I noticed recently that you are processing a bit pale, I ate twice recently felt dissatisfied

Love the portion, prices but not quite OK with the service. They should be faster than this. So Slow.... But overall I love it here.

A co worker brought me here for some Chinese hot pot, and it was surprisingly good! Keep in mind that I've never had hot pot in my life. It is a pot of spicy soup with all the ingredients prepped for you and they serve it with a small flame beneath the pot to keep your soup hot. Genius. Good food and great service! read more

Where do I even start on how disappointed I am about this place? So I came here at night and waited for an hour and ten minutes. The workers are SOO slow when cleaning up the tables. They take their sweetass time when they know there are customers outside that have been waiting for more than an hour. So finally, I was next with a party of 3 and saw a table of 4 being cleaned up. I anticipated and was so excited, until they pushed the table along with a 2 seater table for a party of 6 (WHO WAS ON THE BOTTOM OF THE WAITING LIST). Furious, I told the workers, "You just pushed the tables together when I was next in line!" and ERIC, the worker, says, "oh..sorry, i know her and she is my colleague." WOWWWW, are you kidding me? We waited for more than an hour and the worker let some girl get in front of the line just because he knows her. She was all, "who's the man? got us in front of the line." -___-" so we waited for another half an hour. We sat there on the table for about 10 minutes, and I told the worker that we've been ready to order. Eric says, "oh, you didn't order yet?" wow, so if I never asked for service, he would of never came. Got our hot pots, and asked for water. Water never came until I asked for a second time. Water also tasted like sink when it came. For some reason, the green tea is usually good but it tasted like sink water as well. 2 stars because the hot pot was good, BUT THE SERVICE IS TERRIBLE!!!!!!!!!!!!!!!!!!!!! worker's do not give a crap about you. They are rude, mean, and inconsiderate. You will get treated like crap if you come here. read more

The food is so so. In America, you cannot expect to find same quality as in Taiwan. . However, the service is bad. We waited a long time outside, and they told us they have a table for 2. Since we are a party of 2 adults and a toddler who is not having a hot pot to himself, we decided to take a small table. Once we got in a more suitable table was cleared up and we requested to change seats. At that time we had only ordered our food and our table was empty too. They told us they cannot accommodate any changes after we sat down. It is their policy. And they kept on reminding us we made the decision ourselves to sit down at the small table. Then we heard the waiters talking among themselves about how we have decided to take the small table so it's our own problem. I have never been to a restaurant which you cannot change table when the table is available, and the request is made before any food was served. Then we requested to have our table combined with the small one next to us once it is freed up, and to our surprise, the waiter said no again. Because it is their policy again. So the 3 of us was left with a small table for 2, and the restaurant's position is that we said it is ok in the beginning, even if we change our mind, it's our own problem and it is our fault. Of course, it is their policy too, the safety and concerns of the customers are nothing to their policy I guess. If you read the bulletin posted outside the restaurant, you will see the many policies they have created for their customers (but not being able to change seat is not listed yet). You are not entering the restaurant as a guest, but as someone who is annoying them and no request will be answered with courtesy. read more

You have to wait outside.no matter how cold out there .I have been so many restaurants.Some of them are way smaller than this place .They are able to give customers some waiting area. read more

I'm always here for the food. I generally order the House Special Hot Pot because the stinky tofu appeals to my taste buds. Dipping the tofu in the Bean Curd, Chili Oil, Garlic-Soy sauce sauce, is absolutely delicious. I am always satisfied when I eat here, well... for the food that is. However, the service is a hit-or-miss. The servers are not fluent in english so you will have to speak clearly and loud for them to understand if you are not a chinese speaker. A majority of the time, you will have to flag them down for a refill of water or soup for your hot pot, or anything for that matter. They generally close at 11pm, but the kitchen closes at 10:30 pm, so make sure to order at least at 10:29 pm. The milk tea drinks are extremely sweet, and I always notice that powdery texture that's left within my mouth. I order the taro milk tea and it's really sweet, but it does taste good. I also ordered a oreo's milk tea drink and would say don't do it. It's extremely powdery. The regular tea's however are really good, and again, really sweet. The wait here will be from 15 mins - an hour. But do pay attention to the number that is right next to your name because the workers will, 99% of the time, not be able to pronounce your name. Even if it's a common name. Trust me. lol. Here for the food, not for the service. read more

received awful service at the monterey park location and thought to give this location a try. turns out, they're all the same!! staff consists of young idiots who don't understand good service. so what had happened was, they close at 12 and we arrived at 11:45 and they didnt let us in. that is 15 minutes before closing. i understand that there is a "last call" but if you close at 12 then i should be able to walk in and be seated before 12. hot & sweet chicken on huntington closes at 12 and i arrived at 11:52 and they were still welcoming and willing to take an order. in addition, they refused to give my cousin a refill on her tea even though she was willing to pay. what kinda nonsense???!!!?!?! never going back and that's that. read more

First of all, this is my first review. Anyways, so we got a table there for lunch along with our baby. The waitress that gave us the table said there were 4 of us (including the baby). There were clearly 5 people. Later on, we were put at the half-booth table right next to the sauce bar. So the four adults would sit on the longest sides of the table, and the baby would be sitting with her back facing the sauces. Another waiter named rex, came with a booster seat, requiring the baby to sit either between the 2 adults of the booth side, or the single chairs side. We thought it was totally fine to put the baby where she already was, for there was another way the soup pots could come. So the waiter with the booster seat furiously threw the seat behind the wall where the sauces were. So we decided, that this was our first time facing this attitude here, we would just leave. While the rest of my party leave, I just walk to the cashier to get a business card. The lady at the cashier called Rex over. Here's the funny part. He gets crazy all over me, starts cussing at me in Chinese like I'm not speaking English when I really am. He said I was speaking Cantonese to him and that he didn't understand Cantonese. He also said that they don't like us cantonese people here and gave me a dirty look. I was clearly speaking English to him, and clearly, Cantonese-speaking people are also chinese people. So poor old me just standing there just getting cussed at, believe this was the new year craze because he didn't get a vacation on new years eve. So t just walked out of the restaurant, and leave. Through my analysis of what happened, I was poorly treated here I was given overwhelmingly rude attitude I was treated with racisism Best of all, if you want to be treated like the shittiest piece of shit, come here during lunch. This is where you will see the stars of the show I experienced today. P.S. if the boss of Boiling Point reads this, I really love the food, it's just that you really have to choose your workers more wisely ) thanks for reading read more

I'm over due for this review. WHAT A DISAPPOINT !!! JUNE 29 2018 TUESDAY it was 1145 am. Myself and 3 friends (1 who is pregnant) we were seated at 12:05pm, a young man came to take our order, we are excited hungry and felt like forever. Another party of 3 people came in and were seated next to us, now it is 12:20, the party of 3 receive their tea and water before us. Another 10 min goes by we asked for water -nothing....the table next to us got their food. And at about 1245 nothing...we asked about 2 people about our orders no one gave us a response. 1:00 PM no joke another young man comes out with menu and asked us what we would like to order...we at this point walked out. We stayed so long because we thought there was misommunication with our order, didn't realize the previous person NEVER ENTERED OUR ORDER!!! OMGEEE..if anyone wants to go their Pasadena location. I haven't had issues there thanks and enjoy!! read more

My friends and I went here to eat, they called for a table at 8:15 I got here at 8:50 and they were still waiting, we probably waited another 20-30 minutes before we got a table because we asked the worker. To add on top of that, another big party came in and got their food and drinks before us... We seem invisible to the employees sight. This won't be as bad if we were starving like we are now.... Horrible experience so far first time was so much better. Would come again for the food but must expect bad service. read more

If I could give this place less than one star, I would. My sister had a huge craving for Boiling Point, so we came here for dinner. I had never been before, and the food was alright, but the service was absolutely terrible. When we first came in and asked for a table, we were asked to use the wait system outside. They are cleaning the table that we will be seated at later. So we go outside and sign up and take a number and end up waiting for about fifteen minutes. There's no one outside however to check the sheets and no one else waiting, so my sister goes back inside and we're seated. Did it take them fifteen minutes to clean that table or did they just not bother to check outside for us once they were done? I also want to add that my sister has a very obvious leg injury which is currently making it difficult for her to walk around, so this "go back outside and we're also not going to check on you" behavior struck me as particularly inhospitable. So once we're seated and given our menus, we all decide to get pretty much the same thing. Three beef hotpots, two medium, one mild. The waitress doesn't bother to ask us if we want drinks, and I stupidly assume that they'll bring us water at the least. They don't, and I have to flag a waiter down for it. We wait for our food, they bring out the rice and noodles for us, and a little later on, bring out one medium spicy beef. Then a little while later, another medium spicy beef. And then a curry fishball *cue sad violin*. We tell the waiter that we didn't order that and he takes it back. Meanwhile, I'm sitting there waiting for my food. My rice has gone cold and has formed a crust of hard, dried rice on the outside. By the time I get my food, my sister and my boyfriend are halfway through their food. The entire time through the meal, any time we ask for something (extra bowls, broth, napkins, water, water refill) we have to ask twice before anyone bothers to bring it to us. The only time anyone is immediately attentive to us is when by boyfriend accidentally splashes soup on me; even then, the waiter isn't attentive. He just stops and stares at us like a deer caught in headlights, then my sister has to ask him for the napkins. Once we finish our soup we decide to order the snow flake ice. Boiling Point is currently having a BOGO free promotion if you like and check in on Facebook. So my sister pulls out her phone and does just that. We get the attention of the waiter and tell him that we want to order two snow flake ice as part of the BOGO promotion. He starts to explain to us that it's only BOGO if you do the Facebook check in, and my sister shows him her phone and does it right in front of him. He sort of stalls, makes a face, then accepts it; it's as if giving us the promotion is something he doesn't want to do. We get our snow ice in a timely manner, then after eating, we also have to flag down the waiter for our check. They bring us the wrong one. At this my sister is fed up and walks up to the cash register. She explains to him that they've given her the wrong check and that she wants to speak to the manager on duty. He tells her "The manager isn't here today." What? This is either a boldfaced lie or they've got some serious management issues at this location. Either way, he apologizes that the service was bad and offers to give us a 10% discount on our bill. He gives us our recalculated bill, and there's no discount. At this point we are so fed up, we just pay and leave. Never before have I had such terrible service at any place I've gone. The staff here is inattentive, insensitive, rude, and incompetent. The food itself is mediocre. I will never go to Boiling Point again, and we will be writing to corporate about our experience. read more

I unfortunately highly DO NOT RECOMMEND​ . Bought soup, asked before if they could for sure pack it for takeout. It was so badly packaged it leaked all over the bag, and even the bag had a hole which let it leak all over my house. I called about it and they rudely said once you walk out of the restaurant we are not responsible for anything. I demanded they call the manager, which they did. 30 minutes later I picked up a new soup. It turned out to be some totally different​ kind than what I ordered, and with rice instead of noodles and no sauces with it. I give up. Off to Trader Joe's with 20$ less than I had a couple hours ago. Anyway the reports of food poisoning scare me. read more

Food is ok. Always a wait. Possibly because the staff is not efficient. Third time I've come and waiting outside in the heat and there are 5 available tables. Looks like they don't have a designated bus boy to clean the tables and the waiters are waiting on each other to do the dirty work. When you come here go inside and look at how many empty tables there are and confirm my review. read more

It was such a disappointment when I came to eat here and found that they now have new recipes for all the sauces! I normally never thought BP was an overall 5 star hot pot joint but the old sauce definitely made it 5 stars to me. I mainly always wanted to eat here b/c their sauce was so delicious! Not to mention their soup base is really different too. Doesn't have as much flavor and the soup is really powdery.. please bring back all the old ingredients! safe to say I will not be back for awhile.... unless majority rules and all my friends want to eat here..... read more

I went to the Boiling Point in Arcadia. Ordered the beef hot soup. Started eating and after 15 minute or so into my meal I noticed that the meat was still red so I called for service but it take forever for anyone to come. When someone finally came, I explain to her that even though the meat had been sitting in the hot pot for the more than 15 minute, it is still red and that I can't eat meat that is that red and ask if she can replace it with other meat that is not red like pork or something. In replied, she told me that the meat is pack that way and refuse to replace my meat. I then ask to speak to her manager and that too take a long time before he come. When he came, I had to explain everything to him again and he too said the same thing and refuse our request to replace the meat. Then after 20 minute or so into explaining to him as to why I wanted the meat to be replace he finally agree to replace the meat for me but this shouldn't be the case. It shouldn't take that long to resolve a customer complaint especially when the evident is right there in your face. My mom ordered the seafood pot and they didn't put any crab into her pot either. Others who were in the restaurant and who order the seafood pot have crab in their pot. I told my mom to tell them that but she say no because she was almost done eating her pot. They didn't even give us the wet hand wipe either, I saw them giving the wet hand wipe to to other tables that were there but they didn't give it to us. I have to go up to the cashier and ask for it. We also ordered drink with our meal and that too take along time to arrive. We didn't get our drink until half way into our meal which I think is too slow. I would think that we would get our drink way before our meal arrive but who knows. Overall, the customer service is bad, the food is not all that good either. I would not recommend this place to anyone who want good customer service or good food for the price that they're getting because this is NOT the place to get it. By the way, the person who service us were Wendy and Wilson. Wilson is the manager, that's what I was told. read more

The worst Boiling Point ever which puts the rest to shame. We waited half an hour for our food while other 2 parties already had theirs even though they came in 15 minutes after us. I was so furious and yet they didn't offer any discount but had the audacity to blame on the machine printing out the orders. Absurd excuses! Oh and we didn't get our drink and rice until we asked for them. I would never set my foot into this place again. read more

They used to have a flavorful tomato based hot pot for vegetarians, but now it's some flavorless water broth with vegetables. I basically paid $12.99 + tax of boiled water with vegetables. Not sure which dumb nut decided to change that for the vegetarians. read more

I came here to eat with friends during this cold and wet winter weather. The wait was 36 minutes long due to a "large" party of 5. If you want to get in and out faster, go in smaller groups of 2. But the wait was worth it for me. The lamb pot warmed my chilled weathered bones. They gave a decent amount of meat and plenty of veggies. My only suggestion would be for more variety in sauces to create a bomb dipping sauce. read more

After 4 years, service still the same! Not organized! No menu! Sitting here for over 10 minutes ! One menu for four people ! Tables are empty but not calling people!!! read more

Hot pot in the cold winter time is a win! A friend recommended me to try this place because they were new and the food was great he said. We went there and we immediately saw a line at the the door. It was probably a 20 - 30 min wait until we were seated. Inside it was very cold, so that the hot pot would warm us up. The unique thing about this place for me was that you had to walk to a tiny corner by yourself to get their special house sauce. I love the spicy sauce and so did my other friends. We all ordered, I got very spicy beef (thinking it wouldn't be that spicy) but when I tried some, my mouth burned and the spiciness went to my throat causing me to tear up a little. Aside from that... the proportion of the food was decent. It usually comes with vegetables and thin white noodles or rice. The soup was delicious and the beef was great. Overall the food and the drinks were amazing for the price. read more

Horrible slow service. We literally sat down for 10 minutes right in front of the cashier and no one came to help us or even give us a menu. We only got the menu when we asked a server. She did not even bother bringing water or asked what we wanted to drink, we also had to ask for that from another server which took 10 minutes for him to bring it out. Since we ordered, it has already been 30 minutes with no one even updating us on where the food is or how long it would take. read more

DON'T COME !!!! I GOT FOOD POISONING !!!! Throw up and have fever all day ! I contact them but they ignore me! Terrible experience!! Don't wanna have it any more ..... read more

love this place! food comes quick, workers are nice. but there was one time where i want given the wrong pot and it took awhile for them to get me a new one, over all great read more

The girl handing out our drinks dropped a drink on the floor and it splattered on some customers and it looked like she didn't apologize to them either. She was kind of rude and unpleasant. The food was good though and the other servers seemed extremely pleasant. read more

I would like to write a minus -10 star if that is possible. The service is horrible at this location. I had been to the pasadena one countless times and they have a wonderful service. But being my first time coming to the arcadia location i didnt know that you have to get your own ticket outside so i walked in to ask for some help but the employee in there didnt speak english and didnt come out to help me. After waiting 15 min outside, another customer comes and gets a number from a machine. So i went in to get a helper and explained the situation, what the employee said is that he cant do anything and the other customer will go before me because she got the ticket first. This restaurants employees are not only frustrating but dont have any service skills. Never coming back here again. read more

I'd give this place no stars or a negative rating if I I could. The customer service at this BP Arcadia is horrible. My family and I got there before 15 mins before opening and their ticketing system wasn't turned on for patrons to take a number. Therefore there was a large crowd of people waiting around not being able to sign up for a table. Luckily, we got into the restaurant as the third table. Once we got seated, we were pretty much ready to order. As we all know to eat hot pot, there isn't really much cooking or prep time needed to get the food out to customers. While all the other tables were getting their food, we patiently 30 minutes for our food to arrive. When we asked about our status of our order, the waiter mumbled something and half heartedly apologized about the wait. When we asked about the managers name he mumbled the guys name is James. The waiter never asked if we wanted to speak to the manager nor did he bring our concerns to the managers attention about the long delay in getting our food while the rest of the patrons were eating away. When you have two small children, time is not a luxury. If the BP management reads this, they need to really work on prioritizing their customer service needs. read more

excellent food!!! love the house hot pot with the sauce! yum!! service kinda slow but overall a great clean place.

I went to this place since it first opened. This was around IPhone 4 release and someone perhaps owner was playing terrible K pop music with their phone over the speaker and the phone rings all of a sudden with the restaurant full and such awkwardness. I use to enjoy this place and I always selected number 1 from the menu and use to frequent up to twice a week. I stopped going because I now prefer the healthier bland taste of shabu shabu. A lot has changed over the few years. The bowl size has shrank significantly. No more free tea drink which I never cared for anyway. Most of all the quality of the soup has dramatically diminished. You can taste the cheaper ingredients used in the soup, veggies and meat. Service is 1 star. I went at 4:55 pm perhaps during a shift change. Nobody came to help us for 15 minutes. I raised my hand and the waiter/cashier looks lost and I just told him to come take my order since the menu is on the wall. I have never seen a manager there, Just PCC FOB students with Korean pop hairstyles. I think it's time to move on. read more

There is no doubt that their stinky tofu hot pot is very good, but I do not like the wait time and small interior. Also, what bothered me the most was their sloooooow service. We always needed to remind the stuffs to refill our water several times until they finally did it and having water was pretty important while eating something spicy, you know. read more

The food is pretty decent. My personal favorite is the Miso Soup one, which is great for big eaters like me as it is a larger portion. Recently, I have seen people, including myself, have issues with the fire quickly going out. Luckily, the staff will be happy to replace your fire with no problem. The chairs are smaller than most restaurants, making them pretty uncomfortable at some times. The one major issue is the wait time. Long waits, but I guess it is worth it if you crave hot pot!! read more

Today, 4/16, we went to Boiling Point at 12:50pm and sign up at waiting list for 3 persons. After 30 minutes wait, the waiter came out with phone on his hand and signed up the number for someone and take away the number card(they are not suppose to sign up for guest according to their policy). After a while, when we were still waiting, 4 person arrived, the waiter came out and seated them right away. This is really unfair to all people waiting for a long time. The store manager should correct it and prevent it from happening again......very very bad experience.. read more

Terrible service, waited half an hour outside while there were 4 empty tables and no one else in front of us. Employee comes out after half an hour, yells at everyone to grab a number and write it down next to their names on the waiting list, then walks right back inside. Numbers aren't even used when they finally start seating people. Takes half an hour to get water. read more

Always a good place to having my dinner, whenever I have time I used to drive like 2h to get there for eat but I don't feel it waste my time. read more

I always come this this location because it's close to home. The workers here are so friendly and helpful. I recommend 100%

Food is always consistent but I noticed lately they've been cutting the size of items in the hot pot. The house special now has four small pieces of tofu, and if you don't look carefully for the intestines, you can't find them because they are cut so thin. My pot today probably had three miserable pieces of it. I've coming to this location consistently, but I now feel somewhat disappointed. read more

I love boiling point hotpot! I always get the beef hot pot. During lunch/dinner hours the wait can get a bit long...but i haven't really had a bad experience with the service. So that's nice! read more

I always get the beef hot pot. Medium spicy with glass noodles. When you come for lunch, they give you free green tea or black tea but I it's pre-made so you can't ask for less sugar. I feel like I am drinking sugar every time I take a sip of that tea so I usually don't get it or when it's a hot day and I do..I mix it with hot water read more

Moved away from Arcadia a few years ago to go to Nor Cal. Came back couple times to visit and found out they closed "Native" and opened "Boiling Point". Had been a big fan of BP @ Monterey Park and was excited and bummed when I found out there's now a boiling point in Arcadia. Excited because it is there now. Bummed that I moved away :(. I love both the signature stinky hot pot and the beef hot pot. My white boyfriend absolutely loves the beef hot pot @ medium spicy. He likes this location much more than the MP one since it the smell of the stinky tofu isn't as pungent as the MP location. He loves me so much that he would sit through a whole meal with the smell of the stinky tofu. Hahahaha. Buy he does love the Beef hot pot. He's tried the actual stinky tofu in Taiwan but didn't care for it. Can't blame him since it is an acquired taste or just something you'd have to grow up eating. He tried the stinky tofu in the hot pot and even though it is not as pungent as the real deal, it was still a biting for him. Anyways, I digress. The foo is excellent here. We've been there a total of 5 times now during the various LA visits. We found that if you go right when they open and before 6:30 at night, there usually not a terrible wait. The service there was adequate and we usually get what we ask for within 5 minutes (water, napkins, etc). We are now making a point to always eat there at least once every time we visit LA :) read more

First time here. Curious enough to try but waited a very long time 'cause the wait always turned me off. All I can say is that It's edible. But with so many hot pot places, I don't understand why people wait for THIS one. Perhaps those haven't tried enough, or anything else for that matter. First of all, part of eating hot pot is making your own sauce. There's one sauce here... Take it or leave it. No cilantro, no vinegar, no garlic. I asked for garlic & the waiter said they don't have garlic! You f'in liar! You can't have a restaurant and not have garlic. 2nd of all, you can't substitute anything... I wasn't being difficult. I didn't want pigs blood... I'm just not that exotic. I asked for tomato or more cabbage instead. Biznatch straight said no. O_o !! So... Pretty much food is AS IS. 3rd, Staff isn't very friendly either. 4th, WTH is the music blasting in here? Apparently they have the perfect combination & don't accommodate so hurry up, eat up & get out cause there's 50 people outside in line that don't know where else to eat hot pot! read more