Short story: not friendly to those with dietary restrictions, poor service, LIES, and food that doesn't taste good at all.
I wish this place was as good as we had hoped it would be.
Our party has dietary restrictions: some are vegetarian, some have an allergy to garlic and onion, some have other allergies to different vegetables. We'd been looking forward to eating here our entire trip to Miami and had called in advance to confirm that our dietary restrictions would be taken care of - they said yes in the morning.
When we got there, we were told that none of the dishes could be made without fish sauce/oyster sauce because the sauces were premade. I'd never heard this at a Thai restaurant before as most of the places I'd been to in the LA area and Philadelphia area were able to make food completely vegetarian. They were also unable to remove garlic and onions from their dishes for whatever reason. My friends were extremely disappointed in this and ended up ordering plain noodles and plain vegetables - a VERY sad meal. This definitely upset the entire table and 90% of the group ended up ordering food they did not enjoy AT ALL. We asked one of the servers about this since we'd never run into this problem before and the server essentially let us know that our restrictions could be taken care of, but the chefs did not want to. First of all, that's bullshit because if that was the case, that should be on the menu. I've been to plenty of places where they don't make ANY changes to the menu and that's fine - it's written all over the place. Second of all, we were TOLD that SAME day that they could accommodate us so whoever we spoke to did not give us the correct information or the person taking our order (the manager, apparently) didn't want to help us out. I want to know if it's true: Do they pre-make sauces? Are they REALLY not able to remove the fish sauce from their dishes? Do the chefs really just not want to make any changes to the menu?
I ordered the drunken noodles for myself, with tofu. I asked which vegetables came in the dish as some places keep it simple with onion and peppers, others add tomato, carrot, baby corn, etc. I was told that it was onion, peppers, and Thai basil so I went ahead and ordered it as is. When I got my drunken noodles, there were carrots on top, green beans and tomatoes in the dish - all of which I wouldn't have ordered in my noodles to begin with. I asked my server about this and her response was "vegetable drunken noodles come with vegetables" -- except I asked her THREE times what vegetables were in the dish since some people at the table are allergic to carrots and might have wanted to try my noodles. I was very frustrated by this. I had also asked for extra garlic in my dish - she said that they couldn't put extra garlic in the dish (how they can't throw in extra garlic while cooking my dish I don't know) but was told I could get some raw garlic on the side. When I got my drunken noodles I was VERY disappointed. They didn't taste at ALL like the drunken noodles I've gotten at any other Thai restaurant. For a place that "pre-makes sauces" and "can't make any changes" the food was pretty abysmal and we all left feeling like we had wasted our money on a meal that was not worth the hassle. I may not have had any authentic Thai food before but I've been to enough Thai places to know that this place is full of bullshit.
However frustrated we were with our server and the food, I will say that she was patient with our large party since so many of us were visibly frustrated with our food. Not redeeming enough though. read more