I needed my battery checked-and Adam took care of checking it and getting me a new battery…read more Simple, quick, and clean transaction. Excellent vibes from Adam. I always go to this location because its near my home. The staff has never given me a reason to go elsewhere. Solid staff. Warranty on the batteries have have always been easy to use and saved me $$$.

Spending $234 for a battery was not in my plans last weekend but Justin was very nice and even put…read moremy new battery in for me. I appreciate the service

Just stopped in with my 2021 Trailboss. I was a service…read moremanager for over 25 years and always been a huge fan of their batteries and great service. One of the best batteries on the market in my opinion. Today was no exception, great, friendly and super prompt service. I bought a battery, paid less than $20 for them to install it. (It's way too hot out or I would have done it myself) and was out of there in less than 30 minutes! I highly recommend this place. Five stars.

Why have a warranty if your stores won't honor it?…read more On 6/27, I purchased a battery from this location without returning the old battery. I worked with Mike, who was excellent. He kindly reminded me to bring back the old battery for the core refund. At the time, I wasn't aware the old battery was still under warranty. About a week later, I returned the old battery and dealt with Tony. During the replacement process at home, I had realized the old battery was only about 26 months old and should have qualified for warranty coverage. Tony immediately processed the $15 core refund and told me to have a great day. Only after I asked about the warranty did he seem surprised and tell me the battery would need to be charged and tested first. He said someone would contact me with the results. About a week and a half later, Mike called and left a voicemail confirming the battery would not hold a charge and qualified for replacement under warranty. Had Mike been at the store upon my return, I believe this would have been resolved easily. When I returned to the store, Tony again confirmed the battery would not hold a charge. However, instead of honoring the warranty, he began looking for reasons not to. He questioned where I bought the battery, asked for a receipt from more than two years ago, and repeatedly stated he could not verify my purchase, even though Mike had previously been able to locate my customer history in the system. I explained that the battery carried an Interstate sticker dated 4/2024 and even showed him a photo from the day I purchased it in that city. None of this seemed to matter. Rather than helping find a solution, Tony appeared focused on finding a reason to deny the warranty claim. The entire interaction became increasingly frustrating. It wasn't until I told Tony I would sit in the store and contact the other Interstate location or corporate that he decided to call his manager. He eventually spoke with his boss and was authorized to refund the battery purchase, which he then processed. In the end, I told Tony that both interactions were unacceptable. I strongly believe he intended to let me leave the first time with only the $15 core refund and no mention of the warranty, despite the battery qualifying for coverage. Customers rely on store associates to do the right thing and help them navigate warranty claims fairly. Mike demonstrated that level of customer service; Tony did not. Tony needs to do better as a representative of Interstate All Battery Center. Honoring warranties and treating customers fairly should never feel like a battle.

No stars for this store. Employees have no knowledge at all lately. Seems that there are new…read moreemployees and new managers every week. What the hell is going on with this store. It used to be my favorite store when I dealt with certain individuals there. Especially the tall native guy that was always there. Very knowledgeable and smart. He knows his shit from old school to new and he always greeted me with smile. Sorry you guys lost a great customer. It seems to become an Autozone.

I had an excellent experience dealing with Melissa trying to find replacement brake pads for my…read more2000 Ford Explorer Limited. She had the experience and knowledge to look at the 2001 brake pads that would fit my 2000 Explorer since the ones showing up in the system weren't the right replacement. Unbelievable she was able to master the possibilities to resolve the issue. Kudos!!!

I am extremely disappointed and frustrated with the service and product I received at this…read moreAutoZone. I purchased a new battery from this location, and it turned out to be defective. The battery leaked acid all over my backseat carpet, causing severe damage to my vehicle's interior. When you buy a brand-new part, you expect it to function correctly, not cause thousands of dollars in property damage. This was a massive safety hazard and a huge financial headache. I will not be shopping at AutoZone again and would warn anyone else to be extremely cautious when purchasing batteries here. Will be reaching out to corporate for compensation for destruction of property .

Mr. Monster Sousa is a real one!! He knows his stuff!! Give him a raise!! Very patient!read more

So many negative posts on this page? Odd. I needed a coolant hose flange for my daughters BMW 328i…read more Went to my obvious first store (Auto Zone) and they referred me to the dealership (and we all know how much the dealership is going to charge). So on my way to Chapman BMW, I noticed this parts store, and decided to pop in. They stated that they could get me the part TODAY (if it was placed before 10am) by 12:30pm. They quoted me $26. I decided to just see what kind of price the dealership wanted. They tried to sell me the piece WITH the hose for $125. I didn't NEED he hose, I just needed the outlet flange. So, I decided to go back to Advanced Auto Parts and place the order. Went back right at 12:30 the same day, and they had the part on the counter for me waiting. I just don't get all the negative comments for this store, because they all provided top of the line customer service. (Even got an aluminum flange instead of plastic, which I had no problems with the installation)

My car battery was dying and other stores said it was fine. Well it wasn't! John Endres and his…read moreteam, including Junior diagnosed the issue, found it was under warranty and got us going quickly. This place gets five stars for service and inventory.

They have always been responsive and helpful, recently had a great experience getting new tires. I…read moreknew I needed brake pads and a battery as well, but didn't mention it because I thought I'd have to break up the repairs. Michael spent so much time with me talking it out and checking different options, I was able to get everything I needed done in my budget. I shopped around too, to be safe, and feel really good about what I paid. Everything was quick and the car drives great. Highly recommend!

Talk about a bait-and-switch! Be very careful of what you are quoted. After my son's car's warranty…read moreexpired, I wanted an established mechanic I've previously visited to do an oil change. Big O was top-of-mind. I called and spoke with a technician who reviewed my vehicle options, recommended the best service, quoted an advertised price (nice!) and scheduled me for a convenient time to take the car in. Service was prompt with a technician ready to grab the keys and take the vehicle in as we completed the paperwork at the register. Uber had been called and ready to take me to lunch while the car was serviced. Then came the switch... The price on the register was DOUBLE the quoted amount and on the printed rate on advertised flyer. The cashier then pointed to a half-torn paper on the station explaining that due to the "tariffs" there is an extra cost. Of course this could have been explained at the time of scheduling, but then they can't easily rope you in. And that's the last time Big O got a dime from me.

I worked with Tyson as my front desk representative and he was so kind, very honest with me about…read morewhat to expect for my tire patch, and never pressured me to get any additional services done. I set up my appointment online, checked in online, and then was seen to quickly despite arriving a little ahead of schedule for my appointment. My service finished within the expected time frame too. As I only needed a tire patch, that was free. Despite my entire visit being free, this location did not try to upsell or pressure me into getting something else done beyond what I expected. I'm incredibly happy with the service and value. The lobby was very clean, and I was able to get a seat while waiting. There are stores in the plaza to browse if you did not want to sit in the lobby. It can be a little loud as it is next to the garage where they work. They will text you when they're done. The tech who worked on my car was also very kind and brought out my car for me in a way that would be easy to get out of the lot with. I had a worse experience at another Discount Tire location, but I'm happy to say that I would definitely recommend this one.

I wasn't gonna leave a review but decided to tell my story to help the next person out. I took my…read moretruck to get an alignment and wheel balancing. The balancing didn't go well, as the truck still hopped a little around 80mph, so I took it back. They realigned it and it made a difference, so I was ok. A few days later, I looked at a wheel and a center cap was missing a bolt. 3 other center caps were cracked to where the bolts didn't secure the caps anymore. I just sat there like, "...now, why wouldn't they tell me this?" Point: plastic center caps crack ALL the time! It's not a big deal. The manufacturers are the problem, being cheap and not wanting to reinforce the caps...as if they want to make money selling us new center caps all the time. I have 6 cars, and two have plastic center caps. You must gently put them on, or they crack if you over-tighten, even slightly. The person at Discount didn't know this, so when they cracked three of my caps, they tried to conceal it by not telling me (and just making the bolt look like it was on correctly). I was NOT UPSET at the cracked cap. Get that out the way, first. I ordered two new caps and had a spare cap in my garage from my spare tire. They aren't expensive at all. Just $35 each, so I bought two new ones online. The next day, I went to Discount - not to get reimbursed - but to show/tell the manager (Tyler, I believe) about the plastic center caps being broken. I wasn't upset about it breaking, but more upset about the tech not telling me it was broken. THINGS BREAK and I get it: plastic is cheap and the manufacturers are wrong for doing our wheels like this. I told him I already bought new ones, but if he could just run it by the guys to BE CAREFUL with plastic center caps, as many have no reinforcment and they will snap/crack. He understood. He felt bad. I wasn't looking for reimbursement, but he asked me how much I paid and reimbursed me! I was not expecting that because I work on cars and I know how plastic will snap. Again, I own 6 cars and I do 99% of the work myself. I'm ok with things breaking, but not ok with concealing the fact that it was broken. Tyler understood and apologized and paid me for the two caps I bought. To me, that was more than I expected and truly genuine for him to offer and to do that for me. In my opinion, the manufacturers need to reimburse us all because cheap is cheap. They need to make center caps with reinforced holes or they need to make them in aluminum. The person that broke mine clearly didn't realize this about plastic center caps and it was not intentional at all. But the concealment of the damage was intentional and that's what upset me. Breaking it? Nah. I was ok with that. It happens. The fact that Tyler made it a point to resolve it AND to have a talk with the techs made the bigger difference. Not all customers would have been so understanding about a broke piece of plastic, but owning multiple cars, I get it. I appreciate Tyle and I appreciate Discount for taking the time to listen and to train the techs to save people the headaches of small mishaps. Things happen, and that's just how life is. That's why replacement parts are sold: because things happen. But we just have to teach our young men to accept responsibility and not hide it. I'm old. Tyler (the manager) is about 10 to 15yrs younger than me. His techs are probably 10 to 15yrs younger than HIM, so we need to pass these lessons down from generation to generation. Tyler understand why I was there: it wasn't for the money, but I appreciate him reiumbursing me. I just needed him to be the leader of the shop and help his guys become more honest mechanics in this world. I'm a mechanic, myself.

I always have an excellent experience at express oil! There was a slight wait but once in the bay…read moreI was in and out! Anthony did an excellent job, he was gregarious and informative!! This is my go to for my oil replacement for both my cars.

Good customer service, timely and efficient. I went in with a coupon, but of course it was a bait…read moreand switch as my oil change went from 44.99 to 89.99 due to the oil they said I needed. I said ok as I didnt want to wait 2 hours for the dealer to do it. I was able to wait in my car and they checked for the car for needs and gave me estimates. While it was a pretty good experience, I am not sure I would return.