Absolutely the worst manager in Autozone history works here. Bought a brand new battery in February 2025. Here we are March 9,2025 with a dead battery. I brought the dead battery in to get it replaced under warranty and he refused to swap it out. The first manager was going to swap it (like it should have been) but then this guy (the only one without a name tag) came over and belittled the employee right in front of everyone there. He then went through this whole thing on how he has to charge it. The other guy knew right away that it was dead. The not nice one said to come back in a few hours and then maybe get it swapped out. I have not dealt with such a rude manager in quite a while and was really surprised by the lack of professionalism. We will never be back to this particular autozone as I believe they are one of the best auto stores out there. read more

I hope this review goes to the Priest Drive Tempe location- I could not seem to locate it on this site A big shout out for Customer Service!! Joseph Luis- give him a raise- excellent job with battery read more

We went to AutoZone for a battery and the team was very nice and helpful. The battery for the car was a bit complicated due to its location within the engine. However, Cesar, Ramon and Mario were able to make it happen. Great collaboration and team work! Keep it going. read more

Had to change a bulb for my Honda civic and got help from one of their employees Michael. Super cool and helpful guy, all around great service! read more

Alex is the best! My cars check engine light turned on while driving back from sky harbor to tucson on a Saturday night after most auto shops had closed. Despite his shift just ending, he scanned the code, called his friend who was a mechanic (twice!) and put me in touch with someone to help! Alex and the other workers (including Christian) gave great advice and were very knowledgeable. They really went the extra mile to make sure I'd be able to make it home that evening instead of waiting until I could get my car to a repair shop the next morning!! read more

This autozone ain't worth a damn. Asked guy to help me out with something said "he didn't have time" isn't it your job to work on cars?

Awesome! I am a very non-car-savvy girl, and I'm always terrified that I'll go into an auto-parts store to replace a headlight and they will just send me on my way, headlight in hand, to do it myself. Isaac put the headlight in for me, and wouldn't even accept the tip I tried to give him. I was in the door and out of the parking lot with a new headlight in the car in under 15 minutes. I will always come back to AutoZone for my car needs. Thanks Isaac! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Tempe, Arizona

Highly recommend this AutoZone! Gilberto / Gilbert went above and beyond to help me choose and replace my wiper blades in a non-condescending, helpful manner. Such a great experience! read more

The worst experience ever!!! I literally went and purchased oil to change my oil to find out that the oil I got was so black and it was actually an old oil. A customer did a return and returned an oil that he basically pulled from his turn and the Autozone associates didn't even open or look inside the container to see if anyone is scamming them. What a joke AutoZone!!! You guys should check because those are peoples cars your messing with. Anyone who purchase oil please make sure to look inside the container!!! read more

Isaac G.was so friendly and helpful! I've never been to an Auto Zone where I received "above and beyond" treatment like I did at this location. He checked my car for me, ran the diagnostic, and even out the coolant in for me. He smiled and offered friendly conversation and was highly knowledgeable about engines. He didn't make me feel rushed and took his time to answer all my questions. If you live close to this location you are blessed. I highly recommend going to see Isaac. He will definitely treat you right! read more

So thankful for Emanuel F.! I had just been to a shop to fix all my tires so coming back from a last minute trip to find my car clicking and not starting, with also two notifications popping up on my dashboard made me feeling worried. My car isn't that old so I had no clue what was wrong, I figured it was the battery or the alternator. After explaining and showing him the pictures of what I was seeing we started with the battery. It was tested and only two lower than what it needed to be, he asked some further questions and we replaced that and my car started on the first try and no messages popped up. All in all it took less than 30 minutes and I was on my way! read more

My car battery died on me and within an hour I got a brand new battery and installed! Michael was incredibly helpful and personable! Show out to AutoZone y'all never let me down! read more

I bought a battery for my car at another autozone location (the location on Broadway where they gave me BS reaosns why they couldn't install it even though it is advertised they do it for free). I came here and once i confirmed where I got the battery, they were very helpful and installed it and it dind't take that long at all. I would recomend this location. read more

My car had been running hot lately and I needed antifreeze 50/50. I don't know much about cars (except drive it, put gas in it and wash it, ) I needed help with opening up the hood because I didn't see the release handle. However, ISSAC, found the release handle broken, it had to have happens when I had my oil changed. Isaac was a "Rock Star" and managed to get my hood open and assisted me with pouring in antifreeze. We need more people like him in workplace. Thank you Issac I recommend this Autozone "great customer service' read more

It was late at night and my battery went dead it was jumped by AAA and I needed a new battery. I came to this AutoZone and they installed a new battery under warranty at the last minute b4 closing. If they didn't help me I would've had to of been jumped again and return the next day. Thank you again AutoZone. read more

Marco, John and Frank were all very helpful and kind. It's stressful being a women with little car knowledge in situations where you need help and never felt like they were trying to take advantage or make me spend more money than necessary. They got to the root of this issue and now I can enjoy my weekend and cruise around. Thanks for great customer service. read more

I got caught in the monsoon yesterday and realized my windshield wipers were wrecked from the heat! Thankfully I was right next to this autozone and pulled in 30 min before closing. Their sales associate helped me find wipers super quick and then Alex (manager I think?) put them on my car IN THE MIDDLE OF THE STORM! Honestly best customer service I have EVER experienced! I will be back again for any of my car needs. THANKS FOR GOING ABOVE AND BEYOND GUYS! read more

So, the tow truck guy who jumped my car on a recent Sunday told me my battery was bad, and suggested I go to Auto Zone, since they would install it for free. He even told me to go to this location. Genesis helped me get the right battery with an amazing warranty (turns out the last one that had been installed in my car was substandard), deftly removed my dying one and installed the new one. She chatted with me about cars while she did so, and let me know that Fords are notorious for having easily corrosive battery connectors. She applied a salve to the connectors to help preserve them and then gave me the rest of the packet so I could apply more later, especially in the summer months. Her customer service skills were great- just being around a young woman who clearly knows what she's doing with cars was actually inspirational. I normally play the dumb, helpless girl who needs a boy to help her with anything automotive. Genesis made being a car chick cool. I will definitely return to this Auto Zone location, and hope to work with Genesis again. I did try to tip Genesis for her time and labor, but she refused, saying she would rather have me as a repeat customer, but if I wanted to say something nice on-line, I could do that. Here you go, Genesis. Here's hoping your boss sees this and gets confirmation of what a stellar representative of the business you are! read more

Not the largest of AutoZones, but still very functional and carries many parts. They offer friendly and helpful service. They see me a lot and they are always happy to be there. The parking lot is small so be careful entering or exiting. Their staff doesn't give you any noise when it comes to warranty replacements. Definitely a good team here. read more

Dropped off my old oil here. Easy although it was weird just trampling to the back and having to find it myself. LOL.

I came in to get a battery exchanged and Jamal was very helpful by putting in the new battery and taking care of the old one. I was in and out in about five minutes. read more

AutoZone Auto Parts - Jamal helping me change out my battery! Super helpful and friendly. - Auto Parts & Supplies Near Me - Tempe, Arizona

Dropped a star just based on them trying to upsell me on everything. I came in for a simple pack of lint free shop towels. I first was offered the store credit card (for a $3 purchase), then was asked to buy a muli-tool, then a magnetic flashlight, then was asked if I wanted to purchase their oil filter and quarts of oil special...... NO, I just want my fuggin towels read more

AutoZone Auto Parts - Store front - Auto Parts & Supplies Near Me - Tempe, Arizona

My car battery died and I purchased a battery with a 5 year warranty. I called to confirm my warranty and Krystal was able to confirm my information. The process to get my battery replaced was quick and easy thank you to Krystal for her amazing customer service. Krystal is definitely a wonderful asset to Autozone! read more

Dennis D. Store manager very helpful offer to install my new battery grate service and it took her no time in and out in less the 20 minutes. read more

This AutoZone is always very friendly and helpful. They are able to get you in and out quick and direct you to the items you need. I love it that this AutoZone has extended hours as well. This is my go to AutoZone. read more

Jr. was incredible! He was very knowledgable about all of my random questions. (I tend to ask a lot of them) I needed a new headlamp & battery for my Subaru, Jr. went above and beyond to help me out; my battery was toast, and he was very patient to install and even figure out the silly bracket that gave me years of headaches having to readjust and fiddle with it. He tightened and readjusted the connections on my terminals so they were nice and secure. THANK YOU!!! I have to laugh because I've swapped out my headlight on my own before. Took me about an hour... Jr. swapped my headlamp out in probably less than 2 minutes. LOL He saved me so much time and effort where I would be youtubing the "how-to's" I truly appreciate him taking the time, it allowed me to leave with peace of mind. read more

Can't say enough thanks to Raul from this store! We were on our first day of a cross country moving trip. We have a soft top rooftop carrier that needed a more secure tie down system. We purchased ratchet straps at O'Rilleys and my mom and i tried to use them but failed. We went back to O'Rilleys, we tried autozone and Raul graciously put on the straps so securely and efficiently. Even though we didn't make a purchase at the store the customer service was exceptional from him. We can't thank you enough Raul! read more

My boy and I took two old batteries in to get a set of new ones and the clerk was really nice. He ran to the door to help us carry in the batteries. They were heavy heavy. He then found the right ones he had in stock and carried them out for us. What a nice young man. read more

I visited this autozone location late in the evening on one of the few rainy days this year. My car had recently started stuttering when starting so I went in for a replacement battery. Jennifer had excellent workmanship and readily replaced the battery. Her attention to detail and cleanliness with the battery terminals were also noteworthy. I'm slightly disappointed that I purchased the 5 year battery now because it might be a while before I need a replacement battery. If you're looking for excellent customer service, I'd highly recommend this Autozone. read more

Terrible service. Sold a battery with a warranty on a battery they do not sell! Highly irritating and fraudulent. Will NEVER get my business again read more

BUYER BEWARE of their battery warranty. On 6/25/09 I bought a battery with an 8-year warranty. On Oct 15, 2010, I returned it because it had failed. On June 10, 2012, (today), I returned the replacement battery because it had also failed. When I went to check out, I was told that the replacement battery wasn't in their records, although I showed them the original receipt for the replacement. The employee called the manager, who told me the replacement was not under warranty, only the original battery. After specifically asking about a warranty on the replacement battery, which I thought should have started when I got the replacement, the manager explained there was NO WARRANTY on the replacement. He said it was like they had loaned me a battery to replace the original. So I then asked how much the pro-rated amount would be, and was quoted $64. Since the battery originally cost $79, I thought that was too much when it might only last for two years, and with a questionable replacement policy. Also, I had in the past had batteries replaced which were replacements for previous purchases, so I must assume that they have now changed their warranty policy. SO, IF YOU BUY A BATTERY, be prepared for the run-around. I gave two stars because they did replace the first battery. I also took my business to a competitor. read more

Mario was awesome! Great customer service and extremely knowledgeable!

This store has bad customer service and attention to detail. I ordered a power steering line. It was not in stock. The employee told me it will be here at 9:30am tommorow morning. I called at 9:40 am next day and Mic picks up the phone. I gave him my name he sounded like he was shuffling though parts and not looking my order up in the system. He gets back on the phone and says nope not here. I said really? I was supposed to get this part guaranteed by this time and I have my receipt and it's paid for! I said let me talk to the store manager and Jeff got on the line. I told him my situation and he properly looked me up in the system. Hmmmm turns out the part I ordered was there the whole time. Outcome BBB complaint filed against the store, corperate office upper management contacted for lack of attention to detail and looking up my order. I might just file a lawsuit. read more

Me and a friend came to get a battery. My friend ask to price match. Had to done by manger and he was a jerk about it. Since it wasn't exactly the same . I went to pay and forgot to mention I had gotten the pervious battery from here. I didn't know if the warranty had expired. Than I had a coupon. Throughout this he was annoyed with me. If I didn't need that battery right than and there. I would have taken my business elsewhere! read more

Looked on their website to see if they had a part I was looking for and according to their site they had the part in stock. Went to the store and could not find it. One if the associates looked up the part and searched for it and said they do not have it in stock. He then referred me to another store. Autozone should improve their inventory system so customers do not waste time looking for a part that a store does not have even though the website says it does. Also, while I was there I had to wait in line for about 20 minutes as only one cashier was working the counter and in the back there were three other folks putting away parts or something. Seems like providing a good customer experience is not their priority. This has always been my experience at this location. read more

Some of the worst customer service you will ever receive. Do not go here unless it is an absolute emergency, and even then try to find someplace else. The worst, the worst, THE WORST! There is ONE employee who is actually helpful, an older gentleman, no one else will feel compelled to help you at all. DO NOT SHOP HERE! read more

worst Autozone I have ever done business with I returned a battery here that was still under full replacement warranty. they could not find my warranty info. They were too busy dealing with the mobile mechanics they had repairing vehicles in the parking lot to give me their full attention. Took my dead battery home because i was not willing to pay for another one. took my battery on Saturday to the one on Broadway and mill took them a few minutes to find my warranty info and get my battery replaced. worst customer service i have ever received at any autozone, and i have 34 yrs in the repair business . Take you business else where, the worst part is that i live right around the corner read more

Armani was very helpful. Every time I come here the provide amazing service. It might take some time because they are short staffed but they provide the best servicr read more

Great service was in and out. My light was out and I know nothin bout cars they got the job done.

Another store said they had a part available that i needed. Went in and their system said they have two. The rep walked to the back and less than a minute later he came back and said check with another store. He didnt even suggest another location or look further into it. This location is filthy clean the place. read more