Went to Audi of Temecula several days ago and as always, received VIP treatment! I literally was out in no more than 3 minutes! I needed a battery replacement for my car key. As soon as I went in Jerry Karnes greeted me with a big smile. I explained to him what I needed. He replaced my battery in a matter of seconds. I handed him my credit card and he said I didn't owe them anything. What?!!! Audi of Temecula Rocks! Thank you Jerry for the Excellent Friendly and Expeditious Customer Service. I love Audi Temecula read more

Thank you Jeremy for providing the two best car buying experiences I've ever had. The first time we met Jeremy my son Jared purchased his dream car "2017 Subaru WRX STI". I wasn't even considering a vehicle for myself, but Jeremy's pleasant and patient disposition allowing me to test drive a couple cars made me consider the possibility of buying a car and Jeremy made it possible for me to purchase my 2018 Audi A3. Thanks to all the Audi Group (Robert, Jeremy, Pricilla, Moe and the GM) for the EXCEPTIONAL SERVICE you provide !!!! If you're ever in the market for a new or pre-owned vehicle Jeremy is the Audi Brand Specialist. read more

I'd never purchased a vehicle out of state, sight unseen before. That was tough for me to come to terms with for such a large purchase (on a used vehicle) but I couldn't find an A6 with the options I wanted locally. I had narrowed it to two Audi A6s in California until I saw Temecula's listing. Everyone I talked to was extremely friendly and helpful. Sales rep, Brandon Schulze, took the time to answer all my questions and concerns. He outlined the whole process in detail. Even following up with me thru text on his days off. Sorry Brandon! Lol I sent in a check and 3 days after it left the dealership. The car arrived and I couldn't be happier. Thank you Audi Temecula! Peter L read more

I recently purchased my car from this dealership. I was pleasantly surprised at how very welcoming, nice and what great customer service I received. I really felt like both salesmen I was dealing with, Brandon and Jeremy really went ABOVE and BEYOND to help me get into a car I love. I would highly recommend working with either of them. Priscilla made the finance part so very easy and was beyond helpful. I was so appreciative of her and that she took the time to explain any questions I had. (and any questions my father had since he was there to make sure the numbers all added up) Priscilla made the signing such a quick and easy process. She even followed up with me as she had promised the following week. Additionally, I have to say the entire dealership is so friendly, Tammy came ups to me as soon as I had settled on the car I was purchasing and welcomed me to the "Audi family" and every time I walk in she is beyond sweet and makes you feel like she goes out of her way to say hi. The whole place is really just that welcoming. Thank you, Brandon, Jeremy, Priscilla, Tammy as well as all of the Audi of Temecula for being so helpful. I really appreciate everything. read more

This place is dead as can be Cannot order cars .. they don't know when anything will be in! Audi is suffering read more

To say I'm pissed with the guy that was closing up the service department today would be an understatement!!! He better be glad I was not in town when my wife came in to see about our car!! Dude was rude from the moment my wife stepped on the lot! I read about another yelper that said Austin and another guy named Moe stayed two hours after closing to help him!! Where were they when she came in because we can't say that about the dude that was there when my wife showed up to see about her car. Said the guy was rude and not eager to help her. We had to get the car towed in this morning because it would not start. I had to go to San Diego for business and she had to go to work. So the service department said they would look out for the car and let her know when it arrived. That part was fine! But being that the battery was dead dude told my wife he could not do anything until it had a new battery. She was not going to buy a new battery because it was still under warranty. She told them that she would meet the tow company there after work to check the battery. It was not until 6:30 that she arrived and when she stepped on the lot to see who could help her that's when that lazy so and so just pointed to the back lot and told my wife your car is back there! He would even walk with her and talk to her about the car!! The towing company came out and they were extremely helpful and nice. They assisted my wife more so than the service department! My wife went in to see the service guy and he was on his phone texting and did bother to get up and talk to her like a professional! Said they couldn't do anything until Monday because they were closing at 7 and it was now 6:49pm. So she told him that she was going to leave the keys in the car and come back Monday, he said okay and she walked out. The tow truck techs helped my wife more than the service guy! They even gave her a bottle of water because it was HELLISH hot out there! I saw all the 5 stars and I'm wondering where are those people at because the dude today was butt head!! I am an easy going guy and it takes a lot to get me worked up but the way my wife was treated today got me there! M&M read more

Car buying is the absolute worst, except when you buy car thru Audi Temecula! Brandon and Ronnie were fantastic ( ask for one of them, trust me), they handled my indecisiveness with so much patience, and truly got me the lowest price now two times in a row. Once you are a customer of theirs, they really want to not only keep your business, but make sure you are happy with the experience with them - which truly reflects in the way work around what you want and what is reasonable for you when purchasing a car. The best part, is I was IN and OUT, and you don't get that gimmicky car dealership pressure to buy additional things. If you say no to something, its actually okay with them- they wont try to change your mind by offering a free hot dog or donut ;) I drove over an hour away outside of LA/OC dealers just to work with this team, and Ill do it again next time!! read more

Audi Temecula - new a4 from Audi Temecula - Car Dealers Near Me - Temecula, California

Audi staff is amazing! Megan helped us from the beginning of our car purchasing journey and did not stop until we found exactly what we were looking for! We are so grateful! We had an amazing experience and we absolutely love our new vehicle! read more

I just bought an Audi Q5 hybrid from Audi of Temecula and they were fantastic! They were up front with everything and explained the car's features to me thoroughly. Megan, Brandon, and Priscilla are awesome! The car itself is amazing- smooth, comfortable, fast, fuel efficient, and classy. read more

Andrew was very helpful and professional. We communicated months ago and I finally went in and the process of obtaining my vehicle was fast and easy! Thank you Brandon, Andrew & Rick for accommodating Mom & being so fast and reliable! read more

I used to take my care to this place until I found out how dishonest they are. I had them look into my oil light keep coming in within only 3000 miles and they used my extended warranty $2200 of which $500 out of pocket deductible and the issue never been fixed. The light cam on again and they said that they would have to run a test that would cost me close to $300 to find out why I still have the same problem. Trust is a big issue at this place; when I took the car second time after the repair and the light came back on, the technician took it for a spin ( which is unusual) since they always check my car in in front of me and never take it for a spin and he came back and said there is no warning light; luckily I had taken a photo before I bring the car in as I was already having trust issues with them and showed it to him. They are also very expensive , they been charging me $228 for oil change and I had it serviced yesterday at Walters Audi for $178. I do not mind the drive if I have the trust. If and only if you have to take it to Temecula Audi Trust only Toney. read more

We recently purchased an Audi Etron and we our very pleased with it. Our Audi Specialist, Megan Bruning, was extremely amazing! Megan, thank you for the outstanding car buying experience! We will definitely see you again for our second Audi! read more

No high pressure games or gimmicks working with Brandon S. I was wowed by Brandon's no-nonsense approach to helping me with the sale and personal home delivery of my new car. I had all the numbers, financing and trade in information before I even saw or test drove the car. I highly recommend Brandon S. To anyone looking for an Audi. He made the process fun and seamless. Thank you Brandon! read more

Audi Temecula - 2020 Audi A4 - Car Dealers Near Me - Temecula, California

WORST CUSTOMER SERVICE EXPERIENCE EVER! If I can give 0 Stars I would! My husband and I came to the dealership looking to purchase an A5 Cabriolet but the cold reception we received was enough to convince us to go back and stick with BMW of Murrieta where we have purchased our last 6 cars from. There we are always greeted by everyone with smiles on their faces and made to feel like they are happy to see us. The A5 which we were considering may or may not be the better car but I guess we'll never know. It was like they didn't want to sell anything. No one was outside to greet us. It was basically self service as we went into the empty showroom and it took several minutes of us looking around the car before someone approached us. Even then it was like pulling teeth trying to get information on the car! Instead of selling the car and showing us how great it is, we had to ask the questions to get any kind of information . Needless to say we couldn't wait to leave! Why would anyone buy a car from here where you are made to feel like you are bothering the sales people?! It's a shame as we really expected better from Audi. read more

I've taken my Q5 here for service since I purchased it in 2018. I've dealt with Adam and a few other service advisors over the years and they've all been professional. However, for some reason I've now been passed to Justin and his customer service attitude is horrible. He's snarky, sarcastic and is condescending. It's very unfortunate that Audi Temecula has this person representing their establishment. read more

I had a BMW X2 M35i that I was absolutely not happy with and I had contacted Brandon, a sales manager, at Audi Temecula regarding an S4 that I was interested in. He went above and beyond to acquire the exact vehicle that I wanted, having it transferred from another regional dealership. I mulled around after corresponding with him for several days on whether to trade the BMW in for the S4, and ultimately I decided to do so. I came in unexpectedly, without an appointment and was greeted by a friendly, young salesman named Michael Rieger who was SO incredibly customer-service oriented and amazingly knowledgeable about cars. Another gearhead who gave me a ton of advice on the S4, talked cars and life whilst we waited forever and a day at my credit union to gain the cheque needed to finalize the deal. Once back, I was again greeted by the sweetest finance manager named Priscilla and I was on my way with my 2021 Daytona Grey Pearl S4 Prestige. I am overall super happy with the purchase and could not have had a smoother experience with everyone involved. They were super personable and made me feel at ease in a place where people normally don't feel at ease! I'd buy another vehicle from these people in a heartbeat! read more

Audi Temecula - My new baby waiting to be tinted! - Car Dealers Near Me - Temecula, California

I really appreciated Brett's quick service on getting us in to deal with a windsheild issue. I had my elderly mother with me and he was so kind to order us a Lyft to go to Trader Joe's while we waited for the repair to be done. Much appreciated thank you! read more

I have never in my life had such a pleasant car buying experience. Michael, Priscilla, and Derek all made buying my car such a breeze. They were beyond transparent, knowledgeable, and quick! I think I spent less than 2.5 hours total with them and was on the road in my new, to me, car. Priscilla even gave me tips on how to get money back from my previous purchase that I was trading in. I recommend everyone coming here if they want the easiest car buying experience ever! Thanks again!! read more

My 2014 Audi A7 Tdi developed an oil leak, this turned out to be the upper engine oil pan, which requires removal of Engine/Transmission, etc. I live in San Diego and chose to go to Audi Temecula because of the good things that I had read online about this dealership. Tony was my service advisor and was extremely knowledgeable about the service and mechanics of my vehicle, and was able to explain the entire procedure to me. I would highly recommend choosing him. At the end, the repair was perfectly completed, and throughout the process everyone at the dealership was friendly. I would highly recommend going to Audi Temecula, even if it is a bit longer of a drive than other Audi service centers, I'm sure they're great to buy a car from as well. read more

Audi Temecula - Car Dealers Near Me - Temecula, California

The service department is NOT GOOD (to be kind). Don't walk away from it, run away from it.

I would give this business a NEGATIVE (minus) 1000 stars if ai could. Stay far away from this place. They will take FULL advantage of you!!! After getting my Audi serviced at Jiffy Lune I took it in to Audi because my audio console would not pop up. I told them that it may be a connection issue because it has done this to me before. Well, later that day they called me and said that a module was malfunctioned and that I would need to replace three whole thing. And that would be about $1,800. And that my car also needed servicing, which would cost me about about $1800. (Jiffy Lube charge me $283). I told them that is about the value of my car. I couldn't afford such an expensive fee, so I took it to another place. Well, Lo and Behold, the other place was able to get my audio console working again and he only charged me $60 for it. He discovered that one of my wires was disconnected. When I called Audi to tell them this, the manager, Brett, admitted that his technician unplugged the connection. And that he "forgot" to plug it back in. Can you believe it? After charging me $250 for a diagnostic, they unplugged my connection, and told me that I would have to spend $1,800 for a completely new part. These people are scammers. RUN far away from them. Don't just walk. They will take full advantage of you. What a terrible shameful way to do business!!!! read more

I bought a 2018 Audi A4 here and the salesman, Andrew really worked with my family and I to get a very fair deal on the car. He was very transparent and knowledgeable about the Audi brand and German cars in general. We got the car checked out by a private mechanic before purchasing it, and the private mechanic noticed that a couple of filters needed to be changed. We informed Audi of this and they changed both filters for free before I purchased the car. Through this car buying process I only had excellent customer service. I love my Audi A4! Although I purchased a used car, the car feels, smells and looks brand new. Thank you Andrew and the whole Audi team. read more

This was good but has gone down since Covid. Seems to be an excuse for not giving a good service any more. No more loaners, was told it was mandated by California but on seeing a Lexus loaner a couple of days later, I decided to call Riverside Audi - they still give loaners - imagine my surprise!!! Must be outside California! So much for the mandate. Next service will be Riverside - worth the drive. read more

Today I drove from Los Angeles out to Audi Temecula to test drive one of their cars. I can not speak highly enough of both Shawn & Prescilla. They had me in and out of there within 90 minutes driving my new car home. Their professionalism, kindness, and ability to make the transaction happen so quickly was unbelievable. The 2 hours in traffic to get there was absolutely worth it. Amazing dealership, the best staff and 1 very very happy customer with her new car. Shop with them, you will not be disappointed. read more

5/5 stars. I have gotten my Audi A4 serviced the last 3 times here and every single time they are super helpful and friendly. I will always come to this Audi service center for now on for all my service needs ! Very professional and always helpful. read more

Would never recomend this dealership to anyone if youre planning to buy new or only couple month old car with a lot problems as a certified audi dealer they shouldnt do this bcs they're representing AUDI whens you sign the papers theyre done with you . Definetly going to report this company better bussines bureau stay away from this miss leading dealership read more

I live in San Francisco and drove all the way to Temecula to buy my new Q5 from Millard Suan. Have to say that the whole experience was seamless. I submitted an approved application for the car a few days before I arrived and they pulled the car from the lot for me so that we could complete the transaction in person when I got there. It was incredibly kind and easy - in and out. Millard made it simple and was on the ball with texts and calls. Great experience and appreciate these guys. read more

Gave me a gouging price On an alignment. $300 more than what it should've been. I checked around my sources and other dealerships and I took my business elsewhere. Also when I had a service there my tires were not all the same age but ironically they all have the same tread. Not trustworthy if you have a brain read more

Buying a vehicle at THIS dealership was the best experience my husband and I, (of over 32 years) have had with any dealership we've dealt with in the past. Millard was awesome by working out many of the details over the phone with me the day prior. Moe, Rick and I believe, Philip, (finance), were all terrific. Would definitely recommend everyone consider buying a new or used vehicle at Audi Temecula. It was quick, painless, no gimmicks or pressure on us. Great people! read more

The staff at Audi of Temecula are the best. They are totally professional. Andrew Johnson was my salesperson. He made buying a car a very pleasant experience. This is the second time I have gone to Andrew for my new car adventure. He thoroughly explains the vehicle and answers all questions, even in the days following the purchase. The sales manager, Mo, was just as pleasant and helpful, right through to Priscilla in financing. Until my two Audi experiences, car shopping and purchasing was, without fail, a long drawn out, extremely unpleasant experience. And my car!! Wonderful. Handles like a dream. read more

Audi Temecula - The Audi experience is like no other new car I've ever owned. - Car Dealers Near Me - Temecula, California

I leased a vehicle from Audi Temecula last year and had a great experience. But it paled in comparison to the experience I just had with Priscilla in the financing department this week as she assisted me in fully buying out my lease. Honestly, I cannot recall having such great service from any business in years. I wanted to finish the transaction in 2023 and had waited until the last minute. She walked me through the entire process over the phone and email. I was able to do most everything from home from wires to paperwork and just needed to meet in person to sign the final DMV paperwork. I was paying it off in cash and I don't know that the dealership had much to gain in the transaction other than my loyalty. Regardless, she had everything so perfectly prepped that I was literally in and out in 3 minutes. It was just exemplary service and I will be back whenever I need to purchase another car. 10/10 would recommend. read more

Audi Temecula Nov 25, 2021 My wife and I stopped into the showroom without an appointment a few weeks back to see the new Q5. We were approached by a 20 something girl named Megan Bruning who was pushy and anxious then turned a little snotty when we said we weren't ready to test drive. Actually we wanted to test drive, but not with her. My wife said she got a bad "vibe" from her and said if we were going to spend that much money on our dream car we didn't want to buy it from a kid. We politely took her card then went straight to another Audi dealer in the OC and made our purchase from a nice easy going experienced trustworthy salesman who has been selling cars for 20 years. We want to work with someone who knows the answer to every question about the car and will be there a month after we buy in case there's an issue! You lost out on a cash deal bc of Megan's typical millineal attitude! read more

Had the pleasure of working with Brandon (salesman) and Priscilla (finance) with getting our vehicle. From start to finish, the transaction went really smooth. They made sure we were happy and went above and beyond. Even after the vehicle was purchased, we received a call the next day from Priscilla with a lower APR. Their effort didn't stop after we drove off the lot and continued to make sure we had everything we needed. Awesome team! Would also like to thank Tammi for calling us back when the vehicle was available and completing the transaction. Great work guys, I'm sure we'll see you in the future :) read more

I'm so glad Temecula has an actual Audi dealership now. I got a killer deal on my A3. I had a few hiccups with maintenance at first, but mostly because I didn't understand how my car worked. Haha. They are all awesome salesmen, and answered all my questions, no matter how many times I came in. They were super patient with me. I will be back for my Q7!!!! read more

Just finished my third transaction with Brandon Schulze and I couldn't be happier. Brandon and the team at Hoehn are professionals and will take complete care of you. By far the best dealership experiences I've had. I live 5 minutes from my local Audi dealer, but have zero issue making the 1.5hr drive to Brandon knowing I'll be treated right. read more

I went to this dealership today. I was looking to purchase a A5 . No one came up and spoke to us . I even waited in the showroom. Customer service was horrible. read more

This dealership, from top to bottom is awesome. I had the best experience I have ever had in purchasing a vehicle. Everyone I came into contact with was helpful and obviously dedicated to making sure their guests would come back time and time again. From the Finance Manager down to the person who detailed my vehicle before it was turned over to me, they were all spectacular. Special thanks to Priscilla in Finance, and to Michael and Andrew in the sales department. I appreciate you all! read more

We have had our Q7 for two years and Tony Soto has been our service advisor from the beginning. Our gas tank had and issue and Tony handled the replacement and the loaner quickly. Just had a routine service and it was all perfect as usual with Tony. read more

This is on the service center but also on the dealership and lack of follow up. Take your time and save yourself a headache - go to another Audi dealership (even if it's 30-45 min drive to riverside or Escondido). Unfortunately this location lacks knowledge on how to repair minor audi car issues that escalated into major repairs. Even with 5 visits still couldn't fix but claimed car was okay (misfiring, no power on a 5 year old car with less than 60k miles amongst getting stopped for excessive exhaust by a police officer out of concern). But little things like other customers personal information left on papers in my console from the technician on two different occasions, a service manager not following up with messages nor when I was there multiple times in the month - isn't that a clue to check if everything is okay? Every visit I've had at Escondido I always had a survey or a phone call check to see how things were and if things were done read more

Audi Temecula - Other customer invoices with their personal information left in my car ... wish I could show the rest but too invasive of their privacy - Car Dealers Near Me - Temecula, California

I had the pleasure of working with Brandon Schulze in the Internet sales side of Audi Temecula. I am located in Granite Bay Ca and was able to put the deal together over the phone and through email with him prior to flying up from Sacramento. He picked me up from the Ontario airport, brought me to the dealership, went over all the car details with me and then introduced me to Priscilla, who got me through the entire finance side in less than an hour. The team was so great to work with and super professional. I recommend them to anyone searching for an Audi. I drove mine home 500 miles to break it in. I appreciate you guys, thanks again! Josh read more

Audi Temecula - Car Dealers Near Me - Temecula, California