking of investing in. When I couldn't find them and obviously looked as if I was searching for something a young man asked what I was looking for. I described the pair and let him know I didn't see them. He corrected me and told me I was looking for the oxfords. Great! Exactly what I wanted. He then said "let me guess, you saw them on tumblr.", looked at his fellow sales associate and they snickered to each other. As someone who is in retail management I would never want my employee to make a customer feel in the manner that they made me feel. I literally felt like I was being made fun of. Their job is to sell me something, the right thing to do would have simply been to inform me that they are out of season but perhaps I might like another similar pair instead. Unfortunately, I will not be spending my money with this establishment in the future. And hope that for their sake their customer service and professionalism improve. read more

You don't have good staff, Journeys at fashion valley! I say they should fire their employees and hire new ones that work for their money. All 3 of their employees did not pay any attention to anyone trying to get a size on Sunday night. They remained by the register counter talking to some friend dude, I took my business to the "lady foot locker" just two stores away. read more

I went in to shop for some Doctor Marten boots that I needed for a special occasion. As soon as I walked in it was very unpleasant experience. The person working was very rude and unprofessional using profanity and he had his AIR PODS on during store hours... to me that was very disrespectful! On top of all that he wasn't really being helpful I had to continuously approach him for help he clearly needs some more customer service training. I was able to get his name ANTHONY. I ended up just leaving and purchasing my shoes at another lo location, yes I would much rather drive somewhere else from how rude he was. Never returning to this location. read more

Your typical skater/surfer shoe shop. I come in here when i need to replace my flip flops. They offer a large variety and stuff actually goes on sale! I just bought another pair of reefs for 6.99! They also carry rainbow. read more

I just came in for one pair of a particular style of vans. It was super busy but they had plenty of staff, I was never left just standing there. The girl helping me came back with the vans I wanted and 2 different pairs and also a pair of socks in case I wanted to buy them. I only bought the ones I wanted, I will be going back for one of the other pairs she had brought out. I think her name is Ruby and I respect her little hustle, that's the way it should be done. A++ read more

I came in a short while ago and got a few pairs of shoes for my mom, sister, and brother for some upcoming birthdays; two pairs of birks and some vans. All the staffers were pretty nice and the girl helping me out was the sweetest and super helpful in helping determine the best sizes and styles of shoes for my family and their lifestyles. Shoutout to Jessica with the straight dark hair! My family LOVES their gifts. read more

Just spoke to a gentleman at the journeys in fashion valley January 8, 2022. I called to ask questions about a rtn. He went above and beyond assisting me. Thanks so much. read more

My time at Journeys was amazing! The employees were very attentive and help me find everything I needed and even helped me find socks and protectant a perfect for my shoes!! Will definitely be visiting this journeys again. read more

This Corporation has an unfavorable return policy.The clerk at the store ordered the wrong boots for me. This happened to me on the 27 Nov 2015, my wife bought a pair of the 1460 Doc Martens, I realized they were not leather (Store #371). As soon as I made it home from work that day, I told her these were not leather boots. We promptly took them back to exchange for a pair of leather boots. Empl# 420647, tried to convince me the Vegan Leather was real leather. I just told him to order me a pair of 1460 Cherry Doc Martens Leather. The return at this point seemed smooth but to my surprise on 10 Jan 2016, the day our family could gather and celebrate Christmas, we discovered the boots that had been ordered by the clerk were the completely wrong boots (R15265601). We followed the return instructions. Returned the incorrect product to Journeys Inc. The RETURN instructions were followed. The boots were sent via UPS Ground (Track#1Z V52 2E3 06 2605 1968) on 11 Jan 2016. The instructions said the product could not be returned to the store and I would receive a credit to my card once received and processesed. RYAN at the Dock in Lebanon, TN received the boots on 15 Jan 2015 @ 1059. I was NEVER credited by Journeys Inc. $169.99....Still waiting patiently for my refund. On 12 Feb 2016, I called customer service on there packing list 1-888-324-6536. Tragically laughable, Journeys Inc prints they incorrect phone number on their packing lists (Picture Posted) I hunted down the CORRECT number somewhere in the internet. Spoke to a Journeys Inc operator I explained that I did NOT receive a refund, I gave her all the info. She told me I would be contacted in a couple of business days. Still waiting patiently. Customer Ref 080371347520151127 Warehouse Ref 3010113 read more

I came here today in search of some Doc Martens and they have the largest selection I've seen yet! That was a relief because it was the fourth store I'd gone to all day. The staff was pretty much awesome! There were two guys in particular who were very accommodating. The long haired fella was super welcoming and easy going. The other handsome fella even went through the trouble of switching out the laces from a display boot with the boots I was purchasing. I guess you could say I was pleasantly surprised. Another plus was that the staff was very knowledgeable about this particular brand. The information I got was very helpful. I typically am not a crowd person, so I avoid shopping malls at all costs! My experience today at Journey's was not only a success but somewhat enjoyable. The staff represented the definition of good costumer service! read more

I can't give this store anything more than one star, and that's being nice! I attempted to find a size 9 in SIX different styles, and they had none! I actually got to the point of asking if they carried size nine. Everyone in the store acts like they are going out of their way to help you, and it was more than slightly annoying, they clearly hate their jobs here. I guess they have enough traffic not not care about helping the customer for a sale because they were the least helpful i've encountered in a long time. read more

Another reason not to shop at stores anymore. We ordered shoes online and called a manager to see if we could return them. When we got there the manger and employee would not . Poor customer service and return policies was a reason why I Amazon continues to be our favorite read more

Wow what can I say , I walked in and I was greeted by an employee with a bright smile which made me feel appreciated, I was helped quickly and in a professional manner. I will be definitely coming back to this journeys. I also liked how they brought out socks to me and other things which I appreciated it as a customer. read more

Went into journeys yesterday with my boyfriend and dropped 200 on shoes. Today I tried returning their house brand doc martens and got an ear full of about their return policy (don't know if I ever got a receipt at check out and return policy is no return without receipt). I called the store nearest my work to return they said it would be best to go back to store where the shoes were purchased because they could look up the transaction id. Well here I am and at first the young male manager evokes the "well that's their store and this is mine" line then furthers his point by saying "well if you came yesterday I could look up transaction id (and break your coveted policy?!?!) but I can't today sooo...". I ended up calling the corporate number and was able to return my shoes through their office. Just frustrating, that's all. I think journey's return policy is a little dated. Just saying! read more

I bought a pair of shoes here and they were a little tight on my feet but I still bought them. I wore them in the house for less than an hour and my feet started to hurt so I put them back in the box. I went to the store today and asked if I could return them. The tall male who was working sighed and said "I guess." First of all, if you don't want to work there quit. Second, that is a horrible way to greet your customers. He opened the box and grabbed one shoe and barely looked at them and said "They're worn" and drops the shoe in the box and looks at me, shrugs, and walks away. By far the worst customer service I've ever experienced. Buy your shoes somewhere else and save the haste of horrible customer service. read more

This Shoe Store is a great place for teenagers to shop. They sell current trend-casual fashions. Pricing is resonable and you can also pick-up gift cards for your favorite teenagers. read more

I don't frequent shoe stores.... well, ever. When we attempted to purchase shoes for my kid, we found that none of the employees were particularly interested in helping customers. Without going in to great detail, it was awkward and kind of an uncomfortable atmosphere. I'm sure it's not always this way, and I'll keep an open mind if for some reason I bring myself to go back. read more

Update your correct open time so people don't waste their time going to a store with their doors locked. Let's not be lazy

I tried calling through my relay service because I'm deaf to store #1165 on 12/07/2012 at 1130 AM, At first Ray picked up and said he's helping with a customer with a rude tone and hung up on me, then I tried calling again and this time Jesse answered and said Is that it then I got hung up again. What kind of customer service is this from Journey's staffs? I'm so upset about all this and will advise my family and friends not to buy from this store and will file complaints . All I was trying to find out was if they stock Heely's skates shoes for my 3 boys so I can get them for Christmas. Now I have to tell my boys that they are not getting them because of rude and disrespectful staffs like Ray and Jesse. read more

i NEED to know who the girl that helped me today was! got high top converse, tommy chanclas and some colored slip on vans.. she was super dope! literally running to help us. she was so nice to us and she needs to be recognized for her hard work! she was amazing, let her know for me! read more

I would not step foot in this Journeys ever again. They have the worst customer service and they were very unprofessional and disrespectful. I wanted to see if they have a kid's size shoe available because I have small feet and the girl that was working said that they wouldn't have a kid's size that would fit me. Okay, let me try the adult size then since you seem to know my feet better than I do. I grabbed one of the shoes on display and another guy came and said, "Don't try on the display, that's gross! Come on now!" when I was just holding the shoe in my hand and looking at the interior of the shoe. Awesome, accuse your customers of doing something that they weren't even doing. He then proceeded to tell the girl that was helping me to "handle your customer" like I was a dog, slave, or a small child. She then smirked and said, "Oh, I'll handle her all right" like she was going to bend me over and do me in front of the store. Maybe we should have a threesome with all the shoes too. UNPROFESSIONAL, DISRESPECTFUL, AND RUDE. If you hate your job, I suggest you find another one instead of displaying your dissatisfaction on your face and harassing your customers. JOURNEYS, you need to do a better job hiring your employees and not pick unqualified and incompetent people just to fill the position. Maaybe that's why your store is always empty when I pass by. read more

This is the only Journey's I'll ever return to! I've had horrible experiences with other retail stores because they didn't carry the style or the size I'm looking for, I decided to go to the Journey's at Fashion Valley because I was shopping for my family and I just have to say, every single one of the employees were helpful, when I asked the employees for a certain shoe, not only do they bring it out but also different shoes this helped me shop for my son and daughter! And although they did not have my particular size in stock they were able to order it and ship it to my place for free! Needless to say I am one very happy customer read more

The worst customer service ever!!!!!!!!! The cashier ( long hair guy) was super rude ...i dind't finish my purchase and bought my son shoes in another store read more

Hiram is the worst person ever, in customer service. If the world had the worst person in customer service, it would be Hiram, with the exception of multiplying that a 1,455,736,012,010 times. This guy refused to do a refund because in his "opinion", the RIGHT SHOE has been "worn". He made us look like fools, in front of 6 other people in the store. He vehemently stated that he cannot and will not offer a refund. Now, keep in mind that Hiram totally disregarded the LEFT SHOE, because he had tunnel vision on the "scuffs" of the right shoe. Ask yourselves, why on earth would I only wear one shoe, and return to the store in an attempt to get a refund? You see, Hiram even offered an exchange, but if the shoes were -really- worn, an exchange also goes against "company policy". So, ladies and gentlemen, here we have a customer service representative, with a faulty logic and perhaps even a set of faulty eyes. Here are the facts: 1. The shoes were unworn 2. The shoes were the last pair, hence, the left shoe was a floor model 3. The shoe material was "waxed suede", which means it is easily scuffed 4. The shoes sat at home in its box for almost 2 weeks 5. The shoes were brought back to this store, with the receipt It gets worse. Really. Now, since Hiram and Co refused to issue a refund, we told him that we weren't leaving until we get our money back. At this point, Hiram threatened to call mall securrrrrity if we refused to leave, and have us escorted off the premises. In the end, thanks to a reviewer here, I contacted corporate at 800-423-6052, and explained our situation. The issue was resolved within a week, with help from John B., who is the district manager. The DM instructed us to return the shoes in-store, which we happily obliged to. Upon the process of returning the item, HIRAM uttured these exact words: "Sorry. I was just following company policy..." COOL F#*€$&G STORY, BRO. Instead of owning up to his mistakes, he had to have the last word. We responded with "OK, BYE...". Avoid this location at ALL COST. This store has two of the most incompetent, and unprofessional workers in San Diego. If you end up doing business here, I suggest you keep the aforementioned corporate number handy. Good luck to any poor soul that considers doing business with this location! read more