Walked in with my boyfriend to change his battery. Asked an employee to help us put it in and he told me to "calm down." I've never had such HORRID customer service. But he ended up putting the battery in which I know is against corporate policy during COVID. So at least something ok came out of it. Hopefully he was competent to put it in right because judging by the way he talked to a customer he's not all there. read more

The mill ave location guys are always so helpful and knowledgable. I only go to autozone when I'm in some sort of vehicular bind, and they never let me down. read more

I've come to this Auto Zone in the past with my old Betsy when she was at the end of her days, and was treated with respect and kindness then. I started having problems with my new car a few days ago and tried going to a location near my new house and had a terrible experience. I made the drive to Tempe today and was not disappointed! Angel helped me solve every issue with the best customer service ever! Seriously, I wanted to hug him. He made this stressful situation into a pleasant one! If you need car parts, even if you're not in Tempe, come see these guys - it'll be well worth it! read more

In the middle of a monsoon, trying to get home from the airport, my car won't start. We get it jumped and head here where we had the most amazing service from Donald who took his time with us, provided incredible assistance and knowledge, and made sure that when we left we were not only in a safe car but also in better spirits. No one wants to deal with a dead battery but he definitely made the whole experience better. My husband and I want to personally thank Donald for what he did for us tonight. I'm not sure when I'll need to come back but knowing that he's in the Autozone brand, we will definitely be returning customers in the future. Thanks, Donald!! read more

I feel that the system is flawed. I bought a battery in 2010 went to have it replaced in 2012 and he said I had a different battery in my truck, it wasn't. He fought me and I had to buy a new battery. In 2014 I went to get a replacement, same thing said that it was a different from the one purchased in 2012, he fought me for a few then looked deeper and saw that I was correct. so, I lost money on the first one and almost the second. I wish their system would not fail me. read more

I had a battery problem and was turned away at the auto-zone right by my house, which is on baseline and priest. the staff there told me they could not find my warranty information, but they were more than willing to sell me another battery minus $50 credit for my old one since i had a 5 year warranty and the battery was under 3 years i should have gotten a new one. they were not very helpful so i walked out. Several days later took my dead battery to this store where it took Jarrett Kyle a few minutes to find my warranty info and i received my new battery without any problems wonderful service. I am a very happy customer it's a shame that the store that's a 1/4 mile from my House is so lousy read more

Very quick, friendly and efficient customer service from Stacey (?)! Although it was just a wiper change he was very knowledgeable and quick to assist me. It's great knowing I can trust someone in the neighborhood! read more

I like to give Kudos whenever possible. Today at this particular AutoZone, I experienced both great customer service and customer service that wasn't that good. The customer service that wasn't that great was from a rep named Tony B., but the awesome customer service came from Stacey G. Stacey not only listened to the issue we were having, he also cross referenced several different manufacturers in the computer. What's more, he went out to our car to check if what they had in stock would work for our car. Stacey Thank you very much sir for your assistance in pointing us in the right direction. You definitely went above and beyond the call of duty. You should be the example of how the other reps should interact and deal with customers. Someone promote this guy! #Leadership101 read more

I walked right in and was helped right away at about 9:30am. I just bought a car off craigslist and my headlights weren't working. Jose went to my car and inspected the headlights from under the head and detected that it was just loose and a but dirty. He didn't just automatically charge me for headlights I didn't need. I appreciated it so much because I just spent all the money I had on the car. I'll be back for my future needs for my new car! read more

I have been to this store 3 times over the last month for various auto related things. I will keep going back because of Charles' knowledge and willingness to explain the details. I appreciate his thoroughness and educative approach. I'm not a mechanic but do the work myself with a family relative who is, and I enjoy learning the "why" of things. I would rather pay a little extra and get the genuine expertise vs saving a few bucks and buying online. Great job Charles. read more

Saturday morning I walked into Autozone; I needed a new tail/break light. Not only did Angel look up the correct light but when I asked him if he could replace it for me, he did so. Thank you Angel for your great customer service. read more

Thanks Autozone! They helped me figure out where the fuse to my lighter was located and how to replace it. $5 and 15 minutes and I was back on the road. I am so grateful that the DVD player will now be able to run on the 14 hour ride home! read more

Absolutely wonderful store! Charles went out of his way to help me, didn't try to up sell me on anything. Just a very honest, knowledgable, and helpful man. HIGHLY recommended! read more

The employees of this shop are wonderful! I came in for power steering fluid, which they helped me locate and put in my car. Unfortunately that wasn't the problem with my car and I had to wait almost two hours for a tow. In that time they kept me company and when I asked if they minded if I ate my lunch inside, they set up an empty cart and a chair for me out of the way. They were all total gentlemen and made a very long day a little brighter. Thank you! read more

great place to have your battery recharged. they require that you bring your own oil back to the recycle bin... which is gross and impossibly filthy. i really can't leave this place without getting dirty. but hell, i really can't complain. i like getting dirty. read more

Friendly, efficient, great customer service. I was immediately greeted as I walked in and asked what I could be helped with. I needed a battery check and the employee (I think his name is Jue) grabbed the device and followed me outside. He noticed my positive terminal was loose. He grabbed his tools and tightened it for me, my battery checked out at 100% and my car started! Thank you for trouble shooting for me and fixing it! read more

I have a 1970 Oldsmobile that needed a few things to get her running, so I called Auto Zone and spoke to a rep named Angel on the phone. He was extremely professional, very helpful, and sincerely thanked me for calling AutoZone at the end of our conversation. Today I went to the store, needing some oil, Seafoam, and carb igniter. Angel patiently walked me around the store, pointing out the items I needed and what would make sense based on their selection. I also brought in a dead battery that Angel offered to charge --- at no cost!! (something AutoZone will do for anyone). When I returned an hour later, the battery had a positive "good" charge, and I was on my way. ((Had I had to buy a battery, however, Angel walked me through the three different options and why each one would make sense based on the quality of the battery and the warranty that accompanied each battery.)) I'd DEFINITELY recommend this AutoZone -- all the guys representing this store had positive attitudes and seemed like genuinely good people who care about the people walking through their front doors, even calling at least one customer by name! If you need anything for your car and live anywhere near 35 E. Broadway, go to this AutoZone!! read more

Went here for the first time and was truly impressed by the service. I had a replacement mirror that needed to be installed and though they said they regularly don't do that, they put it on free of charge. They also fixed my tail light and later on the same day when I found out I needed a battery change I showed up and they replaced one out for no charge. Great service, great prices. I recommend Karl he was very nice and helpful! read more

I was really impressed with the service I got here. I was just coming in to get a battery and when I was changing it out in the rain, the extra care they gave really went a long way. I could tell they really enjoy their jobs. I thanked them via the Auto Zone website, but figured other people on Yelp might appreciate the info. read more

These guys are amazing! Christmas Eve and rainfall, these guys are out here replacing my car battery just in time for the holidays. Can't thank you enough Jose(Angel) and Daniel. Happy Holidays! read more

I listened to an Autozone employee and now I have an expensive repair. I walked in to the store asking for a AC refrigerant for my Prius. The guy behind the register Andy Moore said any of the ones they have will work. I said that I read that Prius needs a special one. He said he never heard it. He asked me what my car year was, plugged it in the computer, and said, that the computer says 134a, and that again, any of them will work. He didn't offer to help pick one even though there were at least 2 employees in the store and no other customers. I picked two, and asked if either would work. He said yes, so I got the cheaper one (Avalanche 18oz). I went to refill my refrigerant, and half way through the process I noticed a print at the bottom saying that it is not to be used with hybrid!!!!! I went back to the store and told me he sold me a wrong one. Andy didn't care, he said the computer told him what he told me and didn't offer to even give me money back for the refrigerant. Now I have to take it to a mechanic to get it replaced and who knows how much it will cost me to fix it. Avoid this store, or at least the employee by the name of Andy Moore who by the way may be the manager.. read more

Man I went there because I needed some quick help with my car, and ANGEL, went out his way to help me out.... He still managed to take care of 2 other customers at the same time!!!! Thanks 100% ANGEL. read more

I had the worst day dealing with some banking issues. I had the money in my account but wasn't able to access it. I got a hold of Derick and he was absolutely wonderful! He helped me pay for the part I needed via PayPal! He also installed the part for me. Just wanted to give a shoutout to Derick and all the employees at this Auto Zone! They were so helpful and informative! So thankful I went to this location! read more

Wow!!!! I came in today because my rearview mirror in my car fell off. I brought the mirror in but when i was checking out i realized i forgot my purse. I ran home to grab money and when i came back they had my mirror all ready to go and scraped off all of the old glue for me! And then Dillon came out to my car and scraped the old glue off the windshield for me in 104 degree weather. Not only were they incredibly helpful with the old glue and directions for the new glue, but the whole staff was so friendly! If i knew things about cars i would apply to your store! Thank u so much! U guys really made my day!!! read more

I cannot say enough good things. I came in with a check engine light. Eric checked it out, and it turns out my antifreeze reservoir was leaking terribly (hose was detached and unfixable). He, Jose, and Jose R. spent the time to explain everything to me, looked for a new part (didn't have it in stock so I bought it and brought it in), and installed it. They took a great deal of time and care in creating a temporary seal in the hose so that I could go out and buy said part. If they hadn't done this, my car would be toast. They truly saved me a lot of money and heartbreak. Eric, Jose R. (he goes by Joe), Jose, and Teresa were all so incredibly kind, generous, and helpful. I hope their boss reads this because they truly deserve some sort of compensation. On top of all this, I think they understood that I knew nothing about cars, yet they didn't try to take advantage of me. That's really hard to find in the car care service. I certainly will be coming back to this location for all my car care needs. read more