I have never written a review before and I feel a little anxious doing this but I'd like to preface this review by saying that I have ordered before from this location for birthday cakes and was very pleased the first time and I thought I was pleased the second time. The second time I had placed an order for birthday cake with a photo top. It's an upcharge service. I received a phone call the day before that party from a flustered manager(owner I think) that their machine was down and they couldn't do the photo top but if I could pick an alternative top they could make the cake. It was last minute and I was gracious that they didn't just cancel my order because they couldn't fill it. The cake was delicious but to be honest it looked nothing like what my kids wanted and very plain. Again, it was the best that could be done given the circumstances and the manager really tried to work with me to give me something and I appreciated that. In my haste to just finalize the details to move onto the rest of the other party things I needed to get done I never inquired about a refund for that upcharge service. Well, now that brings me to today. I tried to place an order for another birthday cake and it automatically up charged me for some special mario and luigi cars. Well, I processed my online order and called in asking if it was possible since I never followed up on my partial refund from just two months ago if I could at least get this up charge waived. Yeah, no. The owner said she doesn't remember and they would have FOR SURE followed up on that and sent me something, like some coupons or vouchers for some ice cream or something. I told her very kindly that, no I had never received anything and I thought that it would be somewhat easy to do but she was VERY firm that they would have never left this issue unresolved. I asked if I provided a receipt from that prior order would that suffice and she said that she's sure I placed an order but that she's POSITIVE that she didn't leave it unresolved. People make mistakes all of the time. How is it possible that they NEVER make a mistake? Either way, I asked if I had remembered to bring it up at the time would I have gotten my partial refund and she responded that I would have gotten something like a voucher or coupon so I just decided to cancel my order then and there for this party. It left me very unsettled and I won't be returning. I have 7 kids. This would have been my 3rd cake since moving here. I would have definitely been a very very good customer. read more

Holy cow! I'm a mom of three kids and totally forgot to get my daughters cake in time! I called many Baskin Robbins and after many disappointing calls, finally found the Temecula store! The workers name was Katie and she was able to work with me financially and design wise! AND IN TIME! Thank God! My daughter is so specific! Thank you so much Temecula store and Katie!! I will always call this store for my kids cakes in future!! read more

AMAZING SERVICE!! I was helped recently by a sweet girl named Lauren. She was very patient with my kids as I came in with my family and my arguing children. All I have to say is great customer service! I ordered an ice cream cake a few months ago as well and Rilyn (Riley?) made things very easy on my part! What great employees!! Definitely will be back soon! read more

The owner of this store is so rude. Heard him yelling at a customer today in front of other customers. Plus they jip you on the scoops. Don't go there. Plenty other ice cream shops in the area. read more

This shmack hard every time I come here and I only been here twice plus the staff is friendly and cool

I love it here! I always order the cappuccino blast and they make it perfect. I've been to other Baskin Robbins and they put too much ice cream which makes it super runny. There's usually not a long wait time. But there's always a long wait time right before I have to go into work lol The employees are very helpful and take their time to understand how you want your sundae. I've also ordered 2 ice cream cakes and both were great! read more

Thank you so much Alyssa!! Tomorrow 2/29/2020 is my dads bday and my step mom forgot to get a cake ): I called in and Alyssa said it can be done in time for his bday celebration !(: She allowed me to get a custom order the cake too. I ordered the pistachio flavor ice cream cake. Tomorrow it will be ready by 5pm and I am happy to know that Alyssa was able to assist me and was very friendly! read more

Yo, bring back the fast-talking, pint-sized Asian chick who worked the counter. She got the job done, by herself. I've seen her bust out orders faster than the group of dimwits I encountered today. I love Baskin Robbins ice cream no doubt, but today they felt short on customer service skills and workplace etiquette. Asking someone with robot teeth if they want caramel on their drink, is like asking a deaf person to hear something. It just doesn't make sense! I also said cinnamon, not caramel. I get it, homegirl was trying to save face in front of her supervisor who was sporting pigtails. She was also old enough to be my great-grandma-ma. Not cute. Three different employees took my order and all three of them couldn't even get it right, even after repeating myself several times. With five people behind the counter, while one of them talked to another customer about fundraising there's no way it should have taken damn near 15 minutes to blend two drinks. Then hand them to me with crap dripping from them. Because wiping them down before handing them to me would take so much effort right? I'll try my luck at another location. read more

First time being at this location, staff is great, friendly and helpful. The inside of the place was kept clean and they had a good selection of pre made ice cream cakes. Will definitely come back to this location ! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Temecula, California

Can't beat Baskin Robbin's ice cream. Anyone touting Cold Stone Creamery is buying into the "hype". Their ice cream is TERRIBLE. Keep it up Baskin Robbins. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Temecula, California

Came in for ice cream went to use there restroom to find my dress all wet from walking in.. I went to let a worker know. She said, oh yeah someone use the restroom and the toilet got flooded. What? So no one could put a sign up?? Wow!!! Good thing I didn't slip and fall.. read more

Oh my gosh! The best costumer service ever! Anja helped my entire family and she was so patient. We had a big group and she helped every single one of us and explained every flavor! We will definitely be back for more! Thank you Anja and Baskin-Robbins for a great treat! read more

The girls working at this store are very happy and cheery! Great customer service and delicious ice cream too. I'll be back for more soon.

Cassie - helped me order a cake today and she was terrific! Patient and helpful with yummy suggestions - peanut butter ice cream goes perfect with chocolate cake - guess that's a no brainer! Anyway - gotta love 31 Flavors! So pretty and festive! read more

First off, let me just say that I used to work for a Baskin Robbins so I know what the quality of cakes SHOULD be. Called to ask how far in advance of a notice they require for a cake order, they said they just need a 24 hour notice. I went into the store about 4-5 days in advance, specifically asked for the cake decorator, sat down with her and told her exactly what I want - golf themed and I have my own cake toppers. She told me they cannot put the toppers on but she can leave the top of the cake blank so I can put them on myself and that she will write "happy birthday" on the side of the cake (which was all totally fine with me!) I paid for the cake and left. Fast forward to the day of pick up. I walk in, the girl at the counter goes to the back to get my cake, she comes out with it and it says "happy birthday" in big letters in the center, on the TOP of the cake- not on the side like what was agreed upon. She took it back and a few minutes later, came back out with the cake... it looked like they scraped off the entire top of the cake then sloppily threw "happy birthday" on the side. The top of the cake literally looked like someone squeezed icing into their hands and smeared it all over the top. And, on top of that, when she brought the cake back out, she tried to play it off, smiling like "IT LOOKS SO GREAT!!" No, it doesn't. I asked for a manager and just kept getting the run around. Finally, a young girl came out from the back and demanded that "I just take the cake because I already paid for it and a manager isn't there to issue a refund, if any, anyways." She also said that the flavors were right so the rest of the cake doesn't matter. Did I mention that she also said the order form that was filled out should've been written with more detail? I'm sorry but I am not the one who filled out the order form- the employee did so I should not be the one taking responsibility for THEIR employee's mistake. I told her that I paid money for this cake and am extremely disappointed. She took down my information and said the owner will call me either Monday or Tuesday. Well, Monday AND Tuesday came and went so I went in on Wednesday and spoke to a shift leader who again, took my information and said they'll be in contact. I received a letter in the mail with a half-assed apology and a coupon for pre-packed ice cream (which is about $5, nothing in comparison to how much I paid for the unsightly cake). I will never go to this BR ever again and I will not hesitate to spread the word. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Temecula, California

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Temecula gets so hot during the day so ice cream is a prefect way to cool down. I love Baskin Robbins it is so nostalgic. The girls give great customer service and the it is always very neat and clean. read more

Great place to stop for a sweet treat. The Baskin Robbins employees are always smiling and ready to help find your next favorite flavor. Stop by and try their newest seasonal flavors: Date Night or Love Potion number 31. If you happen to miss those seasonal flavors, I'm sure you'll find a new one to try:)) read more

Ice Cream Cake was really good- we opted for the Peanut Butter one that served 6-8 people and served just that. The only downside was if you try to eat it there they have no serving utensils or plates available and that was inconvenient. read more

Went to Baskin Robbins the other night and were treated like fricken royalty by, I think her name was, Ayana?? I had to ask because she was so amazing. HUGE smile greeted us and we started making bets who she would give the most "awesomes" to..it was about the same for each family member. About 5.."Would you like chopped nuts and a cherry on that? AWESOME." LOVE employees like this. We actually got that she was appreciative of her job, us as patrons, and was so positive I swear the ice cream tasted better. We used to be Cold Stone fans, but now I wanna hear how awesome ice cream is so this Baskin Robbins has earned all if our ice cream business. Great job management! read more

No one in this place knows how to do anything. Took 30 minutes to order a simple cake. I paid for it and then came back to pick it up and they wouldn't let me without a receipt. Back to the house I went. Then they couldn't redeem my gift certificates because no one knew how. Obvious case of poor training. Both times they had to try to call the owner and she didn't pick up. Train your folks!!!! It's freaking selling ice cre not running a nuclear power plant!!!! read more

i came in yesterday on a hot day and there was only 1 girl working, and there was no working A/C. i came in again today and it was the same situation. the service is good despite that. but please, fix the A/C for the employees. read more

This location is located inside the Togo's sandwich shop as well. There is nothing wrong with that. I come here for birthdays in order to get their ice cream cake. I do not try the ice cream while I am there. This time, I also splurged and got the Turtle Pie. The Turtle Pie won the accolades of the crowd hands down!!! All good stuff. I am happy with the convenient location and the staff was friendly. read more

We seem to always to come here more often than we should. How can you not? It's the only place around that serves old fashioned, thick, rich, fattening ice cream.YUM! Although I am big fan of frozen yogurt, you need to treat yourself once in awhile and have that banana split or sundae you crave. You are definitely in the right place if you're having one of those cravings. Their lines seem to always be long, but worth the wait. Customer service is always on top on things with smiles and greetings as soon as you walk in the door. Make sure to sample their flavors of the month. They never disappoint! read more

I woke up this morning not expecting to encounter a real life angel. The story goes like this: I arrived at a party, had a good time, but like everything, it came to an end. Then suddenly everybody started screaming "ice cream!" If somebody wants ice cream, we all need ice cream. It was then we decided Baskin Robbins was the place to go. We arrived at the establishment and I was in shock. There she was. An angel. At Baskin Robbins. Her glow radiated through the glass dividers and her essence was glowing through the seams of my sadness. She awoke my happiness. Her scooping technique was phenomenal, a bionic method indeed. She looked up at me and said with a smile, "I'll be right with you." And that's when I knew. I knew her sweetness would exceed that of the ice cream. Andrea was absolutely wonderful, a kind and gentle soul. #TeamAndrea read more

I only gave this place 2 stars because the establishment is clean, and the ice cream is fantastic. I do have some complaints, I hate feeling rushed and receiving the attitude as though I am a nuisance for asking for samples is very frustrating. Also I am not sure what the deal is but the portions are definitely getting smaller. I would much rather go to a different establishment, or stop at the Winco down the street who sells the pints of baskin robins and spend $2.49 for it rather then spend a heck of a lot more and get ripped off. Also I was a little taken back when I was being rung up and someone hopped right in front of me, and instead of the clerk asking the other customer to wait and finish my order they let the person skip to the front. Irritating. But the flavors are amazing and I love the Jamocha Almond Fudge. read more

My wife and I went there for a cone. About halfway through my wife's Jamocha Almond Fudge, she bit into a piece of waxed paper! It was so imbedded that we couldn't even yank it out. When we took it up to the counter, they were very nonchalant and offered us a new cone. We took the money instead. When my wife suggested that they check their ice cream, the attitude was pretty much"whatever". Didn't seem concerned. Last time there, for sure. read more

I always order my son's birthday cake from here. Excellent service and they always get the order right. Not to mention that their prices are responsible. I ordered our cake on Friday and requested to pick up on Sunday noon but our plans had changed and needed the cake on Sat instead. I called them to see if it was possible to pick up earlier and they checked and nicely replied no problem. read more

I came here yesterday with a friend and was immediately greeted by the nice staff. The staff was very patient while I had a couple of samples and when I made my very particular order, they were very sweet. I had one scoop of pralines and cream in a cup with 1 pump of hot fudge, 1 additional Pump of hot fudge in a separate cup and a little bag of waffle cone pieces. It was delicious! I would have given this place 5 stars but they had an entire section of ice cream closed off and they didn't have the usual ice cream that I wanted. I wish I had more options:/ read more

I Love to sample all the flavors. The ice cream cakes are excellent for parties.

The entire staff were very friendly. Ice cream was great too. I recommend the ice cream cake for your next birthday party.

The workers there are very nice. Always asked if we want to sample anything. Around 8pm it gets pretty busy inside so there will be a wait. A lot of great ice cream selections, so many to choose from. My favorite is Mint Chip. Thanks baskin robbins read more

Great service. The girls behind the counter were very friendly and helpful. Would definitely recommend!

Normally I would of course give this place 5 stars. Not after their employees gave me the wrong ice cream and I asked are you sure and she said, yes! I get home and it's the wrong ice cream. So I was told too bad and I would have to pay for a new and correct scoop. So no more BR Ice Cream. Epic fail. I will be sure to now go get THRIFTY ice cream from RITE AID. And I'll be sure to tell all my friends and family to double check the scooping at this location. Extremely disappointed read more

Mostly pleasant experience here! Little hard on the upsell (they tried to sell me a coffee maker) =\ but girls here are always smiling and very courteous! And the ice cream is creamy and delicious! Always fresh!!!!! Always happy! =) read more

Went in today and Alex made the BEST shake I have ever had! She went through the different flavors and everything with me and she was just awesome! We stayed for a bit after enjoying our ice cream and she continued to give excellent service to every other customer she had, as did the other employees. Truly an awesome experience. read more

Delicious ice cream. Best rocky road I've had in a long time. Not a huge fan of the waffle cone. It was really soft and cinnamony. Kids scoop is pretty small, might as well get the single scoop. But, people were friendly. Offered samples. They cleaned tags promptly and asked us how we liked our ice cream as we were sitting outside. Definitely will be back. read more

Amazing service good ice cream only down fall is that no room to sit and eat ice cream too crowded

Terrible customer service, this store does not take into consideration the importance of a custom cake for a special occasion. I orderd a freeze frame cake with a photo to match the shirts and party theme. I got a call the day before to let me know the machine broke when printing out our pic and one of the colors did not show up, BUT the picture was fine. So we made a change to the piping of the cake to make up for the one color missing. I show up to pick up the BLANK cake, No photo, no phone call to inform me of the recent change and all the girl could say was oh it must have been a misunderstanding! There was no misunderstanding, just lack of customer service. I would not recommend this location when ordering for a special occasion. The store is VERY Dirty, and the restroom was worse than a porta poty. I had requested the name and number for the owner/manager in which the girl refused to give, but took my name and number and told me they would call me. Still no call from the store. Message now with corporate. read more

Horrible customer service. I got a waffle cone that tasted stale and had a very disgusted look on my face, instead of asking if I wanted a different cone or a bowl I get "well we make them everyday"...... :/ I've been in the customer service industry for nearly ten years.... i can't imagine the Baskin Robbins policy to be "let your customers leave unhappy". read more