Was taken to Bastien's tonight for my birthday by my two best friends. I have been in Denver for over a decade now, and have always wanted to try this famous sugar steak, but have not had the chance until tonight.
First, let me say that our waitress, Kami, is the reason this review is two stars instead of one. She was extremely personable, very attentive and everything you would want from a good server. Thank you, Kami.
The food, however, was not so good. The three of us dining were pretty thrown by the quality of it, considering the price. We had a warm brie appetizer that I particularly liked and I have no complaints about that. I enjoyed the mixture of fruits they added to the cheese.
My friend paid the extra fee to add french onion soup to her meal, and it arrived barely lukewarm. I have eaten in much lesser restaurants than this and seen far more appetizing french onion soup. Nothing more to say about that than it was lackluster. I happened to mention it to our waiter, and she took the extra charge for it off of the bill. We were still in good spirits....until the steak came.
I ordered the 20 oz bone-in rib eye with the sugar steak coating. The flavor of the meat was quite good, but I literally didn't swallow a single bite of steak. I instead was forced to start a chewed but too tough to swallow pile on my plate, which is the last thing I want to do in a fine dining establishment. Every piece was full of gristle and despite a concerted effort on my part, no piece broke down enough to actually eat. My friends took only a few bites of theirs and didn't like them much at all.
I have to point out the "sauteed vegetables" that come with the steak. Tonight, we had unseasoned and barely boiled/steamed bell peppers, broccoli and carrots. I referred to them as "cafeteria veggies", because that's what they reminded me of. Like barely a thought was given to them and they were for show.
Now, this was my birthday dinner and I wasn't paying for anything. But, for what wound up being an $180 tab, I felt like I had to make mention of all of this to the server. When the server arrived, I politely explained basically all of this to her and she was very receptive and apologetic. I told her that we weren't looking for a discount, but that I felt someone should get the feedback. She thanked me profusely and explained that they are a family run restaurant and feedback is everything to them. She said she wanted to get the manager so that I could explain everything to her.
Here is where the the night went sour fast. Jessica, the manager (I asked the hostess for her name), came to the table on the defense before she even reached us. Again, as I explained why the dinner was very underwhelming, I reiterated that we were not looking for a discount, but that as someone who has been looking forward to trying their restaurant for a decade, it was a disappointing birthday meal.
I don't know if Jessica was having a bad night, or what was going on, but her level of "customer service" was dismal, at best. We were informed that she had served four french onion soups and no one had complained about the temperature. She had served (insert number here) ribeyes and had no complaints. She was full of vitriol, even as I continued to explain that we weren't looking for freebies or a discount. I've not only been a server, but I've been a manager in a few different areas of retail and food service. No one should be spoken down to like we were tonight, certainly not at such an expensive, fine dining establishment. I am still taken aback as I remember the details.
She wound up taking $60 off of our bill, so I'm grateful for that, but I think I would have almost been happier if she had just listened to me and taken in the critique and not treated me like I was trying to get a free meal out of her.
Sadly, I won't be back. Neither will my friends. And, that's a shame. read more