High quality materials and intentional offerings at this ordinary shoe store. I was greeted by the staff who helped me try on a couple pairs until I found the right fit. read more

Great selection. Helpful staff. Most impressive was the way the manager, Hailey, handled an issue with a Birkenstock shoe for us. She is wonderful! read more

Incase the business owner or whoever needs to re-evaluate anything: i arrived 10mins before closing, and the Closed Sign was already up, was hoping to pick up 2 pairs but I guess workers wanted to close early and not make any sales. read more

Sole Concepts - Shoe Stores Near Me - San Diego, California

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Walked in, and Hailey was such a pleasure to be greeted by! She was very welcoming and recognized me from the phone call where I called to see if they had our shoes in stock. I was able to ask for her expertise on sizing and really appreciated her insight as I struggled to choose between a few sizes . She also went above and beyond adding an extra hole to make the pair my dad got a little more snug. As we were checking out, she was even sweet enough to coat our shoes with the water repellent spray to keep our shoes looking extra clean . Overall so pleased with her customer service and knowledge of our new Birkenstocks Highly recommend !! @neeks93 on insta! read more

Sole Concepts - Shoe Stores Near Me - San Diego, California

First of all great store. Staff was so helpful. Jesse and Haily were able to assist 4 of us at one time in addition to several other customers. So much selection! I bought a super cute pair of Birkenstocks and they shipped it to my house for free because my friends and I are visiting from out of town and to not fit one more thing into our bags. I highly recommend ! read more

I had the most incredible service at Soul Concepts and they have an incredible selection of many different eat types of sandals, tennis shoes, and Birkenstocks. I would highly recommend this business. read more

I feel bad for interrupting the girl from sitting on her butt at the computer. Completely empty store and was not helped at all. I was trying to buy a few pairs of running shoes, oh well I'll take my money elsewhere. read more

We LOVE THIS SHOE STORE!!! We enjoy shopping after happy hour! We call it the. drunk shoe store! Thanks for being awesome! Jesse is our favorite~so knowledgeable and helpful! read more

We loved the shoes, backpacks, purses and boots at the Uggs and Birkenstocks store at the GASLAMP San Diego store! Jesse and Hailey were sweet, super helpful and ​very patient. I love my new backpack Cathy read more

We have been coming to this store for years and love the variety and selection! The service is amazing and they go above and beyond!

Best Customer Service. Thank you Rigo for going above and beyond. Placed an to be shipped to Chicago and it's being shipped today. Received tracking information less than five minutes after ordering! read more

I stopped by on a whim while walking one morning. I had been getting online ads for some cute Birkenstocks and thought I'd try to find them here. A young man helped me but I had to go and ask him for help despite being the only person in the store. He was talking to a woman behind the counter and it wasn't such a big deal at that moment. Most of the styles that I showed him on my phone were not available in the store. Lately, I am between sizes 38 and 39 in Birkenstocks, depending on the style. This was another reason to come into a store rather than order online. The young man brought me a few boxes of shoes and then excused himself implying he had something to do. I tried in the shoes, and continued to look around waiting for him to come back. He never did and I realized he had gone back to socializing behind the counter. I was planning to buy a few pairs of shoes and ask about ordering what they didn't carry in stock. One or two people came in while I was there but otherwise I was the only person there and I was planning to spend money. I left without so much as a thanks for stopping in. Instead, I purchased four pairs of shoes online. I did have to return one pair for a different size but frankly, that experience was much friendlier and convenient than coming into this store and being ignored. I try to support local businesses but if they can't be bothered, well, neither can I. read more

This review is in regards to a phone experience with an employee named Jesse (At least that's the name he gave me) 10/16/24 at 2:45 pm. He was completely rude and has the absolute worst phone etiquette of any person I've ever come across representing a business. The ownership should be ashamed. Thoroughly upset enough to take the time to write this. Wholly unprofessional so that says enough to question other aspects of their operation and quality of product. I will never do business with them on that alone. Too many other options in SD. read more

Super fast service , wonderfully selection or berkies but I liked the ones of course that where a little more on the pricey side over all great place to visit and grab a pair of summer Jesus joggers read more

My friends and I were in San Diego for a convention and stopped by today. All of us bought our favorite shoes and /or backpacks. Jesse and Hailey were so patient and helped us find just the right sizes and colors. I'm a hard to fit 5.5 women's size and I was able to find the perfect sandals for my next trip. Easy to give this shop 5 stars!! read more

Such a warm and friendly staff!! I was looking for Hoka's and Birkenstocks. Stumbled across Sole Concepts and they carried both! Abbey was so helpful when we called to do an inventory stock. When we arrived, she was warm and friendly. Abbey was working the register when I started browsing the Hoka's. Christian offered his assistance and he was informative and sold me on the Hoka Bondi's. He had a pleasant demeanor and was also friendly. We ended up purchasing a pair of Birkenstocks and a pair of Hoka's. Jessie struck up a conversation with us as well and he was great! He shared information regarding their membership and we were able to earn points for our two purchases. Prices were comparable to what we have seen elsewhere, the customer service sold us and we'll definitely be back! read more

Update! They've moved to 440 5th Ave. A bigger store and shoe collection. I've praised Jessie before and still a , now I need to add employees REBECCA & CISCO, customer satisfaction all around!! Thank you, again ! read more

Stop here for shoes! Jesse and Diana were so helpful today when I came in looking for ankle boots as walking shoes! Jesse listened to what I needed and suggested a stack of stylish comfortable boots. They are a family owned business and really know their brands. The selection was fantastic because I have been looking online and thought I knew what l wanted. Jesse and Diana took so much time with me and we're so friendly and professional that I would give them 10 stars if I could. I did find a perfect boot and I'll probably buy the Second runner up on their website. For great selection and customer service, look no further! read more

Great selection and wonderful young ladies working! Fun and helpful. Many discounts looking to buy more shoes soon.

Wow!!! Service over and above! I found & bought the pair of Birkenstocks on our grandson's list over the phone intending to pick them up the next day. When I called to say I couldn't pick up when I had planned, Jesse checked where I was coming from, then said he would be in my area the next evening that he could deliver the shoes if I wanted! We arrange a time and place to meet. Jesse was so thoughtful and nice! Taking that extra step was amazing. Thanks Jesse and Sole Concepts read more

Me and my family were looking through gaslamp and we came across the store and there were two members Jessie and Diana who are marvelous. They went above and beyond to meet our needs and gave us such a wonderful experience. Thank you Birkenstock of San Diego! read more

My husband and I came here to look at Birkenstocks & Hokas. Jesse and another associate were so helpful. Even though a trickle of customers came in, they were still attentive and made sure we were taken care of. They also didn't have our sizes/colors but can be ordered and shipped to your house for FREE. Jesse if you're reading this, we're the couple from LB. We LOVE your customer service!!! You are so attentive, you gave us more than shoe recommendations lol we can't wait to enjoy the food+bar recs from a local tonight! Thanks for the good vibes Sole Concepts. read more

Excellent and personalized service! Fantastic selection at a great value compared to other stores/sites. Easy downtown access, too!

We visit this store every year on our trip to SD. The bonus to going there and not just buying online is that you can try on the shoe. This year during our visit we had one very positive experience with the tall worker with redish hair. He was super helpful and curteous. We purchased 4 pairs of shoes. The next day we went back to get another two pairs. The clerk who I think was the owner/manager was there and he was so rude. We asked if there was another pair of shoes that was not the display and he was overall annoyed at our question. We probably won't shop here again just because of him. Yucky... read more

Jesse provided my mom and me the best service! He was extremely helpful and kind! I would definitely come back. Thanks!!!

I came in looking for a really specific pair of shoes towards closing (some unique color Birkenstocks) and Jesse, the service rep was extremely kind, helpful and went above and beyond making sure I had what I needed and did whatever he could to make my experience the best possible. I was really pleased as this is what good customer service is all about. He even stayed late to check to see if there were other options available for me and made a small modification to the shoe I wanted to make sure it fit properly for me at no charge, wow! He was super down to earth and I left a super happy customer. I would definitely recommend going here for an awesome experience! Thanks for putting the extra effort as the warmth, friendliness and helpfulness went a long way! read more

Traveling through San Diego, I needed sandals, and found this shop here on Yelp. Great service and selection. Unexpectedly, they had exactly the brand, style, and size I wanted. A gem! read more

Great little shop! Amazing selection of shoes and super friendly staff! Loved our shopping experience there!

I wanted some Birkenstock sandals and didn't want to wait for them to be shipped. I stopped by sole concepts and got 2 pairs. As I was browsing, they kindly welcomed me and let me browse. Soon the employee came to check on me. Once I told her what I wanted, she was able to bring it to me with 2 different options. I was then given some space to try it out and think about it, I honestly thought it was the best shopping experience. I loved it and recommended it to my friends. I hope to come back soon read more

Had a great experience. Jesse and Rebecca were awesome. I went in looking for a pair of birkenstocks. Got those and a Hoka sneaker. My friend bought 3 pairs of shoes. Large selection of comfortable, stylish shoes read more

Love this place! Everybody was so helpful. Jesse really went above and beyond to help me get the Birkenstocks I wanted. He helped me deliberate on the right size and fit and color and everything. He gave me all the info I needed to help me make my decision. He even called another store to help deliver a nicer looking pair. He was just so accommodating. And Becca really made the effort to clean and spray and do all that good stuff on the pair I bought, so it was ready for my wearing pleasure Very happy customer! Since they have such a wide selection too, I'll probably go back and buy another pair. read more

They were supposed to be open today at 10:00. I paid for parking and waited for 30 minutes and no one showed up. There were several other people who had paid for parking and no one was there! What a waste of time! read more

We were in San Diego for vacation and we stopped in Sole Concepts just to look around and ended up buying a pair of Birkenstocks- the staff (Jesse and Rebecca) were so friendly and helpful- they took time to write down a bunch of great restaurants to try- read more

Shout out to Alexis! My boy was in need of some new kicks and she helped him pick out something comfy and stylish.

I was visiting San Diego and having tremendous difficulty with all the walking d/t poor choice in shoes. I called Sale Concepts they were incredibly accommodating and eager to help. I spoke with Jessie, who was even willing to open the store early to solve my issue. I had a great experience. They understood the nature of the issue I was having, high arches, pins and needles and a wide foot. They fit me is several shoes that were cute and fit the bill (pun intended) HIghly recommend. Thank you PS also gave us great restaurant choices... Really happy to help those visiting and those that call SD home... #greatexperience read more

Love this store! Sole concepts has a great selection on brands that we love, however, I was having trouble finding a couple pairs of specific Birkenstock and both times Jesse was extremely knowledgeable and helpful. He went out of his way to find the colors and sizes that I needed. He makes shopping at this location that much better. Thanks Jesse! We will be back soon :) read more

Perfect place for purchasing Birks! Jessy was on point with his Birk knowledge. If you need Birks and you live in SD go here! 10 out of 10 would recommend! read more

The staff was phenomenal. Jessie educated us on how to maintain our Birks as we purchase new ones. He showed us products that protect our footwear and even assisted us with sizing. He was absolutely patient and engaging. Seriously, this place is awesome. Highly recommend. We came in and left with 2 pairs of Boston's and socks. read more

As a black couple my boyfriend and I did not feel welcomed one bit, we walked in and told the associate our sizes and right after a local walked in and received immediate service, the associate brought the man his shoes right away before ours while we are patiently waiting for our shoes again because we walked in first, he then went back and fetched him another pair of shoes because the first pair looked worn, then finally grabbed our items, walked away and went back to being attentive to the local. Would step back in this store ever again. Customer service is awful when you aren't one of them from my experience. read more

I never find shoes or patient sales people. Or knowledgeable and understanding at least. I did here. Maryanne was amazing. Kind. Helpful. Not pushy and man does she know shoes and feet! I will be going back here and I don't even live in SD. Great shoe store. read more