Big NO for Erik. I would definitely recommend AVOIDING Erik Lopez as your advisor, especially if you're female. He helped set up my service appointment via instagram, and then when I had posted a picture of a family breakfast, he assumed the males arm in my photo was a boyfriend? So he said he was canceling my appointment and to go to a different dealership. Yeah, big no for me Erik. I've been coming to this location since 2015, you think your personal issues are going to stop me? Lol LEE SAVED THIS EXPERIENCE. If it weren't for Lee, I'd be way more upset than I was. Lee- thank you so much for making me feel so comfortable. You really went above and beyond to make sure I felt safe, happy and you made sure I was set up with a loaner ASAP so I could get to work. Thank you for all the kind and encouraging words. And thank you for making sure my car was safe. I wouldn't go to anyone other than Lee. Thank you again! Lee, you're literally the only reason this is a 5 star review. So thank you read more

Hello Subaru of Temecula - Offensive text from advisor - Auto Repair Near Me - Temecula, California

The service department cannot be trusted, at least in my experience. I will never go back. I had some recall work done and then got an email saying that they found an "engine oil leak" which would cost over $4100 to fix. The email included a phone video made by the tech showing what looked like black oil behind the engine. My car was recently inspected by a good independent shop (Auto Club Approved!!) in Temecula and they found nothing leaking. So, was I supposed to just pay the four grand for nothing or were they going to try and get me to trade in on a new vehicle? We will never know because my independent garage said "no leaks" and my garage floor hasn't got a single drop of oil, and I will never go back to this dealership for anything, not even parts. read more

Still 1-star because it seems they never changed my oil on 2/18. First, I learned it's overfilled on 3/6, then I learn the oil is way too dark (3/17) for the amount of miles I drove the car, which is 233 TOTAL. I barely drove my car due to the fact I purchased a brand new car. But they're trying to say I drove 233 miles AFTER I found out about my overfilled oil, which is not the case. I get gaslit at work everyday, don't try to gaslight me with that. It is 233 miles TOTAL and for only 233 miles that oil should have been the nice golden color oil is but it was as if I've driven it for thousands of miles for how dark it was. They also threatened to close my complaint if I did not bring my car in to them on their time. I received a text while I was at work saying my car was being serviced, which was odd because my WRX or my Forester did not have scheduled appointments. I thought maybe it was just a mistake so I just went about my work day. After work, I go through my emails and see an email from the service advisor stating, "If you decide not to arrive, we will close your complaint." The issue has yet to be resolved but you're threatening to close my complaint if I don't go in on your time? I'm the customer, shouldn't it be on my time? Are these the business tactics we practice because this dealer is not BBB accredited? A few emails ago, they did ask me to remove my posts. Why should I after I've been continually gaslit by the service advisor that I will not name and then threatened to have my complaint closed because I'm not doing things on their time? read more

Hello Subaru of Temecula - Got an oil change and they overfilled it. This was tested on level ground with a cold engine. - Auto Repair Near Me - Temecula, California

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I went in today to pick up some transmission fluid and a few other car parts. The person who helped me was super kind & helpful! Made sure I got the write part and was honest throughout the whole interaction. He has great customer service and helped me get what I needed quickly. SEP. 14th read more

Drove home in my new car today. The Sales Manager Jose made sure every phase of the leasing experience was wonderful. Ben the salesman was also fantastic and explained every detail and set up my phone to merge with the vehicle. Jose brought the manager of the service department over to make me comfortable with that department. They treated me like family and I cherish the relationships I have made with them. I highly recommend Hello Subaru and will be forever grateful for the professional service I was given. read more

I scheduled a service appointment at Hello Subaru Temecula for my wife's Subaru Ascent and it turned into one problem after another, with zero confidence-inspiring ownership from the service department. This visit was for the 60,000 mile service, which is not cheap (around $1,300). When I booked the appointment over the phone, I was very clear about what I wanted and did not want. As part of the package they include a battery cleaning, and I specifically said I did not need that. The person who set the appointment assured me everything was noted so the team would be ready when I dropped the car off. When I arrived, there were no notes. They had me down for an oil change only. I had to walk them through everything again at check-in. That eventually got sorted out, but it was also the first sign that what was promised on the phone did not translate into actual execution. During the service they sent me the inspection video, which was appreciated. They flagged the rear diff cross member as needing replacement. What bothered me was that nobody checked whether it should be covered under warranty until I brought it up. Once I pushed, it was confirmed and handled under warranty. That did not feel proactive or customer-focused. It felt like they were perfectly happy to see if I would pay for it unless I caught it. Pickup was where things really fell apart. When I went to pay, the total was about $1,000 higher than what I had been quoted. After spending time reviewing it, they eventually realized they were double charging labor. That is not a minor mistake. If I had not pushed back, I have no doubt I would have been overcharged. Then they brought the car around and the rear wiper was visibly wrong and jammed. It was wedged between the glass and the trim because they installed the wrong size wiper and forced it to fit. This was obvious at a glance, which tells me there was no real quality check before handing the car back. At that point, the bigger issue became trust. If something as visible as a rear wiper can be installed incorrectly and sent out the door, how am I supposed to have confidence in the rest of the work that I cannot easily verify? Did they change the cabin and engine air filters? If so, were they the correct ones? Did they replace fluids that were part of what I paid for? I honestly do not know, and that is the problem. The service manager's response was essentially "sorry," with no real attempt to reassure me that the service was done correctly or explain what quality control they have in place. When you stack it all up, it is a mess from start to finish. Appointment details not documented, intake not aligned, warranty coverage not proactively checked, an attempted overcharge due to double labor, and an incorrect part installed with no QA. I left with no confidence in the service department. Unfortunately, this is part of a broader pattern we have seen across Subaru dealerships, not just here. On a prior service at a different dealer, we had an upper oil pan gasket replaced under warranty, which required pulling the engine. It was done incorrectly and had to be redone shortly after, which resulted in nearly three weeks without the car. Between experiences like that and what happened at Hello Subaru Temecula, we have lost confidence in Subaru service overall. We have owned four Subarus. Between this and other subpar dealer service experiences, this will be our last. I cannot recommend Hello Subaru Temecula service, and I would strongly suggest going elsewhere if you value accurate billing, basic quality control, and confidence that the work you pay for is actually done correctly. read more

Hello Subaru of Temecula - Let's just go ahead and wedge the completely wrong wiper here, and send the car out like this . The customer will never notice - Auto Repair Near Me - Temecula, California

i purchased a car from joe cardoso! he helped me get into a car thats perfect for me with the BEST DEAL, I LOVE HELLO SUBARU of TEMECULA! Only goats are born here! read more

My appointment was @ 7:30am & was over charged since they did a coolant flush to a radiator that I needed to be replaced the following weekend because it had slow leaks which was a concern noted to the customer service representative. Horrible!! They're in business to rip potential good customers off!!. My first & Last time going to their establishment!!. read more

These guys are incompetent as they come. Can't install their own oem parts when brought to them. Can't replace a simple Bumper clip because they deemed it wasn't broken. Last time tried to stick me w a $3k ac bill and told my insurance my condenser was leaking. Instead of checking the known forester weak point - the O rings. They charged me $250 and I went in their parts department and spent $16 on O rings , replaced them and refilled the Freon myself all for under $300 Including their ludicrous $250 check out fee. STAY AWAY FROM THESE CLOWNS. THERE ARE BETTER DEALERS IN THE AREA. You might have to drive a but it's worth it to not have to mess with them. Try calling Joshua the service advisor and you will never get through ever. Good riddance to this shop. But they'll call me again for my recall about my springs even though I have a lowered forester on aftermarket springs. They've called me for 6 years trying to get me to come in or find my old springs to give them. Wtf. Clowns read more

I first called and spoke with Jose on the phone who gave me a great price on a certified preowned vehicle so I made the trip from San Clemente, Jacob was my sales person did a very professional job on his presentation and was very polite, Don in finance was amazing. He was actually like a financial advisor and helped me make the right decisions. Erica was there to help as well and did a great job. My overall experience was five star from the team. Will definitely keep them in mind when I need them again. Do yourself a favor and go to hello Subaru because it's hard to find honest people to help you these days. read more

I had a major issue with my car when the engine, and I was extremely stressed about getting it fixed and figuring out what options I had. Subaru connected me with Lee Quintanilla, and honestly was the best help Iv'e ever had! Lee helped me walk through every option available and genuinely went above and beyond to help me get my car taken care of. What stood out to me most was that he never made me feel like he was simply trying to sell me something. He genuinely seemed to care about helping me personally and finding the best solution for my situation. I'm extremely grateful for all of his help and professionalism throughout the entire process. Because of Lee, Subaru has gained a loyal customer. I would highly recommend him to anyone who needs help with their vehicle. 5 stars all around! read more

I purchased a vehicle yesterday from Hello Subaru of Temecula, and I wanted to take a moment to recognize my sales representative, Josh, for making the entire experience such a positive one. From the beginning, Josh was professional, responsive, and extremely easy to work with. Before I even came to the dealership, he sent me a detailed video of the vehicle, answered my questions, and made sure I had the information I needed without ever making me feel pressured. That level of communication and transparency made a big difference and gave me confidence in making the trip to see the car. Once I arrived, Josh continued to provide excellent service. He was straightforward, personable, and genuinely helpful throughout the entire process. Buying a car can often be stressful, but Josh made the experience smooth and comfortable from start to finish. I also want to recognize Matt, one of the sales managers, who went above and beyond during the financing process. After the initial financing was arranged, Matt took the extra initiative to call the bank back and ask if they could offer me a lower interest rate. He didn't have to do that, but he made the extra effort on my behalf, and I truly appreciated it. I also appreciated the other sales manager who helped complete the transaction and provided me with a USB drive containing all of my purchase documentation. The entire process felt organized and professional. The vehicle was exactly what I was looking for, and I felt that I received a fair deal. Most importantly, I appreciated the way I was treated throughout the entire process. Josh was outstanding from the first interaction through the purchase, and Matt's extra effort with the financing was the kind of customer service that deserves recognition. I would absolutely recommend Hello Subaru of Temecula, and if you are looking for a vehicle, I highly recommend asking for Josh. Thank you to Josh, Matt, and the entire team for making this such a great car-buying experience! read more

Lee in service didn't know that a rack and pinion wasn't an alternator. He manipulated me into driving my car to a technician he claimed was the only one who could print out an addendum one sheet of paper for a 2022 WRX manual. He violated my boundaries, my space and attempted to lie about mechanical parts he knew zero about. I'm going to Carlsbad from now on. Jennifer in sales refused a test drive on three separate occasions. She claimed management didn't have the keys, management insisted that she drive the car instead of me and she didn't want me to own it and I was in the market to buy. So much for female camraderie. I have been an automotive car show and ride and drive specialist for 15 years!! Guess she felt competitive and didn't want the sale. Sad way for both to attempt to do business. read more

I would advise people to avoid this business. We were in the process of purchasing a used Subaru vehicle and were actively submitting the paperwork when they sold the car right from under us. They gave some lame excuse that they showed the car to another customer and the customer bought it...we were actively turning in paperwork when they did this. It was to be my son's first car and he was devastated. Way to go Hello Subaru, nice way to conduct yourself in business. My mother is also in the market for a new Subaru vehicle and we will not be returning to car shop at your business. I would also appreciate a phone call from your manager. read more

I would like to give my highest recommendation to salesperson Joe Cardoso at Subaru of Temecula. My daughter and I were searching for a specific used model and reviewed every Subaru dealer in Southern California. Ultimately, Subaru of Temecula offered the best vehicle with the lowest mileage and the most competitive price. Over my lifetime of negotiating the purchase of many vehicles, I have found that Joe is one of the absolute best salespeople I have ever worked with. There were no gimmicks, no surprise add-on fees, and no high-pressure tactics--just pure sincerity and professionalism. If you plan on visiting Subaru of Temecula, I strongly encourage you to ask for Joe Cardoso. He is a genuinely likable person and has my highest recommendation. Joe Wright read more

Repeated Misdiagnosis, Internal Contradictions, and a Total Waste of Time I gave this service department multiple chances, and each visit made it clear that the problems here are systemic, not accidental. Battery issue: A straightforward battery problem was mishandled and never properly diagnosed. Instead of resolving the issue, I was left dealing with unnecessary inconvenience and wasted time that could have been avoided with basic competence. Door handle / sensor issue: This was the breaking point. I was clearly told by a service writer that the fix was a simple door-close sensor located in the body of the vehicle and that it would be an easy DIY replacement. Wanting to be sure, I checked with the parts department -- who immediately said that sensor would NOT fix the issue. I escalated this contradiction to the service manager and told them plainly: I didn't care who was right, I just wanted the problem diagnosed and repaired correctly. Despite this, I later received a message that "the part has arrived." When I requested the part numbers, I was given door handle assemblies and gaskets -- not a sensor. In other words, the original diagnosis was wrong, and no one bothered to acknowledge it or correct course before wasting more of my time. No one took responsibility. No one explained the conflicting information. No one addressed whether this should have been handled as a warranty repair, which it likely should have been. This experience felt less like an honest mistake and more like careless service at best, or upselling at worst. I no longer trust this service department to diagnose or repair a vehicle competently. If you're considering service here, do yourself a favor and get a second opinion before approving any work. read more

We stopped by yesterday at the sales department and we were very pleased with the great customer service. Very friendly and pricing was very competitive and better than other dealerships. We were helped by Magaly, Mathew and Joshua. Outstanding. read more

Spent several hours on the phone with a very friendly salesperson since we live far away. He sent photos and videos, which we appreciated. Once we confirmed we wanted to move forward with the car and asked for the application, we were told a manager had someone else coming in to see it and that it would go to whoever showed up in person first. We were then told if that person passed, we could move forward, even though we had already expressed intent to purchase. That buyer ended up purchasing the car, and we were then offered a different one. The whole situation felt like a bait and switch, and it left a bad impression. Based on this experience, we would not choose to do business here again. read more

Although I live in Indio, I decided to lease a new Outback here instead of Palm Springs Subaru. I especially appreciated the great service and communication that I received from Sales Representative, Isaiah Batton. He and I were able to do much of our negotiation remotely, by text and email, which saved me a lot of wasted time sitting around at the dealership. Isaiah was honest and I had no surprises when I went in to finalize my deal on a new Outback. I'm very satisfied with my new Outback. read more

Hello Subaru of Temecula - My new 2026 Subaru Outback with a new "Deep Emerald Green Pearl" color. - Auto Repair Near Me - Temecula, California

I have owned countless vehicles. I have three daughters that I have purchased or leased a Subaru for currently. My experience with the Hello Temecula Subaru is honestly amongst the worst. The Customer Service rep, Santos, was rude, argumentative and treated my daughter as if her business was not important. It took the Service manager 24 hrs to get back to me when I asked to speak to him at the time of the service. After speaking with Eric Kelley, I now realize why the CSR treats customers so poorly. Their culture is anti customer. Argue with a proven customer over something so minor. Don't start off with how can I make this right, but instead start off by telling me how wrong I am. The owner of this dealership should fire all of the management. Horrible company. read more

"Hello Subaru" in Temecula sold me a 2011 Forester 2.5x 4 months ago and tried to hit me with upwards of 2300$ in recommended services when I brought it in for an oil change. The car was sold with 123K miles and I brought it in at 128k. These are the charges that they reccomended...$515 for spark plugs, $300 for CVT fluid drain and fill. $270 for power steering flush. $320 for differential drain and fill. $228 for fuel induction service. $211 brake flush. $45 for one freakin' rear windshield wiper blade. $315 for serpentine belt. $90 for cabin air filter. You'd think they would see I just bought the car before they try to rob me, or have some sort of communication if these services were done already (probably not). Then I tried to contact the sales manager Jose who said he would send me a detailed list of what was done to the car when it was bought by them which I have yet to receive. If it needs a serpentine belt now, it needed it then... If it needs a 100k mile full service then it should have been done when they had it 4 months ago too. I take damn good care of my car and paid 9k for a 2011 with a bunch of dings just for the peace of mind of a warranty from the dealership. They should have at least serviced the car with all these recommended services 5k miles ago when they were trying to sell it. I hope the manager contacts me when they read this. I'm super disappointed that I gave them my money. read more

Hello Subaru of Temecula - 9 services declined. - Auto Repair Near Me - Temecula, California

Unfortunately I didn't end up buying the car, but Jen was great! If there was any way I possibly could've, I would've, and because of her Ill be back! read more

Tech Team is amazing & thanks Tim for your service work on my 2025 CTW & front rattling speaker... Scott in parts is my favorite for knowledge of Chem Guys car products & Tow hitch . read more

Hello Subaru of Temecula - Safe products for my New Ride - Auto Repair Near Me - Temecula, California

want to start of thanks to you all at Subaru for making my car buy experience better then expected Joe the sales guy gave me a call immediately after review the cars online. so it was nice not chasing them down. he was super helpful and was able to explain to me with detail about questions I had. james the top sales guy helped out finding me the best rate that fit my budget and gave me carefree peace of mind experience. I was looking for a used wrx but walked away with a brand new 2026 wrx that was a better deal and package that fit my budget. I was there on a Sunday afternoon and felt not rushed or told what to do. I was hesitant at first but that dude worked his magic and made it better then what I expected.. I felt taken care of not take advantage of big difference both james and joe are solid and not just salesman. they care Erika the manager helped out with any questions I had after and she even took time after hrs to get me gas and to even get my car detailed after hrs no questions asked she was a beyond helpful. read more

Called them about a car I saw online they said come and look at it! We get there ohh the car was sold!!! Could have told me that over the phone. 30 min before I got there. Drove from far to look at it!! for them to use these bait and switch tactics!!!! They still have the car on their website to trick people to come in. The dealer show room is super small and only have two cars inside. Outside there's no parking. Car buying process should be easier with technology you would think!! But it's gotten worse with time. Also it seams they don't sell low Apr cars (2024 forester wilderness 1.9 Apr)to people with good credit because they know they will make less on the loan. Also add on stickers suck!! read more

Hello Subaru of Temecula - This car was sold 2 weeks ago!! They still have it on their website!! Beware - Auto Repair Near Me - Temecula, California

Came in for an oil change and filter change. My appointment started at 8am. It's 1pm. And my Crosstrek isn't finished yet. Wild part is this isn't the first time. Honestly I wouldn't prefer to go to another shop, I just want better service. On top of that Eric wants to argue over a confirmation of service that he claims to have sent to me via text message. read more

Your service department either doesn't know or don't want to take the time to diagnose a problem properly. I got a wrong diagnosis on my outback, that cost me $3700 and did not fix the problem. I requested a refund for miss diagnosis and unnecessary repair. They totally ignored me. read more

Just bought a brand new 2025 Subaru forester hybrid and am absolutely obsessed with it. So thankful for the great staff and experience with Subarus customer service staff. Especially Isaiah who stayed in contact with us throughout the entire process and got us an amazing deal. These people have become some sort of family with how interactive they are with the community and their costumers. Definitely recommend coming to this Subaru in Temecula. And if you request Isaiah your experience might be just like mine. Thank you guys for the amazing experience and helping me acquire my first car at such a great deal. read more

I have never experienced customer service like that provided by the leadership team there. Anytime I have had any issue they have been there and worked as a team even with service to deliver amazing results. The GM is unlike any other car dealership manager I have ever met. Magaly is a true leader and it shows in the way her team works together. If you're in the market for a new Subaru go see them. read more

James Wine in new car sales is the man to go to! Amazing experience, thanx James - thanx Hello!

I had a faulty Subaru windshield spontaneously crack (class action lawsuit I was not aware of). Arrogant (stupid?) male kid told me it would cost over FOUR THOUSAND DOLLARS just to replace the windshield. He mistook me for an ignorant older white female. read more

No problems with the car or buying it. Problem came when I put an additional $9,000 down on principle to get the GAP insurance refunded back to my auto loan. The GAP insurer verified they cancelled the GAP insurance on my account, but for some reason Sales Manager Luis Marta-Lara has not refunded the refund to the auto loan? Three months have passed from this cancellation and still not a refund, after several attempt to rectify the issue. Have to hire an attorney now, which means they, Subaru, will be responsible for court cost - like $5,000. Seems like a stupid move on their part, but some people need to be motivated to act. ***Consumer Protection Attorneys use a law called "Fee-Shifting" that put the attorney fees and court cost on car dealership for their violations of law. Calling attorneys now, we will see how that goes. read more

Don't take your Subaru there for services unless you want to pay for unnecessary repairs on your vehicle! Took my 2019 Forester in for a diagnosis because all the warning lights turned on my dashboard. All I needed for the technician to do is figure out why the warning lights were turned on instead he gave me list of unnecessary things my vehicle needed due to the vehicle's mileage. Technician didn't do a thorough inspection and took my vehicle to another honest company. Thankfully I didn't spend $2000. This other company was able to find the root cause on my vehicle which was a leaked hose! The hose had a 2 inch hole and the company was able to replace it for $50! The technician was able to show me the hole as he removed it. After the pcv hose was replaced, all the warning lights on the dashboard disappeared. Anyways, just take your car someplace else for any necessary services needed! read more

Great service buying a car. Absolute crap for the service department. Nobody ever calls back, texts back, or emails back. Advisor says one thing but parts says another. Picked up my car and there was still stuff not put back together. Courtesy vehicle was filthy. If what I need wasn't under warranty I want nothing to do with the place. read more

$479 for a single tire tpms sensor replacement??!! This is absolutely ridiculous- online search for Southern California Subaru dealers tops out at about $250. Oh, I forgot to mention that I declined the service but still had to pay the $219 "electrical systems" analysis fee - the only thing they did here, according to the video, was hold the handheld sensor tool next to the tire to determine which sensor was bad, which took all of about 30 seconds. AND, the video points out the LEFT rear tire while the service estimate says the RIGHT rear tire???!!! C'mon Hello. read more

0 STARS IF POSSIBLE the technicians are flat out negligent and the dealership refuses to take responsibility for their mistakes. I've been trying to get in touch with management for a week now and they are always unavailable and no one will ever call back. read more

I test drove a Suburu Forester Touring on 5-31-26 with Ayat Elyazdi and she was Great to deal with as a sales person. She did everything she could to get this vehicle to the price I needed it to be at to drive it home. I was looking for an unrealistic price for such a great vehicle so I didn't get to take it home. I have to say if you're looking to purchase a vehicle I HIGHLY RECOMMEND coming here and asking for Ayat she was such a pleasure to work with. Ayat even introduced me to her General Manager Magaly Rivera. Magaly was also trying to do everything she could so that I could take the Forester home. When the price wasn't something I could do Magaly and Ayat showed me some other options that would most likely be in my price range but I fell in love with that Suburu Forester Touring. Even though I left without a vehicle I will keep looking to Hello Suburu for my next vehicle and I HIGHLY Recommend that you do the same. read more

I'm extremely disappointed with my experience at Hello Subaru of Temecula. I brought in my 2019 Subaru STI with only 33,000 miles for an issue that should have been clearly covered under warranty -- engine failure. Despite that, the dealership denied my warranty claim with no real explanation and left me stuck with the bill. So I took it to several mechanics which told me go back to the dealer for warranty claim. What they were trying to charge me was for a tear down which they were trying to get over 10k plus. I have proof of everything. A year later I see Subaru has been through a law suit were battery's die and I take mine in for bad battery, They told me the battery test would take 30-40 minutes, but they ended up keeping my car overnight without telling me. Which in itself is sketchy, why need to keep my car over night when I called riverside Subaru and they said the battery has to fail and takes only max 1hr. Mind you brought it in at 11am. I specifically asked them not to jump-start my vehicle, but they ignored that request and did it anyway. As a result, they fried my brand-new Cobb fuel management system, damaged the O2 sensor which isn't part of anything, and returned the car to me with a check engine light on -- something that wasn't there when I checked in. They now refuse to release the video of my vehicle being checked in, which would prove it arrived without any engine light on. I've also left several voicemails for the GM, and no one has gotten back to me. The lack of communication and accountability is beyond frustrating. This isn't the first issue either -- I brought the car in a year prior for electrical problems that have been ongoing since 2019, and nothing was truly resolved. Be very careful dealing with this dealership. They don't take responsibility for the damage they cause, they avoid customer calls, and they're more interested in protecting themselves than fixing your vehicle the right way. If you care about your car, avoid Hello Subaru of Temecula. Completely untrustworthy and unprofessional. read more

Wow wow wow! This dealership has OFFICIALLY secured a lifetime customer. I bought a car here two years ago and was in and out FAST, no BS, no hidden fees, no gaslighting. Got an amazing quality car at an unbeatable price. Now I'm here again because my car from 2 years ago was totaled in a hit and run, and I came back. Because when life is hectic and I'm dealing with other stresses, I didn't want to add dealing with any other car dealer to that list. James helped us out and was kind, professional, and beyond helpful, even looking at other HELLO lots- which would mean losing a sale- to help in getting us into a vehicle. He was able to secure one with all our desired features and not one penny over our max budget AND Subaru gold WARRANTY. I will NEVER buy a vehicle from any other lot. They are helpful, kind, knowledgeable, and above all have integrity which seems nearly non-existent in this industry. read more

Purchased a new vehicle from Hello Subaru February 2023. Went great. In the agreement there was a free vehicle service every 6 months that included oil change, rotate tires, top off all fluid levels and inspect cabin and engine filters and replace as necessary. Wiper blades too. The agreement was if I were to use their facility to do the Subaru corporation sponsored service Hello Subaru would match them on the 5th. Oil change. Now that it's been two years i was told they are not offering that promotion. After I got testy on the phone the General Manager agreed to honor the agreement. Or so I thought. I did go in and my car went in for service but they only changed the oil. One wiper blade was damaged, cabin and engine filter required replacing and tires were not rotated. The service attendant said it wasn't his call not to replace the necessary components. They wanted $90. for the cabin filter, $75.00 for one wiper blade and $55. for engine air filter. The agreement was to copy the Subaru corporation. Under the Subaru corporation the filters were replaced free for me. What else is Hello Subaru going to cut corners on in my future? read more